CADILLAC Complaints

TL* THE CONTACT OWNS A 2013 CADILLAC SRX. WHILE DRIVING APPROXIMATELY 13 MPH, THE VEHICLE STARTED TO JERK AND THE ELECTRIC SEATS AND GPS DID NOT WORK. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER (KING O'ROURKE GMC BUICK, CADILLAC IN SMITHTOWN, NY, 631-724-4700) WHERE THE FAILURES WERE REPAIRED UNDER THE WARRANTY. THE CONTACT ALSO STATED THAT THE POWER LIFTGATE DID NOT WORK. THE SAME DEALER WAS CONTACTED AND AN APPOINTMENT WAS SCHEDULED FOR NOVEMBER 3, 2017. THE MANUFACTURER WAS NOTIFIED AND STATED THAT THE FAILURE WOULD BE INVESTIGATED. THE CONTACT WAS ISSUED A CASE NUMBER. THE FAILURE MILEAGE WAS APPROXIMATELY 50,000. .*BF CONSUMER STATED WATER DAMAGE IN CAR DUE TO FAILED SUNROOF DRAINS. FRONT PASSENGER AND REAR PASSENGER CARPET AND WATER IN TRUNK. UPDATED 8/6/18*JB

MY DASH HAS CRACKED. THE VEHICLE HAS BEEN GARAGED EVERY DAY SINCE I PURCHASED IT NEW IN 2011 AND HAS NOT EVER BEEN MISTREATED. THIS IS OBVIOUSLY A DEFECT IN CRAFTSMANSHIP OF THE VEHICLE.

TL* THE CONTACT OWNS A 2011 CADILLAC CTS. WHILE DRIVING 35 MPH, THE BRAKES MALFUNCTIONED. WHEN THE BRAKE PEDAL WAS DEPRESSED, THE VEHICLE FAILED TO STOP AND REAR ENDED ANOTHER VEHICLE. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED. THERE WERE NO INJURIES SUSTAINED. THE VEHICLE WAS TOWED TO AN UNKNOWN LOCATION. BENTLEY CADILLAC IN FLORENCE, ALABAMA 35630 WAS MADE AWARE OF THE CRASH AND STATED THAT AN INSPECTOR WOULD INSPECT THE VEHICLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND STATED THAT THERE WAS NO RECALL FOR THE BRAKES OR THE AIR BAGS. THE FAILURE MILEAGE WAS APPROXIMATELY 20,000.

TAKATA RECALL- I CALLED THE DEALERSHIPS AND THEY SAID THAT THERE IS NO PARTS AVAILABLE FOR THE RECALL OF THE AIRBAGS.

HEADLIGHTS FLICKER AND CUT IN AND OUT. JIGGLING THE SWITCH SEEMS TO HELP DEALERS COULD NOT FIX'BEEN GOING ON SEVERAL YEARS

TAKATA RECALL: THE RECALL WAS INITIATED MAY 2016, IT IS NOW OCTOBER 2017. THE RECALL STILL READS AS "NO REMEDY." I HAVE BEEN TOLD I AM UNABLE TO SELL MY CAR WITH AN OPEN RECALL. I HAVE BEEN WAITING MORE THAN A YEAR TO SELL MY CAR, AND IT CONTINUES TO DEPRECIATE, WHICH IS CREATING A LOSS FOR ME. ADDITIONALLY, I AM UNABLE TO CHOOSE TO DRIVE A DIFFERENT VEHICLE. PLEASE ADVISE.

AFTER DRIVING THE TRUCK FROM WORK ONE DAY, ALL THE LIGHTS ON THE DASH STARTS FLICKERING, THERE WAS A LOSS OF POWER, NO ACCELERATION AND SPEED GAUGE DROP COMPLETELY. I HAD NO IDEA OF THE SPEED THAT I WAS DRIVING PLUS THE DOORS STARTED LOCKING AND UNLOCKING. I HAVE LOOKED ONLINE AND THERE ARE MANY PEOPLE WITH THE SAME ISSUE WITH GM PRODUCTS.

TL* THE CONTACT OWNS A 2009 CADILLAC CTS. THE CONTACT STATED THAT THE ENGINE TIMING CHAIN FAILED. WHILE DRIVING, THE VEHICLE EMITTED A LOUD NOISE AND AN UNKNOWN WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO AN UNKNOWN DEALER WHERE IT WAS DIAGNOSED THAT THE ENGINE TIMING CHAIN FAILED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER PROVIDED CASE NUMBER: 8-347559061 AND INFORMED THE CONTACT THAT THE VEHICLE WAS NOT INCLUDED IN A TIMING CHAIN REPLACEMENT RECALL. THE APPROXIMATE FAILURE MILEAGE WAS 70,000.

ON WEDNESDAY, OCTOBER 18, 2017, WHILE DRIVING FROM WORK I HAD TO SUDDENLY APPLY TO MY BRAKES. IN THE PROCESS, FROM OUT OF NO WHERE MY CAR JUST CUT OFF AND CONTINUE TO CRUISE ALONG. I HAD TO CRUISE TO THE SIDE OF THE HIGHWAY AND AT THE SAME TIME MY STERN WHEEL WAS HARD TO TURN. ONCE I CAME TO A STOP ON SIDE OF THE HIGHWAY I ATTEMPTED TO PUT MY CAR IN PARK AND TURN MY IGNITION SWITCH TO THE ON POSITION. THIS WAS A VERY SCARY SITUATION FOR ME, BECAUSE I WAS ON THE HIGHWAY.

PURCHASED 2012 CADILLAC SRX ON SEPTEMBER 26TH 2017. CANNOT SEE AT NIGHT BECAUSE OF EXTREMELY DIM HEADLIGHTS. SEWELL VILLAGE CADILLAC IN DALLAS TX, SALES AND FINANCE MANAGERS ADMIT THAT THEY HAVE HEARD SEVERAL COMPLAINTS REGARDING THE DIM LIGHTS AND SAFETY CONCERNS. I AM REQUESTING THAT THIS SAFETY ISSUE IS INVESTIGATED BECAUSE THE DEALER WANTS THE VEHICLE OWNER TO PAY FOR REPLACEMENT HEADLIGHTS, STATING THAT REFLECTIVE FINISH INSIDE THE HOUSING DOES FADE AND STOP PROJECTING THE LIGHT AS ORIGINALLY DESIGNED. WHEN DRIVING AT NIGHT I CAN BARELY SEE MAYBE 30 FEET IN FRONT OF THE VEHICLE. WHEN PASSING ONCOMING LIGHTS FROM VEHICLES 1 OR 2 LANES OVER, MY LIGHTS ARE WASHED OUT AS PITCH DARK(BLINDED). I FEEL VERY UNSAFE BUT THE CAR DEALERSHIP HAS NOT AGREED TO MAKE THIS PURCHASE A SAFE RELIABLE VEHICLE. I BELIEVE THIS REALLY A MANUFACTURER MATERIAL DEFECT. YOU CAN REACH ME AT [XXX] IF THERE ARE ANY OTHER QUESTIONS [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).'*JB