CADILLAC Complaints

SERVICE POWER STEERING MESSAGE COMES UP ON DRIVERS INFO SYSTEM AND STEERING GETS VERY HARD. LAST TIME IT HAPPENED I WAS PULLING INTO A PARKING SPACE, THE STEERING GOT VERY TIGHT AND THE WARNING CHIME WENT OFF. I HAD TO HIT THE BRAKES OR RISK HITTING A PARKED CAR. I TOOK THE CAR TO MY MECHANIC WHO SCANNED THE SYSTEM AND RESET IT. 2 DAYS LATER IT DID THE SAME THING AGAIN AS I WAS GOING AROUND A CORNER AT ABOUT 20 MPH. I AM TAKING THE CAR TO THE DEALER BUT WHEN I DO TAKE THE CAR IN, I'M TOLD THAT I NEED TO TRADE IT.

TL* THE CONTACT OWNED A 1999 CADILLAC DEVILLE. WHILE MAKING A TURN, ANTI-FREEZE SPILLED ONTO THE CONTACT'S FOOT. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE HEATER CORE BURST DUE TO AN IMPROPER LOCATION AND INADEQUATE MATERIAL. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT THAT THEY COULD NOT ASSIST. THE CONTACT STATED THAT THE FAILURE CAUSED HER TO GET SKIN GRAFTS ON HER FOOT. THE VIN AND FAILURE MILEAGE WERE NOT PROVIDED.

MY WIFE AND I WERE TRAVELING AT INTERSTATE SPEED -( 70 MPH) ABOUT 4 PM WHEN A LOUD EXPLOSION OCCURRED IN THE REAR PART OF THE CAR. IT CAUSED THE CAR TO SWERVE AND DROP ABOUT 6 INCHES. I ALMOST HITTING AN 18 WHEELER AND THERE WAS ANOTHER 18 WHEELER BEHIND ME. OTHER CARS AROUND ME STARTED TO BLOW THEIR HORNS IN ALARM. I CAREFULLY SLOWED THE CAR WHILE, PUTTING ON THE EMERGENCY FLASHERS, AND MOVED TO THE RIGHT LANE ATTEMPTING TO FIND AN EMERGENCY PARKING PLACE. I FELT I NEEDED TO ASSESS THE DAMAGES. THERE WAS NO PLACE TO STOP! I WAS FORCED TO DRIVE @ A MILE TO AN EXIT RAMP WHERE I COULD SAFELY STOP AND CALL THE CADILLAC SERVICE DEPT. THE SERVICE TECH RECOMMENDED I DRIVE IT TO THE NEAREST DEALER (AUSTIN TX - 35 MILES AWAY) OR LIMP 60 MILES TO SAN ANTONIO WHERE I PURCHASED THE CAR AND HAVE IT SERVICED). MY WIFE IS NOT WELL AND I SELECTED SAN ANTONIO FOR MEDICAL REASONS. THE DASH WARNING INDICATOR STATED, "LEVELING DEVICE SERVICE NEEDED." SAN ANTONIO'S CADILLAC SERVICE MGR.STATED TWO PROBLEMS NEEDED REPAIRING: 1) BOTH AIR BLATHERS EXPLODED AND 2) THE LEVELING AIR COMPRESSOR NEEDED REPLACING. THIS IS THE SECOND TIME THIS CAR WAS SEEN BY THIS DEALERSHIP FOR LEVELING PROBLEMS. THIS WAS A VERY SERIOUS EXPERIENCE FOR ME, A COMBAT VETERAN AND SENIOR CITIZENS NEAR AGE 80 . MY WIFE AND I COULD HAVE CAUSED A VERY BAD ACCIDENT IN THE MIDDLE OF HEAVY COMMUTER TRAFFIC ON I-35 IN AUSTIN TX IN RUSH HOUR TRAFFIC. I HAVE NEVER HAD AN AUTO DRIVING ACCIDENT IN MY LIFE. THIS EXPERIENCE WAS FREIGHTING AND I AM RELIVING THE DRAMA OF HOW BAD IT COULD HAVE BEEN FOR THE TWO OF US. I NO LONGER TRUST THE CAR AND FEEL I MAY BE FORCED TO TRADE EARLY EVEN THOUGH I JUST PURCHASED AN EXTENDED WARRANTY TO 85K OR JULY 2020 WHICH EVER OCCURS FIRST.. CALL ME AT[XXX] IF YOU NEED MORE DATA. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

TL* THE CONTACT OWNS A 2007 CADILLAC ESCALADE. THE CONTACT STATED THAT THE VEHICLE WOULD NOT START, THE ELECTRICAL SYSTEM WAS NOT WORKING, AND THE AIR BAG INDICATOR ILLUMINATED. THE VEHICLE WAS TOWED TO A LOCAL DEALER (MARK CHRISTOPHER AUTO CENTER, LOCATED AT EAST CONVENTION CENTER WAY, ONTARIO, CA 91764, 909-390-2920) WHERE IT WAS DIAGNOSED THAT THE ELECTRICAL SYSTEM NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE PERSISTED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 78,000.

SCRUNCHING/RUBBING SOUND FROM FRONT LEFT AND REAR LEFT TIRES. BASED ON ABOUT 40 POSTS ON CADILLAC ATS FORUM, THIS IS A PROBLEM WITH THE TIRES. HTTP://WWW.CADILLACFORUMS.COM/FORUMS/CADILLAC-ATS-GENERAL-DISCUSSION-FORUM/737714-SCRAPING-SCRUNCHING-NOISE-FRONT-VEHICLE-DURING.HTML

WHILE DRIVING MY VEHICLE ON THE HIGHWAY I HAD A HARD TIME TO SEE THE HIGHWAY & THE PANEL ON MY DASH CAME ON SAYING MY RIGHT LOW BEAM LAMP NEEDED TO BE CHECKED. I DROVE HOME VERY CAREFULLY & PARKED MY CAR. THE NEXT DAY J BROUGHT MY CAR TO SEE ABOUT GETTING THE LAMP FIXED & THEY TOLD ME I NEEDED A WHOLE NEW LIGHT ASSEMBLY. I'VE READ IN THE INTERNET THAT HUNDREDS IF NOT THOUSANDS OF PEOPLE ARE HAVING THIS SAME PROBLEM IN THEIR CADILLAC SRX 2011. I THINK IF THAT MANY PEOPLE ARE HAVING THESE PROBLEMS THERE SHOULD BE A RECALL IN THIS MAKE & MODEL CAR. IT WILL COST OVER $1400 TO FIX IT. THEY SAID THERE IS CONDENSATION/WATER WHICH CAUSED IT TO GO OUT ITS. IT SEALED CORRECTLY

TL* THE CONTACT OWNS A 2017 CADILLAC XT5. WHILE WASHING THE VEHICLE IN THE DRIVEWAY, THE CONTACT NOTICED THAT THE INTERIOR OF THE PASSENGER SIDE HEADLIGHT ASSEMBLY WAS CLOUDY. THE VEHICLE WAS TAKEN TO THE DEALER (INGERSOLL AUTO CADILLAC IN DANBURY, CONNECTICUT) WHO STATED THAT THERE WAS NO FAILURE AND THE VEHICLE WAS DESIGNED THAT WAY. THE DEALER FURTHER STATED THAT THE HEADLIGHT ASSEMBLY WOULD EVENTUALLY DRY OUT WITH THE HEAT FROM THE HEAD LAMP. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 2,699.

TL* THE CONTACT OWNED A 2007 CADILLAC ESCALADE. ANOTHER VEHICLE TRAVELING 60 MPH FAILED TO STOP AT A RED LIGHT AND CRASHED INTO THE FRONT AND REAR DRIVER SIDE DOORS OF THE CONTACT'S VEHICLE. THE FRONT DRIVER'S AIR BAG, THE DOOR AIR BAG, THE CURTAIN AIR BAG, AND THE STEERING AIR BAG FAILED TO DEPLOY. THE MANUFACTURER WAS ABLE TO INVESTIGATE THE VEHICLE'S BLACK BOX AT AN UNKNOWN LOCATION WERE THE VEHICLE WAS TOWED. HOWEVER, THE BLACK BOX DID NOT RECORD THE CRASH INFORMATION. THE CONTACT STATED THAT THE VEHICLE WAS DESTROYED. THE CONTACT SUSTAINED INJURIES TO THE RIGHT ARM, HIP, BACK, LEGS, AND FACE, WHICH REQUIRED MEDICAL ATTENTION. POLICE REPORT NUMBER: 16FL122187 WAS FILED. THE APPROXIMATE FAILURE MILEAGE WAS 89,000.

WHEN YOU ENTER AN ADDRESS INTO THE NAVIGATION AND SAVE IT INTO CONTACTS. IT RE- REOUTES YOU TO A LOCATION OTHER THAN THE STATED ADDRESS. IT SHOWS THE LOCATOR PIN ON THE CORRECT ADDRESS, BUT YOU ARE TAKEN TO A LOCATION MORE THAN 1/2 MILE AWAY (AS THE CROW FLIES) IN A DIFFERENT NEIGHBORHOOD. I HAVE MADE SEVERAL ATTEMPTS WITH CADILLAC TO FIX IT BUT THEY CAN NOT (OR WILL NOT)

CTS TIMING CHAIN BAD - ENGINE CODES P0008 & P0017 COMING UP - WAS TOLD BY CADILLAC OF LAS VEGAS THAT THERE WAS A SERVICE BULLETIN RELATED TO THIS ISSUE, BUT FOR SOME REASON, MY VIN WAS NOT INCLUDED. REGARDING TSB 11340 (NHTSA REFERENCE- 10043857), WHICH STATES, "IF PREMATURE WEAR OF THE TIMING CHAIN OCCURS ON YOUR 2007 MODEL YEAR GMC ACADIA; SATURN OUTLOOK; 2007-2009 MODEL YEAR CADILLAC CTS 2009 MODEL YEAR 2009 EQUIPPED WITH A 2.8L/3.6L V6 ENGINE, WITHIN 10 YEARS OF THE DATE YOUR VEHICLE WAS ORIGINALLY PLACED IN SERVICE OR 120,000 MILES (193,000 KM), WHICHEVER OCCURS FIRST, THE CONDITION WILL BE REPAIRED FOR YOU AT NO CHARGE" OUR 2009 CADILLAC CTS WE ARE EXPERIENCING THE EXACT ISSUE MENTIONED IN THE BULLETIN, BUT GM REFUSES TO ACKNOWLEDGE ANY CULPABILITY IN THE MATTER, DESPITE THE VEHICLE BEING WITHIN THE PARAMETERS ESTABLISHED WITHIN THE BULLETIN. WE ASK FOR ANY AND ALL ASSISTANCE IN THIS MATTER. A QUICK SCAN OF THE INTERNET SHOWS A LARGE NUMBER OF GM VEHICLE OWNERS WITH VEHICLES THAT WERE INCLUDED IN THE TSB THAT WERE BEING DENIED SERVICE. IF A COMPANY MAKES A CLAIM, IT SHOULDN'T BE DONE AS A PR GESTURE WITH NO ACTION BEHIND IT. THEY SHOULD BE MADE TO LIVE UP TO THEIR WORDS AND BACK THE QUALITY OF THE VEHICLES THAT THEY HAVE SOLD.