CADILLAC Complaints

TL* THE CONTACT OWNS A 2017 CADILLAC XT5. WHILE DRIVING APPROXIMATELY 10 MPH IN REVERSE WITH THE BRAKE PEDAL DEPRESSED, THE VEHICLE INDEPENDENTLY ACCELERATED. THERE WERE WARNING INDICATORS ILLUMINATED. THE CONTACT HAD TO ENGAGE THE PARKING BRAKE TO STOP THE VEHICLE. AN UNKNOWN DEALER WAS CONTACTED, BUT NO APPOINTMENT WAS SCHEDULED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 13,000. THE VIN WAS NOT AVAILABLE.

2016 CADILLAC SRX. CONSUMER WRITES IN REGARDS TO REAR MIRRORS VISIBILITY ISSUES. *SMD THE CONSUMER STATED DUE TO THE PLACEMENT OF THE REARVIEW MIRROR, IT WAS DIFFICULT TO SEE ON THE RIGHT RIDE OF THE VEHICLE. UPDATED 8/21/2017*JS

ALMOST EVERY VEHICLE THAT HAS A KEY FOB WILL SHIFT INTO PARK AND SHUTOFF THE ENGINE IF YOU ARE STOPPED AND PRESS THE ENGINE STOP BUTTON. MY CAR DOES NOT AND I HAVE EXITED MY CAR ON 3 OCCASIONS THINKING IT WAS SHUT OFF (ENGINE IS TOO QUIET) AND MY CAR STARTED DRIVING AWAY WITH NO ONE AT THE WHEEL. THE WORST TIME IS WHEN I PULLED OVER TO HELP A STRANDED MOTORIST AND MY CAR TOOK OFF ACROSS A BUSY INTERSECTION - LUCKILY ANOTHER MOTORIST GOT OUT OF THEIR CAR AND STOPPED MY CAR - AVERTING A MASSIVE ACCIDENT. THIS IS A DEATH MACHINE WAITING FOR A VICTIM. GM PLEASE CORRECT THIS.

TL* THE CONTACT OWNS A 2005 CADILLAC DTS. WHILE DRIVING APPROXIMATELY 75 MPH, THE FRONT PASSENGER AIR BAG DEPLOYED WITHOUT WARNING OR IMPACT. A SLIGHT MUSTY ODOR WAS PRESENT DUE TO THE AIR BAG DEPLOYMENT AND ALL THE WARNING INDICATORS ON THE INSTRUMENT PANEL ILLUMINATED. THE CONTACT SUSTAINED INJURIES, WHICH DID NOT REQUIRE MEDICAL ATTENTION. THE CONTACT DROVE TO AN UNKNOWN CADILLAC DEALER LOCATED IN STUART, FL, WHO STATED THAT NOTHING COULD BE DONE ABOUT THE AIR BAG BECAUSE IT WOULD BE A LONG PROCESS. THE CONTACT THEN TOOK THE VEHICLE TO CLAUDE NOLAN CADILLAC (LOCATED ON SOUTHSIDE BLVD, JACKSONVILLE, FL) AND WAS INFORMED TO CONTACT THE MANUFACTURER BECAUSE THEY HAD NEVER SEEN AN AIR BAG DEPLOY WITHOUT A CRASH. THE CONTACT CALLED THE MANUFACTURER AND WAS INFORMED TO TAKE THE VEHICLE BACK TO CLAUDE NOLAN CADILLAC WHERE IT WAS DIAGNOSED THAT THERE WAS DAMAGE TO THE UNDERCARRIAGE AND THAT SOMETHING MUST HAVE SET OFF THE AIR BAG. THE MANUFACTURER WOULD NOT REPAIR THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS INVALID. THE APPROXIMATE FAILURE MILEAGE WAS 93,000. UPDATED 11/07/17*LJ *TR

THE VEHICLE WILL STALL WHILE CRUISING TO A STOP LIGHT, WHILE AT IDLE AND SOMETIME WHILE ACCELERATING. I'VE READ A LOT OF POSTS ONLINE ABOUT THIS ISSUE BUT NO ONE HAS A SOLUTION. I GOT STRANDED ON THE HIGHWAY IN THE MIDDLE LANE ONCE TOO. GM WILL NOT DO ANYTHING ABOUT IT. THE VEHICLE IS IN THE SHOP RIGHT NOW AND MY DIAGNOSIS FEE ITS OVER $750 AND THERE IS STILL NO RESOLUTION FOR THIS ISSUE!!! THIS ISSUE IS AN ONGOING ISSUE FOR YEARS NOW!!!

THE PASSENGER DOOR DOES NOT OPEN FROM THE OUTSIDE OF THE VEHICLE. THE MOTOR FOR THE DOOR LOCK FAILED. THE DRIVESHAFT BOLTS BROKE AND MAKE A "FLAPPING" NOISE WHEN THE VEHICLE IS DRIVEN. MY MECHANIC CANNOT FIND THE REPLACEMENT ASSEMBLY AND WAS TOLD BY CADILLAC THAT IT IS UNAVAILABLE AT THIS TIME. OPERATING THE VEHICLE IS DANGEROUS BECAUSE THE VEHICLE FAILS TO ACCELERATE IN TRAFFIC. I CONTACTED GM/CADILLAC ABOUT THE PROBLEMS AND WAS TOLD THERE IS NOTHING THEY CAN DO BECAUSE MY VEHICLE IS NOT UNDER WARRANTY AND THE DOOR LOCK ISSUE WAS ON RECALL IN 2013 AND HAS EXPIRED. MY CONCERN IS IF I AM INVOLVED IN AN ACCIDENT WITH A PASSENGER, FIRST RESPONDERS MAY NOT BE ABLE TO SAFELY REMOVE THE PASSENGER BECAUSE THE DOOR WILL NOT OPEN FROM THE EXTERIOR HANDLE.

LOW BEAM HEADLIGHTS VERY DIM, UNSAFE TO DRIVE AT NIGHT. SOME CONDENSATION IN 1 HEADLIGHT. VERY DISAPPOINTING TO SEE ALL THESE SAME COMPLAINTS AND THE COMPANY REFUSING TO CARE ABOUT THE CUSTOMERS SAFETY. I'VE ONLY OWNED THE CAR A FEW MONTHS AND I LOVE EVERYTHING EXCEPT THAT, AND IT IS A DEAL BREAKER.

TL* THE CONTACT OWNS A 2011 CADILLAC SRX. THE CONTACT STATED THAT THE FRONT DRIVER AND PASSENGER SIDE HEADLIGHTS DID NOT ILLUMINATE BRIGHTLY DUE TO MOISTURE WITHIN THE HEADLIGHT ASSEMBLY. THE CONTACT TOOK THE VEHICLE TO THE ORIGINAL UNKNOWN LOCAL DEALER WHERE THEY REMOVED THE HEADLIGHTS AND ADDED A PROTECTIVE COATING; HOWEVER, THE REMEDY FAILED. THE VEHICLE WAS TAKEN TO ANOTHER LOCAL DEALER (THOMPSON BUICK GMC CADILLAC, 2600 WAKE FOREST RD, RALEIGH, NC, 27609) TO BE SERVICED FOR A SEPARATE RECALL AND THE CONTACT INFORMED THEM OF THE MOISTURE IN THE HEADLIGHT. THE DEALER STATED THAT THE MOISTURE CAUSED A FILM AND THE DIAGNOSIS WOULD BE TO REMOVE AND REPLACE THE HEADLIGHT STRUCTURE RESEAL. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PROVIDED CASE NUMBER: 83169952152. THE MANUFACTURER ADVISED THE CONTACT TO TAKE THE VEHICLE TO BE DIAGNOSED. THERE WERE NO OPEN RECALLS FOR THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 68,000.

VEHICLE WAS PARKED. PRESSED BUTTON TO HAVE REAR POWER LIFT GATE OPEN. AS IT WAS FULLY OPENING, I PUT ONE OF MY GROCERY BAGS IN THE REAR HATCH THE LIFT GATE POWERED DOWN ONTO MY HEAD WITHOUT WARNING. IT KNOCKED ME TO THE PARKING LOT. WITHOUT ANY DIRECTION FROM ME IT WENT PARTIALLY UP AND DOWN AGAIN AND THEN CLOSED FULLY. I GOT UP AND TRIED THE BUTTON AGAIN TO OPEN THE LIFT GATE. IT OPENED AND THEN JERKED DOWN AND THEN UP AND THEN CLOSED. IT STILL MALFUNCTIONS THIS WAY AND WON'T OPEN AND STAY OPENED.

I HAVE A 2006 CTS CADILLIAC AND MY ABS LIGHT COMES ON AND THERE HAVE BEEN SEVERAL TIMES MY CAR WOULDN'T STOP AND I HAD TO QUICKLY PUT IT IN PARK NOT TO HAVE AN ACCIDENT