CADILLAC Complaints
View complaints related to CADILLAC. The complaints found here are submitted by actual consumers with first hand experience. You can submit your own complaint to the NHTSA or call the Hotline, Monday-Friday 8am to 8pm at (888) 327-4236, TTY: (800) 424-9153.
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2007 CADILLAC ESCALADE ESV- STEVENSON RANCH, CA
ABNORMALLY HIGH OIL CONSUMPTION: EVEN AFTER COMPLETING THE VALVE COVER REPLACEMENT AS RECOMMENDED IN THE GM TECHNICAL SERVICE BULLETIN 10-06-01-008M, THE HIGH OIL CONSUMPTION CONTINUES TO OCCUR. FROM FULL OIL LEVEL COMPLETED AT THE DEALERSHJP SERVICE CENTER TO THE POINT THAT THE COMPUTER SCREEN INDICATES "LOW OIL LEVEL", THE CAR HAD ONLY BEEN DRIVEN 1,000 MILES (VERIFIED BY GM SERVICE CENTER). AS AN SIDE, THE VEHICLE IS DRIVEN ABOUT 5,000 MILES PER YEAR AND IS SERVICED AND CARED FOR RELIGIOUSLY. THIS ISSUE WAS INITIALLY NOTICED IN 2012 AS WAS THOUGHT TO BE A NORMAL CHARACTERISTIC OF THE MAKE/MODEL. ONLY AFTER FURTHER RESEARCH INTO SIMILAR INSTANCES WITH THE SAME MAKE/MODEL AS REPORTED BY OTHER OWNERS, DID THIS BECOME A LARGER ISSUE. IT WAS THEN REPORTED TO GM RESULTING IN A CASE NUMBER BEING CREATED. THE NEXT MAINTENANCE STEP AS RECOMMENDED BY GM SERVICE CENTER IS TO REPLACE PISTONS AND RINGS.
Source: NHTSA WEB SITE -
2008 CADILLAC CTS- GAHANNA, OH
POWER STEERING SLUGGISH AND MONITORING MESSAGE CAME ON ON TURNS AROUND 20 MPH & ABOVE. TOOK TO DEALER AND THEY ARE NEEDING TO REPLACE THE WHOLE SYSTEM. IS THIS A KNOWN , BUT NOT COMMUNICATED ISSUE
Source: NHTSA WEB SITE -
2016 CADILLAC CTS- MIAMI, FL
TL* THE CONTACT OWNS A 2016 CADILLAC CTS. THE CONTACT STATED THAT HE WAS AN AUTHORIZED TECHNICIAN AT LATIN MOTORS (3175 NW 37TH ST, MIAMI, FL 33142). THE CONTACT DIAGNOSED THAT THE VEHICLE WAS LOSING FREON, WHICH CAUSED THE AIR CONDITIONER NOT TO FUNCTION. AS A RESULT, THE AIR CONDITIONER CONDENSER NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT WAS CONCERNED DUE TO THE VEHICLE BEING USED IN A HOT CLIMATE STATE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND REFERRED THE CONTACT TO THE NHTSA HOTLINE. THE APPROXIMATE FAILURE MILEAGE WAS 13,857.
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE -
2013 CADILLAC CTS- DILLSBURG, PA
I HAVE ATTACHED A PDF OR MY EXPERIENCE AND SAFETY ISSUES WITH 2013 CADILLAC CTS AWD. 1900 CHARACTERS WASN'T ENOUGH TO EXPLAIN THE ISSUE
Source: NHTSA WEB SITE -
1972 CADILLAC FLEETWOOD- SEATTLE, WA
235 / 75R-15 AMERICAN CLASSIC TIRE - COKER 700219 ORDERED A SET OF FOUR TIRES, ONE TIRE ARRIVED WITH A SIDE WALL BUBBLE MANUFACTURING DEFECT. DEFECT WAS NOT NOTICEABLE UNTIL TIRE WAS MOUNTED AND PRESSURIZED. RETAILER REPLACED THE TIRE FREE OF CHARGE.
Source: NHTSA WEB SITE -
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2017 CADILLAC XT5- BRIDGEWATER, MA
WHILE DRIVING 30MPH ON CITY STREET ENGINE MADE LOUD ROARING NOISE AND DRAMATICALLY SLOWED ITSELF DOWN TO ALMOST A STOP AS IF I SLAMMED ON BRAKES. I HAD VEHICLE(1715 MILEAGE) TOWED TO DEALERSHIP. THEY KEPT IT 2 DAYS AND TOLD ME NOTHING WAS WRONG. I PICKED UP CAR AND WHILE DRIVING HOME THE ENGINE MADE LOUD NOISE AND DRAMATICALLY SLOWED DOWN ONCE AGAIN. THE NEXT DAY I TOOK MY CAR TO ANOTHER DEALERSHIP HOPING THEY COULD REPAIR VEHICLE. THEY KEPT CAR FOR 14 DAYS AND TOLD ME THEY COULD NOT DUPLICATE CONCERN AND DID NOT REPAIR. SO I PICKED UP CAR HOPING IT WOULD NOT HAPPEN AGAIN. IT DID HAPPEN 3 MORE TIMES. ONE INCIDENT HAPPENED WHILE DRIVING THROUGH INTERSECTION ON CITY STREET ENGINE MADE LOUD ROARING NOISE AND ABRUPTLY SLOWED ITSELF DOWN TO ALMOST A STOP. BUT IN THIS INSTANCE WHEN I STEPPED ON ACCELERATOR TO DRIVE FORWARD TO GET OUT OF INTERSECTION THE CAR WOULD NOT MOVE,IT FROZE . LUCKILY I DID NOT GET HIT IN THE BACK. I WAITED, TURNED CAR OFF, AND THEN TURNED IT ON. I WAS ABLE TO DRIVE HOME. I TOOK CAR BACK TO DEALERSHIP ON 7/19/17 EXPLAINING THE CAR WAS UNSAFE SINCE THESE PROBLEMS ARE ERRATIC AND I COULD GET HIT IN THE BACK WHEN THE VEHICLE SLOWS DOWN TO A STOP IN THE MIDDLE OF TRAFFIC. THEY KEPT CAR FOR 9 DAYS CALLED AND TOLD ME THEY COULD NOT FIND PROBLEM SO THEY WANTED THEIR LOANER BACK. I WAS AFRAID TO DRIVE CAR BACK HOME SO THE DEALER DELIVERED CAR TO MY HOUSE AND TOOK BACK LOANER ON 7/28/17. IT HAS BEEN IN MY GARAGE SINCE THEN SINCE I FEAR FOR MY SAFETY AND MY FAMILY AND WILL NOT DRIVE CAR FEARING I'LL GET HIT WHILE DRIVING IF THE VEHICLE MALFUNCTIONS AGAIN. I NEVER GET A WARNING OF ANY SORT BEFORE IT HAPPENS. AFTER IT HAPPENS AND I TURN THE CAR OFF AND ON AGAIN THE VEHICLE SEEMS PERFECT. BUT I NEVER KNOW WHEN IT WILL BREAK AGAIN SINCE IT IS ERRATIC. IT IS DEFINITELY A SAFETY HAZARD.
Source: NHTSA WEB SITE -
2013 CADILLAC SRX- SUNRISE, FL
HEADLIGHTS DO NOT EMIT ENOUGH LIGHT WHILE DRIVING AT NIGHT. IT IS VERY DIFFICULT TO VIEW THE ROADS DURING NIGHT TIME DRIVING. IT IS VERY DANGEROUS TO DRIVE AT NIGHT. WARRANTY WONT COVER TO FIX ISSUE. THERE ARE A LOT OF COMPLAINTS ABOUT THIS ISSUE AND THEY HAVE NOT RECALLED THE CAR TO FIX.
Source: NHTSA WEB SITE -
2015 CADILLAC XTS- BROWNSVILLE, TX
A FAILURE OF THE SELF-LEVELING REAR AIR SPRING COMPRESSOR OCCURRED WHILE DRIVING THROUGH PARKING LOT. "SERVICE REAR LEVELING SYSTEM" WARNING WAS NOT ACTIVATED / DISPLAYED AS PUBLISHED IN VEHICLE OWNERS MANUAL NOR DID ANY AUDIBLE ALERT SOUND, NOTIFYING DRIVER OF ANY IMPENDING PROBLEM. AS THE REAR END OF THE VEHICLE PROCEEDED TO PASS OVER A SPEED BUMP AT IDLE SPEED, THE AUTOMOBILE SUBSEQUENTLY "BOTTOMED OUT" LEADING TO SIGNIFICANT SPINE INJURY. AUTOMOBILE WAS UN-DRIVEABLE AFTER INCIDENT AND WAS TAKEN TO THE DEALERSHIP FOR REPAIRS VIA FLAT BED TRUCK. AFTER SUSPENSION COMPRESSOR WAS REPLACED, THE AUTOMOBILE CONTINUED TO HAVE AUDIBLE CREAKING IN REAR SUSPENSION WHILE TRAVELING OVER BUMPS AND DIPS IN THE ROAD. BOTH L AND R SHOCKS WERE REPLACED AFTER FIRST BEING INSPECTED AND ADJUSTED PER GM/CADILLAC REPAIR PROTOCOL AS REPORTED BY DEALERSHIP.
Source: NHTSA WEB SITE -
2008 CADILLAC DTS- WENATCHEE, WA
I WAS DRIVING MY CAR ONE DAY AND I STARTED TO SMELL SOMETHING MELTING IT WASN'T TO STRONG BUT YOU COULD SMELL IT THE NEXT DAY I SMELLED IT AGAIN AND THEN I NOTICED IT COMING FROM UNDER THE FRONT PASSENGER SEAT SO WHEN I GOT HOME I STARTED TO UNPLUG THE CONNECTORS TO SEE IF SOMETHING WAS MELTING AND WHEN I UNPLUG THE ONE FOR THE HEATED SEATS I SAW IT WAS MELT AND I WENT ONLINE TO LOOK IF THIS IS A PROBLEM AND MANY OWNERS HAVE THIS PROBLEM AND THIS COULD CAUSE A FIRE IT LOOKS LIKE AND THERE SHOULD BE A RECALL FOR THIS I DO NOT THIS ITS SAFE, CONTACTED GM TOLD THEM ABOUT IT AND THEY SAID ITS OUT OF WARRANTY
Source: NHTSA WEB SITE -
2009 CADILLAC CTS- FREELAND, MI
TL* THE CONTACT OWNS A 2009 CADILLAC CTS. WHILE DRIVING APPROXIMATELY 20 MPH, THE ENGINE WARNING INDICATOR ILLUMINATED AND CURRENTLY REMAINS ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE TIMING CHAIN FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT THAT THE VEHICLE WAS NOT COVERED UNDER THE WARRANTY. THE MANUFACTURER PROVIDED CASE NUMBER: 8-3135377372. THE APPROXIMATE FAILURE MILEAGE WAS 97,000.
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE