CADILLAC Complaints

HEAD LAMPS LEAK WATER & REPEATEDLY BURN OUT (BLOW) LIGHT BULBS CREATING AN UNSAFE DRIVING CONDITIONS. VERY DANGEROUS DRIVING AT NIGHT & LOOSING BOTH HEADLAMPS WITHOUT WARNING. THIS IS A KNOW PROBLEM WITH THE 2ND GENERATION SRX. GM REFUSES TO RECTIFY THIS PROBLEM OTHER THAN CHARGING OVER $2000 TO REPLACE HEADLAMP ASSEMBLY. HERE IS A LINK TO OVER 175 POST REGARDING HEADLAMP FAILURE ON THE 2010-2015 CADILLACE SRX: HTTP://WWW.CADILLACFORUMS.COM/FORUMS/CADILLAC-SRX-SECOND-GENERATION-FORUM-2010/637417-FIX-LEAKING-HEADLIGHTS-WATER-CONDENSATION-MOISTURE.HTML

MY 2015 CADILLAC SRX WHEEL CLADDING,HUB CAPS, ARE COMING OFF. TOOK TO DEALER, HENDRICK CADILLAC NORFOLK VA., BECAUSE THE CLADDING WAS RATTALING AND STARTING TO COME OF THE WHEEL. THEY SAID THAT THE WHEELS WERE NOT COVERED BY THE MANUFACTURES WARRANTY. WHEN THE CLADDING, HUB CAPS, WERE MANUFACTURED THE ADHISIVE WAS NOT APPLIED RIGHT AND ARE SEPERATING FROM THE ALLOY WHEELS. THEY COULD POSSIBLY SEPERATE FROM THE WHEEL AND CAUSE AN ACCIDENT OR HURT SOMBODY.

THE SUSPENSION IS HORRIBLE - EVERY LITTLE BUMP IN THE ROAD THE CAR MAKES A LOAD NOISE - LIKE THE SUSPENSION IS GONE. THIS IS A 2013 AND THIS SHOULD BE HAPPENING. I HAVE A 2008 CTS AND NEVER HAD A SUSPENSION ISSUE AND THAT CAR HAVE OVER 160,000 MILES. THIS SEEMS LIKE A DEFECT BECAUSE I WAS READING ALL THE COMPLAINTS. I BROUGHT THE CAR IN MAY 2016 AND IT IS GETTING WORSE. I CAN'T BE A SPECIFIC DATE BUT THE PROBLEM IS ONGOING. I DON'T THINK THE CONSUMER HAVE TO PAY OUT OF POCKET TO GET THIS FIX.

WHEN DRIVING THE CAR THE "SERVICE ENGINE SOON" LIGHT WOULD COME ON. I TOOK IT TO THE LOCAL GM DEALER AND THE TOLD ME THE COMPUTER WAS BAD AND NEEDED TO BE REPLACED. THEY GOT THE NEW PART IN AND TRIED TO PROGRAM IT AND "FRIED" THE PART. AFTER TRYING 13 UNITS I WAS TOLD THAT THERE IS A DEFECT IN THE PART AND THAT GM WAS SENDING 2 ENGINEERS TO MEXICO TO INVESTIGATE THE FACTORY WHERE THEY ARE MADE. IT WAS THEN DETERMINED THAT IT IS NOW A SOFTWARE ISSUE THAT GM CHANGED THE SOFTWARE OVER 1 1/2 YEARS AGO AND UPLOAD PROCEDURE AND WAS NOW LOOKING TO SEE WHERE THE PROBLEM IS. IT HAS NOW BEEN 6 WEEKS SINCE MY CAR HAS BEEN IN THE SHOP AND I HAVE NO ESTIMATION AS TO WHEN THE PROBLEM WILL BE SOLVED. I WAS ALSO TOLD THAT THERE ARE AS AMNY AS 10 TO 20 CARS AROUND THE US WITH THE SAME PROBLEM AND ARE UNREAPAIRABLE AT THIS TIME. IT IS OBVIOUS THAT GM KNEW THEY HAD A PROBLEN SINCE THEY CHANGED THE PROCEDURE 1 1/2 YEARS AGO SINCE MY CAR IS NOT THE FIRST TO EXPERIENCE THIS.

TL* THE CONTACT OWNS A 2002 CADILLAC ESCALADE. WHILE DRIVING 55 MPH, SMOKE WAS SEEN COMING FROM THE FRONT MIDDLE CONSOLE. THE CONTACT PULLED THE VEHICLE OVER TO THE SIDE OF THE ROAD AND FLAMES WERE SEEN COMING FROM THE CONSOLE. THE CONTACT EXITED THE VEHICLE AND THE FIRE DEPARTMENT ARRIVED TO EXTINGUISH THE FIRE. THERE WERE NO INJURIES. NEITHER A POLICE NOR A FIRE REPORT WERE FILED. THE VEHICLE WAS TOWED TO A TOW LOT. AN INDEPENDENT MECHANIC STATED THAT A PENNY FELL INTO THE LIGHTER AND CAUSED AN ELECTRICAL SHORTAGE. THE VEHICLE WAS NOT DESTROYED. THE CONTACT WAS REPAIRING THE VEHICLE HIMSELF. THE LOCAL DEALER AND MANUFACTURER WERE NOT NOTIFIED. THE FAILURE MILEAGE WAS APPROXIMATELY 150,000. THE VIN WAS UNAVAILABLE. *TT

FRONT SUSPENSION REQUIRED REPLACEMENT DUE TO EXCESSIVE WEAR ON THE CONTROL ARMS. CODE P0017 GENERATED BY COMPUTER INDICATING NEED TO REPLACE TIMING CHAIN. VEHICLE CURRENTLY AT 90,000 MILES

HEADLAMPS (LOW BEAM ONLY) ARE TOO DIM WHEN DRIVING AT NIGHT. IN AREAS WHERE THE ROADS ARE NOT WELL LIT DRIVING WITH LOW BEAMS ON IS EXTREMELY DANGEROUS. WE HAVE AVOIDED DRIVING AT NIGHT OR WITH HIGH BEAMS ON (WHICH BECOMES DANGEROUS FOR OTHER DRIVERS). WE REPORTED THE PROBLEM DIRECTLY TO CADILLAC VIA A PHONE CALL AND WAS TOLD TO SEE A DEALERSHIP. THE DEALERSHIP (MASSEY CADILLAC OF NORTH ORLANDO) INFORMED US THIS WAS A COMMON PROBLEM WITH THE HEADLAMPS PROJECTOR BUT THERE IS NO RECALL ON IT. THE HEADLAMPS CANNOT BE FIXED, ONLY REPLACED. REPLACING THE HEADLAMPS WOULD COST JUST OVER $1,000.00. WE FEEL CADILLAC HAS A DEFECT IN THERE HEADLAMPS AND IS MAKING NO EFFORT TO RECTIFY THE ISSUE. WE CAN ONLY SPECULATE AS TO WHY CADILLAC WILL NOT RECALL OR HELP CUSTOMERS WITH OUT-OF-DATE WARRANTIES. THE PROBLEM IS WITH THE LOW BEAM GETTING TO HOT AND CREATING DISTORTION OR A BUILD-UP IN THE PROJECTOR. WE CAN TAKE PHOTOS IF NEEDED, BUT FELT IT MIGHT BE HARD TO TELL WHAT'S GOING ON VIA A PHOTO.

TL* THE CONTACT OWNS A 2013 CADILLAC ESCALADE. WHILE DRIVING APPROXIMATELY 60 MPH, THE VEHICLE LOST ACCELERATION AND A GRINDING METAL NOISE EMERGED FROM THE ENGINE. THE CONTACT HAD TO COAST TO THE NEAREST EXIT AND THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE CAME TO A COMPLETE STOP ON THE SIDE OF THE ROAD AND WAS SHUT OFF BY THE CONTACT. THE CONTACT STARTED THE VEHICLE AGAIN, BUT IT STILL DID NOT ACCELERATE AND THE CHECK ENGINE WARNING INDICATOR WAS STILL ILLUMINATED. THE VEHICLE WAS DRIVEN VERY SLOWLY TO THE DEALER (MICHAEL CADILLAC OF FRESNO, CALIFORNIA) AND LEFT THERE OVERNIGHT. THE DEALER DIAGNOSED THAT THE TRANSMISSION FAILED AND NEEDED REPLACEMENT. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED, BUT THE VIN WAS INCLUDED IN THE RECALL. THE APPROXIMATE FAILURE MILEAGE WAS 88,000. *TT *JS

ON JUNE 24, 2017 WHILE DRIVING THROUGH A RESIDENTIAL AREA HEADING TO THE 7/11 STORE, A HOSE UNDER THE DASH BOARD EXPLODED AND DUMPED ANTI-FREEZE INTO THE VEHICLE ONTO MY RIGHT FOOT CAUSING 2ND DEGREE BURNS TO MY FOOT AND TOES.

LOSS OF BRAKES. BRAKE PEDAL WENT TO FLOOR AND CAR WOULD NOT STOP. BRAKE FLUID LIGHT WENT ON. TOWED TO DEALER, FOUND MASTER CYLINDER LEAKING INTO POWER BRAKE BOOSTER. BOTH PARTS REPLACED AND PROBLEM SOLVED THUS FAR. DEALER STATED MUST BE COMMON PROBLEM BECAUSE PARTS WERE BACKORDERED. MILAGE ON CAR IS 8,585 AT TIME OF BRAKE FAILURE. VEHICLE WAS MOVING AT TIME OF BRAKE FAILURE, MY WIFE WAS GETTING READY TO GET ON EXPRESSWAY. NO SIGN OF BRAKE FLUID LOSS WAS VISIBLE.