CADILLAC Complaints
View complaints related to CADILLAC. The complaints found here are submitted by actual consumers with first hand experience. You can submit your own complaint to the NHTSA or call the Hotline, Monday-Friday 8am to 8pm at (888) 327-4236, TTY: (800) 424-9153.
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2013 CADILLAC SRX- KINGWOOD, TX
THE HEADLIGHTS ON THIS VEHICLE ARE DANGEROUSLY DIM. I HAVE SPOKEN TO NUMEROUS OWNERS WHO SUGGESTED THE SAME ISSUE. THE DEALERSHIPS WANT TO CHARGE OVER $2000.00 TO CORRECT THIS AND IT IS NOT CLEAR THAT REPLACING THESE LIGHTS WITH THE SAME LIGHTS WILL REPAIR THE ISSUE. THIS NEEDS GOVERNMENT ACTION OR PEOPLE WILL GET HURT.
Source: NHTSA WEB SITE -
2005 CADILLAC DEVILLE- CAPE CORAL, FL
MY A/C RUNS AT WILL. OFF AND ON BY ITSELF. RUNNING, STATIONARY, AND IN MOTION. MY HEADLIGHTS COME ON WHEN I PUT THE CAR IN DRIVE EVER THOUGH THEY ARE TURNED OFF. MY ALTERNATOR WAS REPLACED AND THE BATTERY AND ALL CHECKED OUT FINE AT TWO LOCAL PARTS /BATTERY STORES JULY 18TH 2017. BOTH WERE REPLACED IN MAY OF 2016. THE DISPLAY PANEL FOR THE A/C SHOWS BOTH THE FAN ICON AND THE AUTO ICON. THE AUTO ICON WILL NOT TURN OFF. SEARCHING ON LINE FOR COMPLAINTS ABOUT THIS MAKE AND MODEL SHOW MANY OTHERS WITH THIS PROBLEM AND NO ANSWERS. THIS BEGAN JULY 6TH AND IS HAPPENING MORE FREQUENTLY AS IN SEVERAL TIMES A DAY.
Source: NHTSA WEB SITE -
2010 CADILLAC SRX- BRIGHTON, MI
HTTP://WWW.PONTIAC.COM; AND SATURN AT 1-800-972-8876 OR HTTP://WWW.SATURN.COM. RECALL NUMBER 11V595000 RECALL DATE 12/20/2011 COMPONENT POWER TRAIN:AUTOMATIC TRANSMISSION SUMMARY GENERAL MOTORS (GM) IS RECALLING CERTAIN MODEL YEAR 2010-2011 CADILLAC SRX VEHICLES MANUFACTURED FROM OCTOBER 26, 2008, THROUGH JUNE 23, 2011, FOR FAILING TO COMPLY WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NUMBER 114, THEFT PROTECTION. THESE VEHICLES MAY HAVE A TRANSMISSION SHIFT CABLE THAT WAS IMPROPERLY INSTALLED AND MAY COME OUT OF THE TRANSMISSION BRACKET. CONSEQUENCE THE DRIVER MAY BE UNABLE TO SHIFT THE TRANSMISSION OUT OF GEAR, RESULTING IN NO MOTION OR THE SHIFTER MAY INACCURATELY INDICATE THAT THE TRANSMISSION IS IN PARK WHEN IT IS NOT, ALLOWING THE VEHICLE TO ROLL AWAY AND CAUSE A POSSIBLE CRASH. WHAT OWNERS SHOULD DO GM WILL NOTIFY OWNERS, AND DEALERS WILL ENSURE THAT THE TRANSMISSION SHIFT CABLE IS PROPERLY ROUTED AND SEATED IN THE TRANSMISSION CABLE BRACKET. THIS SERVICE WILL BE PERFORMED FREE OF CHARGE. THE SAFETY RECALL IS EXPECTED TO BEGIN DURING JANUARY 2012. OWNERS MAY CONTACT CADILLAC AT 1-866-982-2339.
Source: NHTSA WEB SITE -
2010 CADILLAC CTS- EAGAN, MN
MY ENGINE LIGHT CAME ON CODE P0008 TIMING CHAIN ISSUE. CADILLAC HAS A RECALL ON THE 3.6 TIMING CHAINS BUT MY VIN FOR SOME REASON ISN'T INCLUDED. MY CADILLAC ONLY HAS 76844 MILES ON IT. THE RECALL THEY HAVE IN PLACE IS FOR 10 YEARS 120000 MILES. AGAIN FOR SOME REASON MY CAR ISN'T INCLUDED EVEN THO ITS THE EXACT SAME ISSUE AND EXACT SAME ENGINE.
Source: NHTSA WEB SITE -
2015 CADILLAC ATS- ASHLAND, MA
TL* THE CONTACT OWNS A 2015 CADILLAC ATS EQUIPPED WITH CONTINENTAL CONTI PRO CONTACT TIRES, SIZE: 225/40/R18 (NA). ON TWO SEPARATE OCCASIONS, WHILE DRIVING APPROXIMATELY 65 MPH, THE VEHICLE DROVE OVER A BUMP AND THE TIRES VIBRATED. SEVERAL MILES DOWN THE ROAD, THE AIR SENSOR INDICATOR ILLUMINATED. THE CONTACT COASTED THE VEHICLE TO THE SIDE OF THE ROAD AND NOTICED THAT THE SIDEWALLS ON BOTH FRONT TIRES WERE SPLIT. THE CONTACT WAS ABLE TO USE THE RUN FLAT INNER TIRES TO CONTINUE DRIVING. THE VEHICLE WAS NOT TAKEN TO A DEALER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FIRST TIME THE FAILURE OCCURRED THE VEHICLE WAS TAKEN TO THE LONG CADILLAC DEALER LOCATED IN SOUTHBOROUGH, MA WHERE THE TIRE WAS REPLACED AT THE CONTACT'S EXPENSE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE TIRE AND VEHICLE FAILURE MILEAGE WAS 15,000. THE DOT NUMBER WAS NOT AVAILABLE.
Source: NHTSA WEB SITE -
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2015 CADILLAC ESCALADE ESV- NEW WINDSOR, NY
TL* THE CONTACT OWNS A 2015 CADILLAC ESCALADE ESV. WHILE DRIVING IN THE RAIN, THE AIR CONDITIONER CONDENSER FRACTURED AND THE AIR CONDITIONER FAILED TO WORK. THE FAILURE CAUSED THE WINDOWS TO FOG UP AND IMPAIRED THE DRIVER'S VISIBILITY. THE VEHICLE WAS TAKEN TO THE DEALER (CADILLAC OF MAHWAH, NJ) WHO STATED THAT THE PART WAS UNAVAILABLE. THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT IT WAS A KNOWN ISSUE. THE MANUFACTURER PROVIDED THE CONTACT A RENTAL VEHICLE FOR THREE DAYS. THE VEHICLE WAS REPAIRED AFTER SEVEN WEEKS WHEN THE PART WAS LOCATED. THE CAUSE OF THE FAILURE AND REPAIR PART WERE NOT PROVIDED. THE FAILURE MILEAGE WAS APPROXIMATELY 7,500.
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE -
2010 CADILLAC SRX- TEMPLE HILLS, MD
I DROVE THE VEHICLE, PARKED, AND I NOTICED THE ENGINE FAN DIDNT TURN OFF IN A REASONABLE AMOUNT OF TIME AFTER PARKED (OVER 2 HOURS). I DROVE TO THE DEALER ONLY FOR THEM TO REFUSE TO RUN A SIMPLE DIAGNOSTIC. WAS DRIVING AND VEHICLE BEING ACCELERATING EVEN AFTER I COMPLETELY REMOVED ME FEET; I ALSO LOOKED DOWN WITNESSED THE PEDAL MODULATING ITSELF IN AND OUT, SHORTLY FOLLOWED BY AN ABRUPT BRAKING INCIDENT. I WAS JUST ABLE TO RESTART AND PULL OVER TO EMERGENCY STOP. I HADNT GOTTEN FAR FROM THE DEALER, SO AFTER TWO HOURS OF WAITING FOR A TOW TRUCK, I ATTEMPTED TO DRIVE THE TRUCK BACK TO THE DEALER ONLY TO HAVE THE SAME VIOLENT BRAKING BUT THIS TIME ALSO FOLLOWED BY A SPORADIC LOSS OF POWER STEERING. I WAS ABLE TO CREEP THE VEHICLE BACK TO THE DEALER AND CONTROL ANY LOSSES OF CONTROL, IT FELT LIKE THE VEHICLE WAS HAVING A SEIZURE. PLEASE INVESTIGATE MY STALL, UNINTENDED BRAKING, POWER STEERING LOSS, AND FAN (I IMAGINE THIS COULD BE A FIRE ISSUE AS WELL). THANK YOU
Source: NHTSA WEB SITE -
2006 CADILLAC STS- HOBBS, NM
TAKATA RECALL: SERVICE AIRBAG WARNING APPEARED ON THE INSTRUMENT PANEL. AUTO IS CURRENTLY IN THE SHOP FOR ANALYSIS. THE 2006 CTS HAS THE SAME AIRBAG SYSTEM. AND IT HAS BEEN RECALLED. THE STS HAS NOT. WHY?
Source: NHTSA WEB SITE -
2017 CADILLAC XT5- ORLANDO, FL
PLATINUM VERSION (TOP OF THE LINE MODEL) HAS WIDESPREAD PREMIUM LEATHER DASHBOARD DEFECTS ON BRAND NEW VEHICLES, SO BAD THAT BOTH SHOWROOM NEW REPLACEMENT PREMIUM LEATHER DASHBOARDS ARE ALL DEFECTIVE. I FIRST NOTICED MINE SEVERAL DAYS AFTER PURCHASING MINE IN OCTOBER 2016. IT HAS TAKEN OVER 9 MONTHS WITH GM/CADILLAC CORPORATE INVOLVEMENT TO FINALLY FIND MY 5TH REPLACEMENT DASH THAT DOES NOT HAVE DEFECTIVE LEATHER! THE DEALERSHIP SHOWED ME A BRAND NEW XT5 PLATINUM ON THEIR SHOWROOM FLOOR WITH BUBBLED PREMIUM LEATHER DASH. IT IS ONLY AFFECTING THE XT5 PLATINUM MODELS BECAUSE THE LEATHER IS DIFFERENT. IT IS APPARENTLY A NATIONAL ISSUE.
Source: NHTSA WEB SITE -
2016 CADILLAC ATS- LAWRENCEVILLE, GA
TL* THE CONTACT OWNS A 2016 CADILLAC ATS. WHILE DRIVING VARIOUS SPEEDS, THE CONTACT PLACED A MOBILE PHONE ON THE PASSENGER SEAT AND THE AIR BAG INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER (HENNESSY CADILLAC LOCATED AT 3377 SATELLITE BLVD, DULUTH, GA 30096; (770) 680-7000) WHO STATED THAT THEY DID NOT HAVE A REMEDY FOR THE FAILURE. THE MANUFACTURER WAS CONTACTED AND STATED THAT THEY WERE NOT ABLE TO REPAIR THE ISSUE. THE FAILURE MILEAGE WAS 6,000. UPDATED 08/30/17*LJ
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE