CADILLAC Complaints

TL* THE CONTACT OWNS A 2008 CADILLAC CTS. THE CONTACT NOTICED A STRONG FUEL ODOR IN THE VEHICLE WITHOUT WARNING. THE ODOR WAS AFFECTING THE CONTACT'S BREATHING. THE DEALER PROVIDED NO ODOR TESTING AND THE FAILURE WORSENED AFTER THE TIMING BELT WAS REPLACED. THE MANUFACTURER PROVIDED NO SOLUTION. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS NOT AVAILABLE.

RANDOMLY, AFTER STARTING THE VEHICLE AND MOVING THE SHIFT LEVER TO REVERSE, THE EMERGENCY BRAKE INDEPENDENTLY SETS SUCH THAT PARK IS DISPLAYED ON THE DASH AS WELL AS REVERSE. IN OTHER WORDS, THE VEHICLE IS IN BOTH REVERSE AND PARK SIMULTANEOUSLY AS DISPLAYED ON THE DASH DISPLAY. HOWEVER, I AM TOLD BY GM THAT THE PARK DISPLAYED ON THE DASH IS REALLY INDICATING THE EMERGENCY BRAKE IS SET AND THAT THE TRANSMISSION IS NOT IN PARK. IF THE VEHICLE CAN INDEPENDTLY SET THE EMERGENCY BRAKE WHEN MOVING THE TRANSMISSION OUT OF PARK, CAN THIS HAPPEN WHEN THE VEHICLE IS IN MOTION? IF SO, A DISASTROUS ACCIDENT COULD OCCUR.

TL* THE CONTACT OWNS A 2004 CADILLAC DEVILLE. WHILE THE VEHICLE WAS STATIONARY, BOTH THE REAR PASSENGER AND DRIVER SIDE WINDOWS MALFUNCTIONED. THE CONTACT STATED THAT THE WINDOWS FAILED TO CLOSE WHEN PROMPTED DUE TO A FRACTURED MOTOR. THE VEHICLE WAS TAKEN TO BE REPAIRED AT GOODYEAR WHERE THE REAR PASSENGER AND DRIVER SIDE REGULATORS AND MOTORS WERE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 72,600. UPDATED 06/07/17*LJ *CN

TL* THE CONTACT OWNS A 2001 CADILLAC DEVILLE. WHILE DRIVING VARIOUS SPEEDS, THE STEERING WHEEL SEIZED, THE VEHICLE STALLED, AND THE BATTERY WARNING INDICATOR ILLUMINATED. THE CONTACT MENTIONED THAT THE FAILURE OCCURRED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO TWO DIFFERENT DEALERS FOR DIAGNOSTIC TESTING, BUT A FAILURE CODE COULD NOT BE LOCATED. THE CONTACT SPOKE TO AN INDEPENDENT MECHANIC WHO INFORMED HER THAT THE FAILURE WAS DUE TO THE FAILURE OF THE UPPER AND LOWER CRANK SHIFT POSITION SENSORS, WHICH CAUSED THE ENGINE TO STALL. THE SENSORS NEEDED REPLACEMENT. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES. THE FAILURE MILEAGE WAS APPROXIMATELY 103,000.

I OWN A 2009 CADILLAC CTS, WITH APPROXIMATELY 90,000 MILES. MY CHECK ENGINE LIGHT CAME ON AND I TOOK IT TO MY CADILLAC DEALER. I WAS TOLD MY TIMING CHAIN IS STRETCHED, LOOSE OR NEEDS ADJUSTMENT. I WAS TOLD IT WOULD COST $1800. UPON RESEARCH I DISCOVERED THERE WAS SUPPOSEDLY A SPECIAL WARRANTY ON THIS SPECIFIC PROBLEM. I CALLED THE CADILLAC DEALER, GAVE THEM MY VIN NUMBER AND WAS TOLD, MY VEHICLE WAS NOT INCLUDED. I WAS VERY SKEPTICAL AND DID NOT BELIEVE THAT I WAS GETTING ACCURATE INFORMATION. I WANT TO DOCUMENT THIS NEGATIVE EXPERIENCE WITH MY VEHICLE. IT COST ME $1280 TO REPAIR. THE CADILLAC TECHNICIAN TOLD ME I COULD DRIVE IT WITH NO PROBLEMS. COMMON SENSE SAYS OTHERWISE!

THE GM REAR DIFFERENTIAL IS DEFECTIVE ON THIS 2011 CADILLAC CTS I OWN. NHTSA DID AN INVESTIGATION ON THESE REAR DIFFERENTIALS TO INCLUDE THE 2004 TO 2007 REAR ENDS. THE SAME REAR END IS ON CADILLAC STS, CTS-V AND THESE REAR ENDS WERE CONTINUED TO BE PLACED BY GM, WITHOUT FIX, IN CADILLAC CTS UNTIL 2013. SAME DESIGN, SAME MECHANICAL PARTS. MY CAR IS A 2011 THAT JUST HAD A NEW REAR DIFFERENTIAL FROM GM PUT IN TO SOLVE ITS ISSUES. AFTER INSTALLATION, THE SAME PROBLEMS EXIST WITH A ROARING AND THUMPING NOISE THAT HAS BEEN VERIFIED BY REPAIR SHOPS COMING FROM THE OLD AND NEW REAR DIFFERENTIAL. THESE ISSUES ARE EITHER WITH THE SIDE DIFFERENTIAL CARRIER BEARINGS AND/OR THE RING AND PINION SYSTEM. GM HAS NEVER PROVIDED A FIX EXCEPT TO RECOMMEND A DIFFERENT VISCOSITY OF FLUID THAT ONLY QUIETENS DOWN THE NOISE. EVENTUALLY, THE REAR ENDS HAVE CATASTROPHIC FAILURE AND HAVE CAUSED, AS INVESTIGATED BY THE NHTSA, THE CAR TO SPIN AND INJURY OR WORSE RESULT. THIS ISSUE HAS NEVER BEEN FIXED BY GM AND THEY CONTINUE TO SELL AND INSTALL REAR DIFFERENTIALS FOR WHICH THERE IS NO FIX. I DISCUSSED THIS ALSO AT LENGTH WITH SERVICE MANAGER OF SEWELL CADILLAC IN DALLAS TEXAS AND THEY STATE THAT THEY REPLACE THESE REARS ALL OF THE TIME AND THAT THERE IS NOT FIX FOR THEM BY GM. I HAVE ENCLOSED MY COMPLAINT TO THE REPAIR SHOP THAT PUT THE NEW GM REAR END ON MY CAR WITHOUT EXERCISING THEIR DUE DILIGENCE AND RESEARCH AS TO INSTALLING A MAJOR COMPONENT ON A CAR FOR WHICH THERE IS NO FIX BY GM AND THE DISTINCT POSSIBILITY OF A FAILURE THAT WOULD CAUSE INJURY OR DEATH.

TL* TAKATA RECALL. THE CONTACT OWNS A 2007 CADILLAC ESCALADE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V383000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

VEHICLE HAS EXTREMELY POOR LOW BEAM HEADLIGHTS DESPITE REPLACING WITH NEW BULBS. THE CAR IS IMPOSSIBLE TO DRIVE AT NIGHT TIME.

PURCHASED 2010 CADILLAC SRX NEW IN 2010. THIS CAR WAS IN THE DEALERSHIP GARAGE MORE TIMES THAN I OWNED IT IN THE FIRST 6 MONTH. AT 19,200 MILES, CAR WOULD NOT START. HAD IT TOWED TO DEALER. NO PROBLEM FOUND. RECHARGED BATTERY. THIS BATTERY FAILED A TOTAL OF 8 TIMES, FINALLY ON OCT. 25, 2010, BATTERY WAS BAD, ACCORDING TO DEALER, AND REPLACED. UNFORTUNATELY, THE WARRANTY HAD RUN OUT AND I HAD TO PAY $249.66. ISN'T IT STRANGE THAT THE DEALER DIDN'T FIND A DEFECTIVE BATTERY UNTIL THE WARRANTY RAN OUT. 8 TIMES THIS BATTERY FAILED. 8 TIMES I WAS STRANDED.

PURCHASED 2010 CADILLAC SRX NEW IN 2010.. IT NOW HAS 55,000 MILES. AT ABOUT 27,000 IT STARTED MAKING SOME SORT OF RUBBING, CRUNCHING GRINDING NOISE IN THE FRONT END. THOUGHT IT MIGHT BE BALL JOINTS OR SOMETHING ELSE IN THE FRONT END. NOISE GOES AWAY AFTER SOME DRIVING BUT ALWAYS COMES BACK AFTER SITTING FOR AWHILE. CADILLAC DEALER CANNOT FIND PROBLEM. NOISE GOES AWAY WHEN I TAKE IT TO DEALER AND COMES BACK AFTER I LEAVE. I DON'T KNOW IF DRIVING IT MAY BE DANGEROUS. NOISE MOST PRONOUNCED IN THE AM WHEN BACKING OUT OF MY GARAGE.