CADILLAC Complaints

TAKATA RECALL. AIR BAG LIGHT IS ON A FEW DAYS AGO. ALSO, VEHICLE OVERHEATED AND NEEDED NEW WATER PUMP SEVERAL YEARS AGO. KEEP HAVING TO REPLACE THE BATTERY. SMOKE WAS COMING UP FROM FRONT AND TURN SIGNALS DID NOT WORK. HAD TO REPLACE FALL 2016 HORN DID NOT WORK, HAD TO REPLACE PART INSIDE STEERING WHEEL. JAN 2017

RIGHT REAR ILLUMINATED DOOR HANDLE LED STOPPED LIGHTING UP. 38K MILES. I CHECKED WIRES. ALL CONNECTED PROPERLY. THREE OTHER DOOR HANDLES LIGHTING UP CORRECTLY.

TL* THE CONTACT OWNS A 2003 CADILLAC ESCALADE. WHILE PULLING INTO A PARKING AREA, SMOKE ENTERED THE VEHICLE. THE CONTACT WAS ABLE TO EXIT THE VEHICLE WITH HIS BABY. UPON FURTHER INSPECTING THE HOOD AREA, IT WAS NOTICED THAT THE FIRE ORIGINATED NEAR THE BATTERY AND POWER STEERING. THE FIRE DEPARTMENT EXTINGUISHED THE FLAMES AND THE VEHICLE WAS LEFT AT THE LOCATION. A POLICE REPORT WAS NOT FILED. THE INSURANCE COMPANY WAS NOTIFIED, TOOK PICTURES, AND WAS TO FURTHER INVESTIGATE. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBERS: 06E043000 (FUEL SYSTEM, GASOLINE) AND 02V224000 (ELECTRICAL SYSTEM). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND THE CONTACT WAS WAITING FOR THEM TO FOLLOW UP TO INVESTIGATE THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 170,000.

EVEN THE SLIGHTEST BUMP IN THE ROAD SENDS THE VEHICLE SWERVING. THE WHOLE CAR RATTLES. WHEN TRYING TO ACCELERATE IT HESITATES BEFORE GOING, SAME WITH DECELERATING. EVEN WHEN IN RESIDENTIAL AREAS AND FLAT SURFACES.

TL* THE CONTACT OWNS A 2005 CADILLAC DEVILLE. WHILE DRIVING 25 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS ABLE TO RESTART AFTER NUMEROUS ATTEMPTS. THE FAILURE RECURRED AND THE VEHICLE FAILED TO RESTART. THE CONTACT STATED THAT THERE WERE NO FAILURES PRIOR TO THE DEALER REPAIRING THE VEHICLE PER NHTSA CAMPAIGN NUMBER: 14V355000 (ELECTRICAL SYSTEM). THE VEHICLE WAS DIAGNOSED BY AN INDEPENDENT MECHANIC WHO STATED THAT THE IGNITION SWITCH NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 48,000.

THE TURN SIGNAL IN THE LEFT REAR TAIL LAMP ASSEMBLY WHICH IS A SEALED LED BASED SYSTEM IS NOT WORKING. I REACHED OUT TO CADILLAC DEALERS AND THE PART HAS BEEN DISCONTINUED. THIS RENDERS THE VEHICLE UNSAFE AS IT CANNOT BE LEGALLY DRIVEN AND NEITHER CAN IT BE REPAIRED OR RESOLD AS THERE IS NOT A SUBSTITUTE PART. GM USED A SUPPLIER CALLED GUIDE CORPORATION, WHICH HAS WENT OUT OF BUSINESS. I BELIEVE GM SHOULD RECOVER THEIR TOOLS AND MOVE THEM TO ANOTHER SUPPLIER IN ORDER TO RESUME MANUFACTURING OF THIS KEY SAFETY COMPONENT.

THIS PROBLEM HAS BEEN HAPPENING SINCE I BOUGHT CAR WITH 9000 MILES ON IT THE DEALER CLAIMS IT IS THE TRANSMISSION LEARNING YOUR DRIVING HABITS, I DO NOT AGREE. WHAT HAPPENS IS AT ANY GIVEN TIME WHEN THE ACCELERATOR IS PUSHED THE ENGINE/TRANSMISSION WILL HESITATE. THIS IS HAPPENING WITH MORE FREQUENCY AND MORE LAG TIME. IT DOES NOT MATTER IF YOU ARE MERGING AT 50 MPH OR TURNING RIGHT ON RED. THE DEALER ALSO CLAIMS THIS IS A COMMON COMPLAINT. AS A ASE CERTIFIED MASTER ADVANCE LEVEL TECHNICIAN WITH 35 YEARS EXPERIENCE I BELIEVE THIS IS A SOFTWARE OR PROGRAMING PROBLEM AND CAN ONLY BE REPAIRED BY GM ,BUT DOUBT THAT WILL HAPPEN TILL PEOPLE DIE. THESE CARS ARE LOSING A LOT OF RESALE VALUE AS THIS PROBLEM CONTINUES TO GROW AND IS MORE WELL KNOWN, THIS I LEARNED FIRST HAND WHEN I TRIED TO TRADE-IN FOR NEW.

TL* THE CONTACT OWNED A 2003 CADILLAC CTS. WHILE DRIVING OUT OF THE PARKING LOT, THE VEHICLE STALLED AND ABRUPTLY SHUT DOWN. AS A RESULT, ANOTHER VEHICLE CRASHED INTO THE CONTACT'S VEHICLE. THE AIR BAGS DID NOT DEPLOY. THE CONTACT SUSTAINED NECK, SHOULDER, AND HEAD INJURIES THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS DESTROYED AND TOWED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 125,000.

TL* THE CONTACT OWNS A 2016 CADILLAC SRX. WHILE STATIONARY, THE CONTACT'S VEHICLE WAS REAR ENDED BY ANOTHER VEHICLE. AS A RESULT, THE VEHICLE THE CONTACT STRUCK HIT THE PRECEDING VEHICLE. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED. THE CONTACT SUSTAINED INJURIES TO THE BACK AND NECK, WHICH REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS TOWED. THE MANUFACTURER WAS NOT MADE AWARE OF THE CRASH. THE FAILURE MILEAGE WAS 20,000.

2012 CADILLAC CTS WAGON: REAR STOP, TURN SIGNAL, BACK-UP, BRAKE LIGHTS ARE COMING AWAY FROM BODY OF VEHICLE. THE TABS UNDER THE TOP HAVE BROKEN OFF AND LIGHTS DO NOT FIT THE BODY OF VEHICLE AS DESIGNED. THE LIGHTS WORK AS DESIGNED, PHOTOS ATTACHED OF COMPLAINT. IT APPEARS THAT THE PLASTIC THESE LIGHTS WERE MANUFACTURED FROM IS DEFECTIVE AND LIGHTS COULD BE CHANGING SHAPE AND DISTORTING UNDER TEMPERATURE CHANGES, THE HOLDING TABS UNDER THE LIGHTS MUST WEAKEN AND EVENTUALLY BREAK OFF. HAVE BEEN TOLD BY DEALER THIS IS NORMAL? WOW! UPON SEARCH OF WWW AND CADILLAC FORUMS FOUND THAT THESE REAR LIGHTS WERE DEFECTIVE AND I READ WHERE THEY HAVE BEEN REPLACED BY DEALERS UNDER ORIGINAL BTB WARRANTY (IF THE OWNERS COMPLAINED HARD ENOUGH). I AM NOW THE THIRD OWNER AND WARRANTY HAS EXPIRED. HERE IS THE KICK IN THE GROIN: GM/CADILLAC IN OCT 2012 REMANUFACTURED THESE LIGHTS FROM A HIGHER QUALITY PLASTIC TO RESOLVE THE BAD MANUFACTURING-POOR QUALITY PLASTIC USED PREVIOUSLY. I BELIEVE THIS TO BE A SERIOUS SAFETY ISSUE FOR BOTH DRIVER, PASSENGER AND THE GENERAL PUBLIC. A CAR WASH WILL EVENTUALLY DESTROY AND OR REMOVE THESE LIGHTS FOR ME. OR IF HAND WASHING VEHICLE I COULD CUT AN ARM OR FINGER. I ALSO BELIEVE THAT THERE WERE INSUFFICIENT OF THESE VEHICLES MANUFACTURED/BUILT AND THEREFORE THE DEALERS AND GM/CADILLAC DON'T FEEL THE NEED FOR FURTHER ACTION OR ASSISTANCE TO CURRENT OWNERS OUT OF WARRANTY. WHAT EVER HAPPENED TO SAFETY ISSUES HERE? I COULD EPOXY/GLUE THESE LIGHTS TO STAY IN PLACE AND MAKE THE REMOVAL OF THEM IMPOSSIBLE FOR FUTURE SERVICE, POSSIBLY DOING ADDITIONAL DAMAGE TO THE VEHICLE, OR I CAN PURCHASE NEW OEM REPLACEMENTS! AS LONG AS THE REPLACEMENT LIGHTS ARE MANUFACTURED AFTER OCT 2012. THANK YOU FOR READING MY COMPLAINT.