CADILLAC Complaints

THE REAR POWER LIFT GATE DOOR ON MY 2010 CADILLAC SRX (23,000 MILES) RECENTLY STARTED CLOSING SUDDENLY ONLY SECONDS AFTER OPENING. DURING THE 2ND TIME THIS HAPPENED, I WAS STRUCK ON THE BACK OF THE HEAD AND UPPER BACK. THIS IS A VERY DANGEROUS SITUATION AND COULD INJURE AN ADULT, OR WORSE - A CHILD! CADILLAC NEEDS TO FIX THIS IMMEDIATELY. PLEASE LET ME KNOW WHAT I SHOULD DO. THANKS.

WARNING LIGHTS,CHECK ENGINE LIGHT ON,STERING BAD.AIRBAG LIGHT ON OFF.CHECK RECALL THERE ARE 5.THE CAR WAS IN MOTION,HIGHWAY

MY STEERING WHEEL LOCKS UP AT LOW SPEEDS. I CAN TURN RIGHT THE STEERING WHEEL FEEL LIKE IT IS LOCKED UP. THEN I WOULD APPLY THE BRAKES AN TURN THE OPPOSITE DIRECTION IT WILL RELEASE THE STEERING WHEEL. TODAY BOTH SIDE AT LOCKING UP. I WILL TAKE IT TO MOORE CADILLAC ON MONDAY JAN. 30TH, 2017. I HAVE HAD MY MECHANIC ALREADY LOOKED AT IT. HE STATED IT IS A SAFETY ISSUE. HE ALSO TOLD ME 2 INCIDENTS HAPPEN IN MASSACHUSETTS PLEASE CONTACT ME TO HELP WITH THE RIGHT COURSE OF ACTION I WOULD NEED TO TAKE PLEASE. [XXX] THANK YOU, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

HEARD A GRINDING NOISE WHEN BRAKES WERE APPLIED, IMMEDIATELY TOOK TO DEALERSHIP, WAS TOLD BRAKES WERE COMPLETELY GONE, METAL ON METAL. ASKED WHY NO WARNING BRAKES WERE GOING BAD AND WHY ALL FOUR BRAKES NEEDED TO BE REPLACED ON SO CALLED HIGH END/TOP QUALITY VEHICLE LIKE A CADILLAC AT ONLY 30,000 MILES AND WAS TOLD "BECAUSE IT HASN'T BEEN DRIVEN ENOUGH AND BRAKES WORE FASTER DUE TO RUST". ALTHOUGH THE MECHANICS AGREED THIS WAS AN ILLOGICAL EXPLANATION AND SEEMS LIKE A PRODUCT DEFECT, I WAS STILL EXPECTED TO PAY $600-800 TO REPLACE THE FAULTY PARTS - WHICH I HAVE NOT YET DONE. I WAS NEVER PROVIDED AN EXPLANATION FOR WHY THERE WAS ABSOLUTELY NO WARNING THAT THE BRAKES WERE FAILING, EVEN THOUGH I EXPRESSED MY CONCERN ABOUT THIS BEING A SIGNIFICANT SAFETY ISSUE. AFTER A QUICK GOOGLE SEARCH, I DISCOVERED OTHERS HAVE EXPERIENCED PREMATURE BRAKE WEAR ON CADILLAC VEHICLES.

TL* THE CONTACT OWNS A 2010 CADILLAC SRX. WHILE DRIVING APPROXIMATELY 40 MPH, THE CONTACT NOTICED THAT ONCOMING VEHICLES WERE FLASHING THEIR LIGHTS AT HER. THE CONTACT DROVE THE VEHICLE HOME AND NOTICED THAT THE PASSENGER SIDE LOW BEAM HEADLIGHTS WERE OUT. THE CONTACT TOOK THE VEHICLE TO AN INDEPENDENT MECHANIC WHO REPLACED THE LOW BEAM PASSENGER SIDE HEAD LAMP. THE INDEPENDENT MECHANIC DIAGNOSED THAT THE BALLAST BURNED DUE TO CONDENSATION INSIDE THE HEADLIGHT ASSEMBLY. THE DEALER DIAGNOSED THAT REPLACING THE BALLAST WAS NOT GOING TO RESOLVE THE FAILURE. IT WAS DETERMINED THAT A CRACK ON THE SEAL OF THE HEADLIGHT ASSEMBLY CAUSED THE BALLAST TO BURN. THE SEAL NEEDED TO BE REPLACED. THE LIKELIHOOD OF HAVING TO REPLACE THE OTHER HEADLIGHT ASSEMBLY WAS VERY HIGH. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 85,000.

WATER DRAINING INTO THE PASSENGER COMPARTMENT, POTENTIAL OF DAMAGING ELECTRONICS AND STARTING A FIRE. WATER ALSO CREATED A CARPETING PROBLEM ON THE PASSENGER SIDE. GM ISSUED A CUSTOMER SATISFACTION BULLETIN, BUT CALIFORNIA WAS EXCLUDED - WHY???? "14225 CUSTOMER SATISFACTION - SUNROOF DRAIN HOSE LEAKS". AFTER FURTHER RESEARCH I FOUND THE 14225 DOCUMENT AND THE PROCESS NEEDED TO REPAIR THE DRAIN TUBE. I WAS ASTONISHED TO SEE THAT CALIFORNIA CARS ARE EXCLUDED FROM THE CAMPAIGN. HOW CAN THIS BE, EVIDENTLY IT DOESN'T RAIN IN CALIFORNIA BUT THE BULLETIN COVERED EUROPE, PUERTO RICO ETC., WHO WOULD PUBLISH A CUSTOMER SATISFACTION DOCUMENT EXCLUDING STATES IN WHICH THE SAME CARS WERE PURCHASED, AND WOULD BE SUSCEPTIBLE TO THE IDENTICAL PROBLEM IDENTIFIED IN THE SATISFACTION BULLETIN. AFTER TAKING MY SRX TO THE DEALER IT WAS CONFIRMED THAT THE DRAIN TUBE AS IDENTIFIED IN THE 14225 BULLETIN WAS THE PROBLEM, THUS ALLOWING WATER FROM THE SUN ROOF DRAIN, TO FLOOD INTO THE PASSENGER COMPARTMENT. I AUTHORIZED [XXX] TO FIX THE LEAK AT MY EXPENSE ($449.41). REGARDS [XXX] MANAGER, QUALITY ASSURANCE [XXX] [XXX] *DL INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).'*JB

THE BRAKE LINES HAVE RUSTED THROUGH AS I WAS DRIVING 50MPH. WE LOST ALL BRAKES AND NEARLY HIT A CAR/TREE. THE VEHICLE WAS PURCHASED IN WI, LOCATED IN FL NOW, AND HAS 120K MILES. THE LEAK IS CLOSE TO THE FUEL FILTER - AND CLEARLY VISIBLE. *TR

WE HAVE AN APPROXIMATELY 14 MILES DOWNHILL RUN FROM THE SKI SLOPE TO I-95. THE DTS DOES NOT COMPRESSION BRAKE. CRUISE CONTROL WILL NOT HOLD A DOWNHILL SPEED. SO I AM ON THE BRAKES MOST OF THE WAY DOWN. HALFWAY DOWN THE HILL THE FRONT END STARTS TO SHAKE VIOLENTLY I AM GUESSING THE FRONT BRAKES ARE WARPED FROM THE CONSTANT USE. I MAKE IT DOWN THE HILL AND DRIVE ONTO I-95S. AFTER 30 OR SO MILES THE BRAKES COOL AND NO MORE VIBRATION. THIS IS NOT THE FIRST TIME. I ASKED THE CADILLAC DEALER HOW TO PUT IT INTO COMPRESSION BRAKING AND THEY SAID I CANNOT DO THAT. THERE HAS TO BE A FIX OR A RECALL ON THAT. IT IS A CADILLAC WHICH RETAILS FOR 65K PLUS WHEN NEW. THE FRONT DISK BRAKES SHOULD NOT OVERHEAT AND START TO WARP. NORMAL SPEED WAS THE SPEED LIMIT BUT WITHOUT COMPRESSION BRAKING THE CADILLAC DTS ACCELERATES RAPIDLY AND CONSTANT BRAKE USE IS NEEDED TO KEEP IT TO THE POSTED SPEED LIMIT. I ONLY HAVE 38K ON THE 2007 CADILLAC DTS. IT IS THE HIGH PERFORMANCE FULL UP LUXURY MODEL.

I BROUGHT MY VEHICLE IN FOR SERVICE DUE TO AN AUDIBLE "CLUNKING" COMING FROM THE DRIVELINE. WHEN THE SERVICE MANAGER SHIFTED THE CAR INTO GEAR IN THE SERVICE BAY THERE WAS AN AUDIBLE "CLUNK" TO WHICH HE STATED THAT IT SOUNDED LIKE MY DRIVESHAFT WAS "COMING OFF." I LEFT THE CAR AND WENT TO LUNCH. 30 MINUTES LATER I WAS TOLD THAT MY VEHICLE NEEDED A NEW TRANSMISSION AND TRANSFER CASE BECAUSE THE TRANSMISSION OUTPUT SHAFT WAS "STRIPPED" AND THE CAR WOULD NOT MOVE ON IT'S OWN. THE SERVICE MANAGER TOLD ME THAT THEY HAD TAKEN THE VEHICLE OUT FOR A TEST DRIVE AND THAT PULLING BACK INTO THEIR PARKING LOT THERE WAS A BANG AND THEN THE CAR WOULD NOT MOVE ANYMORE AND THAT THEY HAD TO PUSH THE VEHICLE BACK INTO THE GARAGE. IN RESEARCHING THIS ISSUE I FOUND A TECHNICAL SERVICE BULLETIN PUT OUT BY GENERAL MOTORS FOR THIS EXACT ISSUE IN OTHER 2008-2013 CADILLAC CTS MODELS EQUIPPED WITH ALL WHEEL DRIVE. I ALSO FOUND THAT THE ROOT OF THE PROBLEM IS THAT THERE IS NO GASKET OR BARRIER BETWEEN THE TRANSMISSION OUTPUT SHAFT AND THE TRANSFER CASE INPUT SHAFT. THIS ALLOWS WATER AND/OR MOISTURE TO GET INTO THESE COMPONENTS CAUSING CORROSION WHICH LEADS TO THE "STRIPPING" OF THE TRANSMISSION OUTPUT SHAFT. GM HAS CREATED REVISED COMPONENTS TO ALLOW FOR A GASKET BETWEEN THESE COMPONENTS, BUT THIS REQUIRES A COMPLETE TEAR-DOWN OF THE TRANSMISSION AND TRANSFER CASE. I AM NOW FORCED TO PAY FOR A NEW TRANSMISSION AND TRANSFER CASE ON THE VEHICLE (BECAUSE I STILL HAVE A LIEN ON IT) AND CADILLAC AND/OR GM ARE REFUSING TO RECOGNIZE THIS PROBLEM OR HELP IN COVERING ANY OF THE REPAIRS. THERE ARE MULTIPLE COMPLAINTS REGARDING THIS PROBLEM FROM OTHER CADILLAC OWNERS.

TL* THE CONTACT OWNS A 2011 CADILLAC SRX. WHILE DRIVING VARIOUS SPEEDS, THE CONTACT HEARD A LOUD NOISE AND THE CHECK ENGINE INDICATOR ILLUMINATED. THE CONTACT DROVE THE VEHICLE TO THE DEALER, BUT IT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 129,000.