CADILLAC Complaints
View complaints related to CADILLAC. The complaints found here are submitted by actual consumers with first hand experience. You can submit your own complaint to the NHTSA or call the Hotline, Monday-Friday 8am to 8pm at (888) 327-4236, TTY: (800) 424-9153.
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2013 CADILLAC ESCALADE- CLEVELAND HTS., OH
AIRBAG LIGHT IS ON AND DEALER STATED IT HAS SOMETHING TO DO WITH THE SEAT BELT (DIVER SIDE) ALSO THE CADILLAC ESCALADE FROM THE PAST AND PRESENT YEARS HAVE A AIRBAG AND SEATBELT ISSUE AND I BELIEVE MY VEHICLE HAS THE SAME ISSUE. BUT NO ONE WILL LISTEN PLEASE LOOK INTO THE ISSUE WITH MY VEHICLE PLEASE HELP.
Source: NHTSA WEB SITE -
2008 CADILLAC STS- PHILADELPHIA, PA
PURCHASED VEHICLE 11- 2011 (65,498) 10-(2012) FIRST CK ENGINE LIGHT ISSUE AND EVERY YEAR SINCE THEN I'VE TAKEN IT BACK TO THE DEALERSHIP SERVICE FOR CK ENGINE LIGHT LAST THREE YEARS 2014-THRY-16 NOW 17 THE VEHICLE SHUTS OFF WHILE I'M DRIVING OR SITTING WAITING FOR THE TRAFFIC LIGHT TO CHANGE THIS IS A ISSUE FOR ME BECAUSE I'M WORRIED ABOUT GETTING REAR ENDED MY VEHICLE IS IN THE KERBECK CADILLAC SERVICE DEALER SINCE 1/19/2017 FOR THE SAME ISSUE CHECK ENGINE LIGHT CAME ON AND PARK TO SHIFT I'VE COMPLAIN TO GM CUSTOMER SERVICE AND CASE NUMBER ON THIS ISSUE , BUT THEY CAN'T SEEM TO FIX THEIR OWN VEHICLE IN THE MEAN TIME I', STILL PAYING FOR A UNSAFE VEHICLE , IF THE MAKER OF THE CAR CAN'T CORRECT THEIR OWN ISSUE THEN WHO CAN, WHY DOES ISSUE HAVE TO FALL IN THE CONSUMER LAP ? WHY DO I HAVE TO DRIVE AND PAY FOR THIS UNSAFE VEHICLE. NO-ONE WANTS TO CORRECT THIS ISSUE WHY KEEP GIVING ME THAT CT BACK IF THEY CAN'T CORRECT THIS SAFETY ISSUE ,THEY KEEP BLAMING IT ON THE MILEAGE THEN WHY SELL THESE VEHICLE WITH THE OUTRAGE PRICE TAGS KNOWING THAT IT THAT BE A SAFETY ISSUE IN A FEW YEARS ONCE THE VEHICLE IS OVER 100,000 MILES I'VE HAD THE VEHICLE FOR FIVE YEARS (JUST PUT APPROX ANOTHER 66,000 MILES, SO THEY ARE USING THIS AS EXCUSE THEN DON'T SELL CARS WITH HIGH MILES . THEY SHOULD THINK ABOUT CONSUMER SAFETY NOT JUST THE MONEY. IN THE BEGINNING THE VEHICLE WOULD BE STATIONARY THEN YEARS PASS WHILE CAR IS IN MOTION CITY DRIVING.
Source: NHTSA WEB SITE -
2007 CADILLAC ESCALADE- JAMAICA, NY
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 CADILLAC ESCALADE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V383000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE -
2007 CADILLAC CTS- SHREVEPORT, LA
TL* THE CONTACT OWNS A 2007 CADILLAC CTS. WHILE DRIVING AT ANY SPEED, THE AIR BAG INDICATOR REMAINED ILLUMINATED. THE FAILURE WAS NOT DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT STATED THAT THE AIR BAGS WERE RECALLED AND REPAIRED IN 2011. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 77,000.
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE -
2015 CADILLAC SRX- MISSOURI VALLEY, IA
TURNS SIGNALS FAIL TO WORK CONSISTENTLY WHEN TEMPERATURE DROPS BELOW 20 DEGREES. CAR HAS BEEN IN FOR SERVICE AND REPLACEMENT OF THREE BODY CONTROL MODULES AND IS BACK IN AGAIN AS SAME PROBLEM HAS OCCURRED AGAIN. THE SIGNAL PROBLEMS HAPPENS EVEN IF THE CAR IS STOPPED, MOVING, TURNING, ON ALL SURFACES, ETC . PROBLEM STARTED FALL OF 2015 AND CONTINUES TO BE AN ISSUE AT THIS TIME. *TR
Source: NHTSA WEB SITE -
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2015 CADILLAC ATS- PALOS HEIGHTS, IL
THE HEADLIGHTS DO NOT PROVIDE ADEQUATE ILLUMINATION UNDER ALL DRIVING CONDITIONS. I AM A RETIRED AIRLINE PILOT WITH 20-20 VISION. THE CITY I LIVE IN DOES NOT HAVE SIDEWALKS AND I HAVE HAD SEVERAL CLOSE CALLS WITH STREET WALKERS THAT CAN BE EASILY SEEN BY OTHER MAKES AND MODELS. NHTSA RATES THE 2015 CADILLAC ATS WORST HEADLIGHTS ON MID-SIZE CARS. AS A CADILLAC OWNER SINCE 1977, I HAVE BEEN A SATISFIED CUSTOMER UNTIL THIS ATS. WHEN I BOUGHT THE ATS, I ASSUMED IT HAD GOOD STEERING, BRAKES, TIRES, WINDSHIELD WIPERS, AND HEADLIGHTS. I HAVE CONTACTED CADILLAC CUSTOMER SERVICE SEVERAL TIMES IN THE LAST 12 MONTHS BUT HAVE RECEIVED ONLY ACKNOWLEDGEMENT OF MY COMPLAINT. THIS CADILLAC ATS IS A DANGER TO DRIVE AT NIGHT BECAUSE OF INADEQUATE AND POORLY DESIGNED HEADLIGHTS. CADILLAC SHOULD REPLACE THESE UNSAFE HEADLIGHTS IMMEDIATELY. THANK YOU. *TR
Source: NHTSA WEB SITE -
2010 CADILLAC ESCALADE ESV- LAS CRUCES, NM
TAKATA RECALL - HAS BEEN ISSUED SINCE MAY 27, 2016. I ALWAYS HAVE PASSENGERS IN MY CAR WHO MEAN A GREAT DEAL TO ME AND I AM VERY CONCERNED FOR THEIR SAFETY! I WANT MY AIRBAGS TO BE IN PERFECT WORKING ORDER AS SOON AS POSSIBLE! WE LIVE IN A VERY HOT REGION OF THE COUNTRY AND THIS PUTS US IN GREATER RISK OF HAVING A DEFECTIVE AIRBAG INFLATORS. THIS IS UNACCEPTABLE AND NEEDS TO BE REMEDIED IMMEDIATELY! I CURRENTLY HAVE WARNING LIGHTS LIT UP ON MY DASHBOARD WARNING ME OF ISSUES WITH MY AIRBAGS, THIS IS WHAT HAS PROMPTED ME TO LOOK INTO THE RECALL STATUS. *TR
Source: NHTSA WEB SITE -
2010 CADILLAC SRX- CYPRESS, TX
EXCESSIVE MOISTURE COLLECTS IN THE FRONT HEADLIGHT ASSEMBLIES AND CAUSES BULBS TO SHORT OUT AND NEED TO BE REPLACED.
Source: NHTSA WEB SITE -
2011 CADILLAC SRX- GARY, IN
MY SRX HAS WHINING NOISE IN THE FRONT DRIVERS SIDE FRONT WHEEL WHEN DRIVING. *TR
Source: NHTSA WEB SITE -
2015 CADILLAC CTS- PLYMOUTH MEETING, PA
THE VEHICLE ACCELERATED ON ITS OWN WHEN IT WAS IN PARK, WITH THE EMERGENCY BRAKE ENGAGED, AND THE ENGINE WAS TURNED OFF. HOME SECURITY CAMERA CAPTURED THE ENTIRE INCIDENT ON FILM. WOULD BE HAPPY TO PROVIDE THE NHTSA WITH THE FOOTAGE.
Source: NHTSA WEB SITE