CADILLAC Complaints

LOW BEAM HEADLAMPS ARE DISFUNCTIONAL. THEY ARE SO DIM, YOU CANNOT DRIVE THE VEHICLE AT NIGHT WITHOUT THE AIDE OF THE HIGH BEAM HEADLAMPS.

STABILITRAK WARNING COMES ON AND STAYS ON. WHILE ON AND MAKING A SHARP TURN FEELS LIKE THE TIRES ARE TRYING TO GRIP THE ROAD LIKE THERE'S NO TRACTION. THIS HAPPENS ON SUNNY DAYS WITH NO PRECIPITATION. ALSO CAN NOT PICK UP SPEED. THE STABILITRAK WARNINGS BEEN ON NOW FOR 2 WEEKS SINCE THE LAST TIME IT RAINED. I FIND I'M BURNING GAS QUICKER SINCE IT'S ON. ALSO SOMETIMES MY TRANSMISSION WON'T SHIFT INTO 2ND GEAR. IT HAPPENS MAINLY WHEN SLOWING DOWN AND GOES BACK DOWN TO 1ST GEAR BUT WHEN I ACCELERATE IT WON'T SHIFT BACK UP. IT ALSO DROPS BACK INTO FIRST WHILE DRIVING AT A STEADY SPEED-NOT SLOWING DOWN. I HAVE TO PULL OVER AND PUT IN PARK THEN PUT BACK IN DRIVE IN ORDER FOR IT TO SHIFT GEARS. IT'S SCARY WHEN THIS HAPPENS ON THE HIGHWAY BECAUSE I HAVE TO GET TO THE SHOULDER BECAUSE THE RPM'S SHOOT WAY UP AND I DON'T WANT TO DAMAGE THE ENGINE BUT I DON'T WANT TO CAUSE AN ACCIDENT EITHER. I'VE SEEN RECALLS FOR THIS YEAR AND MODEL FOR THIS EXACT SAME ISSUE BUT MY VIN IS NOT ON THE RECALL LIST. I THINK THIS IS HIGHLY UNFAIR. THESE ISSUES HAVE BEEN GOING ON SINCE I BOUGHT THIS VEHICLE IN JANUARY 2016. *TR

ON SEVERAL OCCASIONS, THE HATCHBACK LIFTGATE OPENED BY ITSELF. THEN IT WOULD NOT OPEN AT ALL WHICH DOESN'T ALLOW ANY ACCESS TO THE REAR CARGO AREA WHERE FLAT TIRE REPAIR GEAR IS LOCATED. I THEN DETERMINED THAT THE EXPENSIVE ELECTRICAL LIFTGATE MECHANISM BECAME SUBMERGED IN WATER FROM SUNROOF DRAIN TUBES THAT FAIL TO DRAIN RAIN TO THE GROUND. A FURTHER LOOK REVEALED THAT THE FRONT SEAT AND REAR SEAT FLOOR MATS WERE SATURATED WHERE ELECTRICAL CABLES ARE ROUTED. CAN YOU PROVIDE ME WITH A COPY OF NHTSA REFERENCE # 10078604 OR TSB REFERENCE # PIC-5260-A OR ANY OTHER INFORMATION WHY GENERAL MOTORS HASN'T RECALLED CADILLACS WITH THIS UNSAFE CONDITION.

THE CAR IS UNDER FULL FACTORY WARRANTY. IT HAS BEEN TO THE CADILLAC DEALER 6 TIMES FOR THE SAME ISSUE. THE CADILLAC ATS HAS ADAPTIVE FORWARD LIGHTING AND THE HEADLIGHTS RANDOMLY WILL NOT PROPERLY ALIGN WHICH CAUSES POOR VISIBILITY, OFTEN AT HIGHWAY SPEEDS. THE MISALIGNMENT DOES NOT ALWAYS OCCUR DURING FIRST START UP, AND CAN OCCUR DURING HIGHWAY TRAVEL. THE HEADLIGHT FAILURES CONSIST OF EITHER HEADLIGHT POINTING UP AND SOMETIMES BOTH HEADLIGHTS POINT UPWARD SO MUCH THAT THE HIGHWAY IS DIFFICULT TO SEE. I HAVE BEEN FORCED TO PULL TO THE SIDE OF THE ROADWAY AND SHUT THE CAR DOWN, OPEN THE DOOR AND THEN RESTART THE VEHICLE. I HAVE ALSO ENCOUNTERED BOTH HEADLIGHTS POINTING DOWNWARD, CAUSING VERY POOR HIGHWAY VISIBILITY. THE ADAPTIVE FORWARD LIGHTING SYSTEM HAS FAILED ON MANY CADILLAC VEHICLES AS A SEARCH ON ANY CADILLAC FORUM WILL ATTEST. THE DEALERSHIP HAS REFLASHED THE HEADLIGHT CONTROLLER, REPLACED THE HEADLIGHT CONTROLLER AND REPLACED ONE HEADLIGHT. THESE ACTIONS AND REPAIR ORDERS PROVE THAT THE DEALERSHIP HAS VERIFIED THE ISSUES WITH THE HEADLIGHT SYSTEM, BUT THE ADAPTIVE FORWARD HEADLIGHT SYSTEM HAS CONTINUED TO FAIL. THE VEHICLE HAS BEEN DELIVERED TO THE CADILLAC DEALERSHIP 6 TIMES FOR THE SAME ISSUE. I HAVE DOCUMENTED MOST OF THE HEADLIGHT SYSTEM FAILURES, WHEN POSSIBLE AND SAFE TO DO SO, WITH PICTURES AND VIDEOS. THAT INFORMATION HAS BEEN OFFERED TO THE DEALERSHIP, HOWEVER THEY WILL NOT ACCEPT THE DATED PICTURES OR VIDEOS AS PROOF OF AN ISSUE. THOUGH THE VEHICLE MAY SIT AT THE DEALERSHIP FOR UP TO 5 DAYS, IF THEY CANNOT DUPLICATE THE ISSUE (DURING DAYLIGHT ?), THE RESULT IS NO ACTION TAKEN TO CORRECT THE HEADLIGHT ISSUE. MISALIGNMENT OF THE VEHICLES HEADLIGHTS SHOULD BE CONSIDERED A SAFETY RELATED FAILURE.

I BOUGHT THE SRX USED IN SEPTEMBER AND SINCE THEN I HAVE HAD ONE ISSUE AFTER ANOTHER. IF I ACCELERATE TOO QUICKLY MY TRANSMISSION, (I THINK), HAS A VERY LOUD RATCHETING/POPPING SOUND. MY SERVICE SUSPENSION SYSTEM ERROR MSG COMES ON EVERY TIME I START MY VEHICLE. I HAVE READ THAT THIS COULD BE RELATED TO THE AIR COMPRESSOR NOT WORKING OR FAULTY SENSORS. MY SERVICE STABILITY SYSTEM ERROR MSG ALSO COMES ON EVERY TIME I START MY VEHICLE. THIS SEEMS TO CAUSE THE TRACTION CONTROL FEATURE TO MESS UP, WHICH THEN ON OCCASION WHEN I PRESS MY BRAKES, EVEN SLIGHTLY, MY BRAKES LOCK UP AND I SKID FOR JUST A SECOND. MY POWER STEERING FLUID SEEMS TO CONTINUALLY LEAK OR THE PUMP IS BAD. I HAVE REFILLED MY RESOVOIR MANY TIMES AND I CONSTANTLY HAVE A VERY LOUD "WHINING" SOUND. MY POWER STEERING SYSTEM ALSO SEEMS TO GO OUT OCCASIONALLY AND MY VEHICLE IS VERY DIFFICULT TO TURN.

TL* THE CONTACT OWNS A 2015 CADILLAC XTS. AFTER THE VEHICLE WAS PURCHASED, THE AIR BAG INDICATOR ILLUMINATED. THE CONTACT RETURNED THE VEHICLE TO THE DEALER ON THREE SEPARATE OCCASIONS; HOWEVER, THE AIR BAG INDICATOR CONTINUED TO ILLUMINATE. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 7,393.

TL* THE CONTACT OWNS A 2005 CADILLAC CTS. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE AIR BAG SENSOR MAT WAS DEFECTIVE AND NEEDED TO BE REPLACED THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 10V644000 (AIR BAGS), BUT THE VIN WAS NOT INCLUDED. THE FAILURE MILEAGE WAS APPROXIMATELY 80,000. UPDATED 02/21/17*LJ *CN

I HAVE A DAMAGED RIGHT DAYTIME RUN LIGHT ON MY 2014 CADILLAC CTS. I HAVE NOT BEEN ABLE TO GET THE REPLACEMENT PART (PART# 20896556). GM NOW SAYS THERE ARE NON AVAILABLE IN THE SYSTEM AND HAVE PROVIDED NO HELP TO SECURE ONE. THIS PART FITS 2014 THRU 2016 CTS'S. THE VEHICLE IS NOT SAFE TO DRIVE AND CADILLAC DOESN'T SEEM TO THANK IT IS THEIR RESPONSIBILITY OR CARE THAT THEY HAVE CREATED THIS SAFETY HAZARD. MY GM COMPLAINT NUMBER IS 8-2572310479. I WOULD THINK THAT THE NTSB SHOULD BE CONCERNED THAT GM IS DOING NOTHING ABOUT THIS SAFETY ISSUE.

VEHICLE ENTERS A MODE AT RANDOM THAT ABRUPTLY REDUCES AND INHIBITS OR STOPS THE ABILITY TO ACCELERATE. IN CERTAIN SITUATIONS THIS CAN CAUSE DANGEROUS CONDITIONS THAT CAN LEAD TO ACCIDENTS. AS IN MY CASE, I WAS INMOST STRUCK BY SEVERAL VEHICLES BECAUSE OF THE LOSS OF ACCELERATION AND FORWARD MOMENTUM AS I INITIATED A TURN AT AN INTERSECTION FROM ONE MAJOR ARTERY ONTO ANOTHER DURING RUSH HOUR TRAFFIC DRIVING CONDITIONS. THIS HAZARDOUS AND DANGEROUS SITUATION WOULD NOT HAVE EXISTED OF NOT FOR THE SUDDEN LOSS OF POWER AND ACCELERATION BY THE VEHICLE ENTERING THIS MODE. ON ANOTHER INSTANCE AT HIGHWAY SPEED WHILE ATTEMPTING TO CHANGE LANES TO OVERTAKE A VEHICLE, THE CAR ENTERED THIS SAME MODE, AND WAS ALSO ALMOST STRUCK BECAUSE OF THE SUDDEN DECELERATION AND LOSS OF POWER. THIS ALSO OCCURRED ON A MAIN ARTERY IN RUSH HOUR TRAFFIC AS WELL, AN ACCIDENT WAS AVOIDED IN THIS INSTANCE AS WELL DUE TO THE OTHER VEHICLES ABILITY TO BRAKE AND VEER AWAY. *TR

TL* THE CONTACT OWNS A 2010 CADILLAC CTS. THE CONTACT STATED THAT THERE WAS A GAP BETWEEN THE TOP OF THE TAILGATE AND THE BODY OF THE VEHICLE. OVER TIME, THE GAP COLLECTED WATER AND CAUSED THE VEHICLE TO RUST AND ALSO DAMAGED THE ELECTRICAL PARTS. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE GAP WAS A MAJOR MANUFACTURER DEFECT THAT NEEDED TO BE REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE PART FOR THE REPAIR WAS UNAVAILABLE. THE FAILURE MILEAGE WAS APPROXIMATELY 55,000.