CADILLAC Complaints

For no apparent reason my vehicle is shifting itself into Neutral while driving. The car will suddenly completely slow down to a stop and in order to restart the car, I have to put it in park. It doesn't matter what speed or the road condition, it simply comes to a slow stop because it is no longer in driving mode, it has shifted itself into Neutral. The recall has been serviced and after more than 10 days of being in 2 different Cadillac service centers, I am advised they are unable to simulate the issue, thus the issue is not resolved. It is most definitely a safety issue because the vehicle will just stop moving with the flow of traffic. My concern is being rear-ended or having any type of accident since the car abruptly stops without warning.

After waiting months to get my vehicle checked for recall N252494000 NHTSA 25V274 I was told my vehicle passed inspection. When I asked to see the detailed results of the pico test I was told there are no detailed results and I was not shown anything proving my vehicle was tested and whether it passed or failed. My invoice states "Performed pico test test took multiple tries to complete having to unhook and reinstall pico to complete" which does not make me confident in the result. While talking to the service manager, he mentioned their original pico equipment was replaced by GMC after approximately 5 vehicles failed inspection. Since GMC sent the new equipment there have been no failed inspections. I can't find a way to express my concern to GMC or Cadillac online, that is what brought me here. This recall includes a safety risk serious enough to replace the vehicles engine, I want reassurance that the test was performed properly and my vehicle did not fail.

The passenger side DRL/turn signal is dim causing the vehicle visability to be reduced and other drivers unable to see turn indications, increasing the risk of crash. The design of the unit places undue heat near the circuit board causing the unit to fail. The driver's side does not have this issue. This is a known issue with many post on forums on it.

The engine started making a tapping noise on the right side. Then the tapping noise got louder and then stopped but the engine light came on and the engine started running very rough. By the noise was described to the shop and they said it is bad lifters and camshafts and this is very common for the GM 6.2L engine. The vehicle has 117,000 miles on it.

Clicking that the dealer stated was normal. It was not loud knocking saying that is how the high flow fuel pump worked. Safety braking did not work at all. And there was a water intrusion in the trunk.

While driving approximately 15 MPH I noticed a scraping sound and shimmy in the back. I took the car to Capital Cadillac for diagnostic. They found that the tires were separated. I bought the car brand new in 2020 and it has about 21k miles on it. 265/45 R 21 104 V

Light colored grill on dash behind the display reflects sunlight badly onto the windshield and impairs driving vision. Should be a mat-black color. Problem is present on all 2026 Vistiq cars.

Left front headlight is so dim I cannot drive my car in the dark. I have spent money replacing the bulbs, cleaning the lenses through professional shop(s) and still goes dim and unsafe. After researching this I see this is a ongoing problem with this vehicle. I am now having to spend over $1,000 to replace the entire headlight assembly and I don't even know how long that will last. From research from another person it looks like the assembly where the light get hot is chrome sprayed plastic. Cheap parts causing me so much money that should be reliable in my vehicle. I see GM reimbursement owners in Fl and CA for this issue for a few years. this is terrible as I am a working adult required to commute in the dark. Iw ant to be reimbursed for this unsafe headlight assembly and know the other is failing too.

On September 9, 2025, while slowly turning into a parking space at approximately 7 mph, the vehicle suddenly experienced unintended acceleration. There were no warnings, alerts, or Safety Alert Seat vibrations prior to the surge. The vehicle rapidly accelerated forward, struck a parked car, went over a curb, hit a tree, and finally came to rest after colliding with the side of a building. GM has since taken possession of the vehicle for forensic analysis.

The contact owns a 2021 Cadillac Escalade ESV. The contact stated that while driving at various speeds, there was an abnormal ticking sound coming from the vehicle. There was no warning light illuminated. The contact stated that while driving at 25 MPH, the vehicle started to lose power with several unknown warning lights on the instrument panel. Despite the failure, the contact was able to coast the vehicle to an independent mechanic with heavy white smoke coming from the vehicle. The mechanic inspected the vehicle and diagnosed the vehicle with engine failure. The vehicle was towed to a dealer who confirmed the engine failure. The contact was notified of NHTSA Campaign Number: 25V274000 (Engine and Engine Cooling); however, the VIN was not included in the recall. The manufacturer was notified of the failure and was given the same information as the dealer. The contact was then referred to the NHTSA Hotline to report the failure. The vehicle was not repaired. The failure mileage was 35,000.