CADILLAC Complaints

Cadillac XT5 had a “steering assist is reduced” message on the driver information center. P0128 Code

The contact owns a 2019 Cadillac CT6. The contact stated that while driving approximately 75 MPH, the wheels locked up and the vehicle started swaying from side to side, and the vehicle decelerated. The contact was able to coast to the side of the road and had the vehicle towed to an independent mechanic. The vehicle was diagnosed with rear differential failure, and DTC: P0747 (Transmission Solenoid Stuck Open); was retrieved. The differential was replaced. The contact then received notification of NHTSA Campaign Number: 25V148000 (Power Train); and the vehicle was taken to the dealer and repaired under the recall. The contact stated that after the recall repair, the transmission experienced hard shifting, with the check engine warning light illuminated. The contact stated that the check engine warning light was illuminated before the recall was issued. The vehicle was returned to the dealer, but was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 77,000. The VIN was not available.

I have been waiting for GM to send authorization for the dealer to inspect and remedy the engine, as per the open recall, but have heard nothing since May 2025, when GM stated parts were not available.

The 2 silver speaker covers (located on each corner) and griddle panel (located behind the steering wheel) on the dashboard. When driving against the sun, The reflections of the covers and panel glare against the windshield and causing the visibilty of driving. Everything should be a clear view on the windshield when driving. Please see phots on the glares on the windshield.

Horrible glare from the dashboard on the windshield. Makes it difficult to see when driving during the day.

The contact owns a 2002 Cadillac Escalade. The contact stated that while driving at various speeds, the vehicle was consuming an excessive amount of fuel. There was no warning light illuminated. The vehicle was taken to an independent mechanic, where the contact was informed that the fuel pump needed to be replaced. In addition, the contact stated that there was an abnormal scraping sound coming from the front wheel hubs on the driver’s and passenger’s side wheels. There was no warning light illuminated. Additionally, there was brake fluid leaking from the brake lines, causing the braking distance to be extended. The contact was provided with an estimate for the repair. The vehicle was not yet repaired. Neither the dealer nor the manufacturer was notified of the failure. The failure mileage was approximately 200,000.

When braking — both at low speeds and when slowing from highway speeds (40+ mph) — vehicle feels like engine revs and is still pushing against the brakes. Requires very firm pedal pressure to hold car in place; if brake pressure is eased, vehicle surges forward until it finally settles after several seconds. Concern is intermittent but repeatable. I had a near collision on 10/3/2025 due to this issue. I have been in constant contact with the dealership on this, including the service manager, as well as Cadillac Care. The dealership has test driven the vehicle several times and has been unable to replicate the problem. However, I do have an audio recording of the engine’s idle speed at various points during one incident.

Transmission suddered. Took to the dealer and they said that there are parts in the transmission that need to be replaced. They recommended not driving the vehicle because there could be complete faliure of the transmission causing the car not to move. They said that parts are on backorder and did not give a timeline of when the parts would be available. They said they did not have a vehicle to drive while we wait.

* Component systems ABS, braking, steering, loud noises in rear wheels, grinding, are all malfunctioning. The left rear tire was tited while driving, I was told it was unsafe to drive. It's currently at the dealership. * Safety concerns are in the documentation. There are others in Add. Encl. VI - X. Due to the download restrictions, I was unable to submit. * The problems were also noticed by another service center wile putting tires on. * Warning Lights are consistently on: ABS, Engine, Stabilitrac. I can't remember the exact initial date, I know it's been years. I have called this to the attention to the service manager every time the car has been repaired. I have always taken it to the same Cadillac dealership and it's been the same service manager. I am sure, through all of the service records, the initial date can be found. It's been always overlooked. I paid cash for it at another non-Cadillac dealership in 12/2017. I am tired of being taken advantage of. Please help? Your immediate attention will be kindly appreciated. Thank you!

The contact owns a 2023 Cadillac Escalade. The contact stated that while driving at an undisclosed speed, there was an abnormal clicking sound coming from the engine compartment. No warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the crankshaft, resulting in damage to the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 25V274000 (Engine and Engine Cooling); the VIN was included but the vehicle had not been repaired. The manufacturer was notified of the failure but provided no assistance. The failure mileage was 36,000.