CADILLAC Complaints

The contact owns a 2012 Cadillac SRX. The contact stated that while driving at night, the contact became aware that the low-beam headlights had moisture inside the headlight housings. No warning light was illuminated. The vehicle was taken to a local dealer where the vehicle was repaired under an unknown recall; however, the failure progressed. The manufacturer was made aware of the failure. The failure mileage was approximately 80,000.

Sudden Acceleration. -I was driving on a highway. I accelerated to pass a truck and when I took my foot off the accelerator the car continued to gain acceleration. The gas pedal had returned to a normal position but the car was still accelerating. I had to put full force on the brakes to get the car to stop. One of my passengers noted that there were flames around one of the brakes. I turned the car off and we waited approximately 45 minutes for the brakes to cool enough to proceed without further incident.

I had purchased the car [XXX] from dealer "Kars R Us" in Dearborn Heights, Mi. On [XXX], I was driving on a highway at 70 mph with my family when I lost control of gas pedal. There was No warning of any kind! I was in the middle lane at the time and noticed the speedometer was decreasing and gas pedal was not working. For the safety of my family, I had to act fast however panicked. I was able to pull myself over to the far lane off the shoulder and within seconds, the car abruptly shut down, entirely. We barely made it to safety! My family was stranded on the highway, unsafe conditions for approx 3 hrs waiting for a tow truck. I had the car towed to the dealership's mechanic shop, with my family riding alongside. The following day I briefed the dealer about the incident and he recommended that I contact my auto insurance and make a claim. His mechanic diagnosed it as an "engine lock", something triggered it to shut down completely to prevent any more damage is what I was told. The engine would need to be replaced as well. I have since made a claim however, 2 months later and 2 appraisals since, claim was declined. The insurance company claimed that there was "internal damage" to the engine and that was not covered under the policy. I'm not sure what to do, obviously I don't have the $$ for a new engine and the dealership has not made any other recommendations since it was sold "As Is". Please advise!! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

When backing out of garage, but still in the garage, the rear- view camera shows a clear image. When the car backs into the sunlight from the garage the screen goes white for 10 seconds before the image reappears. The dealership Maintenance Department said that is normal! If I step on the brake while the image is white, the picture immediately comes back. If I place the transmission in park, it immediately comes back. When I drive the car at night, the rear-view mirror looks like I am looking through dense fog. The dealership Maintenance Department said that was normal because it is an infra red system and when LED headlights shine into it it causes this reaction! This car is still under manufacture warranty. I have owned two other identical XT6 Cadillacs and they did not do this. I have the 4/29/2025 Service Report of the dealership that reported the rear vision camera and back-up camera very foggy at night, but fine during day.

During a cross- country trip, we had driven more than 300 miles, but the fuel gage indicated full, the Fuel Range Indicator showed a 688-mile range available in the tank which is much more than a 2025 Cadillac XT6 should indicate. The fuel gage indicated full even though it was not. I pulled the car over, shut it off and restarted, but it still erroneously indicated full. The indication remained that way for approximately 1400 miles. During the trip, while the gage still indicated full even though it was not, the tank was hard to fill. The gas station pump would automatically click off as if the tank was full, but it was not. I could only fill the tank by continuously over-riding the automatic shut off. This problem could not be duplicated by the dealership maintenance department on 4/29/2025. I picked the car up on 5/10/2025. I have a copy of the 4/29/2025 Service Report of the dealership.

Cracking on the white walls & splitting on the gold line wall I purchased the tires new (thinking) they was new with a warranty from discount tire witch they were new not used but already two years old & when I took them back to discount tire they said they was discontinued and they had took just a deduction off the tires with a warranty and it was just like buying some new ones I ask the salesman what's the point of the warranty he don't know or help I couldn't afford to pay for some new ones & I have to make it to work and than the other one did the same I reached out to the manufacturer and send him pictures and the receipt just a run around I had just replaced them again & the date is from 2022 it's 2025 please hold them accountable thanks in advance contact me @ [XXX] please INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Dear NHTSA, My name is [XXX] , and I am the owner of a 2024 Cadillac Escalade ESV, VIN [XXX] . I am submitting this complaint because Cadillac and their dealership have failed to address serious safety recalls on my vehicle, despite repeated attempts on my part to get them resolved. ? ?? Recalls Involved: 1.NHTSA Recall 25V274000 / GM N252494000 – Engine defect that may cause engine failure or power loss, leading to potential crashes. 2.NHTSA Recall 24V674000 / GM N242447990 – Brake fluid warning light software may fail, increasing the risk of brake issues. ? ? Why This Is Critical: I operate a professional black car service, transporting VIP clients and executives. These unresolved safety recalls put my customers, myself, and others at risk. Despite contacting the Cadillac dealership multiple times, they have refused to take action or provide a timeline for the necessary repairs. I believe this is a serious failure in protecting driver and passenger safety. ? ?? Vehicle & Contact Information: •Year/Model: 2024 Cadillac Escalade ESV •VIN [XXX] 6 •Mileage: [Insert current mileage here] •Name [XXX] •Location: [City, State] •Email [XXX] •Phone: [Insert phone number] •Profession: VIP Driver – Black Car Service ? ?? Requested Action: I respectfully request that NHTSA take steps to ensure GM and their dealership fulfill their recall obligations for my vehicle in a timely and safe manner. Thank you for your time and help with this urgent matter. Sincerel [XXX] [XXX] om INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Unknown I have been driving my car for 2 years now. For about the last year the steering in has been handling horrible and I have checked all parts every think is in good condition. I have read online it's a common problem and I see it as a safety concern especially since it's recalled on the same vehicle different vin. So when driving down the highway it's hard to stay centered and the car pulls different directions and the steering gets stiff to where it feels locked up. It is electrical power steering and I have experience from a prior experience with a 2009 pontiac g6. All these parts should of been recalled and not just a handful.

I began hearing a “hum” when driving my vehicle and dismissed it thinking it was the type of low profile, no flat tires. After a getting new tires, brakes, brake pads, and control arms, we still heard the “hum” and it continued to get louder. We took the car to 4 different places where they all stated the rear differential is the problem. I never had a service engine light come on. We found out that there was a recall on this part for other Cadillac CTS vehicles but my VIN did not come up as one that has a recall. I have had my rear differential fluid serviced and changed right before 30K miles. I now have a little over 95K miles and am told there is a back order for this part due to how many other Cadillac CTS vehicles are having the same issue. This could make car lock up at any time while driving. I transport my grandchildren and elderly Mother in this vehicle regularly. We have been told that it will take over $6K to fix and since the part is on back order, it will be several months before it can be fixed. This is not only a dangerous and possibly deadly circumstance, but extremely inconvenient and expensive. This part needs to be recalled for all Cadillac CTS vehicles and the parts need to be available as soon as possible.

I was driving on the expressway going 75mph in the middle lane when the vehicle said “press start button” and lost all propulsion. I started slowing down rapidly and was unable to get to the right lane as there were vehicles so I merged to the left lane and came to a stop narrowly missed by a speeding driver. The vehicle would not turn back on. I was in the left lane around 2:30pm with rush hour beginning. I did not feel safe waiting for a tow truck so was picked up by a coworker.