CADILLAC Complaints

During a cross- country trip, we had driven more than 300 miles, but the fuel gage indicated full, the Fuel Range Indicator showed a 688-mile range available in the tank which is much more than a 2025 Cadillac XT6 should indicate. The fuel gage indicated full even though it was not. I pulled the car over, shut it off and restarted, but it still erroneously indicated full. The indication remained that way for approximately 1400 miles. During the trip, while the gage still indicated full even though it was not, the tank was hard to fill. The gas station pump would automatically click off as if the tank was full, but it was not. I could only fill the tank by continuously over-riding the automatic shut off. This problem could not be duplicated by the dealership maintenance department on 4/29/2025. I picked the car up on 5/10/2025. I have a copy of the 4/29/2025 Service Report of the dealership.

Cracking on the white walls & splitting on the gold line wall I purchased the tires new (thinking) they was new with a warranty from discount tire witch they were new not used but already two years old & when I took them back to discount tire they said they was discontinued and they had took just a deduction off the tires with a warranty and it was just like buying some new ones I ask the salesman what's the point of the warranty he don't know or help I couldn't afford to pay for some new ones & I have to make it to work and than the other one did the same I reached out to the manufacturer and send him pictures and the receipt just a run around I had just replaced them again & the date is from 2022 it's 2025 please hold them accountable thanks in advance contact me @ [XXX] please INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Dear NHTSA, My name is [XXX] , and I am the owner of a 2024 Cadillac Escalade ESV, VIN [XXX] . I am submitting this complaint because Cadillac and their dealership have failed to address serious safety recalls on my vehicle, despite repeated attempts on my part to get them resolved. ? ?? Recalls Involved: 1.NHTSA Recall 25V274000 / GM N252494000 – Engine defect that may cause engine failure or power loss, leading to potential crashes. 2.NHTSA Recall 24V674000 / GM N242447990 – Brake fluid warning light software may fail, increasing the risk of brake issues. ? ? Why This Is Critical: I operate a professional black car service, transporting VIP clients and executives. These unresolved safety recalls put my customers, myself, and others at risk. Despite contacting the Cadillac dealership multiple times, they have refused to take action or provide a timeline for the necessary repairs. I believe this is a serious failure in protecting driver and passenger safety. ? ?? Vehicle & Contact Information: •Year/Model: 2024 Cadillac Escalade ESV •VIN [XXX] 6 •Mileage: [Insert current mileage here] •Name [XXX] •Location: [City, State] •Email [XXX] •Phone: [Insert phone number] •Profession: VIP Driver – Black Car Service ? ?? Requested Action: I respectfully request that NHTSA take steps to ensure GM and their dealership fulfill their recall obligations for my vehicle in a timely and safe manner. Thank you for your time and help with this urgent matter. Sincerel [XXX] [XXX] om INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Unknown I have been driving my car for 2 years now. For about the last year the steering in has been handling horrible and I have checked all parts every think is in good condition. I have read online it's a common problem and I see it as a safety concern especially since it's recalled on the same vehicle different vin. So when driving down the highway it's hard to stay centered and the car pulls different directions and the steering gets stiff to where it feels locked up. It is electrical power steering and I have experience from a prior experience with a 2009 pontiac g6. All these parts should of been recalled and not just a handful.

I began hearing a “hum” when driving my vehicle and dismissed it thinking it was the type of low profile, no flat tires. After a getting new tires, brakes, brake pads, and control arms, we still heard the “hum” and it continued to get louder. We took the car to 4 different places where they all stated the rear differential is the problem. I never had a service engine light come on. We found out that there was a recall on this part for other Cadillac CTS vehicles but my VIN did not come up as one that has a recall. I have had my rear differential fluid serviced and changed right before 30K miles. I now have a little over 95K miles and am told there is a back order for this part due to how many other Cadillac CTS vehicles are having the same issue. This could make car lock up at any time while driving. I transport my grandchildren and elderly Mother in this vehicle regularly. We have been told that it will take over $6K to fix and since the part is on back order, it will be several months before it can be fixed. This is not only a dangerous and possibly deadly circumstance, but extremely inconvenient and expensive. This part needs to be recalled for all Cadillac CTS vehicles and the parts need to be available as soon as possible.

I was driving on the expressway going 75mph in the middle lane when the vehicle said “press start button” and lost all propulsion. I started slowing down rapidly and was unable to get to the right lane as there were vehicles so I merged to the left lane and came to a stop narrowly missed by a speeding driver. The vehicle would not turn back on. I was in the left lane around 2:30pm with rush hour beginning. I did not feel safe waiting for a tow truck so was picked up by a coworker.

My 2018 Cadillac XT5 has a serious water intrusion issue—water is leaking into the interior cabin through the sunroof or roof seams. This appears to be the result of a known manufacturer defect covered in GM’s Technical Service Bulletin TSB 19-NA-167. The leak has caused significant water accumulation on the floor, raising concerns about mold, electrical failure, and corrosion. I brought the vehicle to a Cadillac dealership, and they confirmed the issue. The total repair estimate is around $7,900. Cadillac offered partial goodwill coverage, but I am still being required to pay $3,400 plus tax out of pocket. I have authorized the repairs but am seeking reimbursement for the portion Cadillac is not covering, as this is not normal wear and tear—it is a clear defect in manufacturing that poses safety and health risks. GM should be fully covering this issue for affected vehicles.

Rear differential. This part will be available after removal. This put me at risk of potentially locking up while driving. According to the dealership, Faulkner Cadillac, "found rear differential bearings damaged, causing noise in the rear end. The Rear Differential will need replaced." There were no warning lights, but there was noise - a new, not normal noise I noticed two weeks prior to the diagnostic procedure by the dealership service department. This is the second rear differential failure. The service writer said there was no sign of leakage.

I was traveling on the interstate with no problems, then my vehicle lost power and I smelled smoke. I pulled into a gas station to see what the problem was. It appeared the starter had went out. I got it towed to a mechanic shop and it was determined another engine is needed. There is a recall on these engines from the year 2021 thru 2024. This year needs to be included due to the same issues as the newer engines.

I was driving at a steady 65mph on a highway when the car suddenly surged and the message "1 pedal driving deactivated. Use brakes to stop." I stopped the car with the brakes and restarted it and reactivated 1 pedal driving. Note I was NOT using regenerative braking at the time. The car surged a few miles an hour, and in a heavy traffic scenario could have easily caused a crash.