CAN-AM Complaints

HIGH HEAT EFFECTING THE RIGHT FOOT AND CROTCH. THERE IS NOW A SLIGHT BUCKLE ON THE BOTTOM RIGHT SIDE OF THE COVER EMITTING ADDITIONAL HEAT AT HIGHWAY SPEEDS. *TR

THIS IS A CONSTANT ISSUE. SMELL OF RAW FUEL WHEN VEHICLE HOT. VERY NOTICABLE EVEN OUTDOORS. STOPPED WITH A GROUP OF FRIENDS RIDING (THE REST ON 2 WHEELED MOTORCYCLES), AND SOMEONE ASKED US TO CHECK OUR BIKES FOR FUEL LEAKS BECAUSE THEY SMELLED 'RAW GAS'. IT WAS MY SPYDER. DOES THIS ON ANY WARM DAY AFTER A LONGISH RUN (MY WORK COMMUTE IS 60 MILES EACH WAY, QUITE LONG ENOUGH TO TRIGGER THE SMELL).

REPORTED BY PHONE, CASE [XXX]. -WHEN TEMPERATURE UNDER THE PARKED VEHICLE REACHES A THRESHOLD , AND THE VEHICLE IS LATER DRIVEN OFF, THE DISPLAY SCREEN CHANGES TO ORANGE CHECK ENGINE. THIS DISTRACTS THE RIDER AND FORCES THE EYES OFF THE ROAD, A VERY DANGEROUS SITUATION. -BRP, THE MFG, KNOWS THIS DEFECT AND WILL NOY FIX IT. THE DEALER DID NOT DISCLOSE THIS DEFECT AND AFTER I REPORTED IT SAID IF AFFECTS ALL SPYDERS FOR AT LEAST THE LAST 2 YEARS. -THE OWNERS MANUAL ON PAGE 26, IT STATES "ENGINE MANAGEMENT COMPONENT MALFUNCTION-REMOVE AND REINSERT KEY." THIS "SOLUTION" OF REMOVING AND REINSERTING KEY IS IMPRACTICAL AND DOES NOT WORK UNTIL RIDER HAS DRIVEN SEVERAL (4-10) MILES. -THE DEALER STATES HE GETS SEVERAL CALLS EVERY WEEK BUT SAID BRP REFUSED TO FIX IT. HE SENT ME TO BRP DIRECTLY. THE AGENT TOOK DOWN THE INFORMATION (SHIRLEY), AGREED IT WAS A POTENTIALLY DANGEROUS SITUATION, CLAIM #[XXX]. -THE DEALER CALLED BRP, REFERENCED CLAIM NUMBER AND WAS TOLD THE VEHICLE WAS OPERATING AS DESIGNED. -I CALLED BRP AGAIN AND WAS TOLD THEY WOULD DO NOTHING. -I WOULD NOT HAVE BOUGHT THIS VEHICLE HAD THIS BEEN DISCLOSED BV THE DEALER. -ONE OF THE TARGET MARKETS FOR THIS VEHICLE ARE OLDER CITIZENS (I AM 66) THAT MAY NOT BE EXPERIENCED RIDERS. WHEN THIS HAPPENS TO THEM, THEY MIGHT PANIC, SETTING UP A CHAIN OF EVENTS LEADING TO SERIOUS INJURY OR DEATH. -FINALLY, WHEN THE VEHICLE HAS BEEN DRIVEN A FEW MILES THE DISPLAY CHANGES BACK TO NORMAL BUT NOW THERE IS A RECTANGLE AT THE BOTTOM OF THE DISPLAY THAT FLASHES CHECK ENGINE. WHEN THE BIKE COMES TO A STOP THE FLASHING STOPS AND THE ENTIRE SCREEN IS ONCE AGAIN TAKEN OVER BY THE ORANGE CHECK ENGINE LIGHT. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

TL* THE CONTACT OWNS A 2013 CAN-AM SPYDER ST MOTORCYCLE. THE CONTACT STATED THAT THE ADJUSTABLE WINDSHIELD DISTORTED HIS VISION. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER AND THE TECHNICIAN STATED THAT THE WINDSHIELD WAS PERFORMING AS DESIGNED. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 1,000.

AFTER RIDING VEHICLE & PARKING IT , I COULD SMELL STRONG FUEL FUMES FROM VEHICLE. I ALSO NOTICED THAT THE BODY PANELS BECOMES VERY HOT . I ALSO NOTICED THAT THE FUEL IN THE TANK HAS BUBBLES / BOILING. DURING ENGINE OPERATION; THE VEHICLE SENDS EXTREMELY HOT AIR OUT OF THE SPACE BETWEEN THE FORWARD EDGES OF THE SEAT AND UPPER AND SIDE BODY PANELS, THE UPPER SIDE PANELS ARE VERY HOT TO TOUCH, AND THE UNDERSEAT AREA ACCUMULATES AN EXCESSIVE AMOUNT OF HOT AIR ALLOWING THE FUEL CAP FOUND UNDER THE SEAT TO BECOME HOT TO THE TOUCH. I SEND PHOTOS OF MY BURNS TO BRP THEY SEND ME NEW PANELS BUT THE HEAT ISSUES HAVE NOT, I FEEL THE MOTORCYCLE IS UNSAFE AND MY WIFE ASK ME TOT TO RIDE WITH THE BOYS OR HER, I DO RIDE THE BIKE BUT ALWAYS AFRAID THAT IT COULD BLOW OR A FIRE CAN BREAK AT ANYTIME PLEASE HELP. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

WE PURCHASED A BRAND-NEW 2013 CAN-AM SPYDER RT FROM A DEALER. FROM THE DATE OF PURCHASE, THE VEHICLE HAS HAD HEAT ISSUES. MY WIFE RECEIVED MINOR BURNS TO HER LEG AS A RESULT OF THE HEAT EMITTING FROM THE PLASTIC SIDE PANELS. WE HAVE RETURNED IT TO THE DEALER AND THEY INSTALLED SOME ALUMINUM FOIL ON DOUBLE SIDED TAPE TO TRY TO CUT DOWN THE HEAT. THIS HAD LITTLE EFFECT. THE DEALER CONTACTED BRP AND WAS TOLD THAT THEY WERE AWARE OF THE PROBLEM AND WHAT OTHERS HAD DONE TO MITIGATE IT AT THEIR OWN EXPENSE. THE BIKE IS BACK IN THE SHOP AND I'VE EMAILED BRP CUSTOMER CARE TO SEE WHAT THEY INTEND TO DO ABOUT IT. *TR

MY ISSUE IS WITH 2013 CANAM SPYDER. AFTER ENGINE REACHES NORMAL OPERATING TEMPERATURE, THE AREA AROUND THE DRIVERS LEGS ARE EXPOSED TO 208 DEGREES F. THIS DATA WAS COLLECTED AT THE DEALERSHIP INJACKSONVILLE. THE CONTINUED EXPOSURE TO THIS DEFECT HAS CAUSED FIRST DEGREE BURNS ON MY WIFE'S LEGS. EVEN WHEN WARING THICK BLUE JEANS, EXTENDED RUN TIMES BURNT HER LEG TOO. THE COMPANY HAS APPARENTLY CORRECTED THIS ISSUE IN 2014. THEY HAVE RE ROUTED HOT AIR WITH DIFFERENT PANELS, REVERSING THE FAN AT SLOW SPEED AND STOP AND BETTER INSULATION. OBVIOUSLY, BRP KNOWS THERE IS A REAL PROBLEM. IT TOOK ME AND MY SERVICE TO BOTH FILE COMPLAINTS. HOWEVER, BRP AS OF TODAY WILL EXCHANGE OUT MY PANELS TO THE NEW REDESIGNED PANEL. A $600 PER SIDE MODIFICATION. ALSO, BE WARE, AFTER A LONG RUN ADDING GAS IS SCARY, IT'S A VERY HOT ENVIRONMENT AND THE DRIVER IS SPURTING GAS ON IT? *TR

TL* THE CONTACT OWNS A 2013 CAN-AM SPYDER MOTORCYCLE. WHILE RIDING THE MOTORCYCLE IN VERY HOT WEATHER CONDITIONS, THE CHECK ENGINE WARNING INDICATOR ILLUMINATED IN A BRIGHT ORANGE COLOR, WHICH DISTRACTED THE DRIVER. IN ORDER TO REMOVE THE DISPLAY FROM THE SCREEN, THE VEHICLE HAD TO BE TURNED OFF AND THE KEY HAD TO BE REMOVED AND REPLACED. THE CONTACT NOTIFIED THE MANUFACTURER OF THE DEFECT. THE FAILURE MILEAGE WAS 40.

PURCHASE THIS CAN AM SPIDER ON OR ABOUT JUNE 25 HAD IT FOR 5 DAYS THERE IS A OIL LEAK CARRIED IT BACK THEY WORKER ON IT FOR THREE WEEKS PICKED UP THE BIKE AND AFTER THE FIRST DAY THE OIL LEAK IS STILL THERE TOOK IT BACK AND THE OIL LEAK HAVE NOT BEEN FIXED AS OF YET. THIS IS A NEW BIKE 2014 AND SHOULD NOT HAVE THESE KIND OF PROBLEMS THERE IS A FIRE HAZARD , ALONE WITH DANGERS. I AM ASKING FOR HELP IN THIS MATTER IN A DEFECTED BIKE. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

WHEN PARKED AFTER USE GASOLINE FUMES ARE EMITTED STRONGLY. THE ODOR IS SUCH THAT I DO NOT PARK IT IN THE GARAGE UNTIL IT HAS STOOD OUTSIDE FOR 2 HOURS TO ALLOW THE ODOR TO DISSIPATE. I AM AFRAID OF IT CAUSING A FIRE AND THAT IT WOULD SPREAD TO THE HOUSE. THIS HAS BEEN AN ONGOING PROBLEM SINCE I PURCHASED THE MACHINE IN EARLY 2013. *TR