2020 CHEVROLET BOLT EV Complaints

TL* THE CONTACT OWNS A 2020 CHEVROLET BOLT EV. THE CONTACT WAS PULLING INTO A PARKING SPACE, SHE TOOK HER FOOT OFF THE ACCELERATOR PEDAL HOWEVER, THE VEHICLE INADVERTENTLY ACCELERATED FORWARD INTO THE RETAINING WALL. THE VEHICLE WAS TOWED TO CAPITAL CHEVROLET (9820 CAPITAL BLVD, WAKE FOREST, NC 27587) HOWEVER, THE CONTACT WAS UNAWARE OF THE FAILURE DIAGNOSIS, OR WHAT NEEDED TO BE REPAIRED. THE MANUFACTURER WAS INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 3,000. *DT

THE 2020 CHEVROLET BOLT EV PREMIER HAS EXCELLENT CRUISE CONTROL, HOLDING SPEED TO WITHIN 1 MPH OF SET SPEED THROUGH AUTOMATIC ACCELERATION GOING UPHILL AND AUTOMATIC REGENERATIVE BRAKING GOING DOWN HILL. THE CAR HAS COLLISION DETECTION AND CAN REPORT TIME TO IMPACT TO THE TENTH OF A SECOND. WHAT IT CAN'T DO IS APPLY REGENERATIVE BRAKING WHEN A DETECTED CRASH MAY BE IMMINENT. IT JUST FLASHES A WARNING LIGHT AND SOUNDS AN ALARM BEEP, BUT DOESN'T TRY TO PREVENT A CRASH, ALLOWING A DRIVER WITH SLOWED REFLEXES TO PLOW INTO THE VEHICLE AHEAD.

LANE KEEPING ASSIST (LKA) AND LANE DEPARTURE WARNING (LDW) ARE IMPORTANT SAFETY FEATURES, PARTICULARLY FOR OLDER DRIVERS. THESE FEATURES, TOUTED IN CHEVROLET'S ONLINE AND PRINT ADVERTISING, ARE POORLY, AND POTENTIALLY FATALLY, IMPLEMENTED IN THE 2020 CHEVROLET BOLT EV PREMIER. THE 2020 BOLT EV OWNER'S MANUAL DESCRIBES THESE FEATURES BEGINNING ON PAGE 213. WHEN TURNED ON, LKA IS UNDETECTABLE AND NO STEERING CORRECTION CAN BE FELT IN THE STEERING WHEEL. WHILE LDW MAY ILLUMINATE A SMALL AMBER WARNING SIGNAL ON THE GRAPHICALLY COMPLICATED DRIVER'S DISPLAY, THE MANUAL STATES, 'ADDITIONALLY, THERE MAY BE THREE BEEPS, OR THE DRIVER SEAT MAY PULSE THREE TIMES, ON THE RIGHT OR LEFT, DEPENDING ON THE LANE DEPARTURE DIRECTION.' ON PAGE 215. A SAFE DRIVER DOES NOT WATCH THE COMPLICATED DISPLAY TO DETECT A SMALL SYMBOL TURNING AMBER FROM GREEN. THE LACK OF AUDITORY OR VIBRATION WARNING RENDERED THIS SAFETY FEATURE USELESS. THESE CONDITIONS WERE OBSERVED IN CLEAR DAYLIGHT ON MULTI LANE HIGHWAYS AS WELL AS IN LESS HOSPITABLE CONDITIONS. AS IMPLEMENTED IN THE 2020 CHEVROLET BOLT EV PREMIER, LKA AND LDW DO NOT EXIST, THOUGH BEING USED AS A SELLING FEATURE.

ANDROID AUTO SKIP AND PAUSE ON STEERING WHEEL STOPPED WORKING UNLESS INFOTAINMENT RESET DAILY OR RE-ENTER CAR. WAS AN ABNORMAL TICKING NOISE COMING FROM THE VEHICLE. THE NOISE SOUNDED AS IF IT WERE COMING FROM THE AREA OF THE CONSOLE/ GEAR SHIFT

ACCELERATOR PEDAL GETS STUCK ON FLOOR MAT AND REQUIRES PULLING IT UP WITH YOUR TOES TO STOP ACCELERATION. I HAVE A 10 SECOND VIDEO I CAN SHARE DOCUMENTING THIS. I CONTACTED CHEVY CUSTOMER ASSISTANCE TODAY AND THEY SAID THEY WOULD REFER THE CASE[XXX] -- TO THE "APPROPRIATE DEPARTMENT". I AM WORRIED IT WILL BE LOST IN THE BUREAUCRACY, SO I AM CONTACTING YOU ALSO. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

"TTIRS DONT SELF SEAL" I IMMEDIATELY ADVISED THAT THIS WAS DUE TO A DEFECT IN WORKMANSHIP OF THE SELF SEAL TIRES. I QUOTED THE FOLLOWING PARAGRAPH ON SELF SEALING TIRES FROM THE MICHELIN OE WARRANTY MANUAL. MICHELIN TIRES WITH THE SELF-SEAL LOGO ARE COVERED UNDER THIS WARRANTY. THESE TIRES ARE DESIGNED TO SEAL IN THE EVENT OF A PUNCTURE, AND HAVE SPECIFIC INSTRUCTIONS FOR REPAIR BY TIRE PROFESSIONALS AT MICHELIN AUTHORIZED DEALERS. THERE ARE TWO AREAS WHERE WE HAVE A PROBLEM. 1) IF THE TIRE FAILS TO SEAL ITSELF THEN IT IS NOT OPERATING AS DESIGNED AND THEREFORE HAS A DEFECT IN WORKMANSHIP. 2) THE WARRANTY SPECIFICALLY SAYS THEY CAN BE "REPAIRED" BY A MICHELIN AUTHORIZED DEALER. I CONTACTED 3 MICHELIN DEALERS AND ALL OF THEM SAID THEY DO NOT REPAIR SELF SEAL TIRES. THE FOURTH MICHELIN DEALER WAS COSTCO AND THEY TOLD ME THEY COULD REPAIR IT IN ERROR. THEY HAD NEVER SEEN A SELF SEAL TIRE BEFORE, NEVER RECEIVED ANY TRAINING FROM MICHELIN ON THE REPAIR OF SAID TIRES, AND WHEN PRESENTED WITH THE PRODUCT BULLETIN ON HOW TO REPAIR THE TIRES STILL REFUSED TO REPAIR IT. AFTER A LOT OF HAGGLING I WAS ABLE TO GET MICHELIN TO AGREE TO PAY 50% . I AM STILL WAITING ON THE EXACT AMOUNT OF THE REIMBURSEMENT AND SO THIS HAS NOT BEEN COMPLETELY RESOLVED AS YET. MY TOTAL OUT OF POCKET FOR 4 NEW NON SELF SEAL TIRES IS $870.01. I COULD HAVE SAVED ABOUT $40 BY NOT GETTING THE LIFETIME ROTATION/BALANCE/FLAT REPAIR. HTTPS://WWW.CHEVYBOLT.ORG/THREADS/TIRE-PUNCTURE-BAD-LUCK.35976/PAGE-2#POST-554598 MULTIPLE COMPLAINTS OF SELF SEAL NOT WORKING DEALERS REFUSE TO FIX.

TL* THE CONTACT OWNS A 2020 CHEVROLET BOLT EV. THE CONTACT STATED THE VEHICLE WAS IN "L" MODE BEFORE THE VEHICLE LUNGED FORWARD INTO THE WALL. THE VEHICLE WAS TAKEN TO A DEALER (HERITAGE CHEVROLET OWING MILLS: 11234 REISTERSTOWN RD, OWINGS MILLS, MD 21117) BUT IT WAS UNKNOWN IF THE VEHICLE WAS DIAGNOSED OR REPAIRED. NO FURTHER INFORMATION WAS AVAILABLE. THE FAILURE MILEAGE WAS 500.