2010 CHEVROLET SILVERADO 1500 Complaints

THE DASHBOARD AROUND THE INSTRUMENT CLUSTER AS WELL AS THE PASSENGER SIDE AIRBAG HAS DEVELOPED LARGE CRACKS DUE TO POOR MADE PRODUCTS OR POOR MANUFACTURING PROCESSES. DUE TO THE EXPLOSIVE NATURE OF THE AIRBAGS AS WELL AS THE LOCATION OF THE CRACKS ON THE DASHBOARD, I FEAR THE AIRBAG WILL GO OFF IN A FRONT END COLLISION CAUSING SHARP PLASTIC PIECES FROM THE DASHBOARD TO UNNECESSARILY INJURE ME AND/ OR MY PASSENGERS.

DASH HAS CRACKED BY PASSENGER AIRBAG AND ABOVE THE INSTRUMENT PANEL. IF AIRBAGS DEPLOY IT COULD SEND CHARDS OF FRAGMENTED PLASTIC INTO THE CAB.

PLASTIC DASH HAS CRACKS AROUND AIRBAG AND ABOVE STEERING COLUMN. IF I WAS TO HAVE A ACCIDENT AND THE AIRBAG DEPLOYED THERE WOULD BE PLASTIC SHRAPNEL DEPLOYED THROUGHOUT THE VEHICLE.

THE DASH HAS A CRACK ON THE DRIVERS SIDE ABOVE CLUSTER AND PASSENGER SIDE AIR BAG TO THE BOTTOM OF THE WINDSHIELD.

CRACKS HAVE FORMED ALONG THE DASH BOARD ON BOTH THE DRIVER AND PASSENGER SIDE WITHOUT ANY SORT OF EVENT HAPPENING THAT WOULD LEAD THE CRACKS FORMING SUCH AS AN ACCIDENT, ETC. THE CRACKS ON THE PASSENGER SIDE ARE AROUND THE PASSENGER AIRBAG THAT SEEMS TO BE AN SAFETY ISSUES IF THE AIRBAG DEPLOYS. THE CRACKS LEAD TO SHARP EDGES THAT COULD EITHER BREAK OFF AND CAUSE SHARP PLASTIC PIECES TO FLY AT THE PASSENGER IN THE EVENT OF AIRBAG DEPLOYMENT OR THE SHARP EDGES MAY PUNCTURE THE AIRBAG CAUSING IT TO NOT PERFORM AS NEEDED TO PROTECT THE PASSENGER. AFTER TALKING TO THE CHEVROLET BODY SHOP AND READING SEVERAL OTHER COMPLAINTS, THIS ISSUE IS COMMON NOT ONLY IN THE SILVERADO BUT ACCORDING TO THE BODY SHOP MANAGER, IT STRETCHES ACROSS ALL GM PLATFORMS SUCH AS THE ESCALADE.

NOTICED DASH CRACKED, ON PASSENGER SIDE ON CORNER OF AIR BAG INSERT. I WENT ONLINE TO FIND THIS CRACK AND OTHERS COMMON ON I BELIEVE 2007 - 2013 GM TRUCKS. I THEN CONTACTED MY GM DEALER, EDENTON MOTORS, EDENTON NC ON 12/16/2015. I SPOKE WITH PATTY IN SERVICE DEPT. I QUESTIONED HER AS TO THE POSSIBLE DANGERS OF THE DASH FRAGMENTATION, IF THE AIRBAG SHOULD GO OFF? SHE ADVISED THAT THERE WERE NO RECALLS OR SERVICE BULLETINS FOR MY 2010 CHEV SILVERADO 1500 LT. I THEN CALLED GM CUSTOMER CARE AND SPOKE WITH ANOTHER REP. THEY ASSIGNED ME A CASE # [XXX], THEY ASKED FOR VIN, MILEAGE, DEALER NAME AND WHO I HAD SPOKE WITH AT EDENTON MOTORS (PATTY) ALSO THERE WERE NO RECALLS. I AGAIN VOICED MY CONCERN OVER POSSIBILITY OF DASH FRAGMENTING AND POSSIBLE INJURY. HE IN TURN AT MY REQUEST TRANSFERRED ME TO A SUPERVISOR "[XXX]" EXPLAINED EVERYTHING AGAIN, MY ONLINE FINDINGS OF NUMEROUS DASHES CRACKING AND THE POSSIBILITY OF INJURY SHOULD AIRBAG DEPLOY. HE ADVISED OF A COST ASSIST PROGRAM, HOWEVER I NEEDED TO GET A GM ESTIMATE OF REPAIR, WE LEFT TO VISIT FAMILY THE NEXT DAY AND RETURNED ON 12/30/2015 WHILE AWAY GM CALLED AGAIN ASKING ABOUT THE PROBLEM AND TO CALL THIS ON 1/22/2015 . I CALL GM CUSTOMER CARE AND WAS ADVISED I HAD BEEN ASSIGNED A SR ADVISOR "[XXX]" EXT [XXX]. SHE ADVISED THAT I NEEDED THE ESTIMATE TO CONTINUE. I COVERED MY CONCERNS WITH HER ALSO. ON 1/4/2016 I TOOK TO 2010 CHEVROLET SILVERADO TO EDENTON MOTORS TO THEM TO EXAMINE. THEY WOULD FORWARD THERE FINDINGS TO GM CUSTOMER CARE, ON 1/5/2016 I CALLED [XXX], SHE WOULD LOOK INTO IT. AT 2:30PM 1/5/2016 [XXX] FOR EDENTON MTRS CALLED AND ADVISED THAT COST OF REPAIR WAS AROUND $800.00, MY COST WOULD BE $500.00. I ADVISED HER NO THANK YOU. THIS IS ONGOING PROBLEM WITH THESE VEHICLES SINCE 2007, RETIRED WITH 35 YEARS IN LAW ENFORCEMENT, I HONESTLY BELIEVE THAT THIS IS A REAL SAFETY CONCERN. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

DASHBOARD CRACKED ON DRIVER SIDE AND RUNS OVER TO AIR BAG ON PASSENGER SIDE IF AIR BAG DEPLOYS CRACKED DASH COULD DEFLATE AIR BAG MY DEALER NOR GENERAL MOTORS WOULD HELP SAID THEY WOULD FIX FOR $1100.00 DOLLARS THIS IS A SAFETY DEFECT

CRACK THAT PROPAGATES FROM THE PASSENGER SIDE DASH AIRBAG. THE CRACK STARTS IN THE TOP LEFT CORNER OF THE AIRBAG CUTOUT.

FRONT END VIOLENT SHAKING HAPPENED ON SEVERAL ROAD SURFACES. I HAVE EXPERIENCED THIS ONCE BEFORE, ON ANOTHER VEHICLE, AND FOUND TIRES HAD HARD SPOTS. REPLACEMENT CORRECTED PROBLEM. TIRES ON THIS TRUCK ARE GOOD YEAR, WRANGLER P 265 70 R 17. IT CONTINUES TO HAPPEN FREQUENTLY AT SPEEDS ABOVE 45 MPH.

BOTH SIDE AIR BAGS DEPLOYED WITHOUT AN IMPACT OR ACCIDENT WHILE DRIVING DOWN THE HIGHWAY. GM HAS BEEN NO HELP IN THE MATTER, AND CANNOT FIND AN EXPLANATION AS TO WHY THE AIRBAGS WOULD DEPLOY.