2023 CHEVROLET SILVERADO 1500 Complaints

I have a complaint about GM and my 2023 Chevrolet Silverado 1500 LTZ regarding the radio / infotainment system failure after attempting a recommended software update, and the resulting degradation of installed safety features. On 08 MAY 2026, my infotainment system indicated a software update was necessary, so I followed the directions to complete the update. When the update was complete, my infotainment screen said there was a failure and to take it to the dealership for repair. The entire infotainement system is inoperative. The soonest appointment I could make was for 18 MAY 2026. On 18 MAY 2026, I took my Silverado into the dealership where I have it serviced to address the failure of my infotainment system. My service advisor informed me that I would need a new radio and that these radios are on a national backorder list. My advisor informed me that they have other customers who are experiencing the same issue and have been waiting for the replacement radio since January 2026. My advisor informs me that there is no estimated time of resolution. This defect inhibits safety features such as; use of OnStar, Google and Apple Maps that provide travel advisory hazards, parking camera views, vehicle systems status. Thank you.

The contact owns a 2023 Chevrolet Silverado 1500. The contact stated that while driving approximately 50 MPH with his wife and grandchildren inside the vehicle, the check engine warning light, collision warning light, and several other unknown warning lights were illuminated. The contact stated that the message "Braking System Failure - Do not exceed 62 MPH" and the trailer brake message was displayed. The contact continued to drive the vehicle; however, whenever the brake pedal was depressed, the vehicle failed to slow as intended. The vehicle was taken to a dealer where it was diagnosed and determined that a software update was needed. The vehicle was repaired. The manufacturer was not notified of the failure. The failure mileage was 54,000.

My truck has the L87 motor on recall. i purchased it brand new and paid top dollar for it. I've had issues since I've bought it. All of my maintenance has always been done at the dealership from regular maintenance to purchasing brand new tires. I am very disappointed to have a truck that concerns to drive, i do not take my family out in my truck because i am not confident in its reliability and safety. multiple times i've taken my truck in for service and let them know to complete an oil change, tire rotation and to check an issue with a "tick, clunk and knock" just to be told it was "normal for the 6.2". my normal dealership has blocked off appointments online and you'd have to call to try to set one up. I demanded a diagnostic one time when the truck was acting weird and the tech stated "stop by, i'll squeeze you in" in which i did. however, i wasn't given any documentation since "i didn't have an appointment". After reviewing all of my service records, i come to notice not once time did they mention they did a diagnostic check. Only the recall test shows on one of the service records. I've had 3 different viscosity oils in my motor from the dealer stating GM recommended it. I had to night drop my truck on June 14 as it was making a weird noise from the engine and it felt like it had less power. I waited 2 days and the dealer did not contact to even state they have my truck in service. when i called to ask the status i had to agree to text message communication in which they replied, "at best it will take 2 weeks just to look at it". I asked for a loaner since i need a truck for work and transportation, they replied they do not have any and I will be placed on a list. My truck is still under original powertrain warranty and they cannot even provide a loaner. i feel that they are brushing me off to buy time and here i am making hefty car and insurance payments for a truck i do not have nor a truck that I NEED to provide for my family. GM does not care!

“Service transmission now unable to shift soon” message. Vehicle is stuck in park. Message appeared in May. Transmission stuck shortly after. Safety is at risk due to transmission being unable to shift due to faulty module that is widely reported and known to Chevrolet.

Fuel regulation module K111 part number GM13540028 failed and when this part fails the truck is stuck where it is. The brakes are locked, the truck cannot be started or put in neutral. If the truck stops on the road or freeway you are completely stuck where you are in the middle of traffic. This part fails often and failure leads to a very dangerous situation.

Vehicle would not start while on vacation. Called a tow to take to GM dealer. Turns out the fuel pump control module was bad. Some 2023 with a 5.3 had recalls. I was told my bin didn’t qualify so GM told me to contact you.

My 2023 Chevrolet Silverado 1500 experiences an intermittant, uncommanded mechanical drivetrain lockup and severe binding when accelerating from a complete stop. The vehicle rolls fine in a straight line for several feet, but the exact moment the steering wheel is turned slightly (a couple degrees), the drivetrain violently binds up. This creates resistance in the steering and acceleration, as well as a severe physical and audible metallic clunking slam and massive shockwave vibrations felt directly through the steering wheel, floorboards, brake/gas pedals, and driver’s seat. During the last event, the vehicle threw a "Service 4 Wheel Drive" dash message and refused to shift out of "Auto" mode back into 2WD. Because this is a pure mechanical interference/binding issue, it does not consistently throw active electronic trouble codes. A standard OBD2 code scan will show nothing. After turning the vehicle off for several hours and testing again, the problem persisted. After towing the vehicle to a dealership (6/10/2026) it sat for at least 5 days before dealership service looked at it. By this time, the active warning lights cleared. My initial servicing dealership refused to perform physical hardware or fluid diagnostics under my factory warranty, stating they would not look at the vehicle unless I paid $860 out-of-pocket or until the drivetrain "completely grenaded" on the road. Because this uncommanded lockup restricts my ability to steer the vehicle safely from a stop, it presents an immediate crash hazard. At the direction of General Motors Corporate, I am escalating this issue and moving the vehicle to a secondary certified facility (Feldman Chevrolet of Novi) on June 23, 2026, for a formal physical hardware and fluid tear-down inspection.

6/12/26 ( 2023 Chevy Silverado - 6.2 liter engine) While driving at approximately 40 MPH on a two lane road, the truck shut off. After multiple attempts, the engine failed to restart. The transmission locked up in park and would not release. This required the truck to be dragged up on the flat bed wrecker instead of rolling freely. Prior to this instance there have been several issues with the electrical system. 1. radio sound shuts off. does not come back on. 2. Head lights stay on for 10 minutes after vehicle is turn off. 3. Tail gate opens on it own. Tail gate doesn't open with fob. 4. door locks fail to operate correctly. 5. When drivers door is opened a beeping sound starts and doesn't stop until door is closed. I have reported these problems to GM & have two case numbers. The dealership reports that the 6.2 replacement engines have had multiple failures.

ON MONDAY, 6/15/26, WITH APPROX 45,400 MILES, I WAS DRIVING DOWN THE ROAD AND TRUCK SAID SERVICE TRANSMISSION. THE GEARS WOULD SHIFT, BUT IT LAGGED A LITTLE BIT. I SCHEDULED AN APPT FOR TWO DAYS LATER, AND ONLY DROVE IT WHEN I ABSOLUTELY HAD TO, WHICH WAS ONLY TWICE BEFORE MY SCHEDULED APPT. I GET IN IT TO DRIVE AND IT SAYS SERVICE TRANSMISSION- UNABLE TO SHIFT SOON, THEN ON MY WAY TO THE DEALERSHIP, IT SAYS ALL OF THAT, PLUS SERVICE DRIVER ASSIST SYSTEM. CHAVY'S QUALITY ASSURANCE TEAM NEEDS TO GET IT TOGETHER! THIS IS ABSOLUTELY RIDICULOUS.

Engine failed and no light or warning besides check oil was shown on truck. The electrical system also went out (a year before engine failure) so car wouldn’t start.