2015 CHEVROLET SUBURBAN Complaints

ELECTRIC POWER STEERING RIPS STEERING WHEEL OUT OF HANDS, LOSS OF CONTROL. FOLLOWED BY STABILITRAK WARNING, AND DISPLAY INSTRUCTIONS TO ROLL DRIVER AND PASSENGER WINDOWS UP AND DOWN. YOUTUBE VIDEOS OF ANOTHER OWNER EXPERIENCING SAME PROBLEM. [XXX] AND [XXX] HAPPENS WHEN VEHICLE IS STATIONARY, AND ALSO YESTERDAY WHILE IN MOTION PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).*CC

IN OCTOBER 2017 WE EXPERIENCED BRIEF PERIODS WHERE BRAKE PEDAL BECAME RIGID AND IMPOSSIBLE TO DEPRESS. THE VEHICLE WAS TAKEN TO OUR LOCAL CHEVROLET DEALER. WE DESCRIBED IN DETAIL THE RIGID BRAKE PEDAL. THE DEALER WANTED TO DO PUT NEW BRAKE PADS AND TURN THE ROTORS. I THOUGHT IT WAS STRANGE THAT A VEHICLE WITH JUST OVER 40 THOUSAND MILES WOULD NEED NEW BRAKES, BUT WE HAD THE WORK DONE. THE DEALER ALSO WANTED TO REPLACE THE VACUUM HOSE WHICH POWERS THE BRAKE SYSTEM. THIS WORK WAS ALSO DONE. NEXT, ON FRIDAY MARCH 23, 2018 WE WERE TRAVELING ON AN INTERSTATE AT A HIGH SPEED WHEN THE BRAKE PEDAL BECAME IMPOSSIBLE TO DEPRESS. WE WERE VERY FORTUNATE NOT TO CAUSE A SERIOUS ACCIDENT. I HAD TO HAVE IT TOWED TO A DEALER AND RENT A CAR. THE FOLLOWING WEEK WE WERE CONTACTED BY THE DEALER DOING THE REPAIRS. OUR SUBURBAN HAD A VACUUM PUMP FAILURE. THIS CAUSED TOTAL BRAKE FAILURE. AFTER SOME RESEARCH I DISCOVERED THAT THIS VEHICLE'S ENGINE DOES NOT PRODUCE ENOUGH VACUUM TO POWER THE BRAKES (UNLIKE EVERY OTHER VEHICLE ON THE ROAD). IN ANY OTHER CAR THE ONLY WAY YOU LOSE SUCTION FOR YOUR BRAKES IS IF THE ENGINE STOPS. IN OUR SUBURBAN THE ENGINE CAN BE RUNNING FINE AND YOU MAY OR MAY NOT HAVE BRAKES. THE WARNING SYSTEM IS TOTALLY USELESS AS IT ISN'T TRIGGERED UNTIL YOU EXPERIENCE TOTAL BRAKE FAILURE WITHOUT ANY WARNING. WHILE THE VEHICLE WAS IN THE SERVICE DEPARTMENT HAVING VACUUM PUMP REPLACED THE DEALER ALSO EXPLAINED THAT ALL FOUR MAGNETIC RIDE SHOCKS/STRUTS WERE LOCKED IN PLACE AND NOT FUNCTIONING AT ALL. THIS IS ANOTHER SERIOUS SAFETY ISSUE. I HAVE NEVER HEARD OF SHOCKS "LOCKING UP" . AFTER SOME MORE RESEARCH, I FOUND THIS IS A HUGE PROBLEM FOR GM VEHICLES. A PROBLEM THAT GM HAS FAILED TO ADDRESS. I HAVE ALSO HAD 3 MAJOR REPAIRS ON AC. INCLUDING NE AC LINES AND NEW COMPRESSOR.

TL* THE CONTACT OWNS A 2015 CHEVROLET SUBURBAN. THE CONTACT STATED THAT THERE WAS AN ELECTRICAL FAILURE, WHICH PREVENTED THE NAVIGATION SYSTEM AND THE ANTENNA FROM FUNCTIONING PROPERLY. THE VEHICLE WAS TAKEN TO AN UNKNOWN DEALER WHO INDICATED THAT THE VEHICLE WAS EXCLUDED FROM A MANUFACTURER RECALL CAMPAIGN. THE DEALER INDICATED THAT THE VEHICLE WOULD NEED TO BE INSPECTED AND DIAGNOSED TO DETERMINE THE CAUSE OF THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE, AND ALSO INDICATED THAT THE VEHICLE WAS EXCLUDED FROM A RECALL. THE MANUFACTURER SUGGESTED THAT A DEALER DIAGNOSE AND REPAIR THE VEHICLE. THE APPROXIMATE FAILURE MILEAGE WAS 50,000.

TL* THE CONTACT OWNS A 2015 CHEVROLET SUBURBAN. WHILE DRIVING AT LOW SPEEDS, THE POWER STEERING WOULD SUDDENLY MALFUNCTION WHEN ATTEMPTING TO TURN IN EITHER DIRECTION. WHEN THE FAILURE OCCURRED, THE STEERING WHEEL WOULD BECAME VERY DIFFICULT TO TURN, AN AUDIO CHIME ACTIVATED, AND THE DOOR LOCKS WOULD REPEATEDLY GO UP AND DOWN. THE FAILURES WERE NOT DIAGNOSED OR REPAIRED. THE LOCAL DEALER (OURISMAN CHEVROLET IN ALEXANDRIA, VA) AND THE MANUFACTURER WERE NOTIFIED, BUT NO ASSISTANCE WAS OFFERED. THE MANUFACTURER INFORMED THE CONTACT THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V719000 (STEERING). THE FAILURE MILEAGE WAS 89,000.

PLACING CAR IN REVERSE OR DRIVE AT SLOW SPEEDS AND PRESSING BRAKES ALL THE WAY TO THE FLOOR WITH THE VEHICLE NOT STOPPING. BRAKE SYSTEM WARNING LIGHT WOULD COME ON. ISSUE COMES AND GOES WHEN IT PLEASES. TAKING THE SUBURBAN TO DEALERSHIP TODAY. STARTED HAPPENING AROUND 59000 MILES

BOTH REAR PASSENGER SEAT BELTS HAVE STOPPED RECOILING AND ARE USELESS AT THIS POINT. CHEVY HAS TOLD ME THAT THIS 2015 VEHICLE IS OUT OF WARRANTY. THIS IS TOTALLY UNACCEPTABLE AND DANGEROUS. I BELIEVE THAT THIS IS A MANUFACTURING DEFECT.

CAR EXHIBITS SHAKING/VIBRATIONS AT SPEEDS ABOUT 65MPH, WHICH AT TIMES IS ACCOMPANIED BY A BUFFETING SOUND.

ISSUE REGARDING BRAKING SYSTEM AND INTERNAL FAILURE. COST TO REPAIR IS $1500 ON A 3 YEAR OLD CAR. GM HAS BEEN AWARE OF THIS ISSUE SINCE 2015. THEY ARE ALSO DEFENDANTS IN A CLASS ACTION LAWSUIT REGARDING THE BRAKES AND THE CATASTROPHIC FAILURE THAT WILL EVENTUALLY RESULT IN DEATH.

IN MARCH OF 2017, I NOTICED THAT THE PAINT ON THE HOOD AND ROOF WAS STARTING TO DISCOLOR VERY BADLY. I WENT TO SELMAN CHEVROLET IN ORANGE CA WHERE I PURCHASED THE VEHICLE NEW TO SHOW THEM. I WAS TOLD THAT SOMETHING MUST HAVE GOTTEN ON THE PAINT. I TOLD THEM THAT WAS NOT THE CASE SINCE I CLEAN CARS MYSELF. CAR IS NOW REALLY GETTING WORSE. I BELIEVE THAT A CAR AS NEW AS MINE AND WITH THE GOOD CARE AS IT HAS RECEIVED COULD ONLY BE DUE TO DEFECTIVE PAINT.

TL* THE CONTACT OWNS A 2015 CHEVROLET SUBURBAN. WHILE DRIVING APPROXIMATELY 5 MPH OUT OF THE DEALER, THE VEHICLE JOLTED AND THE STABILIZER INDICATOR ILLUMINATED. THE STEERING LOST POWER AND CAUSED THE VEHICLE TO STEER LEFT AND RIGHT. THE CONTACT LOST CONTROL OF THE VEHICLE AND CRASHED INTO A LARGE POLE. THE TECHNICIAN FROM THE ANDERSON BUICK GMC DEALER (1001 BOWENS MILL RD, SW, DOUGLAS, GA 31533) RAN TO THE SCENE AND DROVE THE VEHICLE TO THE SHOP. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED. THE VEHICLE WAS DAMAGED, BUT WAS NOT TOTALED. THERE WERE NO INJURIES. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND OFFERED TO REPAIR THE VEHICLE WITHOUT A WARRANTY. THE VEHICLE WAS NOT REPAIRED. ADDITIONALLY, THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V651000 (AIR BAGS, SEAT BELTS). THE FAILURE MILEAGE WAS APPROXIMATELY 56,000. PARTS DISTRIBUTION DISCONNECT.