2015 CHEVROLET SUBURBAN Complaints

JUST A WEEK AGO WE STARTED EXPERIENCING PROBLEMS WITH THE BRAKES ON OUR 2015 CHEVROLET SUBURBAN AND NOW TODAY THE AIR CONDITIONER STOPPED WORKING. I'M A MOTHER OF THREE, ONE OF THEM JUST TURNED ONE YEAR OLD; WE LOVE IN MIAMI, FL, WHERE AIR CONDITIONER IS NOT A LUXURY BUT A NECESSITY. WE CHANGED FROM AN EUPEAN SUV TO AN AMERICAN SUV THAT IS JUST TWO YEARS OLD, I DON'T UNDERSTAND HOW CAN IT BE HAVING SEVERAL ISSUES. CHEVROLET NEEDS TO BE HELD ACCOUNTABLE FOR THESE REOCCURRING ISSUES AFFECTING NUMEROUS CONSUMERS.

AS WE WERE DRIVING FROM ATLANTA TO MIAMI, WHEN WE WERE GETTING OFF THE HIGHWAY THE BRAKES ON OUR 2015 CHEVROLET SUBURBAN FAILED TO STOP AT 60 MILES PER HOUR, WE ALMOST REARED-ENDED AN EIGHTEEN-WHEELER; WITH OUR FAMILY OF FIVE AND OUR TWO DOGS ON BOARD! ALL FLUIDS HAD BEEN CHECKED ON THE CAR AND THE BRAKE PADS WERE RECENTLY CHANGED. WE JUST CALLED AND NOTIFIED CHEVROLET ABOUT THIS SAFETY ISSUE. WE ASKED IF THERE WERE ANY ISSUES AND/OR RECALLS ON OUR VEHICLE AND THE AGENT SAID THAT THERE WERE NO ISSUES OR RECALLS REGARDING THIS TYPE OF VEHICLE. WE MADE AN APPOINTMENT TO HAVE OUR CAR DIAGNOSED AS SOON AS POSSIBLE. AFTER RESEARCHING ONLINE WE FOUND NUMEROUS POSTS ON SEVERAL SITES FROM OTHER SUBURBAN OWNERS REPORTING THE SAME ISSUE WITH THEIR BRAKING SYSTEM NOT RESPONDING. WHAT WILL IT TAKE FOR CHEVROLET TO ACKNOWLEDGE THIS BRAKE FAILURE SYSTEM ISSUE?!?! SOMEONE TO GET KILLED?!?! PLEASE LOOK INTO THIS BRAKE FAILURE ISSUE AND ADDRESS IT PROMPTLY!!!

WHILE TRAVELING STRAIGHT AT 70 MPH ON THE HIGHWAY IN MY 2015 CHEVY SUBURBAN (62K MILES) THE VEHICLE EXPERIENCED A SUDDEN AND UNDETECTED COMPLETE BRAKE SYSTEM FAILURE. AS I APPROACHED SLOWING TRAFFIC WITH THE CRUISE CONTROL ON, I TAPPED THE BRAKES TO DISENGAGE THE CRUISE CONTROL, ONLY TO FIND THAT THE BRAKE PEDAL WAS RIGID AND COULD NOT BE DEPRESSED. TO AVOID A COLLISION AT A HIGH RATE OF SPEED I SWERVED ONTO THE RIGHT SHOULDER WHILE USING TWO LEGS TO AGGRESSIVELY PUSH THE BRAKE PEDAL DOWN - ALL THE WHILE FEELING VERY LITTLE BRAKING ACTION. THE CAR CAME TO A STOP AFTER ABOUT 75 METERS. AT NO TIME BEFORE OR DURING THE EVENT DID THE CAR SIGNAL A BRAKING SYSTEM PROBLEM. IN FACT IT STILL SHOWED NO SYSTEM INDICATOR OF A BRAKE PROBLEM 3 DAYS LATER WHEN IT WAS DELIVERED TO THE DEALER FOR DIAGNOSIS. THE CAR HAS BEEN WELL MAINTAINED, HAVING JUST UNDERGONE A 60K MILE SERVICE AT THE DEALERSHIP. THE LACK OF THE VEHICLE'S RECOGNITION THAT A CRITICAL FAILURE IN THE BRAKING SYSTEM HAD OCCURRED POSED A SERIOUS AND IMMEDIATE THREAT TO PASSENGERS AND SURROUNDING TRAFFIC. AS A PHYSICIAN I CAN ATTEST THAT A COLLISION AT THAT SPEED WOULD HAVE SEVERELY INJURED OR EVEN KILLED THOSE INVOLVED. THIS PROBLEM WITH THE 2015 CHEVY SUB HAS REPORTED TO NHTSA BEFORE - THIS IS NOT AN ISOLATED EVENT. THE SERVICE CENTER REPORTED TO ME THAT A VACUUM PUMP FAILURE WAS TO BLAME - I BELIEVE THIS IS A MORE COMPLEX ENGINEERING PROBLEM IN THAT THE VEHICLE DID NOT DETECT A PROBLEM DESPITE THE FAILURE CREATING A LIFE THREATENING SCENARIO. ALTHOUGH I PLAN TO IMMEDIATELY DISPOSE OF THIS CAR, FAILURE TO ADDRESS THIS PROBLEM BY THE MANUFACTURER WILL PUT OTHERS AT RISK IN THE FUTURE. GM APPEARS TO HAVE ISSUED A SERVICE BULLETIN THAT REFERS TO THIS PROBLEM (ATTACHED). I SINCERELY BELIEVE THIS DEFECT WILL RESULT IN LIVES LOST IF LEFT UNADDRESSED. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

MY 2015 SUBURBAN WITH APPROX 80K MILES, STARTED HAVING BRAKE PROBLEMS WHEN I WOULD DRIVE IN REVERSE. THE BRAKES HAD A GRINDING NOISE AND WAS GETTING HARD TO PRESS. THE BRAKE PADS WERE REPLACED AROUND 46K MILES AS I BOUGHT THE VEHICLE USED FROM ENTERPRISE SALES. THE BRAKES EVENTUALLY GOT WORSE AND HAD THE BRAKE ASSIST MESSAGE ON DASH COME UP. IF I HAD TO USE THE BRAKES TOO MANY TIMES AT INE TIME LIKE IF I HAD TO GO OVER SPEED BUMPS IN MY NEIGHBORHOOD, THEN THE BRAKES WOULD BE EXTREMELY HARD AND WOULD LOSE ALL POWER BRAKES. IF I KEPT THE VACUUM UP WITH A LITTLE RPM'S- ONE FOOT ON THE BRAKE AND ONE ON THE GAS, THEN I COULD GET THE POWER BRAKES TO WORK. NOW IT'S JUST TOTALLY GONE. NO POWER BRAKES AT ALL NOW AND ORDERED THE VACUUM BOOSTER AND WILL REPLACE IT MYSELF. I CALLED THE MAIN CHEVROLET HOTLINE AND THEY WERE TOTALLY WORTHLESS. I TOLD THEM ABOUT ALL THE NUMEROUS COMPLAINTS POPPING UP ON THE INTERNET AND WITH SUBURBANS WITH MUCH LESS MILES THAN MINE AND TRIED TO SEE IF THEY HAD ANY RECALLS REGARDING THE BRAKES. THEY SAID NO. I SAID THEY SHOULD BE CONCERNED BEFORE IT ENDS UP KILLING SOMEONE.

TL* THE CONTACT OWNS A 2015 CHEVROLET SUBURBAN. WHILE DRIVING APPROXIMATELY 40 MPH, THE CONTACT ATTEMPTED TO APPLY THE BRAKES AND THE BRAKE PEDAL WOULD NOT DEPRESS. THE CONTACT HAD TO APPLY THE EMERGENCY BRAKE TO GET THE VEHICLE TO STOP. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE VEHICLE WAS DRIVEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE MASTER BRAKE CYLINDER AND BRAKE BOOSTER FAILED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 100,000.

PURCHASED SUBURBAN FROM ALM IN UNION CITY ON 10/05/17 ON 11/04/17 THE BRAKES STARTED TO MAKE NOISE WHEN COMING TO A STOP. ON 11/06 THE BRAKES WERE MAKING ALOUD SCRUBBING SOUND WHEN STOPPING HAD TO GET BRAKES DONE AND WHEN THE MECHANIC SAW THE ROTORS THEY WERE RUSTED AND ALSO NEEDED TO BE CHANGED BUT HE COULDN'T DUE TO THE CONDITION THEY WERE IN MADE IT IMPOSSIBLE RETURNED TO ALM ON 11/7 FOR THEM TO DO THE I OWE WORK AND I WAS TOLD THEY WOULD CHECK THE ROTORS IT NEVER HAPPENED AND WAS THERE FROM 10AM TIL 7 PM. I SPOKE WITH THE SERVICE MANGER AND HE WAS GOING TO CALL BACK TO SET UP ANOTHER APPOINTMENT. ON 11/9 THE ENGINE OIL LIGHT CAME ON SAYING ENGINE OIL LOW ADD OIL 48% REMAINING. PUT A QUART IN AND MADE APPOINTMENT AT SUPERIOR CHEV TO HAVE OIL CHANGED. AT THAT TIME THE TECHNICIAN SAID THERE WERE QUITE A FEW RECALLS SO JUST MAKE ANOTHER APPOINTMENT AND HAVE OIL CHANGE AND RECALLS DONE HOWEVER HE PROCEED TO CHECK THE OIL AND EVEN WITH THE QUART ADDED THE DIPSTICK CAME BACK DRY. SHOCKED NOT WANTING TO BELIEVE THAT ALM HAD NOT ONLY FAIL TO FIX THE BRAKES THEY DIDN'T EVEN CHANGE THE OIL, BRAKES ARE A SAFETY ISSUE CARS GO THROUGH A PID AND THINGS OF THIS NATURE ARE CORRECTED BEFORE PUTTING INTO INVENTORY. MY FAMILY AND I COULD HAVE BEEN SERIOUSLY HURT DUE TO THE NEGLIGENCE OF ALM. I HAD NOT EVEN REACH THE FIRST PAYMENT AND ALL THIS HAPPENING. AND THE SERVICE MANAGER NEVER CALLED BACK . I HOPE THAT ATLANTA LUXURY MOTORS WILL BE INVESTIGATED ABOUT WHAT THEY DO PRIOR TO PUTTING CARS IN THEIR INVENTORY AND PEOPLE COME IN TRUSTING THAT THEY ARE SAFE WHEN FINANCING A AUTOMOBILE AND HAVE TO PAY 5YRS ON AND IT STARTS OFF WITH SAFETY ISSUES. THERE IS NO WAY THEY COULD HAVE DONE PID OR THEY DID AND JUST IGNORED WHAT THEY SAW. I REALIZE THE SUBURBAN WAS USED BUT SAFETY SHOULD BE A CONCERN OF THE SELLER AS WELL AS THE BUYER.

WHILE DRIVING DOWN THE HIGHWAY THE STEERING LOCKS UP THE BRAKES GO TO THE FLOOR AND THE STABILITRAC LIGHT AND BRAKE LIGHT COMES ON! WE HAD AT MARTIN CHEVROLET IN CLEVELAND TEXAS IN FEBRUARY OF 2017 AND IT'S BACK THERE NOW! THEY REPLACED THE FUSE BOX LAST TIME AND THEY CAN'T FIGURE OUT WHAT IT IS NOW!

TL* THE CONTACT OWNS A 2015 CHEVROLET SUBURBAN. WHILE DRIVING AND MAKING A LEFT TURN, THE STEERING WHEEL SEIZED AND THE STABILIZER BAR WARNING INDICATOR ILLUMINATED. AS A RESULT, THE CONTACT CRASHED INTO A LIGHT POLE IN THE PARKING LOT OF THE ANDERSON PONTIAC GMC DEALER (1001 BOWENS MILLS RD, GA 31533, PHONE NUMBER: (912) 384-0811). THERE WERE NO INJURIES AND A POLICE REPORT WAS NOT FILED. THE CONTACT NOTIFIED ANDERSON PONTIAC GMC, BUT THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 58,006.

WHILE DRIVING, THE DASH MESSAGE ALERTED ME THAT I NEEDED TO "SERVICE BRAKE ASSIST." I WAS NOT USING THE BRAKES, SO I STARTED TO SLOW DOWN AND THE BRAKES WORKED, BUT WHEN I CAME TO THE LIGHT, IT WAS LIKE PRESSING A ROCK AND THE PEDAL WOULD NOT PUSH DOWN. I HAD COMPLETE BRAKE FAILURE, BUT THANKFULLY HAD SLOWED ENOUGH BEFORE COMING TO THE LIGHT, THAT I COULD THROW THE CAR INTO PARK. I PULLED INTO A PARKING LOT AND TAPPED THE BRAKES SEVERAL TIMES, TURNED MY CAR OFF, TURNED IT BACK ON, PUT THE PARKING BRAKE ON AND OFF. THE BRAKES WORKED SO I BEGAN DRIVING VERY CAUTIOUSLY AND STUCK TO BACK ROADS AND STAYED UNDER 35 MPH. THE BRAKES FAILED TWICE MORE AT A STOP SIGN AND A RED LIGHT, WHILE I WAS DRIVING AT LOW SPEEDS. I DROVE THE CAR ONE MORE TIME A FEW HOURS LATER AND HAD COMPLETE BRAKE FAILURE EVERY TIME I TRIED TO STOP. I HAD TO EITHER THROW THE CAR INTO PARK, OR DRIVE INTO A PARKING LOT TO SLOW DOWN. I HAD IT TOWED TO A SERVICE CENTER AT THE CHEVY DEALERSHIP. THE VEHICLE IS UNDER 3 YEARS OLD, HAS ABOUT 60,000 MILES ON IT, HAS BEEN KEPT IN GREAT CONDITION, HAS ON TIME OIL CHANGES, NEVER BEEN IN AN ACCIDENT, AND HAS NEW TIRES. THE CAR HAD NO SQUEALING OR GRINDING TO SHOW WEAR AND TEAR, OR ANY OTHER INDICATOR THE BRAKES WOULD FAIL. THE DEALERSHIP MAINTAINS THAT THIS IS NOT COVERED BECAUSE WE ARE OUT OF WARRANTY, HOWEVER, WE HAVE AN EXTENDED WARRANTY THAT WE ARE USING TO FIX THIS ISSUE. IT IS UNKOWN THE EXACT CAUSE, BECAUSE IT IS AT THE SHOP AWAITING DIAGNOSTICS.

WE HAVE HAD A CLICKING SOUND IN THE STEERING COLUMN AT LOW SPEEDS WHILE TURNING. THE DEALER HAS REPLACED A BUSHING ONCE AND THE ENTIRE COLUMN THE SECOND TIME, THE ISSUE IS BACK. HOWEVER, EVEN THOUGH WE ARE UNDER WARRANTY WE HAVE INSTALLED A LIFT ON THE VEHICLE SINCE THE SECOND REPAIR. EVEN THOUGH IT WAS ADDRESSED TWICE BEFORE THE LIFT, GM NOW REFUSES TO LOOK AT THE VEHICLE UNLESS WE TAKE IT BACK TO STOCK. CLEARLY THE LIFT IS NOT THE ISSUE AS IT HAPPENED TWICE BEFORE IT WAS INSTALLED. FURTHERMORE, THERE IS A GM TSB ADDRESSING THE EXACT ISSUE, SO GM IS AWARE THERE IS AN ISSUE WITH THE STEERING COLUMN. ALSO, A QUICK SEARCH ONLINE YIELDS PLENTY OF SIMILAR COMPLAINTS ACROSS ALL SIMILAR PLATFORMS FROM GMC, CHEVROLET AND CADILLAC, WHICH ONCE AGAIN FURTHERS MY PROOF THE LIFT IS NOT THE ISSUE. BEING IN THE STEERING COLUMN I TRULY FEEL THIS IS A SAFETY ISSUE AND AN IMMEDIATE RECALL NEEDS TO BE ISSUED TO RESOLVE THIS ISSUE. I DO NOT HAVE DOCUMENTATION FROM THE PREVIOUS REPAIRS AT THIS TIME, I AM WORKING TO OBTAIN THEM.