CHEVROLET Complaints

The contact owns a 2022 Chevrolet Silverado 1500. The contact stated that while driving at 65 MPH, the vehicle vibrated and failed to accelerate as intended while depressing the accelerator pedal. Additionally, the vehicle failed to exceed 40 MPH. The contact was able to pull over into a rest area. The power tailgate and power windows failed to function as intended, and the vehicle failed to restart. The message low battery power was displayed on the instrument panel. The contact attempted to jumpstart the vehicle however, the vehicle failed to restart. The vehicle was towed to the dealer, where metal shavings were found in the oil pan and oil filter, which caused the engine to fail. The contact was informed that there was a hole in the radiator. The manufacturer was made aware of the failure and paid for the engine replacement. The vehicle was repaired. The contact stated that days after retrieving the vehicle, the radio became inoperable. The contact stated that while the turn signal was activated, there was no sound, and the light on the OnStar button failed to illuminate as intended, and the Wi-Fi intermittently failed to operate as intended. Most recently, the check engine warning light illuminated. The vehicle was taken to the dealer, where it was diagnosed and determined that the telematic module had failed. The vehicle remained at the dealer unrepaired. The manufacturer was made aware of the failure. The failure mileage was approximately 52,000.

The contact owns a 2025 Chevrolet Traverse. The contact stated while driving approximately 70 MPH, the vehicle shifted into LIMP Mode, causing the vehicle to decelerate unintendedly. During the failure the headlights and the interior lights flashed and flickered, and the ABS, traction control, and several unknown messages were displayed. While depressing the brake pedal, the brake pedal extended to the floor and the vehicle failed to immediately stop. The vehicle was later towed to the local dealer who recharged the battery and performed a software update to the Crucial Control Module. The contact stated that three weeks later the same failure had reoccurred. The local dealer and manufacturer were notified of the failure. The failure mileage was 9,995.

Starting back in June 2025 Loss of engine power multiple times. Many times almost hit from behind as I turned onto a highway. Found out vehicle had a stop sale recall at the time of purchase and I had issues with back right tire. Took truck to a tire shop and learned that the wheel was welded in many places and fracture was visible. Finally, got the dealership to pay attention in October to my concerns. They were going to allow me to trade the vehicle out for another one while paying off the bank but that’s not what they did. They attempted the repair and tried to hand it back to me. 1/27/26 Was recently told this was corrected, and the sales person told me when he picked it up from shop he couldn’t go more than 30 mph. Dealership management told him not to tell me. I am submitting this complaint for immediate review regarding Ruiz Ranch Motors (Spring Branch, TX) for an illegal vehicle sale, prolonged withholding of my vehicle, misrepresentation of a “loaner” vehicle, and coercive threats involving law enforcement. This matter involves ongoing safety risks, financial harm, and improper dealer conduct affecting both myself and my minor child. Summary of Key Facts (Concise): • On June 25, 2025, I purchased a 2021 Chevrolet Silverado (VIN 1GCUYHET7MZ155657) from Ruiz Ranch Motors, financed through Ally Financial. • The vehicle was subject to a GM Stop-Sale / No-Sale Safety Recall (NHTSA 24V797000) at or around the time of sale. • I repeatedly raised safety concerns beginning shortly after purchase. These concerns were dismissed for months. • In November, Ruiz Ranch Motors took possession of my 2021 Silverado under the representation that they were “working on trade numbers” and a solution to correct the experience. Misrepresented “Loaner / Trade” Vehicle: • I was provided a 2023 Chevrolet Silverado, represented as a potential trade option, no trade was made (only dealership delay) this vehicle now has a engine light and no cooperation from dealership

The 6.2L AFM DOD caused the lifter failure in #7 which destroyed my motor causing $10,000 in damages. Junk lifters. Only way to fix is get rid of afm dod.

My rear passenger door flys open while driving. It happens during very cold weather. It also will not latch when trying to shut it after getting off the road and trying to shut it. My daughter has been in the seat next to the door each time and it has happened multiple times. Betten Chevrolet has tried to fix it twice and it is currently in their shop. This is totally unsafe!

Was driving 45 mph when a “ Conditions Not Correct for Shift” warning pops up on the screen and puts me into neutral, but came to a stop in a neighborhood entrance and have not been able to start or put the vehicle into gear

The contact owns a 2022 Chevrolet Silverado 1500. The stated that while the vehicle was parked, the tailgate opened independently, and the tailgate was manually closed. The contact stated that the next time after stepping out the vehicle, the tailgate opened independently. The contact stated that the failure persisted. The contact stated that when the vehicle was started the tailgate was down, and the hazard light flashed. Most recently, the vehicle failed to start. The contact realized that the battery had failed to function as intended. The contact associated that the failure was a possible short circuit from the tailgate. The contact disconnected the battery. The vehicle was taken to the dealer, where it was diagnosed and determined that the tailgate switch had failed and caused the battery to drain. The vehicle remained at the dealer pending the repair. The manufacturer was not notified of the failure. The failure mileage was approximately 59,000.

When charging my Silverado EV at Level 3 DC Fast chargers it is not charging at the same Voltage / Power as it has been in the past at the same stations (roughly half the power). I have taken it to the service center for diagnostics but they were unable to isolate the component that caused this problem, only reproduce the problem. Further details below. What component or system failed or malfunctioned, and is it available for inspection upon request? - The Level 3 DC high voltage charging is not charging at the same voltage as a comparable Silverado EV. (Pictures attached) - I can demonstrate the problem with my car on request, I have attached pictures of a new Silverado EV charging as well. How was your safety or the safety of others put at risk? - I would not consider it safe for level 3 DC charging which involves high current and high voltage to not be working as designed. It is also unsafe to not have any warning lights indicating that the charging is not working as designed. Has the problem been reproduced or confirmed by a dealer or independent service center? Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? - The problem has been reproduced and confirmed by John Heister Chevrolet of Fuquay Varina NC. They were unable to isolate a component that is causing the issue and have sent log files of the car to the engineers at Chevy to further diagnose this issue. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? - There are no warning lights / messages indicating that there is a problem even now. Only the symptom of not charging at the expected Voltage / Power level. - Symptoms were first observed by me on December 16, 2026

I have experienced a catastrophic engine failure due to the faulty GM DFM lifters and oil pump. I was advised that my vehicle will need a new engine. I know there is Bulletin No.: 24-NA-173 for my vehicle. I have contacted GM, and they advised that there is nothing they can do since the truck is out of warranty. I know they are under investigation for the 6.2 L engine failure issues, and I feel as if this needs to include the 5.3L engines as well. This is very disappointing since I purchased this vehicle new, and have meticulously maintained it. Perhaps the CPA needs to get involved as well.

The contact owns a 2019 Chevrolet Tahoe. The contact stated that while driving at an undisclosed speed, the vehicle unexpectedly stalled while attempting to shift gears. There was no warning light illuminated. The vehicle was able to be restarted. The vehicle was towed to an independent mechanic, where it was diagnosed that metal shavings were found in the transmission, causing the transmission to fail. The contact was informed that the transmission needed to be replaced. The vehicle was not repaired. The dealer was not contacted. The manufacturer was made aware of the failure. The approximate failure mileage was 127,000.