CHEVROLET Complaints

When I try to accelerate some times my truck doesn’t go. It’s like it’s not even in drive. The check engine light is on and the dealership that I bought it from told me just to drive it because they don’t have a loaner vehicle at this time. That it won’t hurt the vehicle to drive but it’s unsafe to drive. I step on the gas and it doesn’t go. I could be hit if I’m trying to move when in traffic. Also my truck only had 5200 miles on it when this started and I’ve only had it since 16 July 2025.

* Sudden Catastrophic Engine Failure. * The car lost power in the middle of a high traffic, very dark country road, forcing her to stay in the middle of the (undivided) road in the dark hoping cars didn't slam into her. A Collin County Sheriff was dispatched to keep her safe until the tow truck arrived almost two hours later." * The vehicle was towed to a dealer where they confirmed that the torque converter, valves, lifters had failed. Dealer didn't disclose that there was any issues for these engines, which there is. It's a 6.2L V8 Tahoe High Country. * It has only been inspected by the dealer, not the manufacturer, police, insurance representatives, etc... * The vehicle indicated a traction control problem, then the engine light came on, and then the engine failed followed by loss of power. All happened in rapid succession WITH NO OPPORTUNITY FOR THE DRIVER TO GET TO A SAFE LOCATION. * There was no warning or other symptoms preceding this. The vehicle has always been faithfully serviced at Chevy dealerships consistent with the manufacturers recommendations.

The “service ESC” light came on while I was driving on the freeway causing the steering wheel to lock up and I couldn’t turn the wheel. It was really stiff after it said “Service ESC” and “ESC Off”

To Whom It May Concern, I am submitting this complaint regarding my **2024 Chevrolet Blazer** and the handling of my case by GM, GM Financial, and affiliated dealerships. In **sub-zero temperatures**, the heating system in my vehicle completely failed while I was transporting my **newborn child**, creating a serious safety concern. I immediately sought assistance at **Moran Chevrolet**, where I was denied service, told no loaner vehicles were available, and advised to continue driving the vehicle despite the dangerous conditions. Out of necessity, I drove over **30 miles** to **Al Serra Chevrolet**, where my vehicle was finally taken in. I was provided a **gas-powered loaner** and was explicitly told that fuel expenses would be covered through **GM Executive Concierge**. Unfortunately, my experience with GM Concierge has been unacceptable. I was assigned a representative but have **never spoken to her live**, despite numerous calls and clear communication of my availability. I have spent **hours** attempting to obtain reimbursement and assistance, without resolution. My vehicle is now **back in the shop**, and this matter remains unresolved. Additionally, although I have paid my vehicle payment to remain current, I am requesting **reimbursement of this payment**. This expense was incurred as a direct result of GM’s failure to provide timely service, a comparable loaner, and effective concierge assistance during a documented safety-related vehicle failure. I paid under necessity to mitigate further harm, and reimbursement is appropriate to fully resolve this matter. I am requesting: • Reimbursement for fuel expenses related to the loaner vehicle • Reimbursement of the vehicle payment made under necessity • A written explanation for the concierge communication failures • Assurance that safety-related failures are handled promptly • Confirmation that this complaint has been escalated

12/10/25 took wife’s vehicle to church, came home, at 11:22pm a loud noise from outside brought us out of bed, ran to door, wife asked if I smelled something, went outside and seen the glow from in front of garage, I ran to the garage and saw truck burning from engine bay, hooked up water hose, didn’t faze it, took fire department 20 minutes to show, truck has not been driven since 12/6/25, I live 2.5 miles back in the hills, police asked for surveillance video and showed the truck just started burning under the hood, now I’m getting the run around by AS insurance company

5449 miles. Motor had a knock. Took to dealership and they replaced valve lifters

While I driving in the past week, a warning that "propulsion power reduced" appeared on my dashboard several times. The last time that I had driven the car, the heater would not turn off, and the smell of burnt rubber filled the car and then dissipated soon after. The car would only run in it's gas engine mode, and not switch over to electric mode, as it usually would. The next morning, the car would not start. The dash board would light up as if the car started, but when I shifted into drive, a warning appeared on the dash, "Shift to park", as it would when the car is not running. I could not start the vehicle. After plugging the vehicle in, a warning appeared on the console stating that "Charging is not available". The car was towed to the dealership. Their diagnosis showed that the Battery Energy Control Module had failed and must be replaced. They later confirmed that an electric cable needed to be replaced that was "corroded", but they could not confirm the cause of the corrosion because the cable was disposed of already. After researching online, I found that GM issued a Special Coverage bulletin: N232432680, citing a common malfunction of the Battery Energy Control module in 2016 to 2018 Chevy Volts that "causes a reduced power mode, a no start condition, or a no charge condition." The Special Coverage was to extend the warranty to 15 years or 150,000 miles. After inquiring the dealer about the Special Coverage, they claimed that our car is not covered under the warranty. After calling customer service, they claimed the coverage comes from NHTSA, and GM only issues orders by VIN, and therefore cannot cover the issue. After calling NHTSA, I was told the special coverage is not a national recall, and is internal to GM. The GM dealership still claims that the control module on our car is not covered under the warranty, and have denied the request for a manager inspection or investigation.

For the third time, my windshield wipers quit working in the middle of a rain/snow storm. Have taken the vehicle into GM service under warranty twice, the first time they updated the software but that repair only lasted a few months. Second time they replaced the windshield sensor, that lasted a few months. Now today, driving home in the snow my wipers quit working altogether. The sprayer worked, the rear wiper on the same handle works, but nothing else I could do gets the wipers to work. This is a big safety concern as it has happened all while driving in I climate weather.

The contact owns a 2020 Chevrolet Silverado 1500. The contact stated that while driving at various speeds, the vehicle unexpectedly sputtered. There were no warning lights illuminated. The dealer was contacted; however, the vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline for further assistance. The approximate failure mileage was 73,000.

My vehicle experienced a brake system failure that rendered it unsafe to drive and required it to be towed to the dealership. I have been informed by the dealer that the issue involves a failure of the left rear brake caliper. The vehicle is currently out of service at the dealership. Because this issue affects the braking system, it is a significant safety concern.