2019 CHRYSLER PACIFICA Complaints

Loss of Motive Power reoccurrences (2 incidents) AFTER 1803A182 Safety Recall 03A correction was performed, 9 May 2023, by reprogramming Hybrid Control Processor/Aux Hybrid Control Processor on 2019 Chrysler Pacifica Plug-In Hybrid (mileage: 35,180) Experienced a sudden loss of power twice; 16 and 17 September 2023. - 16 SEPTEMBER: Having just merged into one lane from two and speeding up hill (from approx. 20 mph) to merge onto highway, a sudden loss of power occurred without an adequate shoulder to pull off, resulting in time critical crash avoidance maneuvers by all vehicles behind us. No known crashes occurred within our viewing range. ADDITIONAL DETAILS: Unable to shut down vehicle for 2-3 minutes Check Engine Light illuminated Dash Diagnostic screen: “Service Charging System” error Electric Power available: 56% Fuel: 3/8th) - 17 SEPTEMBER: After running a preliminary diagnostic test with my personal OBD tester, I noticed that the Check Engine Light turned off after the connection activated. I did NOT clear any codes. After printing the list of faults generated from the evening prior, I chose to take it for a short test drive. While waiting at a stop light within a mile from my house, the same issue occurred again, “Service Charging System” error followed by two additional alternating notification on the dash, “Service Shifter” error and “Service Shifter Stop Safely Shut Off Vehicle to Engage Park,” with the transmission indicator selector knob lost illumination and became non-responsive. (as seen in attached pictures from previous incidents) Luckily, everyone was stopped this time. Within 20-30 seconds, the entire vehicle, including dashboard went completely dead then blipped back on as if nothing had happened, allowing me to make it home safely.

The vehicle has stalled as trying to continue after a stop at a light or stop sign. It will not travel except at 10 miles per hour or less while trying to cross the intersection. Other drivers are impatient and start honking. This has also happened while going down a busy street . It jerks when you start to go after stopping. Happened in July 2023 -- 2X August 2023 -- 2X September 2023 -- 2X

Start/stop feature has stopped working (warning light is on), and steering wheel is sticking on short turns requiring extra pressure to right the wheel. There is a recall for this problem, however my car is not included.

Hood has rusted throughout most of the entire hood UNDER the paint. no accident has occurred , but extremely concerned hood may break apart and crash into windshield and cause a severe dangerous accident. Other vehicles of this kind may have same serious problem.

Van was idling rough and started to struggle to start in the morning, at times needing to try a few times before it would start up. Once driving the van is still idling roughly and at red lights feels as if it will not be able to drive at all. The check engine light came on so we had the error code read at AutoZone throwing the P0303 Cylinder 1 misfire. We first took it to our local mechanic where he was unable to fully diagnose the issue, he recommended we then take it to the dealership. Our van is currently at the dealership with coolant leaking into the head gasket. We have opened a case with the dealership and are independently pursuing them taking responsibility for the faulty parts. The car did not 'drive hot' at all and not temperature gauge change occurred at all. I cannot safely drive or count on this van to drive my four kids around at this time. This is a design/manufacturing flaw as I have recently found out that it is occurring in Chrysler Pacifica's at a high rate around 60k miles. We are at 63k in a 2019 and are now told we must pay 4,500k to replace the head gasket that the coolant has leaked into. This issue is common with this model and there is no guarantee that this will prevent the same issue with another cylinder or force us to buy a new engine on a 4 year old car.

The auto start stop service light keeps going on. It drains the battery. The car now puts itself into park while at a red light or stop sign. In the last year I've had 2 batteries replaced and since 2019 the car has been in the shop 5 or 6 times, still they cannot fix the issue.

What component or system failed or malfunctioned, and is it available for inspection upon request? Electronic Shifter, No Can Bus, All safety features. Yes still available for inspection. How was your safety or the safety of others put at risk? Car becomes inoperable and left stranded. Fear of losing power or crash. Has the problem been reproduced or confirmed by a dealer or independent service center? Yes, Reedman Toll Chrysler dealer in Langhorne, PA from 4/18/23- 5/31/23 replaced parts ) could not fix. Yes, Towed to independent mechanic (Artie's Automotive Ambler, PA) on 5/31/23 - currently there to date. Replaced parts and can not fix. (electronic Shifter replaced, transmission module replacd, inspected grounds, replaced both batteries) Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? Yes, Manufacturer Chrysler and independent mechanic. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? Service shifter message which deactivates shifter, no can bus, all safety controls flash on /off, fuel gauge goes up and down, warning lights flash. First appeared right after radio tried to do a software update. I have pictures and videos of the issue. Leased car 2019 until Feb 2023. Purchased car from lease Feb 2023 and car has been inoperative since April 2023. There are multiple concerns from people experiencing similar issues as well on internet as well as videos on YouTube. I have videos and pictures of the issue.

On Wednesday, 7/19, I was stopped at a red light on a busy road in Gastonia, NC (South New Hope Road and Titman Road). When the light turned green, and I put my foot on the gas, the car stalled and shut off. Upon pressing the ignition button, it would not start again. For several weeks, the car would stall at a red light, but would always turn back on by pressing the ignition button. There were NO warning messages whatsoever. I had to cross a busy road to get to the sidewalk to get out of danger. The car was in the left turn lane, stopped with hazards on. My husband had to come, turn our other car around so he could attempt to charge the battery. When he charged the battery, the car started. I had to, again, cross the busy road to get back to my van and go home. We changed the car's two batteries, and it has not happened again so far. Upon reading several Chrysler Pacifica forums, apparently when the battery gets low (it was at 30% when this happened), the auto start shuts off and does not work since there is not enough power left in the battery.

I have less than 30,000 miles on my 2019 Chrysler Pacifica. I was told by the dealership both my lower front control arms need to be replaced. I have been hearing this squeaky sound for a couple of months I did not expect anything like this. The Dealership said this is not Safety Problem. When does it become a Safety problem?

245/50/20 tire size Tire sidewall separation. Tire is available for inspection. An independent service center has confirmed this to be a manufacturer issue. No prior warnings.