2019 CHRYSLER PACIFICA Complaints

CAR SUBJECT TO RECALL FOR MALFUNCTIONING REAR CAMERA (VE-2 IS CODE) DURING REPAIR, TOUCHSCREEN RENDERED INOPERABLE. NOW, CAMERA DOESN'T WORK AT ALL, MOST CONTROLS REQUIRE USE OF TOUCH SCREEN WHICH NO LONGER WORKS. CAR HAD NO ISSUE BEFORE RECALL, NO NO BACKUP CAMERA AND REPAIRS ARE EXPECTED TO TAKE AT LEAST 6 WEEKS DUE TO CLAIMED LACK OF PARTS.

TL* THE CONTACT OWNS A 2019 CHRYSLER PACIFICA. THE CONTACT STATED WHILE DRIVING AT VARIOUS SPEEDS WITH THE CRUISE CONTROL ENGAGED, THE RPM'S INCREASED TO HIGH WITHOUT WARNING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE CONTACT WAS INFORMED THAT THE VEHICLE WAS WORKING AS DESIGNED. THE VEHICLE WAS TAKEN TO SAPAUGH CHEVROLET BUICK GMC (1435 MCNUTT ST, HERCULANEUM, MO 63048; (636) 931-0055) WHERE THE MECHANIC WAS UNABLE TO DUPLICATE THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 42,323.

THE VEHICLE STALLS OUT WHILE ACTIVELY DRIVING IT DOWN THE ROAD ON A CITY STREET. THE VEHICLE STOPS MID DRIVING, IMMEDIATELY SHUTS OFF, LOSES ALL POWER, AND ENGAGES PARK BY ITSELF. THE VEHICLE THEN FAILS TO RESTART AND LEAVES DRIVER STRANDED IN UNSAFE CONDITIONS. HAPPENED THE FIRST TIME DRIVING 40MPH DOWN A CITY ROAD. DRIVER WAS ALMOST REAR ENDED. AFTER 20 MINS DRIVER WAS ABLE TO GET IT STARTED AGAIN ONLY TO HAVE IT HAPPEN HALF A MILE DOWN THE ROAD. HAD THE VEHICLE TOWED BY CHRYSLER TO THE NEAREST DEALERSHIP. THEY FOUND NO STORED ERRORS AND SAID NOTHING WAS WRONG. THEY INSTALLED A FLIGHT RECORDER IN THE VEHICLE AND WE PICKED IT UP YESTERDAY. 10 MILES AWAY FROM THE DEALERSHIP WHILE DRIVING ON ANOTHER CITY ROAD THE VEHICLE AGAIN SHUT ITSELF OFF WHILE DRIVING, HAD A COMPLETE LOSS OF POWER, AND LOCKED ITSELF INTO PARK MODE AND WOULDN'T RESTART. THIS TIME HAD MY ENTIRE FAMILY AND TWO YOUNG CHILDREN IN THE CAR TRAPPED IN THE MIDDLE ON A BUSY INTERSECTION. VEHICLE WAS THEN TOWED AGAIN TO THE SAME DEALERSHIP AND THEY CLAIM THE FLIGHT RECORDER DIDN'T PICK UP ANYTHING. A CLAIM HAS BEEN OPENED UP WITH FCA HEADQUARTERS AND AGAIN NO ONE IS ASSISTING IN THIS ISSUE. THIS IS A HUGE SAFETY CONCERN AND NEEDS TO BE ADDRESSED.

ON NUMEROUS OCCASIONS THE VAN HAS LOST BRAKE FUNCTION. I CAN SLOWLY BE COMING TO A STOP AND PRESS BRAKES ALL THE WAY TO THE FLOOR AND I'M STILL COASTING. VERY SCARY. HOWEVER TODAY TOOK THE CAKE. I WAS LEAVING A STEEP DRIVEWAY AND IT HAPPENED, I PANICKED AND TRIED TO APPLY THE PARKING BREAK BUT IT DID NOT HELP. PRAISE THE LORD A CAR WASNT COMING BC I COASTED RIGHT ON INTO THE ROAD. WE WILL LIKELY HAVE TO GET IT IN SHOP BC THIS IS GETTING VERY DANGEROUS AND WE HAVE 4 KIDS IN TOW. PLEASE RECALL THIS

AS I WAS DRIVING ON A CITY STREET AND APPLIED THE BRAKES THE CAR SUDDENLY STOPPED AND COMPLETELY SHUT OFF THE ENGINE AND SHUT DOWN. UNABLE TO START THE CAR AFTER A FEW ATTEMPTS IT FINALLY STARTED AGAIN, WENT A FEW MORE FEET AND THEN COMPLETELY SHUT DOWN AND THE VEHICLE TURNED OFF AGAIN, IN THE MIDDLE OF THE ROAD. THE CAR BEGAN TO SMOKE FROM THE FRONT AND THERE WAS A STRONG SMELL OF GAS. A PEDESTRIAN CAME OVER AND TOLD ME NOT TO ATTEMPT TO START THE CAR AGAIN BECAUSE THERE WAS GASOLINE LEAKING FROM THE BOTTOM OF THE CAR. I HAD MY CHILDREN IN THE CAR WITH ME AT THE TIME AND SO WE ALL HAD TO HOP OUT IN A PANIC AND I WENT INSIDE A NEARBY COFFEE SHOP TO CALL THE POLICE, INSURANCE CO AND A TOWING SERVICE. AS I MENTIONED THE CAR WAS IN THE MIDDLE OF THE ROAD, WHICH WAS A DANGER TO DRIVERS PASSING BY AND TO MYSELF, ALL I COULD SEE WAS GASOLINE POURING OUT OF THE CAR. WHEN THE TOW TRUCK TOOK THE VEHICLE TO A CHRYSLER DEALERSHIP SERVICE, THEY INFORMED ME THAT THE CLAMP FROM THE FUEL LINE SOMEHOW CAME OFF AND THIS WAS "A ONE IN A MILLION CHANCE OF HAPPENING TO ANYONE". THEY OFFERED ME NO EXPLANATION AS TO WHY THIS OCCURRED AND OFFERED ME NOTHING TO EASE MY WORRY OF THIS HAPPENING AGAIN IN THE FUTURE. I WOULD LIKE TO POINT OUT THAT WE PURCHASED THIS AS A NEW VEHICLE AND IT WAS STILL UNDER WARRANTY. NONETHELESS A CONCERNING ISSUE AS THIS COULD HAVE CAUSED A FIRE OR EXPLOSION WITH ME AND MY 3 CHILDREN IN THE VAN. THANK YOU FOR TAKING THE TIME TO READ THIS, PLEASE SEE ATTACHMENTS FO THE DOCUMENTATION FROM THE DEALERSHIP.

I CAN STEP ON THE BRAKE AT A STOP LIGHT AND THEN THE BRAKES PUSH BACK AT ME AND MAKE A HISSING SOUND AS IT HAPPENS. THEN I TRY TO PUSH IT BACK DOWN AND IT WON'T ALLOW ME TO AND IT STARTS TO MOVE. IT HAS HAPPENED SEVERAL TIMES SO EVERY TIME IS HAPPENS I JUST HAVE TO PUT THE CAR IN PARK UNTIL THE LIGHT TURNS GREEN.

WHILE DRIVING CAR ON CITY STREET STARTED TO HESITATE WITH POWER, SO PULLED OFF ROAD AND PUT IN PARK. THEN WAS UNABLE TO TAKE CAR OUT OF PARK OR SHIFT IN ANY WAY. BLUE LIGHT JUST FLASHED. WASN'T ABLE TO SHUT THE CAR OFF AND THE CAR HAD TO BE TOWED TO THE DEALER WHILE STILL RUNNING. MESSAGE SAID 'TRANSMISSION". THIS HAPPENED TWICE WITH THE FIRST OCCURENCE BEING JUST SHORTLY AFTER PURCHASE. VEHICLE HAS BEEN AT DEALER FOR 44 DAYS AND IS STILL NOT FIXED.

THIS VAN WAS PURCHASED BY A DEALER WITH APPROXIMATELY 23,000 MILES. IT WAS SOLD TO A RETAIL CUSTOMER AND THE FOLLOWING DAY IT CAUGHT ON FIRE IN THE CUSTOMERS GARAGE. WE HAD IT TOWED TO A CHRYSLER DEALERSHIP AND CHRYSLER SAID THEY WOULD NOT ACCEPT ANY RESPONSIBILITY FOR FIRE, EVEN THOUGH THE VEHICLE IS CLEARLY UNDER BUMPER TO BUMPER WARRANTY. AFTER LEAVING IT THERE WHILE TRYING TO GET CHRYSLER TO FIX IT WE FINALLY SENT A TOW TRUCK TO PICK IT UP. THE TOW TRUCK DRIVER GOT IN THE VEHICLE TO PUT IT IN NEUTRAL AND IT CAUGHT ON FIRE AGAIN. THE ENTIRE FRONT END OF THE VEHICLE IS BURNER/MELTED AND CHRYSLER REFUSES TO LOOK AT IT OR REPAIR IT UNDER WARRANTY.

WHEN DRIVING AND I PRESS ON THE BRAKES THERE IS A 'AIR ' SOUND AND IT DOES NOT BRAKE RIGHT AWAY. IF I'M IN A BIT OF A HILL AND I HAVE THE BRAKES PRESSED IT WILL GIVE OUT AND START ROLLING BACK AND I HAVE TO PRESS IT ALL THE WAY IN WHICH MAKES AN UGLY SOUND AND IT STOPS AFTER A BIT. IF I HAVE TO SUDDENLY STOP TO NOT HIT A CHILD AND I PRESS ON THE BRAKES IT WILL STILL GO ON FOR A WHILE. I TOOK IT TO GET BRAKES CHECKED AND WAS TOLD THE BRAKES ARE GOOD, ALMOST NEW. I HAVE FOUR KIDS AND THIS IS EXTREMELY SCARY. I NEED HELP THIS HAS BEEN GOING ON FOR ABOUT 2 WEEKS. WHAT COULD POSSIBLY BE WRONG?

THE VEHICLE WOULD NOT STOP WHENEVER I PRESSED THE BRAKE PEDAL. IT FELT HARD AND DID NOT RESPOND. MUCH LIKE OTHER COMPLAINTS ON THIS WEBSITE, THE PEDAL MADE A HISSING SOUND WHENEVER IT CAME UP. THE POWER BRAKE SYSTEM IS BEING LOOKED AT AND IS A COMMON PROBLEM. A RECALL ON THIS SYSTEM CLEARLY NEEDS TO OCCUR BEFORE SOMEONE DIES. COULD NOT STOP AT STOPLIGHT WITHOUT PUMPING BRAKES AND COULD NOT STOP IN DRIVEWAY WITHOUT HITTING MY OTHER VEHICLE ENTIRELY. HIGHLY RECOMMEND A DIFFERENT VEHICLE UNTIL THIS SYSTEM IS RECALLED BECAUSE OF HOW OFTEN THIS OCCURS