2019 CHRYSLER PACIFICA Complaints

THE POWER BRAKE BOOSTER LEAKS, WHICH CAUSES THE BRAKES TO BECOME INOPERABLE. THIS DESPITE THE VEHICLE ONLY BEING ONE YEAR OLD. THIS DEFECT HAS BEEN DISCUSSED ON NUMEROUS CHRYSLER PACIFICA MESSAGING BOARDS AND COULD PRESENT A SERIOUS DANGER TO UNKNOWING DRIVERS. WE EXPERIENCED A BRAKE FAILING WHILE GOING APPROXIMATELY 40 MILES PER HOUR ON A STREET. THE BRAKES BECAME EXTREMELY HARD, FORCING DRIVER TO PUT ALL HER WEIGHT DOWN TO STOP THE VEHICLE. THE VEHICLE IS BEING REPAIRED AT A COST OF $442, THOUGH THE REPLACEMENT PART IS ON BACKORDER AND WILL NOT BE RECEIVED FOR THREE WEEKS AFTER TAKING THE CAR IN FOR INSPECTION.

PURCHASED 2019 CHRYSLER PACIFICA LIMITED IN JULY 2020 WITH JUST OVER 30,000 MILES ON IT. LAST WEEK THE MASTER CYLINDER FOR THE BRAKING SYSTEM STARTED TO ACT UP. WHEN SITTING AT A STOP LIGHT/SIGN THE BRAKES START TO MAKE A LOUD HISSING SOUND AND PUSH BACK AGAINST MY FOOT FORCING ME TO PUSH THE PEDDLE ALL THE WAY TO THE FLOOR WITH MORE FORCE THEN SHOULD BE NEEDED. THIS CAUSES THE BREAKS TO DISENGAGE AND THE VAN ROLLS. I AM FORCED TO PUT THE VAN IN PARK AT STOP LIGHTS SO I WILL NOT ROLL INTO TRAFFIC OR VEHICLES IN FRONT OF ME WHEN I AM SUPPOSED TO BE STOPPED. SOMETIMES I AM ON A DECLINE OR EVEN JUST SITTING ON A STRAIGHT AWAY WAITING AT A STOPLIGHT/SIGN. THIS IS A MAJOR SAFETY ISSUE AS I HAVE MY KIDS IN THE VEHICLE 90% OF THE TIME. I AM NOT THE ONLY PERSON WITH THIS SAME ISSUE THAT I HAVE SEEN ON THE FORUMS AND NHTSA THIS NEEDS TO BE ADDRESSED.

EVER SINCE I HAVE HAD THIS CAR THE BRAKES HAVE BEEN AN ISSUE. I CAN STEP ON THE BRAKE AT A STOP LIGHT AND THEN THE BRAKES PUSH BACK AT ME AND MAKE A HISSING SOUND AS IT HAPPENS. THEN I TRY TO PUSH IT BACK DOWN AND IT WON'T ALLOW ME TO AND IT STARTS TO MOVE. IT HAS HAPPENED SEVERAL TIMES SO EVERY TIME IS HAPPENS I JUST HAVE TO PUT THE CAR IN PARK UNTIL THE LIGHT TURNS GREEN.

BOTH BATTERIES HAVE FAILED TWICE WITHIN A 4 MONTH PERIOD. FIRST TIME IT FAILED TO START AND GAVE A WARNING. SECOND TIME THE VEHICLE FAILED DURING OPERATION ON A PUBLIC ROAD WITHOUT ANY WARNING AND WOULD NOT RESTART.

THE VEHICLE SUFFERED FROM LACK OF BRAKE POWER BOTH AT HIGH SPEED AND LOW SPEED. THE BRAKE PEDAL FELT VERY HARD (ALMOST LIKE IT WAS AT A HARD STOP) BUT DID NOT GO TO THE FLOOR, THE BRAKE EFFECTIVENESS SEEMED TO BE VERY LOW. AT HIGH SPEED THE VEHICLE HARDLY SEEMED TO SLOW, AT LOW SPEED THE VEHICLE ROLLED PAST A STOP SIGN. NOTICED A LOUD HISSING NOISE FROM UNDERNEATH THE DASH WHEN PEDAL WAS PRESSED PAST A CERTAIN POINT. TOOK VEHICLE TO DEALER IN FORT COLLINS - THEY TOLD ME THE BRAKE BOOSTER NEEDED REPLACING. THIS WAS OUT OF STOCK AND RATHER SURPRISINGLY I WAS TOLD I COULD DRIVE THE VEHICLE UNTIL THE PART ARRIVED (EXPECTED IN 7-10 DAYS). I WAS VERY SURPRISED THAT THE VEHICLE WOULD BE RELEASED BACK TO ME WITH THIS DEFECT. I DECLINED SAYING I THOUGHT THE FAULT WAS SERIOUS SINCE IT AFFECTED BRAKING EFFICIENCY.

THIS INVOLVES A 2019 CHRYSLER PACIFICA PLUG-IN HYBRID. WHILE TRAVELING AT 80 MPH WITH DYNAMIC CRUISE CONTROL ENGAGED, THE VEHICLE SUDDENLY LOST ALL PROPULSION. THE INTERNAL COMBUSTION ENGINE WAS OFF, AND NO POWER CAME FROM THE ELECTRIC MOTOR. THE AIR CONDITIONING ALSO TURNED OFF. DESPITE PRESSING THE ACCELERATOR, THERE WAS NO POWER AT ALL. THE VEHICLE WAS ONLY COASTING, AND LOST SPEED RAPIDLY. DESPITE LOSING PROPULSION, I NEVER FELT LIKE I LOST BRAKES OR STEERING. DESPITE THIS, I FELT VERY UNSAFE AS I WAS TRAVELING AT HIGHWAY SPEED IN THE MIDDLE OF AN INTERSTATE WHEN THIS OCCURRED. THE DISPLAY ALTERNATED BETWEEN TWO MESSAGES. ONE STATED I NEEDED TO SHIFT TO 'P' AND PRESS THE START BUTTON (THE VEHICLE WAS STILL IN MOTION). THE SECOND MESSAGE STATED THERE WAS A FAULT IN THE HYBRID CHARGING SYSTEM. ONCE STOPPED ON THE SHOULDER, I SHIFTED TO PARK AND PRESSED THE START BUTTON WHILE PRESSING THE BRAKE PEDAL (THE NORMAL PROCESS TO START THE VEHICLE). THE DASHBOARD, INFOTAINMENT SYSTEM, AND WINDOW CONTROL APPEARED TO POWER-CYCLE, BUT NEITHER THE VEHICLE NOR THE AIR CONDITIONING WOULD START. THE DASHBOARD CONTINUED TO DISPLAY A MESSAGE SAYING A CHARGING SYSTEM FAILURE HAD OCCURRED. AFTER 45 MINUTES OF REPEATEDLY TRYING TO START THE CAR BY PRESSING THE BRAKE AND PUSHING THE START BUTTON. I TRIED JUST PRESSING THE START BUTTON WITHOUT PRESSING THE BRAKE. THE CAR SHUT ALL THE WAY OFF, AND AFTER WAITING A MOMENT, I WAS ABLE TO START THE CAR BY PRESSING THE BRAKE AND THEN PUSHING THE START BUTTON. ONCE STARTED, THE VEHICLE THEN RAN NORMALLY EXCEPT FOR A CHECK ENGINE LIGHT. FIVE DAYS PRIOR TO THIS INCIDENT, A CHRYSLER DEALER PERFORMED THE REPAIR FOR RECALL NHTSA 19V-886, AND THE INITIAL INSPECTION FOR RECALL NHTSA 20V-334.

TL* THE CONTACT OWNS A 2019 CHRYSLER PACIFICA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V334000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. WESTBURY JEEP CHRYSLER DODGE RAM SERVICE & PARTS (111 BOND ST, WESTBURY, NY 11590, (516) 336-4788) WAS CONTACTED AND CONFIRMED THAT PARTS WERE NOT AVAILABLE FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TRIED STOPPING FOR A RED LIGHT AND BRAKES DID NOT RESPOND. I WAS IN THE RIGHT LANE. VAN SEAMED TO SPEED UP. GOT INTO RIGHT TURN LANE AND VAN SLOWED DOWN BUT STILL NOT STOPPING. HIT CAR IN FRONT, LUCKILY NO DAMAGE TO EITHER VEHICLE.

A VEHICLE FIRE MAY INCREASE THE RISK OF INJURY TO OCCUPANTS AND PERSONS OUTSIDE OF THE VEHICLE, AS WELL AS PROPERTY DAMAGE PER THE SAFETY RECALL LETTER I RECEIVED FROM CHRYSLER. 12-VOLT ISOLATOR POST CONNECTION SAFETY ISSUE. NO REMEDY IS CURRENTLY AVAILABLE.

TRANSMISSION WILL ONLY GO INTO 9TH GEAR AND ENGAGE AT SPEEDS UP TO 61 MPH, IF IT DOWNSHIFTS TO GO UP A HILL IT WILL NEVER EVER GO BACK INTO 9TH GEAR AGAIN UNLESS YOU SLOW DOWN TO 61 MPH THEN SLOWLY ACCELERATE TO GET IT TO STAY IN 9TH TOP GEAR? I TOOK IT TO CHRYSLER DEALER AND THEY SAID WELL YOU MIGHT NEVER SEE 9TH GEAR THAT'S HOW THEY RUN. THIS IS NOT ACCEPTABLE, CHRSYLER NEEDS A UPDATE TO ITS PROGRAMMING FOR BETTER SHIFTS... *TR