2019 CHRYSLER PACIFICA Complaints

I have had an issue with my brakes for a couple years. I have taken my van to a couple of different mechanics to express my concerns and they have changed brakes but the issues continue. The brakes do not always work effectively. They make a hissing sound. When my foot is on the brake, sometimes my van will still roll forward or backwards - this has happened often when leaving parking lots. I cannot stop quickly when animals or unexpected moments happen while driving on the highway. I have not yet had an accident due to this but this condition is very serious. There was an extended warranty issued due to this issue (brake booster) but it was issued prior to these issues occurring in my vehile and has expired. The issues are still very dangerous. I encourage this warranty coverage to be extended further.

While driving the steering will lock up and force a jerk when trying to get the steering wheel to move. At times there is a shudder while turning at slow speeds. Originally it was only present while turning as you are on an on ramp. It now appears also while driving straight.

The steering wheel locks up partially when you turn the wheel making it super dangerous when driving. It’s done it for as long as I have had the vehicle. There was never any warning messages prior to the problem. I have not had it inspected by anyone. Unknown if it’s been reproduced by dealer.

There is bubbling all along the hood of the van and now it is chipping. We inquired about this when we were getting oil changes at the dealer and no one said anything. I have a friend who said hers was recalled but I never received anything. We inquired a couple times and was brushed off. I now know that there was a recall and that this is a known defect. I only have 43k miles on this van it’s always I. A garage and I would like mine fixed since this is a well known defect.

We bought our van new in 2019. It has always made a grinding noise when making hard turns. The dealer said it was normal. Flash forward to a few weeks ago when we hit 105k miles. We started noticing more grinding noises and sensations when turning the wheel. Additionally, we noticed a tugging sensation on the wheel when going over 60 mph. It felt like the lane assist was turned on, but it wasn’t. We took our van to our trusted auto repair garage. They did a series of tests which included isolating the sound of clicking and grinding to the electronic steering gear. We were told that this part would cost $5400 to replace. We believe that this part is going bad too early in the life of our van and would like the NHTSA to investigate.

The contact owns a 2019 Chrysler Pacifica. The contact stated that while the vehicle was stopped at a red light, the vehicle made an abnormal sound and the transmission unexpectedly shifted from drive(D) to park(P) and the vehicle shut off. No warning light was illuminated. The vehicle was able to be restarted. The contact stated that the failure occurred once a week. The contact also stated that the battery had previously been replaced. The vehicle was taken to an independent mechanic, who determined that no cause of failure was found. The vehicle was not repaired. The manufacturer was made aware of the failure and confirmed that there was no recall associated with the VIN. The failure mileage was approximately 41,000.

Electrical power steering assistance system. The steering wheel starts becoming difficult to smoothly turn in corners over 30-miles per hour. Steering wheel required excessive force to overcome the resistance caused by the steering system (almost like having a non-power system steering system in turns). No issues on straight roadways. No warning lamps light. Getting worse (only used for local travel). It requires a physical effort to turn the steering to remain on track within a curve. It has yet to be confirmed by a dealer: Williamsburg Chrysler sold me this vehicle 3-months ago as perfect (but as-is). If YOU suggest a dealership trustworthy enough to evaluate the system I will go there, otherwise I know of no dealership in my area who knows (or cares) to troubleshoot issues that are not so obvious parts are not falling off. NOTE: I noticed a Safety Recall V53/NHTSA 19V-348 Power Steering Assist exists but not specified for my 2019 Pacifica. The description is exactly what I'm referring to.

While driving the car is unable to switch gears from D to L gear and has no power to accerlerate up hill.

The vehicle has no power going up hills or accelerating and just stops and doesn't move. To get the car to move again you have to turn the car off and back on. Even if you put the car in L it can still just go back in regular drive on its own an cut out with no acceleration.

This has been ever since I got my van. Sometime when I drive my lights come on and it goes into limp mode. Most of the time. When I start my van my lights will turn on. I have to turn my car off . Then start again to get my van riding correctly. The other day I was making a U-turn and my engine stalled and I was almost hit by a truck.