2019 CHRYSLER PACIFICA Complaints

While driving light came on that car was hot. Immediately pulled over and had the van towed. Was told the head gasket was blown which damaged the engine. Engine now needs to be replaced. Cheapest estimate has been $9,000 at a dealership, van isn’t even paid off yet. My 5 children were in the car when this happened I was afraid the vehicle was going to stop in the middle of the rd. No other warnings or anything. Also when we first purchased van was idle and then go silent like it’s supposed to we have noticed it doesn’t even get quiet anymore. Very disappointed family of 7 with no way to have our van repaired.

when you are pushing the brakes the brakes want to push against you and go forward. It also wants to not steer the direction that you are steering sometimes making it very dangerous.

There was a battery safety recall (72B) letter sent to me for potential fire danger. On the letter, in bold, "a vehicle fire can result in increased risk of occupant injury and/or injury to persons outside the vehicle as well as property damage" 3/25 - 3/29 - 72B Recall work at Autonation Dealership completed Since the recall repair, my “service engine” light will intermittently turn on/off. 5/30 - Mile High Hybrid Diagnostic Code - U0412 “Invalid data received from battery energy control module” 6/12 - 6/18 - at AutoNation Dealership. U0412 - only software upgrade completed 7/1 - 7/8 at AutoNation Dealership - p0D57. They suggested it's a charger issues and to only use Mopar charger 7/24- O'Malley Diagnostic Code - U0412 - have ONLY been using Mopar charger. (NOT a charger issue) Waiting to hear back from Chrysler on path forward. I want answers to get this hybrid battery issue fixed. Days at the Shop: 3/25 - 3/29 - 4 5/30 - 1 6/12 - 6/18 - 6 7/1 - 7/8 - 7 Total - 18 days

1. Brakes give way and cannot stop car until halfway into intersection. Brake is metal to metal. Hear clanking sound………. Also 2. When stepping on brake, car speeds up. I’ve had 2 accidents by rear ending car in front of me. This has happened 4-5 times this past year.

The car doesn't stop when break is pressed all the way down has newer brake pads, practically slides into intersections and other vehicles. Has appointment at dealer on july first but they stated no recall is issued for this problem.

While stopped at a red light my van alerted me that the start/Stop feature was not working, turned itself off and put the van in Park causing much confusion and my almost getting reended as I was unsure what to do.

The contact owns a 2019 Chrysler Pacifica Plug-In Hybrid. The contact stated while driving 75 MPH down a winding mountain road, the message “Pull Over Immediately - Vehicle will Shut down Soon” was displayed. The contact pulled over and was able to restart the vehicle. The contact stated that the message was displayed three times. The vehicle was driven to the local dealer, where it was diagnosed that a software update and transmission rebuild were needed. The vehicle was repaired. The manufacturer was not contacted. The failure mileage was approximately 70,200.

Vehicle Incident Summary – 2019 Chrysler Pacifica [XXX] is the orginal owner Initial Incident – [XXX] At 50,779 miles, my 2022 Chrysler Pacifica lost all power while driving on Mound Road in Sterling Heights, MI. Officer Nathan Sears from the Sterling Heights Police Department assisted, and the vehicle had to be towed. The diagnosis at the time was complete battery failure—both batteries were replaced. Current Ongoing Issue – [XXX] At 86,000 miles, the vehicle once again became completely inoperable. It was towed to Jim Riehl’s Chrysler Dodge Jeep Ram in Warren, MI. I was initially told the issue was the starter, and I paid $1,200 for the repair. However, the vehicle still does not start. I have now been told the issue may be a blown head gasket or engine failure. The dealership is requesting an additional $2,000–$3,000 just to disassemble the vehicle to determine the exact cause. If it is indeed an engine failure, I’ve been informed that repairs could cost up to $12,000. Concerns: I paid for a starter replacement and the car remains undrivable. There was no resolution or refund offered despite a misdiagnosis. Now I am being asked to pay thousands more just to identify the problem. If this is engine failure, it occurred at only 86,000 miles. I have since found many other Pacifica owners reporting similar failures—battery, engine, and complete loss of power—raising concerns of a potential manufacturing defect. Why I’m Reporting This: This vehicle has experienced major, potentially dangerous failures twice—first a complete power loss while driving, and now possible engine failure without warning. If this had happened at higher speeds or on the highway, it could have been catastrophic. I am requesting this issue be investigated for possible safety defects and design flaws. VIN: [XXX] 3.6 liter VG engine Location: Sterling Heights/Warren, MI Dealership: Jim Riehl’s Chrysler Dodge Jeep Ram INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Engine shut down warning while on the highway stating to pull over as the engine was going to shut down. No power to accelerate during this time. This is the second time this has happened and the first time the transmission needed to be replaced under warranty. The problem persists despite Chrysler’s attempts to fix.

The brake pedal felt spongy and did not engage without me pumping the brakes at a traffic light. I had to quickly change lanes to get the brakes to engage. Otherwise I would have crashed into the vehicle in front of me. Also sometimes when sitting at a traffic light the brake pedal pulls away at random as if it is disengaging which cause the car to roll forward. I have to again pump the brake pedal. This issue has occurred 2-3 times so far. I took the van to two different auto repair shops. One shop said it’s the Brake booster. I got a second opinion at another mechanic shop and he did not find a problem with the car and could not recreate the problem. The second mechanic indicated it is most likely a Chrysler specific problem and the car should be taken back to the dealer. As the car needs to stop when the brakes are depressed as it could cause an auto accident. I was advised to check to see if there is already a recall relating to the ABS brakes system for the Chrysler Pacifica. I also mentioned the Electronic Stability Control Service light is coming on the dashboard display at times.