COACHMEN Complaints

TL* THE CONTACT OWNS A 2017 COACHMEN FREELANDER EQUIPPED WITH A KIDDE FIRE EXTINGUISHER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V756000 (EQUIPMENT); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER STATED THAT THEY WOULD SEND THE CONTACT A REPLACEMENT FIRE EXTINGUISHER AND PROVIDED REFERENCE NUMBER: [XXX]. THE CONTACT STATED THAT THREE MONTHS PASSED AND HE STILL HAD NOT RECEIVED THE REPLACEMENT FIRE EXTINGUISHER. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVAILABLE. THE SERIAL NUMBER WAS UNKNOWN. *TT INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TT

TL* THE CONTACT OWNS A 2019 COACHMEN VIKING. WHILE DRIVING 60 MPH, THE VEHICLE STARTED TO VIBRATE AND WAS PULLED OVER TO THE SIDE OF THE ROAD. THE CONTACT NOTICED THAT THE ENTIRE WHEEL HUB WAS MELTED AND THE FRONT DRIVER'S SIDE TIRE WAS DESTROYED. THE VEHICLE WAS TOWED TO LAZYDAYS RV LOVELAND (4777 MARKETPLACE DR., JOHNSTOWN, CO 80534) AND WAS AWAITING DIAGNOSTIC TESTING AND REPAIRS. THE CONTACT STATED THAT HE RECENTLY PURCHASED THE VEHICLE AND, BEFORE LEAVING THE DEALER, HE NOTICED AN ISSUE WITH THE FRONT TIRE. THE DEALER CHANGED THE TIRE AT THAT TIME. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 100.

MY 2011 COACHMEN FREELANDER HAD A FAILURE OF THE MAIN DOOR LATCH/LOCK MECHANISM MANUFACTURED BY TRIMARK CORPORATION MODEL #060-0650. THE FAILURE RESULTED IN US BEING LOCKED OUT OF THE MOTORHOME IN THE DARK OF NIGHT IN A REMOTE AREA OF THE SIERRA'S CA. AFTER JIMMYING A WINDOW OPEN AND GAINING ACCESS INTO THE MOTORHOME, I PROCEEDED TO TAKE THE INSIDE LATCH PLATE OFF. AFTER REMOVING THE PLATE, I FOUND THE PROBLEM, 'A BROKEN PLUNGER'; IT WAS THE THIN METAL IN THE PLUNGER THAT HAD BROKEN. WHEN I ARRIVED BACK INTO TOWN I DID SOME INTERNET RESEARCH AND FOUND THAT THIS IS A WELL-KNOWN PROBLEM? SO, I CONTACTED TRIMARK AND THEY SAID THE REPLACEMENT # 37575-01-K HAS A STEEL PLUNGER FOR $200 VS THE DIECAST ZINC ALLOY FOR AROUND $100. I CHECKED THE MARKET, AND NO ONE HAS A STEEL VERSION OTHER THAN DIRECTLY FROM TRIMARK; LET'S MAKE IT CHEAP SO IT BREAKS, THEN MANUFACTURE A BETTER ONE BUT ONLY SELL DIRECT AND CHARGE TWICE AS MUCH. WHEN I ASKED IF THERE WAS A RECALL SHE SAID I DON'T KNOW CONTACT THE SELLER OF THE RV? WHEN I SAID IT SEEMS LIKE THIS IS A KNOWN ISSUE CAN YOU WORK WITH ME, SHE SAID NOTHING. I CAN REALLY SEE THIS BEING A LIFE AND DEATH SITUATION IN MANY DIFFERENT CIRCUMSTANCES FOR HUMANS AND THEIR PETS.

MY ISSUE IS WITH A 35' COACHMEN MOTORHOME THAT I PURCHASED IN 2015, ALTHOUGH THE ISSUE SEEMS TO BE INDUSTRY WIDE INVOLVING ANY GASOLINE POWERED CLASS 'A' UNITS. I PERSONALLY AM AWARE OF SEVERAL OTHER MAKES, MODELS OF CLASS A'S WITH THIS FLAW. WHEN ENCOUNTERING A ROUGH ROAD, DIPS AND VALLEYS, AND PARTICULARLY WHEN CORNERING, THERE IS AN EXCESSIVE SWAY, LIST, L TO RT LEAN OR WHATEVER YOU CALL IT .DEPENDING ON THE SEVERITY OF THE 'LIST' IT CAN BE SCARY...I HAVE MEASURED AS MUCH AS A 25 DEGREE READING OF LIST WITH AN INCLINOMETER. THE INDUSTRY IS AWARE OF THIS ISSUE, IT CAN'T BE OVERLOOKED IF THEY DRIVE THEIR OWN PRODUCT! THERE IS A FIX FOR THIS PROBLEM THAT SHOULD BE ADDRESSED AT THE FACTORY; HOWEVER, THE MANUFACTURERS WOULD RATHER LEAVE IT TO THE PURCHASER. 'ROADMASTER', 'SUMOSPRINGS' AND OTHER SUSPENSION ENHANCEMENT COMPANIES ARE DOING VERY WELL TAKING CARE OF THIS PROBLEM BUT AT A COST OF $1K AND UP. I DO NOT KNOW IF THIS FLAW COULD BE A SAFETY ISSUE BUT IF NOT IT SURELY MUST COME CLOSE.

TL* THE CONTACT OWNS A 2018 COACHMEN CATALINA. AFTER PURCHASING THE CAMPER IN MARCH OF 2018, IT WAS IMMEDIATELY USED TO GO ON A LONG DISTANCE TRIP. WHILE TRAVELING, IT WAS DISCOVERED THAT THE PROPANE FUEL HAD LEAKED OUT THE CONTAINER. THE PROPANE CONTAINER WAS REFILLED, BUT THE FAILURE CONTINUED. THE CONTACT DISCOVERED THAT THE RUBBER PROPANE LINE WAS MAKING CONTACT WITH THE FRONT DRIVER SIDE, WHICH CAUSED A SIX INCH HOLE IN THE LINE. THE CONTACT PERFORMED A TEMPORARY REPAIR AND CONTINUED THE TRIP. IT WAS ALSO DISCOVERED THAT THE BRAKE LINE WAS MAKING CONTACT WITH THE PASSENGER SIDE LEAF SPRING. THE MANUFACTURER AND AN UNKNOWN RECREATIONAL VEHICLE DEALER WERE NOTIFIED OF THE FAILURES. THE VEHICLE HAD NOT BEEN DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 125. *TT *TR

TL* THE CONTACT OWNS A 2018 FOREST RIVER COACHMEN CATALINA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V756000 (EQUIPMENT). THE CONTACT CALLED KIDDE CUSTOMER SERVICE AT 1-855-262-3540 AS WELL AS FOREST RIVER AT 1-800-348-7440 TO RECEIVE A REPLACEMENT FIRE EXTINGUISHER. THE CONTACT NEVER RECEIVED A REPLACEMENT FIRE EXTINGUISHER AFTER SEVERAL ATTEMPTS. A DEALER WAS NOT MADE AWARE OF THE RECALL. THE MANUFACTURER WAS MADE AWARE OF THE RECALL AND PROVIDED THE CONTACT WITH CASE NUMBER: C-2993367. THE VIN AND MODEL NUMBER WERE NOT AVAILABLE.

TL* THE CONTACT OWNS A 1999 (NA) COACHMEN FUTURA LITE TRAILER. THE CONTACT STATED THAT THERE WERE ELECTRICAL FAILURES WITH THE VEHICLE AND AN INTERNAL FAILURE WITH THE REFRIGERATOR. THE CONTACT WAS NOT NOTIFIED BY THE MANUFACTURER CONCERNING NHTSA CAMPAIGN NUMBER: 06V430000 (EQUIPMENT) AND NHTSA CAMPAIGN NUMBER: 98V240002 (ELECTRICAL SYSTEM). THE CONTACT STATED THAT THE DOMETIC, TWO-DOOR REFRIGERATOR (MODEL NUMBER: RN2652, SERIAL NUMBER: 81000554) SWITCH FUNCTION FAILED TO CHANGE TO ELECTRIC SEVERAL TIMES. THE SWITCH WAS ABLE TO SWITCH FROM AUTO TO GAS. THERE WAS NO OVERRIDE OPTION TO SWITCH TO ELECTRICAL. THE CONTACT WAS CONCERNED OF A POTENTIAL FIRE PERTAINING TO THE REFRIGERATOR. THE VEHICLE WAS NOT TAKEN TO A DEALER FOR DIAGNOSTIC TESTING OR REPAIRS. THE MANUFACTURER WAS CONTACTED TO DETERMINE IF THE RECREATIONAL VEHICLE WOULD BE DIAGNOSED BY A DEALER AND IF IT WAS INCLUDED IN ANY RECALLS. THE VIN WAS NOT AVAILABLE. THERE WAS NO MILEAGE.

2017 COACHMEN FREEDOM EXPRESS 276RKDS. CONSUMER WRITES IN REGARDS TO IMPROPER MOUNTING OF PROPANE BOTTLES. *LD THE CONSUMER STATED THE WIRES THAT REST ON THE LEAF SPRINGS MAKING CHAFFING AND SHORTING INEVITABLE. THE UNDERBELLY WAS NOT HEATED AS STATED BY THE MANUFACTURER EXTERIOR ELECTRICAL WIRES HAVE NO CONDUIT. THERE ARE OPENINGS UNDERNEATH THE SLIDE OUT THAT COULD POTENTIALLY ALLOW INTRUSION OF INSECT, RODENTS AND DEBRIS AS WELL AS, RELEASING HEAT. THE INTERIOR ELECTRICAL OUTLETS AND LIGHT FIXTURES ARE INSTALLED INTO THE DOORSKIN PANELING, NOT INTO THE FRAME. THEY EITHER FALL OR BREAK.THE ROOF AND AWNING WERE POORLY ASSEMBLED. VARIOUS DOORS AND TRIMMINGS WERE FALLING APART. THE BATTERY WAS INSTALLED IMPROPERLY CAUSING THE BOX LID TO BLOW OFF. THE WINDOWS DO NOT CLOSE CORRECTLY AND THE SCREENS DO NOT FIT. THE REFRIGERATOR DOES NOT PROPERLY OPERATE. THE TRAILER LEAKED BLACK SEWAGE AT THE VALVE. THE SINK WAS POORLY DESIGNED. *JS

TL* THE CONTACT OWNS A 2016 COACHMAN FREEDOM EXPRESS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V782000 (EQUIPMENT). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER STATED THAT PARTS WERE UNAVAILABLE AND WAS NOT ABLE TO CONFIRM WHEN THEY WOULD BECOME AVAILABLE. THE VIN WAS UNKNOWN. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2018 COACHMEN PRISM. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V756000 (EQUIPMENT) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED THE MANUFACTURER AT 855-262-3540 WHERE IT WAS ADVISED THAT THE PART WOULD BE SENT OUT HOWEVER, THE CONTACT HAD NOT RECEIVED THE REPLACEMENT FIRE EXTINGUISHER. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVAILABLE. *TT