COACHMEN Complaints

TL* THE CONTACT OWNS A 2011 COACHMEN MIRADA. THE CONTACT STATED THAT WHILE PARKED, THE VEHICLE FAILED TO SWITCH GEARS. THE CONTACT DISCOVERED THAT THE SHIFTER CABLE WAS FRACTURED AND SEPARATED FROM THE TRANSMISSION DUE TO HEAT FROM THE EXHAUST MANIFOLD. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED AND REPAIRED. NOT FURTHER DETAILS WERE AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 25,000.

WE BOUGHT AN RV FROM CAMPING WORLD IN LAKE PARK, GA.FROM MIAMI, FL TO GA TO PICK IT UP. PLEASE NOTE THAT THIS COMPLAINT WAS ALSO SENT VIA EMAIL, ISSUES WERE FROM LIGHTING, ELECTRICAL, TIRES DRY ROTTED, WE PAID FOR INSPECTION AND CLEANING AND THIS WAS NOT DONE PROPERLY OR A WALK THRU WAS NOT EITHER. WE ALSO HAS ISSUES WITH HAVING TO BREAK LOCKS AND REPLACE AND NEVER RECEIVED TITLE FOR RV, THEY FINALLY FOUND IT AND EVEN EXPEDITED DELIVERY OF TITLE ALONG WITH MONEY TO COVER THE LATE FEE FOR THE TAG. THIS HAS BEEN A VERY HARD LESSON LEARNED BUT I HAVE TO SAY THAT PROFESSIONALISM OF CAMPING WORLD OF GA TREATED US UNETHICALLY RUDE AND WITH NO CONSIDERATION, MORALS OR COMPASSION. IT IS WITH GREAT DISCOURAGE, I WE FIND OURSELVES WRITING THIS LETTER OF SUCH MAGNITUDE AND WITHOUT TRULY BEING ABLE TO EXPRESS THE SITUATION WE FOUND OURSELVES TO HAVE TO ENDURE.

TL* THE CONTACT OWNS A 2010 COACHMEN FREEDOM EXPRESS 24 TRAVEL TRAILER (NA) EQUIPPED WITH ROAD RIDER S/T TIRES (NA), SIZE 205/75/R14 (NA). WHILE TRAVELING AT 55 MPH, THE FRONT DRIVER SIDE TIRE EXPERIENCED A BLOWOUT. THE CONTACT MOVED OFF THE ROADWAY AND REPLACED THE FAILED TIRE WITH A SPARE TIRE. THE SPARE TIRE WAS NOT MADE AVAILABLE WITH THE TRAVEL TRAILER. THE FAILURE CAUSED ADDITIONAL DAMAGE TO THE INSIDE PANEL AND FRACTURED A WATER LINE. THE CONTACT TOOK THE FAILED TIRE TO AN RV DEALER AND WAS INFORMED THAT THE TIRES WERE DRY ROTTED AND RECOMMENDED TO BE REPLACED EVERY FIVE YEARS. THE TIRES WERE MANUFACTURED IN 2009, SEVEN YEARS PRIOR TO THE FAILURE. THE TRAILER DID NOT REGISTER MILEAGE INFORMATION. THE TIRE FAILURE MILEAGE WAS UNKNOWN...UPDATED 06/01/16 *BF *TR

TL* THE CONTACT OWNS A 2012 COACHMEN RKS (NA) BEING TOWED BY A 2009 CHEVROLET SILVERADO 2500. THE CONTACT STATED THAT THE QUALITY OF THE SPRINGS WAS NOT STRUCTURALLY SOUND AND ONE OF THE SPRINGS FRACTURED WHILE DRIVING. THE CONTACT WAS ABLE TO ADJUST THE TRAVEL TRAILER AND TOOK IT TO A REPAIR SHOP. THE CONTACT REPLACED ONE OF THE FOUR SPRINGS. DUE TO THE FAILURE, THE OTHER THREE SPRINGS HAD TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE PREMATURE FAILURE AND INDICATED THAT THE PARTS WERE NOT MANUFACTURED IN THE USA AND PROVIDED NO PERMANENT REMEDY. THE VEHICLE WAS REPAIRED, BUT THE CONTACT WAS UNABLE TO DETERMINE IF THE FAILURE WOULD RECUR. THE VIN AND FAILURE MILEAGE WERE NOT AVAILABLE.

COACHMEN RECALL RECEIVED A LETTER ON JANUARY 6, 2016 FOR A RECALL ON STRUCTURAL FAILURE OF THE CENTER BOLT ON GEAR ASSEMBLY TO DISENGAGE FROM STEPS. LETTER LISTED 11 PARTS. CALLED THE DEALER AND THEY DO NOT HAVE ANY UPDATES HOWEVER I AM FIRST ON THEIR LIST WHEN REPAIRS ARE READY. STILL HAVE NOT HEARD FROM THE MANUFACTURE. CALLED THE NHTSA REFERENCE #930694.

THE DEADBOLT LOCK ON MY DOOR JAMMED AND COULD NOT BE UNLOCKED. THE INSIDE MANUAL LOCK ALSO IS JAMMED. I WENT ONLINE TO ORDER A REPLACEMENT AND FOUND A RECALL( #13E039) BY THE NHTSA ON THESE LOCKS. THE MANUFACTURER, FASTAC INDUSTRIES CORP. AGREED TO REPLACE THE DEFECTIVE CYLINDERS. FIRST, I WAS NEVER NOTIFIED OF THE RECALL. SECOND, I CANNOT CONTACT FASTEC. THEY DO NOT REPLY TO EMAILS AND A PHONE CALL GETS AN ANSWERING MACHINE MESSAGE TO LEAVE YOUR NUMBER AND THEY WILL CALL YOU. WHICH THEY WILL NOT DO. THIRD, WHY CAN RECALLS NOT BE LOOKED UP BY RECALL NUMBER ON YOUR WEBSITE, SAFERCARS.GOV? THE VEHICLE WAS PARKED WHEN THIS HAPPENED.

I OWN AN RV WITH LIPPERT COMPONENT STAIRS MODEL # 128980 THAT ARE SUBJECT TO YOUR RECALL. THE RECALL NUMBERS FOR FOREST RIVER ARE # 15V798 AND LIPPERT # 15E078. PER THE NOTIFICATION LETTER I RECEIVED THE RECALL IS A RESULT OF THE FAILURE OF THE CENTER BOLT OF THE FAN GEAR ASSEMBLY. THIS FAILURE WILL CAUSE THE STEPS TO BE 'UNSTABLE, POSSIBLY CAUSING A PERSON TO FALL RESULTING IN INJURY.' I BELIEVE THAT THERE IS AN ADDITIONAL PROBLEM WITH THESE STEPS THAT MAY NOT BE COVERED BY THE RECALL. THE DUAL BALL JOINT LCI PART # 182119 IS ALSO PROBLEMATIC WITH THESE STEPS. THE BALL JOINT CONNECTS THE FAN GEAR ASSEMBLY TO THE STEP LEVER THAT LOWERS AND RAISES THE STEPS. IN ADDITION THIS BOLT KEEPS THE STEPS IN A RAISED POSITION WHILE GOING DOWN THE ROAD. THIS BOLT IS THE ONLY CONNECTION TO THE FAN GEAR AND WHEN IT BREAKS THE STEPS COLLAPSE AND CAN LEAD TO A FALL AND INJURY. MINE RECENTLY SHEARED OFF AND I LUCKILY ONLY STUMBLED AND HAD A BRUISED SHIN. SOMEONE LESS AGILE OR LUCKY COULD EASILY FALL AND SUFFER MORE SERIOUS INJURY. THE PART BROKE WHILE WE WERE STATIONARY AND CAMPED AT THE NATIONAL SEASHORE IN CORPUS CHRISTIE. IF IT HAD BROKEN WHEN WE WERE GOING DOWN THE ROAD IT HAS THE POTENTIAL TO CAUSE SIGNIFICANT DAMAGE TO THE VEHICLE. I SPOKE WITH A LIPPERT CUSTOMER SERVICE REP THAT THIS IS NOT A COVERED REPAIR UNDER THE RECALL WHEN I STARTED TO REVIEW THE WEB FOR POSSIBLE REPAIR I DISCOVERED THAT THIS IS A COMMON PROBLEM THAT CAN BE EASILY IDENTIFIED WITH A GOOGLE SEARCH TITLED 'LIPPERT STEP PROBLEMS' SINCE THE POTENTIAL DANGER OF FALL AND INJURY ARE THE SAME AS THE CURRENT RECALL I BELIEVE THIS SHOULD BE INCLUDED AND COVERED UNDER THE RECALL I HAVE ATTACHED TWO PICTURES OF THE BROKEN PART THANKS FOR THE HELP

TL* THE CONTACT OWNS A 2012 COACHMEN MIRADA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V576000 (TRAILER HITCHES) BUT A SCHEDULE WAS UNABLE TO BE MADE FOR THE RECALL REMEDY TO BE PERFORMED. THE CONTACT WAS UNABLE TO DETERMINE WHEN THE RECALL REPAIR WOULD BE COMPLETED. THE MANUFACTURER COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE CONTACT'S VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE MANUFACTURER WAS TO BE CONTACTED DUE TO NO RESPONSE FROM THE DEALER. THE CONTACT WAS NOT EXPERIENCING A FAILURE AND WANTED TO DETERMINE WHEN THE VEHICLE WOULD BE REPAIRED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2009 COACHMEN LEPRECHAUN-MM EQUIPPED WITH MICHELIN LT TIRES, SIZE P225/75R16 (NA). WHILE DRIVING AT APPROXIMATELY 30 MPH, THE RUBBER ON ALL THE TIRES WAS DETACHING. THE VEHICLE WAS TAKEN TO A DEALER, BUT THE CAUSE OF THE FAILURE COULD NOT BE DIAGNOSED. THE TIRES WERE NOT REPAIRED. THE TIRES WERE ORIGINAL EQUIPMENT. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE TIRE AND VEHICLE FAILURE MILEAGE WAS 2,700. THE VIN WAS INVALID. THE DOT NUMBER WAS NOT AVAILABLE. UPDATED 01/12/16*LJ UPDATED 05/22/18*JB

AFTER PURCHASING A 2015 COACHMAN BROOKSTONE 315RL FIFTH WHEET TRAILER WE DISCOVERED THE EMERGENCY ESCAPE WINDOW IN THE REAR LIVING AREA IS NOT USUABLE IF NEEDED IN AN EMERGENCY. THE COUCH IS PLACED TOO CLOSE IN FRONT OF THE TWO REAR WINDOWS AND IS IN THE WAY OF THE HANDLE TO OPEN THE WINDOW.THE COUCH IS BOLTED TO THE FLOOR AND CANNOT BE MOVED OUT OF THE WAY. I WOULD LIKE TO SEE COACHMAN REDESIGN WHERE THEY PLACE THE EMERGENCY EXIT SO A TRAGEDY DOES NOT OCCUR. NOTHING HAS HAPPENED TO US, WE JUST WANT IT NOTED SO THE SAFETY DEFECT IS RESOLVED.