2014 DODGE DURANGO Complaints

While stopped at a red light, the headrest exploded and hit me in the back of the head. The soft part popped forward with force away from the hard plastic back.

Screen on center console gets extremely hot to the touch when car is running. Purchased the car 10 days ago and reported the issue to the dealer we purchased it from. Dealer arranged for the car to be taken in to one of their authorized dealers in the auto nation group which is closer to our home. Dealer was able to duplicate and stated the temperature registered at 120 degrees on the console and recommended replacing the head unit. This unit is overheating and causing the radio to short along with other buttons on the display to not work when pressed. Dealer we purchased from said they would take care of the issue then turned around and said the limited warranty will not cover this. This is extremely dangerous and could catch fire.

I bought this vehicle brand new. Many issues right from the start. Right off the bat the vehicle would randomly accelerate while driving or just stall while on the highway. I had a wreck when the car was less than 3 months old. I stepped on the break and the car accelerated into on coming traffic and I hit a vehicle. I took it into the dealership many times reporting this problem to the service techs and they dismissed it that my car was "learning me" and was not "broken in" yet. Along with engine ticking and engine lights coming on I have had so many issues with this vehicle.

I am having starting issues, combined with stalling when it full power or even partial. I reviewed the recalls that were listed for this era vehicle. And it lines up with the fuel relay or fuse I can't remember which one it was that was happening on similar makes models and this year. I believe this should be involved in that recall, but it's not showing that it is.

Active Head Restraints on passenger side deployed without collision. An internal plastic part is broken.

The “service shifter” warning comes on and the gears begin to change on their own. This happen out of the blue and while driving the vehicle. Other dash board issues then come on and the car begins to say to service just about everything and then turns off the dash.

While driving approximately 40mph the safety system in the passenger headrest exploded and hit my wife in the head.

AS I WAS GETTING IN MY CAR I NOTICE THE PASSENGER SIDE HEADREST WAS APART/DEPLOYED WITHOUT ANY ACCINDENT. ALSO HAVING ISSUES WITH THE PASSENGER SEAT BELT NOT RETRACTING.

Driverside headrest popped or deployed on it's own. No crash happened. Vehicle was parked outside my home and not in use. Had I been in the vehicle at the time, potential head trauma could have occurred such as wound, concussion or whiplash. Had I been driving the vehicle when this happened, this could have caused a crash and even more potential harm to myself, my children, passengers and other motorists. The vehicle has not been inspected but I have contact local dodge dealer who stated that there was no recall on the known issue and that the cost to "assess" the headrest would cost me $140 to diagnose and any replacement costs would be in addition to the $140. There was no warning whatsoever that this could happen. No engine lights or anything. Again, I was not driving the vehicle. It was parked in my driveway.

I was driving and the headrest deployed without a collision luckily I didn't have my head against the headrest as that would had made the impact harder maybe causing and actual accident. Upon searching online I found out it hasn't only happened to my Durango apparently this has happened to many other vehicle manufactured by Dodge, Jeep and Chrysler with many of these headrest activations taking place while the vehicle was parked. I haven't contacted Dodge since this accident happened today Sunday August 1 2021. As a first responder I think this is a issue that must be addressed now by you guys since I read online that Dodge said it was not a safety concern. Mixing highway speeds with a defective headrest that is supposed to be a "safety feature" to prevent an whiplash effect can result in a Motor Vehicle Accident with major injuries or including death. As this could be the same as your airbags deploying without a collision. A blow to the head could result in a concussion with or without loss of consciousness.