2014 DODGE DURANGO Complaints

The passenger side seatbelt retractor broke, will not release seat belt at all. I am aware that NHTSA did testing in this particular year and model, and some are covered and some are not included in the recall, to be determined by the last 8 digits of the vin #. I wish to dispute that my particular vehicle SHOULD be included in the recall. I can prove it is broken, a manufacturing defect. This is a MAJOR safety concern. I wish for an exception to the validity on the testing that was done on your end, which was found to only be an issue on certain “batches”. Apparently, this is a defect and should be repaired as soon as possible and I should not be charged. I can no longer drive this vehicle as long as I have a person in the passenger side. In case of an accident, because I was aware of this defective part in my Dodge Durango, I could personally be held responsible for anything that happens to my passenger and also for any repairs that happened as a result of the decision made by HHTSA, to pick and choose only particular “vin numbers”on the same make and year of the the 2014 Dodge Durrango. I ask for a reversal on this previously made decision. And to make dodge take care of the replacement of the part necessary and labor. It clearly IS a manufacturing defect, no matter what “batch” was decided as defective

After the straps are tightened, the child can push the straps and they become loose. The straps do not stay tight and locked in like they're supposed to.

The contact owns a 2014 Dodge Durango. The contact stated that while driving at an undisclosed speed and attempting to accelerate, the transmission was slipping while shifting to second gear, and the vehicle lost motive power and failed to respond with the RPM elevated. The message to “Shift to Park and Restart” was displayed. There was no warning light illuminated. The vehicle was taken to a local dealer, where it was diagnosed, and the contact was informed that the transmission was faulty and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 126,000.

Driver side front headrest exploded/deployed while the car was parked. The plastic latch inside the headrest is broken so resetting it is impossible. This is concerning and highly dangerous! Upon researching this, it’s a known issue for Dodge models and yet isn’t a recall? My car was parked when this happened.

The contact owns a 2014 Dodge Durango. The contact stated that while making a turn at a slow speed, there was an abnormal sound coming from the front driver’s side headrest, and the headrest deployed unintendedly. The contact had her two children inside the vehicle during the failure. The children had not sustained any injuries. The contact was unable to push the headrest back into the housing. No warning light was illuminated. The headrest struck the back of the contact's head, and the right ear was ringing. The contact drove the vehicle to the residence. The contact had not sought medical attention. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 168,122.

The contact owns a 2014 Dodge Durango. The contact stated that while attempting to start the vehicle, the vehicle failed to start as intended. The contact stated that an intermittent warning light for EVAP failure was illuminated. The contact performed an inspection of the vehicle and noticed that the fuel pump fuse was blown and had melted into the fuse box. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact referenced an unknown recall; however, the VIN was not under recall. The manufacturer was not made aware of the failure. The failure mileage was approximately 104,000.

The contact owns a 2014 Dodge Durango. The contact stated that while driving at an undisclosed low speed through a parking area, the passenger's side seat headrest deployed inadvertently and hit the passenger in the back of the head. No warning lights were illuminated. The vehicle was not diagnosed or repaired by a dealer or an independent mechanic. After investigating the failure, the contact related the failure to Chrysler Campaign Number: X88. The manufacturer was not notified of the failure. The failure mileage was 100,000.

Dodge Durango Rt has developed the Evap system failure. After stopping to refuel the gas tank the engine will not restart till after several attempts and even after restarting it idles erratic and sputters even to point of a miss and shuts off. Then it will restart and slowly clear up, and operate normal till the next refuel. I've had it into several repair shops and dealerships only to have to purchase parts and pay for repair and experience the issue again. Considering it's fuel vapor related and could cause a explosive or flash fire event in the dry summer season possibly if the vapors become a large enough volume under the hood or in a closed space.

The contact owns a 2014 Dodge Durango. The contact stated while driving approximately 75 MPH, the front passenger’s side headrest erroneously deployed. During the failure, there was a loud explosion distracting the contact and the headrest unit struck the rear of the passenger’s head, causing a headache. No medical treatment was required. The vehicle was taken to the local dealer, and it was determined that the headrest unit needed to be replaced. The cause of the failure was not yet determined. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The contact was informed that the vehicle was not covered under an extend warranty coverage related to the failure. The failure mileage was 169,000.

Odometer Fraud. The contact purchased a 2014 Dodge Durango. The contact stated that while attempting to repair the vehicle, it was discovered that there was a mileage discrepancy. The vehicle was a dealer sale. At the time of purchase, the vehicle mileage was 76,173, and the vehicle warranty company informed the contact that it was discovered that the mileage displayed on the title was 92,500. Additionally, the contact retrieved the vehicle Carfax report and confirmed that the mileage was 92,500.