2014 DODGE DURANGO Complaints

WATER IS GETTING IN TAIL LIGHT (RACETRACK LED LIGHTING) AND SHORTING OUT THE LED LAMPS. HAPPENS WHEN IT RAINS OR GOES THROUGH A CAR WASH

YESTERDAY WHEN ATTEMPTING TO START MY DURANGO, IT TURNED OVER BUT DID NOT START. AS THIS IS THE 5TH TIME, I ALREADY KNEW WHAT THE PROBLEM WAS. I CHECKED THE FUSE FOR THE FUEL PUMP AND REPLACED IT. IT STARTED BACK UP FINE. ALTHOUGH THIS TIME, THIS PUT MY FAMILY AND I IN A VERY DANGEROUS SITUATION. WHEN DRIVING THROUGH A RAILROAD CROSSING, THE VEHICLE DIED ON ME. MOMENTS LATER THE BARRICADES CAME DOWN AND I JUMPED OUT QUICKLY TO PUSH THE VEHICLE WHILE MY WIFE AND KIDS WERE INSIDE. I MANAGED TO GET THEM OUT OF HARMS WAY BEFORE THE TRAIN ARRIVED. CHRYSLER NEEDS TO RECALL THIS PROBLEM, LIKE THE 2011-2013 VEHICLES THAT ARE EXPERIENCING FUEL PUMP RELAY SWITCH. OBVIOUSLY 2014 MODELS ARE AFFECTED.

I HAD SIGNIFICANT OIL LEAKS IN MY DRIVEWAY FOR THE LAST FEW MONTHS. I NOTICED MY CHECK ENGINE LIGHT WAS ON AT 105,000 MILES. I TOOK IT TO A MECHANIC TO GET SERVICED. THEY REPLACED TRANSMISSION FLUID (PURCHASED AT DODGE DEALERSHIP) AND SERVICED ANY OTHER AREAS. I RECEIVED THE VEHICLE BACK AND NOTICED IT WAS STILL LEAKING A GREAT AMOUNT. I TOOK IT BACK TO THE MECHANIC THINKING THE ISSUE WAS NOT SOLVED. THE MECHANIC THEN ADVISED ME THAT THERE IS AN OIL LEAK NEXT TO THE OIL COOLER AND WHEN PARKED AT AN INCLINE, IT BEGINS TO LEAK PROFUSELY. HE SAID THIS IS VERY COMMON WITH DODGE DURANGO'S AND REACHED OUT TO THE DEALERSHIP TO INQUIRE ABOUT RECALLS. THEY INDICATED THERE IS NO CURRENT RECALL. THIS IS VERY DISAPPOINTING. I HAVE SELDOM DRIVEN THE CAR SINCE THE PANDEMIC AND HAVE UPKEEP THE MAINTENANCE ON THE VEHICLE. I AM THE SECOND OWNER AND PURCHASED THE VEHICLE IN 2016.

1. RECENTLY 2 WEEKS BACK MY CAR DURING STARTING IT CRANKS MORE TIME AND AFTER SWITCH OFF AND SECOND ATTEMPT IT STARTS. WHEN STARTING WITH REMOTE THE ENGINE STARTS NORMAL WITH NORMAL CRANKING. BATTERY VOLTAGE EVERYTHING CHECKED ALL OK. DEALER IS TELLING MAY BE FUEL PUMP TO CHECK EVEN THEY ASK MORE MONEY. MY CONCERN IS MY FRIEND ALSO BOUGHT SAME MODEL CAR ON SAME WEEK PURCHASED AND WHEN I CHECKED WITH HIM HE ALSO HAVE THE SAME ISSUE AND PROBLEM CAME SAME TIME. THAT MEANS THE COMPONENT HAVE SOME MANUFACTURER DEFECT WHICH WILL RESULT IN SAFETY. MANUFACTURER SHOULD LOOK INTO THE MATTER AND RECALL FOR THE DEFECT AND FIX DUE TO SAME BATCH CAR HAVE SAME FAULT OR DEFECT. 2. MY CAR ENGINE HAVE SOME TICKING NOISE WHICH WAS NOTICED JUST AFTER FINISHED THE WARRANTY. SO WHEN CHECKED WITH DEALER HEY TOLD WARRANTY FINISHED THIS IS VALVE LIFTER ISSUE AND IT SHOULD BE CHANGED WHICH THE PRICE IS TOO HIGH AND I ASKED FOR JUST CROSSED WARRANTY KILOMETER OF 60000, IT CAME AROUND 65000 KM AND WHEN I TOLD DEALER THEY ADVISE TO CHANGE AND NOTHING CAN BE REPORTED I HAVE TO PAY FULL AND IT WIL NOT HARM YOU CAN DRIVE, NOW CAR DROVE AROUND 118000KM WITH THAT SOUND AND NOW I CAN HEAR THE SOUND IS MORE THIS ALSO SOME MANUFACTURER ISSUE WHICH DEALER DID NOT NOTIFY THE MANUFACTURER TELING JUST CHANGE THE PARTS VALVE LIFTER AND MAY BE CAMSHAFT ETC. IF THIS ISSUE US COMING JUST AFTER WARRANTY PERIOD THE COMPANY SHOULD TAKE UNTI ACCOUNT THE ISSUE AND FIND SOLUTION BY RECALLING AND FIXING THE ISSUE.

DRIVER SIDE HEADLAMP. BALLAST ASSEMBLY DEFECT AND MISSING HEADLAMP SEAL. DEALER SAYS THE PROBLEM IS NOT THE LIGHT BUT THE WHO;E ASSEMBLY NEEDS TO BE REPLACED FOR $2600. LOOKED ONLINE AND MANY OTHERS HAVE THE SAME PROBLEM WITH THE DRIVERS SIDE HEADLAMP.

AS I WAS DRIVING DOWN THE ROAD THIS MORNING, TAKING MY KIDS TO SCHOOL, THE PASSENGER SEAT HEADREST COMPLETELY POPPED ITSELF OUT. CAME APART FROM FROM FRONT TO BACK AND IS LOCKED SO THAT IT CANNOT BE PUT BACK TOGETHER. IT HIT MY PASSENGER IN THE BACK OF THE HEAD.

MY VEHICLE IS HAVING A LONG CRANK TIME SIMILAR TO THE RECALL ON MORE THAN 500K DURANGO AND CHEROKEE MODELS ARE UNDER RECALL FOR FUEL PUMP RELAY ISSUE THAT CAN LEAD TO STALLS AND NO-STARTS. MY CAR HAS BEEN DOING THIS OFF AND ON FOR OVER A YEAR I HAVE TAKEN IT TO THE DEALERSHIP WITH NO RESOLVE, BECAUSE THEY ARE SAYING IT HAS TO DUPLICATE THE PROBLEM WHILE THEY HAVE IT, BUT IT NEVER DOES. NOW MY CAR IS ACTING LIKE IT WANTS TO STALL WHILE DRIVING. THIS IS SCARY WHILE DRIVING.

ON NOVEMBER 7TH, 2020 WHILE DRIVING ON A AVENUE MULTIPLES ENGINE AND ELECTRICAL WARNING REVEAL ON THE VEHICLE DASHBOARD AND ALL OF THE SUDDEN THE STEERING WHEEL GOT REALLY HARD, THE CHECK ENGINE LIGHT CAME UP, THE BRAKES LIGHT, AND A MESSAGE STATING "SERVICE SHIFTER"; THIS ALL HAPPENED ON A NICK OF TIME WHILE I HAVE MY WHOLE FAMILY IN THE CAR, VERY UNSAFE.

INTERMITTENT NO START CONDITION/START AND SHUT OFF AT ANY TIME WHICH STARTED AFTER VEHICLE TAKEN TO DEALER TO COMPLETE TRANS COOLER CONDENSER/MOTOR MOUNTS/RADIO REPLACEMENT. CAN HAPPEN AT COLD START OR AFTER VEHICLE HAS BEEN DRIVEN. THIS HAS HAPPENED 6 TIMES IN A COURSE OF ALMOST 3 MONTHS. VEHICLE TAKEN TO SCOTT ROBINSON DODGE IN TORRANCE, CA 3 TIMES FOR THIS ISSUE AND THEY ARE UNABLE TO PROPERLY DIAGNOSE AND REPAIR. HAD ME REPLACE BATTERY AND STARTER. CONDITION STILL EXISTS. DEALER IS PLAYING GUESSING GAMES WITH THE REPAIRS NEEDED FOR MY VEHICLE. I ASKED DEALER TO CHECK FUSES AND WIRES TO TIPM. I BELIEVE MY VEHICLE IS BEING AFFECTED BY THE NHTSA CAMPAIGN NUMBER: 19V813000 AND OTHERS WHICH AFFECTED 2011-2013 DURANGO'S. OTHER 2014 DURANGO OWNERS HAVE COMPLAINED OF A SIMILAR EXPERIENCE. A RANDOM NO START/STALL CONDITION IS VERY CONCERNING SINCE THAT INCREASES MY CHANCES OF A STALL, CRASH AND BEING STRANDED. MULTIPLE TIMES I HAVE HAD MY CHILDREN IN THE CAR SCARED BECAUSE THE VEHICLE WILL NOT START. IF THE DEALER IS UNABLE TO DIAGNOSE AND COMPLETE REPAIRS, THEN WHO CAN?? I HAVE YOUNG CHILDREN AND THIS IS MY ONLY MODE OF TRANSPORTATION. I AM WITHOUT A VEHICLE AND NO LOANER GIVEN BY THE DEALER. IF IT WEREN'T FOR COVID, I'D REALLY BE OUT OF LUCK WITH NO OTHER MEANS OF TRANSPORTATION. CHRYSLER NEEDS REVIEW AND EXPAND THE CURRENT RECALLS TO INCLUDE 2014 MODELS OR MAYBE A NEW ISSUE NEEDS TO BE IDENTIFIED AND BROUGHT TO LIGHT. VEHICLE ISSUE STARTED 09/05/20 AND HAS CONTINUED SINCE. SUV TAKEN TO DEALER 10/09/20, 10/21/20 & 11/04/20 FOR ISSUE. THEY ALSO ADVISED ON MY 10/21/20 VISIT THAT MY EXHAUST MANIFOLD BOLTS ARE BROKEN WHICH IS CAUSING A TICKING NOISE AT START UP. THIS WAS NEVER DIAGNOSED AT PREVIOUS VISITS AND NOISE HAS BEEN THERE. I HAVE ATTACHED A MORE COMPREHENSIVE REPORT.

TL* THE CONTACT OWNS A 2014 DODGE DURANGO. THE CONTACT STATED THAT THE AIR BAGS WARNING LIGHT ILLUMINATED ON AND OFF. THE CONTACT CALLED DCH CHRYSLER DODGE JEEP RAM FIAT OF TEMECULA SERVICE CENTER (26845 YNEZ RD, TEMECULA, CA 92591, (951) 225-4541) AND SCHEDULED AN APPOINTMENT TO HAVE THE VEHICLE DIAGNOSED. THE CONTACT WAS INFORMED THAT THERE WAS AN ELECTRICAL SHORT IN THE OCR MODULE. THE CONTACT WAS INFORMED THAT THE OCR MODULE NEEDED TO BE REPLACED HOWEVER, THE REPLACEMENT PART WAS NOT AVAILABLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 66,000.