2014 DODGE DURANGO Complaints

AS I WAS DRIVING DOWN THE HIGHWAY THE PASSENGER SEAT HEAD REST DEPLOYED HITTING ME IN THE BACK OF THE HEAD. THE INNER PARTS OF THE HEAD REST SNAPPED AND IT'S NOT RATTLING.

THE REAR TAILLIGHT ON THE DECK LIGHT HAS ENCOUNTER WATER INTRUSION CAUSING THE LIGHTS TO FAIL AND NOT ILLUMINATE. ON THIS VEHICLE IT HAS OCCURRED A TOTAL OF FOUR (4) TIMES. EACH REPLACEMENT PART HAS FAILED. THIS SEEMS TO BE A RECURRING ISSUE WITH THE TAILLIGHT ASSEMBLY. DODGE IS NOT COVERING DUE TO VEHICLE AGE EVEN THOUGHT THIS IS RECURRING AND THE HAVE HAD TO THE REPLACE THE LIGHT ASSEMBLY FOUR TIMES. RESEARCH INDICATES THAT THIS IS NOT AN ISOLATED INCIDENT BUT IS BEING EXPERIENCED BY MANY OWNERS OF THIS PRODUCT LINE. DODGE IS NOT TAKING RESPONSIBILITY DUE TO THE VEHICLE AGE, HOWEVER THE FREQUENCY OF OCCURRENCE INDICATES A FAULTY PRODUCT ON THEIR BEHALF AND LEAVES THE VEHICLE WITHOUT THE REAR TAILLIGHT ASSEMBLY WORKING. FAILURE CAN HAPPEN AT ANY TIME WITH NO NOTICE, LEAVING THE VEHICLE VULNERABLE TO REAR END COLLISION.

SEVERE LEAKAGE OF FLUIDS UNDERNEATH VEHICLE RESULTED IN REPLACEMENT OF RADIATOR. VEHICLE WAS STATIONARY

THE RACETRACK TAILGATE LIGHT LEAKS AND A LARGE AMOUNT OF WATER GETS INSIDE AFTER ANYTIME ITS LEFT IN THE RAIN, OR AFTER A CAR WASH. THIS WILL BUILD UP AND CAUSE A SHORT. THIS ALSO FREEZES IN THE WINTER AND WILL EVENTUALLY CRACK THE ENTIRE EXPENSIVE TAILGATE LIGHT. THIS RACETRACK LIGHT NEEDS TO BE REPLACED.

MY PASSENGER SIDE HEADREST BROKE AT THE PLASTIC CLIPS AND IS JUST HANGING THERE. WE JUST NOTICED WHEN WE GOT IN THE CAR TODAY... THANK GOODNESS NO ONE WAS RIDING IN THE SEAT. I'M NOW WORRIED ABOUT THE DRIVER'S SIDE HEADREST "EXPLODING" WHILE WE'RE DRIVING.

TRAVELING IN PARKING LOT LESS THAN 10MPH WHEN SUDDENLY THE PASSENGER HEADREST DEPLOYED WITH A LOUD BANG. FORTUNATELY THERE WAS NO ONE SITTING IN THE SEAT AT THE TIME, AS IT COULD HAVE CAUSED A SERIOUS INJURY. THERE WAS NOTHING THE CAUSED THE HEADREST TO DEPLOY. AFTER EXAMINATION, THE CHEAP PLASTIC PIECES HOLDING THE HEADREST IN IS PROPER PLACE WERE BROKEN. I AM NOW GREATLY CONCERN THIS WILL ALSO HAPPEN ON THE DRIVERS SIDE AND MAY CAUSE AN INJURY OR ACCIDENT. IT WAS CLEARLY A FAILURE OF A DEFECTIVE PART. SINE THAN I HAVE HEARD OF MANY SIMILAR INCIDENTS. THIS CLEARLY A SAFETY ISSUE AND SHOULD HAVE A RECALL FROM CHRYSLER/DODGE

KNOWN SAFETY ISSUE WITH THE ACTIVE HEAD RESTRAINT OF THE 2014 DODGE DURANGO. THE HEAD RESTRAINT IS KNOWN TO DEPLOY WITHOUT CAUSE, HITTING THE DRIVER IN THE BACK OF THE HEAD. THIS JUST HAPPENED TWO DAYS AGO (8/16/2020) TO THE DRIVER SIDE HEAD RESTRAINT OF MY 2014 DODGE DURANGO CITADEL WITH 60,000 MILES. NOTHING PROVOKED THE MALFUNCTION, AS THE VEHICLE WAS PARKED.

THE PASSENGER SEAT HEADREST POPPED ALL THE WAY OUT. THERE HAS BEEN NO WRECK, COLLISION, FORCE OF ANY KIND. THE CAR WAS IN PARK AT THE TIME. IT CAN NOT BE CLOSED.

WHILE TRAVELING ON THE INTERSTATE 80 MILES FROM HOME THE COOLANT LIGHT WENT OFF AND THE TEMP GAUGE RAN HOT. PULLED OVER AND COOLED DOWN; LIGHTS WENT OFF. PULLED UP INFO FOR A NEARBY DEALERSHIP AND TRIED TO DRIVE TO IT . ONLY GOT ABOUT A MILE AND LIGHTS AND GAUGE WENT OFF AGAIN. TRIED TO FIND A SAFE SPACE TO PULL OVER ON INTERSTATE; THE SHOULDERS ARE VERY NARROW ON I45. WHEN PULLED OVER ENGINE LIGHT ALSO CAME ON AND I TURNED ENGINE OFF AND IT WOULD NOT RESTART. CALLED TOW TRUCK, DEALERSHIP REPLACED WATER PUMP BUT THEN FOUND CATASTROPHIC ENGINE DAMAGE. FCA KNOWS THERE'S A PROBLEM WITH WATER PUMP BECAUSE THEY EXTENDED THE WARRANTY ON IT BUT THEY WILL NOT HONOR WARRANTY ON ENGINE BECAUSE THEY SAY I CONTINUED TO DRIVE WITH ENGINE LIGHT ON WHICH I DIDN'T. IF WATER PUMP HAD BEEN RECALLED I NEVER WOULD HAVE HAD CATASTROPHIC ENGINE FAILURE.

WHEN VEHICLE IS RUNNING IN PARK YOU CAN HEAR A CLICKING SOUND IN THE ENGINE. WHEN IN PARK AND YOU EXCELERATE THE GAS THE CLICKING SOUNDS GETS FASTER. WHEN IN DRIVE THE SAME THING HAPPENS. NO ACTUAL ISSUES WITH ENGINE YET, BUT WITH RESEARCH AND SPEAKING TO OTHER OWNERS OF THE SAME VEHICLE THEY HAVE HAD THE SAME ISSUE WITH HIGHER MILEAGE. RESEARCH AND BRINGING IT TO A MECHANIC HAS COME TO THE CONCLUSION OF A BAD CAM SHAFT AND ROCKERS. TOTAL PARTS AND LABOR WOULD TOTAL CLOSE TO $2,000.