2014 DODGE DURANGO Complaints

2014 DODGE DURANGO - THE MAIN CONTROL PANEL IN THE CAR FREEZES WHICH RESULTS IN THE BACK UP CAMERA DOES NOT TURN ON, NOT BEING ABLE TO ADJUST THE VOLUME OF THE SYSTEM, NOT BEING ABLE TO ADJUST THE CLIMATE CONTROLS, AND THE NAVIGATION FREEZES. THIS CAN HAPPEN EITHER WHICH THE VEHICLE IS STATIONARY OR WHILE RUNNING. WE TOOK THE CAR TO THE DEALER WHO TOLD US MULTIPLE PEOPLE HAVE COMPLAINED ABOUT THIS AFTER ONE OF THE RECALL SOFTWARE UPDATES THAT WAS ISSUED AND THEY ASSUMED A FUTURE SOFTWARE UPDATE WOULD FIX THE ISSUE. IT HAS BEEN AT LEAST 3 YEARS AND NO UPDATES HAVE FIXED THE PROBLEM.

WHILE DRIVING DOWN THE ROAD MY DRIVING SIDE HEAD REST POPPED OPEN HITTING ME IN THE BACK OF THE HEAD.

MY CAR WAS PARKED IN THE GARAGE. I WENT TO WORK ON MONDAY MORNING AND NOTICED MY HEAD REST WAS HANGING OPEN. THE HEAD REST FRONT PORTION POPPED OFF FROM THE BACK PORTION AND WILL NOT GO BACK TOGETHER. THE GARAGE ESTIMATE TO FIX THIS IS $900!! I THINK THIS SHOULD BE TAKEN CARE OF BY CHRYSLER SINCE I WASN'T EVEN DRIVING MY VEHICLE - IT'S JUST A FAULTY HEADREST.

DRIVER SIDE FRONT HEADREST DEPLOYED UN-COMMANDED. PLASTIC BRACKET HOLDING PIN FAILED. VEHICLE WAS PARKED OVERNIGHT IN DRIVEWAY AND SHUT DOWN. NO IMPACTS OCCURRED. APPEARS TO BE MATERIAL FAILURE OF THE PLASTIC BRACKET HOLDING THE RETAINING PIN.

DRIVER'S SIDE HEAD REST DEPLOYED WHILE DRIVING. BROKEN PLASTIC PIECES INSIDE AND COULD NOT BE RESET

THE PASSENGER HEADREST DEPLOYED WITHOUT REASON. THE VEHICLE WAS NOT IN MOTION AND PARKED IN MY DRIVEWAY.

WHILE PARKING THE PASSENGER SIDE "ACTIVE HEAD REST RESTRAINT" DEPLOYED DUE TO A FAILED PLASTIC PIECE THAT HOLDS A STEEL PIN INTO AN ELECTRONICALLY CONTROLLED SERVO. I WOULD LIKE A NEW HEAD REST SENT TO ME FREE OF CHARGE FOR INSTALLATION. THANK YOU.

FRONT PASSENGER SIDE HEADREST DEPLOYED ON ITS OWN. I WAS NOT IN THE CAR WHEN IT HAPPENED. NO ACCIDENT OF ANY SORT.

DRIVING DOWN RURAL ROAD AT APPROX. 40MPH, SUDDENLY FELT SNAP TO BACK OF HEAD. FORCE WAS SUCH THAT DRIVER THOUGHT PERHAPS SHE HAD BEEN REAR-ENDED. PULLED OVER TO SIDE OF ROAD. NOTED DRIVER SIDE HEAD REST HAD SPLIT/SEPARATED WITH LARGE V SHAPED SEPARATION IN HEAD REST.*DT CONSUMER STATED SHE HAD A STRAINED NECK AND CONCUSSION.*JB

SO THE FIRST TIME I COULDN'T FIGURE OUT WHAT WAS WRONG WITH MY DURANGO. I ATTEMPTED TO START THE DURANGO AND IT JUST KEPT TURNING BUT WOULD NOT START. AT FIRST I THOUGH IT WAS MY FUEL PUMP. THEN I LOOKED AT THE FUSE AND THE FUEL PUMP MOTOR FUSE WAS A LITTLE BROWN ON THE PIN. SO I REPLACED IT WITH THE HORN FUSE 20A AND I WHEN I TURNED IT TO THE ON POSITION I COULD HEAR THE FUEL PUMP. DURING THE SECOND TIME THIS HAPPENED I WAS I A HURRY TO WORK. I GOT MY KIDS IN TO DROP THEM OFF AND I GOT AND AND TRIED STARTING IT. SAME THING IT JUST KEEP TURNING BUT NO START. I CHECK THE FUSE AGAIN AND THE FUSE IS REALLY BURNT BUT NOT BLOWN. SO I WAIT FOR MY WIFE TO GET HOME SO I CAN BUY ANOTHER 20A FUSE. I REPLACE THE 20A FUSE AND IT STARTS. THIRD TIME THIS HAPPENED YESTERDAY 6-30-20. I CHECKED THE FUSE AND THE FUSE STILL LOOKS GOOD. DID MY RESEARCH AND FOUND OUT PREVIOUS DODGE DURANGOS HAVE BEEN RECALLED WITH BAD PUEL PUMP RELAY SWITCH FAILURE. NOW MY DURANGO SITS OUTSIDE BECAUSE IT WONT START. THE BAD RELAY SWITCH IS SOMETHING THAT NEEDS TO BE LOOKED AT WITH NEWER VEHICLES. I'VE NOTICED OTHER 2014 OWNERS ARE EXPERIENCING THIS.