2014 DODGE DURANGO Complaints

WHILE DRIVING ON THE HIGHWAY, THE CAR WOULD NO LONGER ACCELERATE AND THE ENGINE HAD TURNED OFF. ALL ELECTRICAL INDICATIONS WERE NORMAL AND NO WARNINGS APPEARED. I COASTED TO THE SIDE OF THE ROAD AT WHICH POINT THE VEHICLE DISPLAYED THE MESSAGE "SHIFT VEHICLE TO PARK AND RESTART ENGINE." I PUT THE VEHICLE IN PARK AND RESTARTED THE ENGINE. THIS HAS OCCURRED MULTIPLE TIMES AT VARYING SPEEDS UNDER VARIOUS CONDITIONS. VEHICLE WAS TAKEN TO DEALERSHIP WHO HAD THE VEHICLE FOR 3 DAYS AND WAS UNABLE TO REPRODUCE OR DIAGNOSE THE ISSUE. NO CODES WERE STORED IN THE VEHICLE.

TL* THE CONTACT OWNS A 2014 DODGE DURANGO. THE CONTACT STATED WHILE DRIVING AT APPROXIMATELY 65 MPH, THE CONTACT HEARD AN ABNORMAL LOUD NOISE COMING FROM THE PASSENGERS SIDE HEADREST. THE CONTACT PULLED OVER AND NOTICED THE HEADREST EXPLODED WITHOUT WARNING. THE VEHICLE WAS NOT TAKEN TO A DEALER OR A LOCAL MECHANIC FOR REPAIRS OR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 46,000.

PORTION OF BRAKE LIGHT (KNOWN AS RACE TRACK LIGHTING) THAT IS LOCATED ON REAR HATCH PORTION OF VEHICLE HAS BEEN INFILTRATED BY WATER DUE TO FAULTY GASKET MATERIAL AND RENDERED PORTION OF LIGHT INOPERABLE. ENTIRE ASSEMBLY MUST BE REPLACED AT A COST OF $1100 AT DEALER. HAVE MOPAR MAXCARE WARRANTY AND WILL NOT BE COVERED. ALSO SPOKE TO DODGE CUSTOMER CARE AND THEY COULD NOT OPEN A CASE ON IT DUE TO THE AGE/MIEAGE ON THE VEHICLE. THIS HAS BEEN A REOCCURRING ISSUE ON 2014+ DODGE DURANGO'S AS WELL AS OTHER MODELS THAT USE THIS RACETRACK LIGHTING. TO REITERATE, THE LIGHT IS NOT DAMAGED ON THE EXTERIOR IN ANY WAY, WAS NOT MODIFIED BY ANYONE IN ANY WAY.....IT IS AN INHERENT FLAW IN THE DESIGN OF HE LIGHTING AND GASKET USED TO KEEP IT WATER PROOF THAT CAUSED THIS FAILURE.

REAR CENTER TAILLIGHT SHORTED OUT DUE TO WATER LEAKING IN DUE TO MANUFACTURING DEFECT.

PASSENGER SIDE HEADREST DEPLOYED WHILE OPERATING VEHICLE. THERE WAS HEADREST DAMAGE IN THE PROCESS, MAKING THE FASTENER UNREPAIRABLE. I DO NOT SEE A CURRENT OPEN RECALL ON THIS ISSUE, EVEN THOUGH THERE ARE NUMEROUS COMPLAINTS ABOUT THE SAME ISSUE ONLINE.

I AM WRITING TO YOU REGARDING WHAT I CONSIDER TO BE A SAFETY ISSUE WITH MY 2014 DODGE DURANGO. I GOT INTO MY CAR TO GO TO WORK, STARTED THE CAR AND AS IT WAS RUNNING I SMELLED ELECTRICAL BURNING. I LOOKED AROUND THE INSIDE AND OUTSIDE OF THE CAR. I NOTICED THE REAR TRACK LIGHTS HAD PARTS OF THE LIGHTS THAT WEREN'T LIT UP. I LOOKED CLOSER AND THERE WAS WATER IN THE LIGHTS. WHEN I FIRST VIEWED THE VEHICLE, I LIKED THE ADDED SAFETY FEATURE OF THE BACK BEING LIT. I AM EXPERIENCING CONDENSATION AND WATER COLLECTING INSIDE THE LIGHTS, RESULTING IN THE LIGHTS FAILING. I KNOW THAT MANY OTHER DURANGO OWNERS ARE EXPERIENCING THIS SAME ISSUE AND HAVE SIMILAR CONCERNS. PLEASE SEE CARPCOMPLAINTS.COM. I AM ASKING THAT DODGE RECOGNIZE THIS MANUFACTURING ISSUE AND DESIGN FLAW, AND HAVE THE TRACKING LIGHTING FIXED, AT NO COST TO THE VEHICLE OWNER. I HAD FIRST CONTACTED MOPAR/DODGE CUSTOMER CARE. THE RESPONSE WAS THAT MY VEHICLE WAS OUT OF WARRANTY AND ALSO PAST SOME UNDEFINED 'SMALL WINDOW' WHEN DODGE WOULD ASSIST WITH THE COST OF REPAIR. CUSTOMER CARE REFERENCE #74976328. APPARENTLY DODGE DOES NOT CONSIDER THIS TO BE A MANUFACTURING DEFECT. AGAIN, I REFER TO THE HIGH NUMBER OF COMPLAINTS REGARDING THIS ISSUE THAT ARE EASILY ACCESSIBLE ON-LINE. AND I HAVE ONLY MENTIONED ONE SITE. I WOULD BE INTERESTED TO KNOW HOW MANY SUCH COMPLAINTS DODGE HAS DIRECTLY RECEIVED. THE CUSTOMER CARE EMAIL INDICATES THAT IF DODGE'S 'ON-GOING INTERNAL INVESTIGATIONS' SHOW THIS TO IN FACT BE A MANUFACTURING DEFECT, THEY WILL CONTACT ME. I HAVE NO REASON TO BELIEVE THAT GENERAL 'ON-GOING INTERNAL INVESTIGATIONS' WILL INCLUDE AN INVESTIGATION INTO THE REAR EXTERNAL LIGHT ISSUE. I AM HOPEFUL THAT THIS SAFETY ISSUE WILL BE LOOKED INTO. THANK YOU VERY MUCH FOR YOUR CONSIDERATION

UPON PARKING AND REMOVING THE SEATBELT, I NOTICED IT WOULD NOT RETRACT. UPON FURTHER VISUAL INSPECTION, THERE IS A CRACK ON BOTH SIDES OF THE PART THAT HOLDS THE STRAP. DEALERSHIP STATES THIS IS NOT COVERED UNDER WARRANTY. HOWEVER, THIS SEEMS LIKE A HUGE SAFETY CONCERN IF THE PART IS FAULTY AND THERE HAD BEEN AN ACCIDENT. PLEASE SEE PICTURE.

REAR "RACETRACK" CENTER TAIL LIGHT BURNED/MELTED CAUSING DAMAGE TO REAR HATCH,LIGHT,PLASTIC TRIM. VEHICLE WAS IN MOTION THROUGH TOWN WITH TWO CHILDREN (AGES 5 & 2) WHEN SMOKE WAS NOTICED IN REAR OF VEHICLE, REAR PLASTIC WAS THEN PULLED/BROKEN OFF TO CHECK THE REAR WHEN THE BURNING/MELTING WAS NOTICED AND WATER POOLING AROUND BOTTOM OF TAIL LIGHT.

TL* THE CONTACT OWNS A 2014 DODGE DURANGO. THE CONTACT STATED THAT FOR THE SIXTH TIME THERE HAS BEEN WATER ENTERED THE TAILLIGHT ON THE REAR TAILGATE OF THE VEHICLE. THE DEALER DICK'S COUNTRY CHRYSLER JEEP DODGE 767 SW BASELINE ST, HILLSBORO, OR 97123, (503) 746-9621, REPLACED THE LIGHTS FOR THE SIXTH TIME. THE DEALER STATED THAT THE PARTS WERE COVERED UNDER A 24 MONTH WARRANTY. THE ISSUE RECURRED AGAIN AND THE VEHICLE WAS TAKEN BACK THE DEALER. THE CONTACT WAS INFORMED THAT PERMISSION FROM THE MANUFACTURER WAS NEEDED FROM THE MANUFACTURER TO REPLACE THE TAILLIGHT A SEVENTH TIME. THE MANUFACTURER WAS CONTACTED AND INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS 9,000.

A SECTION OF THE LIFT-GATE RACING LIGHTS IS OUT. IT IS A SEALED UNIT SO YOU HAVE TO PURCHASE THE ENTIRE RACING LIGHT ASSEMBLY. IT IS EXTREMELY EXPENSIVE, APPROXIMATELY $1200 JUST FOR THE ASSEMBLY ITSELF. AFTER SOME INVESTIGATION IT APPEARS THIS IS A COMMON PROBLEM WITH DODGE DURANGO'S. WATER ENTERS THE SEALED UNIT (APPARENTLY BECAUSE IT IS NOT SEALED PROPERLY) AND CAUSES THE LED LIGHT TO BURN OUT. GIVEN THE COMMON OCCURRENCE OF THIS ISSUE DODGE SHOULD ISSUE A RECALL TO FIX THIS PROBLEM.