2014 DODGE DURANGO Complaints

TL* THE CONTACT OWNS A 2014 DODGE DURANGO. THE CONTACT STATED THAT THE TAIL LIGHTS RETAINED WATER, CAUSING THE LIGHTS TO SHORT OUT. THE VEHICLE WAS TAKEN TO RAIRDON CHRYSLER JEEP DODGE RAM OF MARYSVILLE (360-653-5664, LOCATED AT 16610 SMOKEY POINT BLVD, ARLINGTON, WA 98223) WHERE THE TAIL LIGHTS WERE REPLACED; HOWEVER, THE FAILURE RECURRED 19 MONTHS LATER. THE DEALER STATED THAT THE WARRANTY EXPIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND CONFIRMED THAT THE WARRANTY EXPIRED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 38,000.

VEHICLE STALLED ON HIGHWAY WHEN GOING OVER 40 MPH. WATER GETS INTO LEFT REAR LIGHT AND CAUSES REAR LIGHTS TO GO OUT.

REAR LED LITIGATE LIGHT COLLECTS WATER INSIDE UNIT AND BURNS OUT THE LED. THIS THE THIRD TIME IT HAD HAPPENED. LIGHT WAS REPLACED TWICE ALREADY.

WATER IS/HAS POOLED IN THE REAR TAIL LAMP MOUNTED ON THE LIFT GATE, CAUSING THE LED'S TO NOT WORK CORRECTLY AND SHORT OUT ON THE PASSENGER SIDE. I AM NOT ALONE BY MY RESEARCH ON DODGE DURANGO FORUMS. THIS APPEARS TO BE A UNIVERSAL PROBLEM WITH MOST OWNERS WHOSE LED'S ARE ALSO SHORTED OUT. I AM WONDERING WHY THERE HAS NOT BEEN A RECALL, OR, IF THERE IS, I WOULD APPRECIATE A REPLACEMENT AT NO COST TO ME. THE WHOLE ASSEMBLY NEEDS TO BE REPLACED, AS THESE ARE NOT REPAIRABLE. I DID NOT PLACE WATER IN THIS SEALED UNIT, SO HOW DID SO MANY OF US GET WATER IN THERE? WOULD APPRECIATE AND EXPLANATION OF WHY I SHOULD HAVE TO PAY OVER $1,000.00 FOR A FACTORY DEFECT? ANY REPLY WOULD GREATLY BE HELPFUL.

TL* THE CONTACT OWNS A 2014 DODGE DURANGO. THE CONTACT STATED THAT THE EXTERIOR LED LIGHTS AND REVERSE LIGHTS SEIZED WITHOUT WARNING FOR APPROXIMATELY THREE MONTHS. THE CONTACT LOOKED INSIDE THE LIGHT FIXTURES AND FOUND WATER. THE CONTACT REPLACED THE EXTERIOR LIGHTING HIMSELF, BUT THE FAILURE RECURRED. THE MANUFACTURER AND DEALER WERE NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 91,000.

THE HEAD REST POP OPEN PUT OF NO WHERE. TRY TO EXPLAIN THIS TO THEM AND NO ONE IS WILLING TO HELP. HOWEVER AFTER DOING MY RESEARCH, I FOUND OUT I'M NOT THE ONLY ONE WITH THE PROBLEM AND THAT IS VERY COMMON. WHEN I BROUGHT THIS UP TO THEIR ATTENTION I WAS TOLD THAT THERE IS NOT A RECALL ON IT SO THEREFORE THEY WON'T BE ABLE TO HELP.

VEHICLE HAS LOUD HUMMING NOISE COMING FROM PASSENGER SIDE.TOOK ME A MONTH JUST TO GET AN APPOINTMENT..DROPPED CAR OFF ON 12/09/19 @ WESTBURY ,NY DODGE DEALER..DEALER STATED CAR NEEDED WHEEL HUB BEARINGS, STATES ALL 4 HAVE BEEN CHANGED. TOLD TO PICK CAR UP ON 12/17/19, CAR WAS NEVER TEST DRIVEN AS STATED AND PROBLEM WAS WORST. LEFT CAR TO CORRECT, PICKED CAR UP AGAIN ON 12/18/19 TO HERE A NEW PROBLEM WHICH WAS RUBBING FROM PASSENGER REAR. . SERVICE REP. DOMINIQUE WHO TEST DROVE WITH ME SAID THAT THIS WAS NORMAL.(UNSATISFACTORY).SERVICE REP. HANDLING MY CAR IS MANNY., GIVES ME THE RUN AROUND, DOESNT STAY INTOUCH ONLY AFTER I MAKE NUMEROUS COMPLAINTS, PROMISED TO GIVE ME A LOANER VEHICLE ,THEN WHEN I SHOW UP I DONT RECIEVE ONE , REASON BEING I DIDNT PURCHASE CAR FROM THEM, BUT OK TO BE INCONVENIENCED FOR OVER 10 DAYS..I WAS TOLD BY BOTH REPS. TO TAKE CAR AND BRING BACK IF ISSUE CONTINUES.(SITUATION WAS STILL ONGOING)..THIS IS VERY UNSATISFACTORY AND HOW WILL I BE COMPENSATED. MY VEHICLE STILL ISNT FIXED AND I LIVE IN PENNSYLVANIA AND CAR IS IN NY..

I AM WRITING THIS COMPLAINT AS MY 2014 DODGE DURANGO LIMITED HAD AN OIL LEAK. OIL ENDS UP ALL OVER YOUR GARAGE, ROAD, DRIVEWAY IN THE SIZE OF A SOFTBALL ON THE GROUP AFTER THE CAR HAS BEEN TURNED OFF. AFTER TAKING TO LOCAL MECHANIC, I WAS INFORMED THAT THE "COOLING ASSEMBLY OR A SENSOR WAS LEAKING". IT TURNS OUT MY CAR THE ENTIRE COOLING ASSEMBLY WAS BAD. MECHANIC INFORMED ME THAT 3 OTHER CHYSLER/DODGE PRODUCTS WERE IN HIS SHOP OVER THE PAST WEEK WITH THE SAME ISSUE. ALSO, WHEN HE RECEIVED THE PART FROM THE LOCAL DODGE DEALER, THEY ORIGINALLY HAD 5 IN STOCK THAT WEEK AND I GOT THE LAST ONE. SO, THIS APPEARS TO BE A FLAW IN THE MANUFACTURED PART THAT LEAKS OIL AND COULD POTENTIALLY CAUSE A FIRE, ILLNESS, ETC. PART AND LABOR COST ME $650.00. MY 2014 DURANGO HAS 65,000 MILES AT TIME OF POSTING.

THE SERVICE YOUR AIRBAG LIGHT KEEPS TURNING ON AND OFF CONSTANTLY, WHILE DRIVING. IT ALSO DISABLES THE SEAT BELT AUTOMATIC LOCKING WHEN THE LIGHT COMES ON. IT WAS RECALLED ON THE 2014 JEEPS WITH THE SAME ISSUE...

THE CHECK ENGINE LIGHT CAME ON, SO I TOOK IT TO THE NEAREST MECHANIC (NOT A DODGE DEALERSHIP). THEY DID A SCAN AND THE CODE SAID MISFIRE, SO THEY RECOMMENDED A TUNE UP. $500 LATER THE LIGHT CAME ON AGAIN. MY SON TOOK IT TO DODGE WHO SAID MISFIRE, LEFT HEAD. THE V6 ENGINE I HAVE HAD THE SAME PROBLEM UP TO 2013 AND DODGE EXTENDED THE WARRANTY ON THE LEFT HEAD TO 150K MILES. THEY TOLD US I WAS OUT OF WARRANTY BY 5 WEEKS OR 3K MILES, SO THE REPAIR WOULD COST $2700.00. I CALLED DODGE CORPORATE FOR HELP AND WAS TOLD TOUGH, WE CANT HELP YOU. I BELIEVE THIS IS THE SAME PROBLEM AS IN EARLIER YEARS. NOW I HAVE NO TRANSPORTATION TO WORK AS THEY SAID NOT TO DRIVE IT. PLEASE INVESTIGATE THE 2014 V6 PENTASTAR ENGINE. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).' *PM