2014 DODGE DURANGO Complaints

IN JULY WE APPROACHED OUR PARKED DURANGO. MY WIFE NOTICED THE TAIL LIGHT WAS NOT AS BRIGHT ON THE DRIVER'S SIDE. I HAD REMOTE STARTED THE CAR, SO WE COULD SEE THE LIGHTS. LOOKING CLOSER, WE SAW THAT IT HELD WATER. I CALLED THE DEALERSHIP AND "GOOGLED" THE PROBLEM. THE DEALERSHIP TOLD ME THAT THERE WAS NO RECALL, AND THE WARRANTY WAS EXPIRED. I WAS TOLD THAT I COULD BUY A NEW TAIL LIGHT FOR $1,200. I BELIEVE DODGE INTENDED OWNERS TO NEVER (EXCEPT IN THE CASE OF A COLLISION, OR IN OTHER RARE INSTANCES) NEED TO REPLACE SUCH A PRICEY PART, FOR THE LIFE OF THE VEHICLE. HENCE THE LED. THEY OFFERED NO OTHER REMEDY. THIS FAILURE, ON AN ESSENTIAL SAFETY ELEMENT ON THE DURANGO, HAS BEEN NOTED BY MANY FOLKS ON THE WEB. I FOUND A YOUTUBE VIDEO, WHICH SHOWED REMOVING A FEW LIFT GATE BOLTS WOULD ALLOW THE WATER TO ESCAPE, HELPING TO LIMIT THE LOSS OF MORE OF THE LEDS INSIDE THE HOUSING. THAT WORKED, BUT IS NOT A SOLUTION TO THE DIMINISHED LIGHTING. WE NOW HAVE A SMALL SHOWER POTENTIAL WHEN STANDING UNDER OUR LIFT GATE. LIFTING THE TAILGATE REMOVES WATER, WHICH CONTINUES TO COLLECT DURING EVERY RAIN, AND EACH TIME WE WASH THE VEHICLE. LEAVING THE BOLTS IN A TRAY, INSIDE THE CABIN, SERVES TO REMIND ME OF THIS DILEMMA, AND MAY ALLOW INSECTS TO INFILTRATE THE AREA. THE WATER DAMAGE WILL ONLY INCREASE F THERE IS NO FUNCTIONING SEAL, SO AT LEAST, THIS PROVIDES AN OUTLET (BUT ONLY WHEN I LIFT THE GATE). FROM MY GOOGLE SEARCH, I LEARNED THAT THE PROBLEM HAS ALSO BEEN NOTED ON DODGE CHARGERS, AND OTHER PRODUCTS EQUIPPED WITH THIS SAME PART, AND THE FAILURE APPEARS TO STEM FROM SOME MICRO FRACTURES AT THE TOP OF THE FIXTURE. THIS SOUNDS LIKE THE MANUFACTURE OF THE LIGHT IS FLAWED, POOR MATERIALS WERE USED, OR ASSEMBLY PROCEDURES HAVE AN OVER-TORQUED NUT IN THAT AREA. I SURE WOULD LIKE SOME RELIEF FROM THIS UNSAFE, AND VERY EXPENSIVE, SITUATION.

THE FRONT PASSANGER SIDE HEADREST COMPLETELY BECAME UNDONE WITH SUCH FORCE THAT IT PUSHED THE BACK OF MY HEAD FORWARD WHILE WE WERE DRIVING TO OUR DESTINATION. FELT LIKE SOME ONE PUNCHED ME IN THE BACK OF MY HEAD WITH SUCH FORCE THAT IF I WAS THE PERSON DRIVING, IT COULD HAVE CAUSED AN MAJOR ACCIDENT. WE WERE ON A MAJOR HIGHWAY (TURNPIKE) GOING ABOUT 70 MPH AND I'M GLAD THAT IT WAS NOT THE DRIVER'S SIDE.IT STARTLED ME AND MY WIFE AS WELL IT COMPLETELY UNEXPECTED.NOW THE QUESTION IS THAT IF THIS HAPPENED ON THE PASSENGER SIDE, ITS JUST A MATTER OF TIME THAT IT CAN HAPPEN ON THE DRIVERS SIDE??? THIS HEADREAST LOOKS LIKE ITS SPRINLOADED AND THE PIN THAT HOLDS THIS HEADREST TOGETHER FAILED. THE UNIT IS BROKEN AND THE PLASTIC HOUSING INSIDE THE HEADREST THAT HOLDS THE PIN IS BROKEN AS WELL. PLEASE THIS NEEDS TO BE LOOKED AT AS IT IS AN ACCIDENT WAITING TO HAPPEN BECAUSE IT JUST CAN HAPPEN AT ANY TIME AND IT WOULD BE UNFORTUNATE FOR ANYONE TO GET HURT IF THEY ARE DRIVING DURING THE DAY OR ESPECIALLY AT NIGHT TIME.

WHILE STOPPED WITH THE VEHICLE IN PARK AFTER JUST COMING OFF OF THE INTERSTATE AT A TRUCK STOP, THE PASSENGER SIDE ACTIVE HEADREST POPPED. NO DAMAGE HAD OCCURRED TO THE VEHICLE, NO LARGE BUMPS OR CURBS WERE HIT. LUCKILY WE WERE STOPPED AND NO INJURY OCCURRED. UNFORTUNATELY THIS IS A HUGE EXPENSE TO FIX AT A DEALERSHIP (OVER $700 JUST FOR THE PART PLUS SHOP HOURS MAKING IT ABOUT A $1000 EXPENSE NOT COVERED BY WARRANTY!) THIS IS A HUGE SAFETY CONCERN - 1. IF WE ARE NOW IN A COLLISION PRIOR TO REPAIR WILL OUR AIRBAGS DEPLOY AS THIS IS PART OF THE WHOLE SYSTEM (AND THE ONE IS ALREADY SPRUNG SO COULD DAMAGE OCCUR BECAUSE OF THAT) 2. IF WE HAD BEEN DRIVING AND IT WERE TO DEPLOY AND HIT SOMEONE IT THE BACK OF THE HEAD IT COULD EASILY CAUSE AN ACCIDENT CAUSING INJURY OR EVEN DEATH TO OCCUPANTS AND TO OCCUPANTS OF OTHER VEHICLES! THIS COULD BE EXTREMELY DANGEROUS!

ONCE I REACHED MY DESTINATION I PROCEEDED TO BACK INTO MY DESIGNATED PARKING SPOT, MY VEHICLE ENGINE REMAINED RUNNING, BUT THE CAR WOULD NOT MOVE. I PUT THE GEAR INTO DRIVE, IT WOULD NOT MOVE, I PUT IT INTO TO PARK, THEN BACK TO REVERSE AND IT STILL WOULD NOT GO BACK OR FORWARD. I TURN THE ENGINE OFF AND ON SEVERAL TIMES BEFORE SHIFTING IT BACK INTO GEAR, STILL NONE OF THESE THINGS PREVAILED. AFTER ABOUT 10 MINS OF THE ABOVE ACTIONS, I WAS ABLE TO REVERSE THE CAR INTO POSITION. I HAVE NOT TRIED TO MOVE IT SINCE.

THE ACTIVE RESTRAINT HEADREST ON PASSENGER SIDE FRONT SEAT DEPLOYED WHILE SITTING OVER NIGHT IN THE DRIVEWAY. VEHICLE HAS 104,000 MILES AND THERE HASN'T BEEN ANY REAR END IMPACTS. IT APPEARS THAT THE PART THAT HOLDS THE PIN HAS BROKEN ALLOWING THE HEADREST TO DEPLOY AND THE PIN IS STILL IN THE LATCH IT'S SELF. THERE IN NOT ANY CURRENT RECALL ON THIS BUT IF IT HAPPENS WHILE SOMEONE IS SETTING IN THE SEAT IT COULD CAUSE A HEAD OR NECK INJURY OR IF IT IS THE DRIVER CAUSE AN ACCIDENT.

THE GPS SYSTEM ON MY VEHICLE PROVIDES INACCURATE INFORMATION THAT MAY CAUSE ACCIDENTS EASILY. I HAVE BEEN HAVING ISSUES WITH MY RADIO/COMPUTER UNIT IT WILL STATE IM IN DIFFERENT LOCATION OR IN THE MIDDLE OF NOWHERE IT WILL DIRECT ME TO TURN IN PLACES THERE IS NO ROAD. THIS IS A SERIOUS ISSUE AS I USE MY NAVIGATION A LOT NOW I HAVE TO USE MY PHONE AS IM SCARRED TO USE THIS UNIT. SOMETIMES IT WILL JUST NOT TURN ON WHEN I START THE VEHICLE. THE SCREEN WILL SOMETIMES PP UP A MESSAGE THAT STATES MY VEHICLE PHONE NEEDS ASSISTANCE CONTACT DEALER BUT WE ALL KNOW THE DEALERS SUCK AS I HAVE WENT IN 3 TIMES NOW JUST TO TALK TO SOMEONE TO FIND OUT WHAT THE ISSUE IS AND THEY JUST TELL ME ITS DIFFERENT ISSUES AND GET THE RUN AROUND FOR IT TO NOT BE FIXED. NOT SURE ON EXACT TIME BUT AROUND JUNE STARTED NOTICING THE ISSUE.

THE DURANGO'S REAR RACE TRACK TAIL LIGHT ASSEMBLE FILLS WITH WATER CAUSING A SHORT. VEHICLE HAS FAILED A PA SAFETY INSPECTION DUE TO THE HAZARD.

TL* THE CONTACT OWNS A 2014 DODGE DURANGO. WHILE DRIVING AT AN UNKNOWN SPEED, THE DRIVER'S SIDE HEADREST DETACHED AND PUSHED AGAINST THE BACK OF THE DRIVER'S HEAD WITHOUT WARNING. THE VEHICLE WAS TAKEN TO BLAISE ALEXANDER CHRYSLER JEEP DODGE (1080 E COLLEGE AVE, STATE COLLEGE, PA 16801, 814-234-4321) WHERE IT WAS DETERMINED THAT THERE WAS NO RECALL. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PROMISED TO CALL BACK; HOWEVER, THE CONTACT DID NOT RECEIVE A RESPONSE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 80,000. **TR *TR

WHILE THE VEHICLE WAS PARKED IN A PARKING LOT THE DRIVER SIDE HEAD REST AIRBAG DEPLOYED. THE VEHICLE WAS TAKEN TO A CHRYSLER DEALERSHIP. THE DEALERSHIP CONFIRMED NO IMPACT EVENT OCCURRED AND THE BAG JUST DEPLOYED. DEALER ALSO SAID IT WAS NOT A WARRANTY COVERED ITEM AND WOULD NOT REPLACE/REPAIR AT NOT COST. ON THE DAY THE BAG DEPLOYED IT WAS A HOT SUNNY DAY.

WATER/CONDENSATION HAS ENTERED THE RACETRACK LIGHTING ON MY DURANGO. ITS CURRENTLY THE REAR PASSENGER SIDE. THE CONDENSATION/WATER HAS CAUSED MY REAR LIGHTING TO NOT WORK AND HAS BEGUN RUSTING IN THE AREA. SAFETY CONCERNS ARE INEFFECTIVE, DISABLED LIGHTING NECESSARY FOR DRIVING AND CAUSE AN ACCIDENT. SIMILAR SAFETY CONCERNS HAVE BEEN NOTED BY OTHER OWNERS OF THIS TYPE OF VEHICLE