2014 DODGE DURANGO Complaints

FEBRUARY 28,2014 " FRIDAY" 7:55AM CAR DOES NOT START AFTER 12 ATTEMPTS. CALL CHRYSLER SERVICE. CAR IS TOWED TO SERVICE. SERVICE FINDS NO FAULT OR ERROR MESSAGE. MARCH 25, 2014 -TUESDAY "CAR WILL NOT START " NO ERROR CODE ? VIDEO TAPED. APRIL 2, 2014 ? WEDNESDAY ? CAR WILL NOT START ? NO ERROR CODE ? VIDEO TAPED. JULY 26, 2014 ? SATURDAY ? CAR WILL NOT START ? NO ERROR CODE - VIDEO TAPED. BRING CAR IN TO SERVICE MONDAY, JULY 28. MODULE NEEDS TO BE UPDATED. 2 HOURS IN SERVICE. AUGUST 1, 2014 FRIDAY " CAR WILL NOT START" NO ERROR CODE. WAS ABLE TO TURN ON CAR VIA REMOTE START. AUGUST 14, 2014 ? THURSDAY "CAR WILL NOT START " NO ERROR CODE. VIDEO TAPED. WAS ABLE TO START CAR VIA REMOTE START. AUGUST 23, 2014 " SATURDAY" CAR WILL NOT START " NO ERROR CODE. VIDEO TAPED. WAS ABLE TO START CAR VIA REMOTE START. *TR

JANUARY 11, 2014 - SATURDAY EVENING ? 9:15PM CAR BEGINS TO SEIZE WHILE DRIVING. JERKING BACKING AND FORTH. BEGINS TO LOSE POWER ON BUSY MAIN ROAD. HAVE A CAR FULL OF CHILDREN AND IT IS FOGGY & RAINING. YELLOW ENGINE LIGHT GOES ON. TURN CAR OFF AND RESTART. ENGINE LIGHT IS STILL ON. HAD TO DRIVE AT REDUCED SPEED ON MAIN ROAD DUE TO LACK OF POWER. CAR CONTINUED TO JERK AND SEIZE ENTIRE RIDE HOME. JANUARY 13, 2014 ? MONDAY CONTACT CHRYSLER ROADSIDE ASSISTANCE AND HAVE CAR TOWED TO SERVICE CENTER. THEY HAVE NO LOANER CAR FOR US. WE ARE INFORMED BY SERVICE THAT THE CAR HAS A ?GEAR RATIO ERROR CODE THAT EFFECTED THE TRANSMISSION? AND IS KEPT OVERNIGHT FOR ADDITIONAL ROAD TESTING. CAR IS PICKED UP 1/14/14. *TR

JANUARY 7, 2014 - TUESDAY, ? 3:30PM CAR DOES NOT START AFTER 6 ATTEMPTS. CALL CHRYSLER SERVICE SINCE WE HAVE APPT FOR JANUARY 8TH TO INSTALL NEW MODULE. JANUARY 8, 2014 - WEDNESDAY? CAR IS BROUGHT INTO SERVICE FOR NEW MODULE INSTALLATION. CAR CHECKED FOR NO START PREVIOUS DAY AS WELL AS FINDING 2 LOOSE SCREWS IN BACK SEAT ON PASSENGER SIDE. *TR

DECEMBER 23, 2013 -MONDAY ? WE RETURN OUR NEW CAR TO CHRYSLER SERVICE BECAUSE MEMORY FOR HEATED SEATS AND STEERING WHEEL NOT SAVING. ALSO, KEY FOB NOT WORKING PROPERLY. INFORMED BY SERVICE THAT NEW MODULE NEEDS TO BE ORDERED. RADIO NEEDS UPDATE FOR LATEST SOFTWARE. APPOINTMENT MADE FOR SERVICE 1/8/14. CAR WAS IN LESS THEN 3 WEEKS PRIOR WITH NEW ABS MODULE NEEDED. (DECEMBER 3, 2013). *TR

WE PICK UP OUR NEW CAR ON DECEMBER 2, 2013. THE FOLLOWING MORNING - DECEMBER 3, 2013 - TUESDAY? 8:30AM WE TURN CAR ON AND ALL INDICATORS AND LIGHTS START FLASHING AND RINGING. WE WERE UNABLE TO SHIFT CAR OUT OF PARK. CAR IS FLAT BEDDED AND TOWED TO CHRYSLER. CAR STAYS AT CHRYSLER UNTIL FRIDAY DECEMBER 6, 2013 DECEMBER 6, 2013 - FRIDAY ? PICK UP CAR AT 3:30PM AFTER INSTALLATION OF NEW ABS MODULE. DRIVEN 2 MILES AND SAME PROBLEM AS 12/3/13 OCCURS. CAR IS THEN DRIVEN BACK TO CHRYSLER. CAR KEPT UNTIL MONDAY, DECEMBER 9TH, AND WAS INFORMED THAT THERE WAS A LOOSE BOLT. *TR

ON APPROX JULY 16TH MY CHECK LIGHT ENGINE CAME ON. THE CAR IS BRAND NEW WITH 3K MILES. I TOOK IT IN JULY 26TH TO THE DEALERSHIP WHERE I BOUGHT THE TRUCK AND WAS TOLD THE OIL PRESSURE SWITCH IS FAULTY, BUT THE PART IS ON BACK ORDER INDEFINITELY. THEY PROCEEDED TO TELL ME THAT THE CAR IS SAFE, BUT IF SOMETHING ELSE GOES WRONG I WON'T KNOW BECAUSE THE LIGHT IS ALREADY ON. THEY ALSO TOLD ME TO CALL CHRYSLER MYSELF, WHICH WAS EXTREMELY INSULTING AND DEALERSHIP TAKES NO RESPONSIBILITY. RELUCTANTLY, I DID CALL AND THAT TOO DOES NOT HELP. THE PART IS NOT AVAILABLE AND NOBODY CAN GIVE ME ANY ANSWERS. I DON'T BELIEVE CHRYSLER IS TAKING THIS LIABILITY SERIOUSLY AND PUTTING MY WHOLE FAMILY (WITH YOUNG KIDS INCLUDED) AT RISK. I FEEL LIKE THE WHOLE ELECTRICAL SYSTEM IS SLOWING DOWN AS RESPONSE TIME TO NAV, DOOR LOCKS, ETC. THIS CUSTOMER SERVICE EXPERIENCE HAS BEEN THE WORST I HAVE EVER SEEN. HOW CAN THEY LET ME DRIVE AROUND WITH A KNOWN RISK AND NO ANSWERS. GIVEN THE CHECK LIGHT ENGINE IS ON, SOME ADD'L FEATURES DON'T WORK (AUTO START, ETC). CLEARLY THERE IS AN ISSUE IF THEY CANT GET THE PART, IT MUST BE HAPPENING WITH MANY VEHICLES. *TR

TL* THE CONTACT OWNS A 2014 DODGE DURANGO. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC); HOWEVER, THE PARTS NEEDED FOR THE REPAIR WERE UNAVAILABLE. THE DEALER DID NOT KNOW WHEN THE PARTS WOULD ARRIVE. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

AS IN ANOTHER CUSTOMER REPORT, I ALSO OFTEN MOVE OVER TO THE LEFT LANE TO ATTEMPT TO ACCELERATE TO PASS ANOTHER VEHICLE (IN TREACHEROUS FREEWAY TRAFFIC OR EVENTUAL ONCOMING VEHICLES IN TWO LANE TRAFFIC- DANGEROUS)...THE RESPONSE AFTER PUSHING THE GAS IS VERY DELAYED SOMETIMES AS IF THE PEDAL IS STUCK. EVEN WHEN THE PEDAL IS PRESSED COMPLETELY TO FLOOR, THE VEHICLE DOES NOT ENGAGE IN ACCELERATION FOR MULTIPLE SECONDS. WHEN THE VEHICLE DOES ENGAGE IT REACTS TO WHERE THE PEDAL IS AT THE TIME. IF THE PEDAL IS AT THE FLOOR IT SHOOTS TO RPMS UP VERY RAPIDLY. *TR

I OFTEN ATTEMPT TO ACCELERATE AT SLOWER SPEEDS GENERALLY BETWEEN 20-30MPH TO PASS ANOTHER VEHICLE ETC... THE RESPONSE AFTER PUSHING THE GAS IS VERY DELAYED SOMETIMES AS IF THE VEHICLE HESITATES. *JS

WHILE DRIVING AFTER LEAVING A STORE, THE VEHICLE SOUNDED A WARNING CHIME AND THEN ALL OF THE ELECTRICAL DISPLAYS ON THE DASH WENT DARK. THE VEHICLE DOWNSHIFTED INTO WHAT SEEMED 4TH GEAR FROM 8TH GEAR AND SUDDEN DECELERATION WAS NORED. THE WINDSHIELD WIPER TURNED ON AND THE CENTER RADIO/CLIMATE DISPLAY WOULD FLASH ON AND OFF. THE BRIEF MESSAGE THAT WAS DISPLAYED ON THE DASH BEFORE IT WENT OUT SAID SOMETHING TO THE EFFECT OF, "DO NOT CHANGE GEAR, DO NOT TURN OFF VEHICLE, DRIVE DIRECTLY TO DESTINATION, BY TURNING CAR OFF YOU MAY NOT BE ABLE TO START IT AGAIN". WE DROVE TO THE DEALERSHIP AND THEY RAN A DIAGNOSTIC WHERE THEY FOUND SEVERAL COMPUTER FAULTS. THE DEALER HAD THE VEHICLE A TOTAL OF 11 DAYS AND CHANGED THE BODY CONTROL MODULE. WE GOT THE VEHICLE BACK AND THREE DAYS LATER THE SAME THING HAPPENED AGAIN. WORRIED THAT IF THIS HAPPENED WHILE DRIVING DOWN THE INTERSTATE AT SPEED, THERE COULD BE A POSSIBLE LOSS OF CONTROL WITH THE SUDDEN DOWNSHIFT. *TR