2010 DODGE GRAND CARAVAN Complaints

I WAS DRIVING DOWN THE ROAD AROUND DUSK, WHEN THE HEADLIGHTS SUDDENLY TURNED OFF. ALL PARKING LIGHTS, INTERIOR LIGHTS AND RADIO WORKED. HOWEVER, I HAD NO LOW BEAM OR HIGH BEAM HEADLIGHTS. THIS ISSUE KEEPS RECURRING EVERY MONTH OR TWO FOR THE LAST 1.5YRS AND NOBODY SEEMS TO KNOW THE CAUSE. WHEN TAKEN TO BE LOOKED AT THE HEADLIGHTS SEEM TO WORK FINE AND THE PROBLEM CAN'T BE DUPLICATED AT THAT TIME. I HAVE NOTICED IF THE TIPM IS JIGGLED AND THE VAN IS RESTARTED, THEY WILL WORK FINE AGAIN FOR ABOUT 1HR OR SO. VERY FRUSTRATING AND EXTREMELY DANGEROUS FOR MY FAMILY AND OTHER PEOPLE ON THE ROAD.

TL* THE CONTACT OWNS A 2010 DODGE GRAND CARAVAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2010 DODGE GRAND CARAVAN. WHILE THE VEHICLE WAS PARKED, THE FOBIK FAILED TO OPEN THE DOOR AUTOMATICALLY. THE VEHICLE WAS TAKEN TO A DEALER, WHO WAS UNABLE TO DIAGNOSE OR REPAIR THE VEHICLE. THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (ELECTRICAL SYSTEM, AIR BAGS) HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 3,000.

I RECEIVED A RECALL NOTICE ABOUT THE WIRELESS IGNITION NODE MODULE ON OR ABOUT JUNE 29, 2015. I CALLED GRIEGER MOTORS IN VALPARAISO, INDIANA ON JULY 1ST TO SCHEDULE AN APPOINTMENT TO HAVE IT REPAIRED. I WAS TOLD THE PARTS WOULD BE ORDERED AND THEY WOULD LET ME KNOW WHEN THEY HAD THEM. I NEVER HEARD BACK, AND CALLED THEM AGAIN ON AUGUST 10, 2015 AND WAS INFORMED THAT I AM NUMBER 121 ON A LIST OF ABOUT 800 RECALLS THAT THEY HAVE, THAT THEY ARE WAITING FOR PARTS, AND THEY WILL LET ME KNOW WHEN MY PART IS IN. I DO NOT FEEL IT IS GRIEGER MOTORS' FAULT, BUT THE FAULT OF DODGE THAT WHAT I'M ASSUMING IS THOUSANDS OF DRIVERS ARE NOT ABLE TO HAVE THEIR VEHICLES REPAIRED IN A TIMELY FASHION. CAN YOU ENTICE DODGE TO PROVIDE THE REPLACEMENT PARTS TO THE DEALERS MUCH QUICKER THAN THEY ARE APPARENTLY DOING? I AM CONCERNED FOR THE SAFETY OF MY FAMILY WHILE WE MUST CONTINUE TO USE THIS VEHICLE IN ITS DEFECTIVE CONDITION.

TL* THE CONTACT OWNS A 2010 DODGE GRAND CARAVAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2010 DODGE GRAND CARAVAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM) AND STATED THAT THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS CONTACTED AND COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE CONTACTS VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT WAS NOT EXPERIENCING A FAILURE.

WE RECEIVED A RECALL NOTICE FROM DODGE SEVERAL WEEKS AGO R03/NHTSA/14V-373. I CALLED THE DEALER, DISHMAN DODGE RIGHT AWAY TO SCHEDULE REPAIRS AND THEY TOLD ME THEY DIDN'T EVEN HAVE THE PARTS, AND HAD NO IDEA WHEN THEY WOULD GET THEM. THEY PUT US ON THE LIST AND SAID THEY WOULD CALL WHEN THE PARTS CAME IN. MY COMPLAINT IS THAT A REASONABLE AMOUNT OF TIME HAS PASSED WITHOUT REMEDY. THIS SAME PART WAS REPLACED A FEW YEARS AGO AND THAT'S WHEN WE STARTED HAVING PROBLEMS WITH THE ENGINE SHUTTING DOWN. THE REPLACEMENT PART EVEN BROKE ON OF OUR FOBIK'S AND THE DEALER WOULDN'T REPLACE IT. THIS IS AN ONGOING PROBLEM - SHUT DOWN.

IN REGARDS TO THE SAFETY RECALL OF THE WIRELESS IGNITION NODE MODULE. AFTER CONTACTING THE DEALER WHERE WE PURCHASED THE VEHICLE TO MAKE AN APPOINTMENT, WE WERE INFORMED THAT THEY WOULD ONLY REPLACE 2 OF THE FOBIKS THAT WE HAD. WE HAD PURCHASED AN ADDITIONAL 2 FOBIKS FROM THIS DEALERSHIP IN THE PAST, WHICH ACCORDING TO THE RECALL SHOULD HAVE ALSO BEEN REPLACED. AFTER ARGUING AND READING THE RECALL NOTICE OVER THE PHONE TO THE REPRESENTATIVES AT THE DEALER THEY AGREED THAT THEY WOULD REPROGRAM OUR ADDITIONAL FOBIKS BUT NOT REPLACE THEM. UPON SHOWING UP FOR MY APPOINTMENT ON AUGUST 3, 2015, I MENTIONED THAT THE ADDITIONAL FOBIKS IN MY POSSESSION SHOULD ALSO BE REPLACED WHEREAS THEY SAID THAT ONLY THE 2 WOULD BE REPLACED ACCORDING TO THEIR SERVICE MANAGER. I DID NOT ARGUE ANY FURTHER WITH THEM BECAUSE I AM DONE WITH THIS DEALERSHIP, I HAVE HAD NOTHING BUT PROBLEMS WITH THEIR SERVICE DEPARTMENT. READING AND FOLLOWING A RECALL NOTICE SHOULD BE A VERY SIMPLE PROCESS. WE WILL NEVER PURCHASE OR GET SERVICE AT FURY MOTORS OF ST. PAUL OR ANY OF ITS AFFILIATES IN THE FUTURE.

I RECEIVED A LETTER CONCERNING RECALL R03/NHTSA 14V-373 IN JUNE OF 2015. ON FRIDAY, JULY 31, WE FOUND THAT THE VAN WOULD NOT START, BUT WHEN THE KEY WAS TURNED A FEW TIMES, IT WOULD. THINKING THAT THIS COULD POSSIBLY BE RELATED IN SOME WAY TO THE RECALL, I CAREFULLY READ THE DOCUMENT THAT STATED THIS COULD CAUSE UNINTENDED ENGINE SHUT OFF AND INCREASE THE RISK OF A CRASH. THE DOCUMENT SAID NOTHING ABOUT PROBLEMS INITIALLY STARTING THE VAN. ON TUESDAY, AUGUST 4, AS THE VAN WOULD ONLY INTERMITTENTLY START, I BROUGHT THE VAN TO A LOCAL REPAIR SHOP. THE LOCAL REPAIR SHOP DIAGNOSED THE PROBLEM AS A DEFECTIVE STARTER. AFTER THEY INSTALLED THE STARTER, THEY TOLD ME THAT THEY HAD THEN DONE SOME RESEARCH AND THAT THERE WAS A RECALL OUT FOR THIS PROBLEM. THEY STILL CHARGED ME $390.00. I DROPPED OFF THE VAN THIS MORNING WITH THREE CHRYSLER KEY FOBS, OTHERWISE KNOWN AS A FREQUENCY OPERATED BUTTON IGNITION KEY OR FOBIK, AND AN ADDITIONAL AFTERMARKET KEY FOB MADE BY ILCO, WHICH PERFORMS THE SAME FUNCTIONS AS THE OEM KEY FOBS DO. THE PEOPLE AT LARCHMONT CHRYSLER JEEP DODGE RAM STATED THAT THIS RECALL ONLY WOULD REPLACE OEM CHRYSLER KEY FOBS. 1)WHY DOES IT TAKE THREE MONTHS TO SET UP A DATE FOR A SAFETY RECALL? 2)WHY DID THE NOTICE NOT MENTION ANYTHING ABOUT IGNITION PROBLEMS BUT ONLY UNINTENDED ENGINE SHUTOFF? THE WAY THIS NOTICE IS WRITTEN, MOST PEOPLE WOULD INFER THAT THE ENGINE WOULD ALREADY BE ON AND ONE WOULD BE DRIVING TO EXPERIENCE THIS DIFFICULTY. 3)WHY, WHEN A LOCAL VAN WAS BROUGHT TO A LOCAL REPAIR SHOP, DIDNT THIS DIAGNOSTIC CODE IMMEDIATELY MENTION THE RECALL AND STATE THAT THE RECALL PART IS THE PROBLEM, NOT THE $390 STARTER? 4)WHY, IF A PERSON HAS GONE THROUGH THE RIDICULOUS EXPENSE AND BOTHER OF GETTING FOUR KEY FOBS WHICH ALL FUNCTION, AND THAT IT IS CHRYSLERS FAULT ENTIRELY FOR THE PROBLEM, CANT AN ADDITIONAL KEY FOB BE PROVIDED?

SEVERAL TIMES IN LATE JUNE & EARLY JULY ALL ELECTRICALLY OPERATED EQUIPMENT IN OUR 2010 DODGE CARAVAN QUIT WORKING. DURING A RECENT HEAVY DOWNPOUR OUR 21 YEAR OLD SON WAS DRIVING ON A MAJOR HIGHWAY IN RUSH-HOUR TRAFFIC WHEN THE WIPERS, DEFROSTER AND POWER WINDOWS ALL QUIT WORKING. UNABLE TO SEE OUT OF THE WINDSHIELD OR PUT THE DRIVER\'S SIDE WINDOW DOWN HE DID HIS BEST TO CROSS TWO LANES OF TRAFFIC AND PULL OVER AND STOP. FORTUNATELY THIS VERY DANGEROUS MANEUVER WAS SUCCESSFUL AND HE SURVIVED THE SITUATION SHAKEN BUT UNSCATHED. WE TOOK THE VEHICLE INTO THE DEALERSHIP AND THEY REPLACED A FAULTY TIPM. IN RESEARCHING THIS MATTER I SEE THAT FAILING TIPM'S ARE COMMON AMONG CHRYSLER PRODUCTS AND HAVE BEEN THE SUBJECT OF SEVERAL RECALLS IN SIMILAR VEHICLES. I ALSO SEE THAT OUR VEHICLE IS ON THE LIST OF THOSE BEING INVESTIGATED BY THE NHTSA FOR FAULTY TIPM'S AND IS ALSO ON THE LIST OF VEHICLE IN A CLASS ACTION SUIT AGAINST CHRYSLER. WE WERE VERY FORTUNATE THAT OUR SON SURVIVED THIS INCIDENT WHICH WAS CLEARLY CAUSED BY A COMPONENT CHRYSLER KNOWS TO BE FAULTY AND SUBJECT TO FAILURE IN HIGHLY DANGEROUS SITUATIONS SUCH AS OURS. WE HAVE BEEN LOYAL CHRYSLER CUSTOMERS FOR MANY YEARS AND ALSO OWN A 2012 DODGE CARAVAN. BECAUSE OF THE CIRCUMSTANCES OUR DEALER TOOK $200 OFF OF THE PRICE OF THE NEW TIPM FOR US BUT WE STILL PAID $788.50 PLUS TAX & LABOR TO HAVE IT REPLACED. WE FEEL IT IS QUITE UNFAIR THAT CHRYSLER SHOULD PROFIT FROM PLACING US IN A LIFE-THREATENING SITUATION. WE REPORTED THIS INCIDENT TO CHRYSLER USING THEIR ONLINE FORM BUT THEY REFUSED TO TAKE OWNERSHIP OF THE PROBLEM OR TO REIMBURSE US FOR THE COSTS TO FIX IT.