2010 DODGE GRAND CARAVAN Complaints

VEHICLE WAS SOLD TO CUSTOMER WITHOUT RECALL NHTSA 11V-139 BEING INSTALLED IN NOV 2011. CUSTOMER NEVER NOTIFIED; HOWEVER, THE VEHICLE HAD A WINDOW SWITCH FAILURE IN FEB 2012 AT ABOUT 60K MILES AT WHICH TIME THE DEALER USED L25 INSTEAD OF A COMPLETE WIN MODULE REPLACEMENT. CUSTUMER WAS NOT TOLD OF THE REPLACEMENT AND IT WAS NOT REPORTED TO CARFAX OR OTHER ENTITIES. MAY 13, 2013 AFTER A DISTANCE TRIP, CUSTUMER PARKED THE VEHICLE FOR 2 MINUTES. WHEN ATTEMPTING RESTART THE VEHICLE HAD POWER BUT WOULD NOT START AND SHIFTER WAS LOCKED. DIAGNOSIS SHOWS FULL FAILURE OF THE WIN MODULE. THE L25 RECOMMENDED PARTIAL REPLACEMENT DID NOT PREVENT FAILURE. EVEN THOUGH NO ACCIDENT OCCURRED, CUSTOMER WAS TRAVELLING FROM MD TO VA AND SHUTDOWN COULD HAVE OCCURRED ON HIGHWAY 301 OR I95. UPON CONFRONTING THE DEALER, DEALER STATED THAT THEY DO NOT HAVE TO DISCLOSE THE RECALL OR HAVE TO PERFORM THE WORK EVEN THOUGH THE DEALER SERVICE INSTRUCTIONS ON JULY 2011 STATED THAT THE DEALER MUST COMPLETE THE RECALL BEFORE RETAIL DELIVERY. CONSEQUENTLY, THIS VEHICLE WAS ONE OF THE ONES THAT NEEDED A FULL REPLACEMENT AND NOT A PARTIAL. *TR

VEHICLE FULL LOADED WITH FAMILY OF 5 AND AT HIGHWAY SPEED BEGAN TO SHUTTER VIOLENTLY WHEN BRAKING IN TRAFFIC. THIS WAS NOT THE ACTIVATION OF ABS. STABILITY AND CONTROL SEEMED AT RISK AS WELL AS BRAKING POWER. GENERAL STYLE OF DRIVING IS TO COAST A GREAT DEAL FOR GREATER GAS MILEAGE SO THIS EVENT MAY MIRROR SIMILAR EVENTS RELATED TO FAILED, INADEQUATE, OR DETERIORATED BRAKES AT LOWER MILEAGES. AUTHORIZED DEALER INDICATED THE BRAKES WERE FINE BUT THEY WILL CONTINUE TO VIBRATE/SHUDDER DUE TO "RUST" AND "PITTING". DEALER'S EXPERIENCE WHEN TEST DRIVING WAS WITH ONLY ONE PERSON, THE DRIVER, IN THE VEHICLE. WHEN THERE IS ONLY ONE DRIVER THE SHUDDERING IS TOLERABLE RATHER THAN FULLY LOADED WHERE CONTROL AND STABILITY BECOME A SIGNIFICANT CONCERN. DEALER INDICATED THAT IF I DID NOT LIKE THE SHUDDERING OF THE VEHICLE, THEY WOULD HAPPILY REPLACE THE BRAKE ROTORS AND THE PADS. IN THE INTEREST OF SAFETY FOR MY FAMILY, I CHOSE TO REPLACE THE BRAKE ROTORS AND PADS. THIS IS THE EARLIEST I HAVE EVER REPLACED BRAKES ON A NEW VEHICLE. I WANTED TO SHARE THIS INFORMATION SINCE IT FALLS INTO PLACE WITH SIMILAR INFORMATION BEING SHARED TO HELP OTHERS IN EVALUATING WHETHER OR NOT TO PURCHASE THIS VEHICLE. THIS EXPERIENCE WILL BE SOMETHING TO CONSIDER IN MY FUTURE VEHICLE PURCHASES. THE NEW BRAKES WORK VERY WELL WITHOUT ANY SHUDDER/SHAKING/VIBRATION. I AM HOPEFUL THE NEW BRAKES WILL LAST MORE MILES THAN THE ORIGINAL SET. *TR

THE DISTANCE WAS ABOUT 35 MILES FROM OUR HOME, BOUT 45 MINUTES DRIVE. DRIVER DIDN'T NOTICE ANYTHING WRONG WITH THE ENGINE OR SEE ANY WARNING LIGHTS. THE CAR WAS SWAYING LIKE ON A WINDY DAY, ANOTHER CAR HONKED AT US, THEN WE HEARD LOUD ROAD NOISE. WE PULLED OVER AND TURNED OFF THE ENGINE. SAW THE REAR PASSENGER TIRE WAS FLAT TO THE RIM. NOTICED A SMOKY SMELL. SAW LITTLE PUFFS OF WHITE SMOKE COMING FROM UNDER THE HOOD. TO BE SAFE WE REMOVED CHILDREN FROM THE CAR; TWO 4 YR OLD CHILDREN WERE IN THE BACKSEAT BUCKLED IN THEIR CAR-SEATS. INFANT WAS IN THE MIDDLE DRIVERS SIDE SEAT BUCKLED IN HIS CAR SEAT. DRIVER AND CAR OWNER WERE IN THE FRONT. KEYS WERE REMOVED FROM THE IGNITION. WE WALKED AWAY FROM THE VEHICLE, WAITED AT THE FENCE-LINE AWAY FROM THE VEHICLE WHILE CALLING FOR A TOW. SMOKE APPEARED TO HAVE STOPPED FOR ABOUT 5 MINUTES. SUDDENLY BLACK SMOKE STARTED POURING OUT OF THE ENGINE, EMBERS DROPPING TO THE ROAD FROM UNDER THE FRONT OF THE CAR. WE MOVED THE CHILDREN FURTHER AWAY FROM THE VEHICLE. SEVERAL TRUCKERS PULLED OVER AND BROUGHT FIRE EXTINGUISHERS. ONE OPENED THE HOOD FLAMES FLARED UP THE FIRE TRUCK ARRIVED AFTER THE FIRE HAD BEEN EXTINGUISHED. ONE SAID THE FIRE APPEARED TO HAVE STARTED IN THE FAN. THE CHP OFFICER SAID THE FIREFIGHTERS WOULD DISCONNECT THE BATTERY. WHEN WE LOOKED AT THE INSIDE OF THE FRONT OF THE CAR EVERYTHING WAS BURNT AND MELTED, THE HOOD WAS BUCKLED, FRONT GRILL MELTED. THE FIRE WAS EXTINGUISHED BEFORE THE REST OF THE CAR WAS DAMAGED. *TR

TL* THE CONTACT OWNS A 2010 DODGE GRAND CARAVAN. THE CONTACT STATED THAT THERE WAS A SEPARATE PLASTIC KEY TO START THE VEHICLE WHICH WAS FRACTURED ON ONE SIDE. THE CONTACT STATED THAT AFTER THE VEHICLE WAS PARKED AND ATTEMPTED TO SHUT OFF THE VEHICLE, THE VEHICLE FAILED TO TURN OFF. THE IGNITION REMAINED SEIZED ON THE ACC MODE. THE CONTACT RESTARTED VEHICLE IN ORDER TO UNLOCK THE IGNITION AND TURN VEHICLE OFF. THE VEHICLE WAS NOT TAKEN TO A REPAIR SHOP OR THE DEALER FOR A DIAGNOSTIC TEST. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE BUT PROVIDED NO FURTHER ASSISTANCE. THE FAILURE MILEAGE WAS 58,000. THE CURRENT MILEAGE WAS 58,800.

WE HAD A VERY LOUD SCRAPING NOISE COMING FROM OUR REAR DRIVE SIDE TIRE. AT FIRST IT WAS WHEN YOU APPLIED THE BRAKES BUT IT QUICKLY BE CAME CONSTANT. WE CALLED THE DEALER AND THE QUICKEST WE COULD GET IN WAS 4/30/13. THE DEALER LET US KNOW THAT THE REAR CALIPER SADDLE CEASED AND THIS CAUSED SEVERE DAMAGE TO THE ROTOR AND THE PADS. THE CALIPER IS UNDER WARRANTY BUT THE DAMAGE IS CAUSES IS NOT. I DID A SEARCH AND IT LOOKS LIKE THIS IS AN ISSUE WITH THESE VANS BUT NO RECALL FROM DODGE. THEY DID HOWEVER ADD AN EXTENSION TO THE FRONT BRAKES BECAUSE THEY WERE ALL SO CAUSING ISSUES IN THESE VEHICLES. LOOKS LIKE THEY NEED TO DO THE SAME FOR THE BACK. I AM LOCATED IN CANADA. *TR

ON 3/29/2013 MY DAUGHTER AND HER FIANCE WERE USING MY VAN, FIANCE WAS THE DRIVER. HE HIT A 200+LB ROCK THAT WAS PARTIALLY IN THE ROAD. THIS SENT HIM OFF THE ROAD WHERE HE HIT A PARTIALLY BURIED ROCK WALL FROM THE 1600'S, THIS SENT THEM AIRBORNE SCRAPING SOME TREES ALONG THE WAY. THEY LANDED ABOUT 20 FEET AWAY, NOSE DOWN INTO ANOTHER SECTION OF ROCK WALL, ALSO BURIED. THIS LAUNCHED THEM FURTHER UP THE EMBANKMENT CAUSING IT TO BE LODGED ON A STUMP. THERE WAS OVER 8,000 IN DAMAGE, THE FRONT BUMPER WAS ALL MESSED UP. THE AIRBAGS DID NOT DEPLOY. ONLY ONE SEATBELT LOCKED CAUSING INJURY TO MY DAUGHTER WHEN HER FACE SLAMMED OFF OF THE TOP GLOVE BOX, NOT ONCE, BUT TWICE. I HAVE SERIOUS CONCERNS ABOUT THE SAFETY OF THE VEHICLE. I HAVE SMALL GRANDCHILDREN THAT RIDE IN MY VAN ON A REGULAR BASIS. I HAVE VOICED MY CONCERNS TO MY INSURANCE CLAIM REP, THE ADJUSTER, THE BODY SHOP, MY DEALERSHIP AND DODGE ITSELF. ALL I'M LOOKING FOR IS A STRAIGHT ANSWER ON WHY THIS HAPPENED. IF THE AIRBAGS SHOULDN'T HAVE DEPLOYED BECAUSE OF THE TYPE OF ACCIDENT, OK, TELL ME WHY, BUT THAT SEATBELT FAILURE, THAT'S A MAJOR DEAL. I CANNOT ACCEPT IT'S A FLUKE, OR COULD BE, OR I DON'T KNOW. THIS IS MY FAMILY. I LOVE MY VAN BUT WITH NO ONE WILLING TO HELP ME GET ANSWERS I JUST DON'T WANT IT. *TR

TL* THE CONTACT OWNS A 2010 DODGE GRAND CARAVAN. THE CONTACT STATED THAT WHEN ABRUPTLY BRAKING, THE VEHICLE WOULD STALL. THE FAILURE WOULD ALSO OCCUR WHEN DECELERATING TO ATTEMPT A TURN IN EITHER DIRECTION. THE CONTACT HAD NOT TAKEN THE VEHICLE TO THE DEALER FOR INSPECTION OR REPAIRS. THE FAILURE MILEAGE WAS UNKNOWN, BUT THE CURRENT MILEAGE WAS 50,939. *TR

TL* THE CONTACT OWNS A 2010 DODGE GRAND CARAVAN. THE CONTACT STATED THAT WHILE REFUELING, A PASSENGER OPENED THE REAR DRIVER'S SIDE DOOR AND IT STRUCK THE CONTACT'S HAND, CAUSING HIM TO RELEASE THE FUEL NOZZLE. THE CONTACT FELT IT WAS A MOST DISASTROUS DESIGN FLAW. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 64,000.

WHILE DRIVING ON THE HIGHWAY I NOTICED A BURNING SMELL. I PULLED OVER AND NOTICED SMOKE COMING FROM THE REAR BRAKES. I WAITED UNTIL THE SMOKE CLEAR AND THEN CONTINUED DRIVING. WHEN I REACHED HOME, I NOTICED THAT THE REAR ROTORS LOOKED LIKE IT SOMETHING WAS DIGGING INTO THEM. I BOUGHT THIS CAR FOR MY FAMILY TRAVEL, WITH 2 YOUNG KIDS (2 AND 6). I AM STARTING TO FEEL UNSAFE. SOMETHING NEEDS TO BE DONE BECAUSE OF ALL OF THE COMPLAINTS. *TR

I HAVE A 2010 DODGE GRAND CARAVAN, THAT I BOUGHT NEW IN JULY 2010. I HAVE 31,000 MILES AND HAD TO CHANGE THE BRAKES AND ROTORS 4 TIMES. DEALER CLAIMS FRONT END IS TO HEAVY. THEY SUPPOSEDLY HAVE PUT A "REVISED BRAKE PADS" BUT SAME THING IS STILL HAPPENING. CAR PULSATES REPEATEDLY WHEN I COME TO A STOP, ESPECIALLY IF I AM STOPPING AT THE END OF A HILL. I BOUGHT THIS CAR BECAUSE OF MY 2 SMALL CHILDREN AND THIS IS SOMETHING THAT NEEDS TO BE FIXED. *TR