2014 DODGE JOURNEY Complaints

TL* THE CONTACT OWNS A 2014 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V675000 (ELECTRONIC STABILITY CONTROL , SERVICE BRAKES, HYDRAULIC) HOWEVER, THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED ANY FAILURES. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. PARTS DISTRIBUTION DISCONNECT.

PURCHASED AT MONROEVILLE DODGE PITTSBURGH PA. MY BRAKE CALIPERS HAD BECOME DISCOLORED AND I BECAME CONCERNED. I ASKED THE SERVICE REPRESENTATIVE TO INSPECT MY BRAKES AND BRAKE CALIPERS. I WAS INFORMED THERE WAS NOTHING WRONG. I DID TAKE PICTURES OF THE BRAKE CALIPERS ON ALL FOUR WHEELS AND FOUND THE DISCOLORATION THROUGH OUT THE CAR. I FIND THIS UNACCEPTABLE FOR A NEW CAR AND FORWARDED MY COMPLAINT TO DODGE.COM. I HAVE YET TO RECEIVE A RECALL OR NOTICE THAT MY COMPLAINT WAS REGISTERED. AT THIRTEEN MONTHS I HAD TO HAVE MY FRONT ROTORS RESURFACED FOR A FEE $125.00. THE SERVICE MANAGER STATED I JUST MISSED THE ONE YEAR ON BRAKES ON I HAD TO PAY. MY BRAKE CALIPERS ARE STILL DISCOLORED NOW.

TL* THE CONTACT OWNED A 2014 DODGE JOURNEY. WHILE DRIVING APPROXIMATELY 40 MPH IN THE RAIN, THE BRAKES FAILED WHEN HE ATTEMPTED TO SLOW DOWN THE VEHICLE. AS A RESULT, THE VEHICLE CRASHED INTO A TREE. THE ABS LIGHT ILLUMINATED WHEN IT STARTED RAINING. THE DRIVER SUSTAINED CUTS AND BRUISES THAT DID NOT REQUIRE MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE AIR BAGS DID NOT DEPLOY. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE AND WAS LATER DEEMED DESTROYED BY THE INSURANCE COMPANY. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THERE WAS AN UNKNOWN RECALL FOR THE ANTILOCK BRAKES. THE FAILURE MILEAGE WAS APPROXIMATELY 17,000.

I TOOK MY VEHICLE IN TO THE DEALERSHIP FOR THE RECALL TO UPDATE THE COMPUTER. AFTER HAVING THE RECALL FIXED IN MAY 2016, I WAS TURNING LEFT FROM A COMPLETE STOP AT A STOP LIGHT AND THE VEHICLE STARTED MISSING, IT WOULD NOT ACCELERATE PROPERLY, AND THE ENGINE LIGHT STARTED FLASHING. THIS WAS ON 6/2/16. THE VEHICLE WAS RUNNING REALLY ROUGH, AS THOUGH IT WAS GOING TO STALL. I CAME TO A COMPLETE STOP AT THE NEXT TRAFFIC LIGHT , THE ENGINE LIGHT QUIT FLASHING & APPEARED SOLID. IT STOPPED MISSING, BUT THERE WAS A DEFINITE LACK OF POWER AND ACCELERATION CAPABILITY. I GOT THE VEHICLE BACK TO DEALER ON 6/3/16. AGAIN UNABLE TO RECREATE INCIDENT, SO THEY RERAN THE COMPUTER UPDATE FROM THE RECALL, CLEARED CODES & TURNED CHECK ENGINE LIGHT OFF. ON 7/2/16, I WAS ONCE AGAIN SITTING COMPLETELY STOPPED AT A TRAFFIC LIGHT GETTING READY TO TURN LEFT. WHILE IDLING AT STOP LIGHT CHECK ENGINE LIGHT STARTED FLASHING AGAIN & THE VEHICLE STARTED RUNNING ROUGH. I WAS TURNING INTO A PARKING LOT FOR A SHOPPING CENTER. AS I ATTEMPTED TO PULL INTO A PARKING SPOT THE VEHICLE STALLED HALF IN THE PARKING SPOT. I PUT THE VEHICLE IN PARK AND WAS ABLE TO START IT BACK UP AND PULL THE REST OF THE WAY IN THE SPOT. AFTER BEING IN THE STORE ABOUT AN HOUR, WE CAME BACK OUT, THE VEHICLE STARTED, BUT AGAIN HAD A DEFINITE LACK OF POWER. AFTER DRIVING IT LESS THAN A MILE, IT STALLED OUT AGAIN WHILE SLOWING DOWN TO COME TO A STOP. WE WERE ABLE TO START THE VEHICLE BACK AND GET IT BACK HOME, STILL WITH A DEFINITELY LACK OF POWER, AND PARK IT FOR THE HOLIDAY WEEKEND. AFTER THE HOLIDAY, ON 7/5/16, I TOOK THE VEHICLE BACK TO THE DEALERSHIP. ONCE AGAIN THEY CAN'T FIND ANYTHING WRONG, HAVE CLEARED CODES, TURNED OFF CHECK ENGINE LIGHT & ADVISED ME TO COME PICK IT UP. I CHATTED WITH DODGE CUSTOMER SERVICE AND THEY CLAIM TO BE UNAWARE OF THE ISSUE OR ANY RESOLUTION. TRANSCRIPT ATTACHED.

TL* THE CONTACT OWNS A 2014 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V675000 (STEERING); HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

TL* THE CONTACT OWNS A 2014 DODGE JOURNEY. WHILE DRIVING 55 MPH, THE BRAKES PULSATED AND PREVENTED THE VEHICLE FROM STOPPING PROPERLY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 23,000.

TL* THE CONTACT OWNS A 2014 DODGE JOURNEY. WHILE DRIVING APPROXIMATELY 60 MPH, THE VEHICLE STALLED WITHOUT WARNING AND THE BRAKES FAILED. THE CONTACT WAS ABLE TO STOP THE VEHICLE. THE VEHICLE WAS ABLE TO BE RESTARTED. ONCE THE VEHICLE RESTARTED, IT CONTINUOUSLY BACKFIRED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES. THE FAILURE MILEAGE WAS APPROXIMATELY 32,513.

THE PASSENGER SIDE HEADREST IN MY 2014 JOURNEY DEPLOYED WITHOUT CAUSE. IT SLAMMED MY WIFE IN THE BACK OF THE HEAD. I WAS DRIVING DOWN A SMOOTH HIGHWAY AT APPROXIMATELY 50 MPH.

WHEN SHIFING THE VEHICKLE TO PARK IT DOES NOT LOCK INTO THE PARK POSITION, IT GOES INTO THE REVERSE POSITION. THIS HAS HAPPENED THREE TIMES, TWO RECENTLY. THE SHIFT LEVER DOES NOT GO TO THE LEFT LOCKING IT IN THE PARK POSITION.

TL* THE CONTACT OWNS A 2014 DODGE JOURNEY. WHILE ATTEMPTING TO START THE VEHICLE, IT FAILED TO START. THE VEHICLE WAS TAKEN TO THE DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 35,000.