2014 DODGE JOURNEY Complaints

TL* THE CONTACT OWNS A 2014 DODGE JOURNEY. THE CONTACT STATED THAT WHEN THE KEY FOB WAS LEFT IN THE VEHICLE, THE VEHICLE AUTOMATICALLY LOCKED AND UNLOCKED INDEPENDENTLY. THE FAILURE RECURRED MULTIPLE TIMES. THE VEHICLE WAS TAKEN TO THE DEALER, BUT THE FAILURE WAS NOT DUPLICATED. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 13,000.

TAKING EXIT OFF US 12 ONTO I-82 (YAKIMA) MY VEHICLE SUFFERED COMPLETE ENGINE FAILURE. THE BRAKES DID NOT WORK AND HAD TO RELY ON THE EMERGENCY BRAKE, STOPPING ABOUT 100 FEET AWAY AND NOSE IN TRAFFIC. MY FAMILY TO INCLUDE MY 39 WEEKS PREGNANT WIFE, SONS (3 & 4), AND MYSELF WERE IN THE CAR. DURING MY FIVE EMERGENCY BRAKE ATTEMPTS I HIT MY HEAD ON THE FRAME OF THE DOOR. I FEEL THAT WE ARE LUCKY TO BE ALIVE AS WE HAD SKID A FEW TIMES BEFORE STOPPING WITH NO FURTHER INJURIES. AS OF NOW, I HAVE A SPLITTING HEADACHE AND MY WIFE IS BEING MONITORED FOR SIGNS OF FETAL DISTRESS; ALL AROUND [XXX] EXPERIENCE. THE DODGE DEALERSHIP THAT I PURCHASED IT FROM REFUSED TO LEND ME A LOANER VEHICLE, SAID THAT IT HAPPENS, AND OFFERED TO LOOK AT IT IN TWO WEEKS; BS! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

I WAS DRIVING MY DODGE JOURNEY ONE DAY AND THE SEAT BELT LIGHT CAME ON SHOWING THAT SOMEBODY WASN'T BUCKLED BUT I WAS THE ONLY ONE IN THE CAR. SO I LEANED FORWARD AND MY SEAT BELT CAME UNLOCKED. I THOUGHT TO MYSELF THINKING IT WAS JUST ME MAYBE I DIDN'T BUCKLE IT IN RIGHT. THEN I BUCKLED UP AGAIN AND LATER ON THAT DAY MY WIFE WAS DRIVING AND IT DID THE SAME THING. SHE SAID SHE HEARD A CLICK NOISE AND THE SEAT BELT LIGHT AND DING NOISE CAME ON SO SHE LEANED FORWARD AND THE SEAT BELT WAS NOT LOCKED IT HAD CAME UNLOCKED FROM THE DRIVER SEAT PART THAT YOU CONNECT THE STRAP INTO. IT CONTINUED TO HAPPEN OFF AND ON AND NOW WE WIGGLE IT TO MAKE SURE IT STAYS LOCKED BUT SOMETIMES IT DOESN'T WORK. THE SEAT BELT WILL CLICK AND LOCK BUT WILL SOME HOW IT COMES UNDONE LATER WHILE WE ARE DRIVING. SO WE HEAR THE CLICK NOISE WHEN IT LOCKS AND WE PULL ON IT TO MAKE SURE IT STAYS LOCKED AND IT DOES FINE SOMETIMES AND THEN OTHER DAYS IT COMES UNLOCKED WHILE WE ARE DRIVING. NOW WE KNOW WHEN ITS GOING TO COME UNLOCKED BECAUSE YOU CAN HEAR IT MAKE A CLICK NOISE AND THE SEAT BELT LIGHT AND DINGING NOISE COMES ON AND WE RIGHT AWAY KNOW ITS OUR SEAT BELT THAT CAME UNLOCKED. WE CALLED TO DEALERSHIP SO WE CAN GET IT FIXED JUST RECENTLY BUT WONT BE ABLE TO GET OUR VEHICLE IN UNTIL MIDDLE OF SEPTEMBER AND CALLED ANOTHER DEALERSHIP BUT WONT BE ABLE TO GET IT IN FOR ABOUT 3 WEEKS. THIS IS THE DRIVER SIDE SEAT BELT. WE TRAVEL ALOT FOR DOCTORS APPOINTMENTS FOR OUR YOUNGEST CHILD WHO HAS A DISABILITY SO THIS MAKES ME VERY WORRIED.

I BOUGHT THIS CAR ON NOVEMBER 2013. AFTER FIRST/SECOND WEEK OF USE I REALIZED THAT WHEN DRIVING THE CAR WAS PULLING TO THE RIGHT. I WENT TO THE DEALERSHIP AND TRIED TO MAKE AN ALIGNMENT WITHOUT SUCCESS. THEN THE PROBLEM CAME BACK AND WENT TO DEALERSHIP (LIKE 5 TIMES) AND THEY SAID THAT WERE THE TIRES (20,000 MILES ON THAT MOMENT). SO, SEVERAL WEEKS AFTER TIRE REPLACEMENT THE CAR PULLING CAME BACK AND NOW WITH 40K+ MILES ON ODOMETER THE PROBLEM PERSIST. ACTUALLY I WILL BUY 4 MORE TIRES FOR SECOND TIME AND THE CAR IS ALIGNED. I MEASURED THE CHASIS BUT WAS OK WITH NO BENTS OR DAMAGE BUT I TRIED TO MEASURE THE WHEELBASE OF THE CAR (FROM CENTER TO CENTER OF THE WHEELS ON LEFT AND RIGHT SIDE). SURPRISINGLY THE LEFT SIDE MEASURES 115 INCHES AND THE RIGHT SIDE MEASURES 114 INCHES (HERE IS THE PROBLEM). ACTUALLY I'M ASKING FOR CAR REPLACEMENT IN A COURT CASE. PS - DURING THE FIRST MONTH OF USE, I TESTED A 9MILES VEHICLE (SAME BRAND, SAME CONFIGURATION) AND HAS THE SAME PROBLEM AND THE DEALERSHIP DID NOTHING. UPDATED 12/13/2017*CN

2014 DODGE JOURNEY PURCHASED NEW FROM DEALER, I MONTH LATER RADIO PANEL WOULD GO BLANK FOR A FEW SECONDS AND COME BACK ON , HAD TAKEN IT TO THE DEALER WEA TOLD COULD NOT FIND ANY ISSUES, AT THIS TIME IT IS STILL HAPPENING, ALSO I TAKE MY JOURNEY IN FOR SERVICE EVERY 3500-4000 FOR SERVICE I WAS TOLD I NEED 2 NEW FRONT TIRES KHUMO TIRES AT THAT TIME I HAD ONLY 27000 MILES HE SHOWED HOW THE THREADS ARE SHOWING THROUGH THE RUBBER , I HAVE NOT ABUSED DRIVING OF MY JOURNEY SERVICE PERSON SAID TO ME THAT LOOKING AT THE TIRES HE COULD TELL THAT I DO NOT ABUSE THE DRIVING OF THIS AUTO I OBEY ALL SPEED LIMITS, IF SOMEONE WANTS TO GO FAST ON THE ROAD I LET THEM GO PAST ME , I AM A HANDICAPPED PERSON , BUT I AM NOT GOING TO BUY 2 NEW TIRES, I WANT THE MANUFACTURER REPLACE MY TIRES, I WILL CONTINUE TO DRIVE THIS JOURNEY, AND IF THE TIRES BLOW, THEN I WILL HOLD EVERYONE RESPONSIBLE OF PUTTING MONEY VALUE OVER A PERSONS SAFETY, PLEASE UNDERSTAND THAT THE DEALERS SAID IT WAS GOING TO COST OVER $300 TO REPLACE THESE TIRES , I HAVE NOT PUT 30000 MILES ON MY JOURNEY AS OF THIS DAY SO I FEEL THERE SHOULD BE A REPLACEMENT OR SOME KIND OF A BIG DISCOUNT, NOW FOR MAY RADIO PANEL THAT GOES BLANK EVERY SO OFTEN I DO NOT HAVE THE ANSWER AND AS THE SERVICE PERSON SAID THE SAME, SO I JUST HOPE THAT I OR MY WIFE TO NOT GET INJURED WHEN I'M DRIVING IF THE TIRES GIVE OUT. [XXX] VIN UNAVAILABLE INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).'*JB

TL* THE CONTACT OWNS A 2014 DODGE JOURNEY. THE CONTACT STATED THAT THE KEY FOBS FAILED AND THE VEHICLE WOULD LOCK INDEPENDENTLY. ON ONE OCCASION, THE CONTACT LEFT THE KEYS IN THE VEHICLE ACCIDENTLY WHILE AN INFANT WAS IN THE VEHICLE. THE VEHICLE LOCKED INDEPENDENTLY AND FAILED TO UNLOCK. AS A RESULT, THE CONTACT SHATTERED THE FRONT PASSENGER SIDE WINDOW. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 97,050.

THE DODGE JOURNEY ROLLS BACK ON HILLS. IT IS DANGEROUS AND I'M SURE CAUSED ACCIDENTS. I HAVE AN AUTOMATIC AND IT NEVER HOLDS THE VEHICLE, IT JUST ROLLS BACK. IN THIS DAY AND AGE IT'S ABSOLUTELY A MAJOR FAULT. YOU HAVE TO LET BRAKE GO AND HIT ACCELERATOR. DANGEROUS. ALSO THE RADIO WIT MAPS AND DIRECTIONS IS BROKEN FOR 2ND TIME.

THE VEHICLE DOORS WILL OFTEN UNLOCK AFTER LEAVING THE VEHICLE. THE DOORS ARE LOCKED, THE DOORS ARE CLOSED AND WHEN ABOUT 3 FEET FROM THE CAR, SOMETIMES THE DOORS WILL UNLOCK THEMSELVES. THIS HAPPENS INTERMITTENTLY. THE KEY FOB IS IN THE DRIVERS POCKET, BY ITSELF.

BOUGHT THIS WONDERFUL (NOT) CAR TO REPLACE MY MINIVAN. WITHIN THE FIRST MONTH, WHEN I WOULD PUT MY CELL PHONE IN THE "CAVE" UNDER THE RADIO, THE RADIO WOULD SCAN. DID THIS MULTIPLE TIMES AND EVENTUALLY WHEN I OPENED THE DOORS (A COUPLE OF TIMES), THE RADIO ACTUALLY MUTED,,,,THEY CHECKED IT OUT AND THEY REPLACED THE RADIO, THEN SOMETHING ELSE TO DO WITH THE RADIO....BUTTTT, IT STILL DOES IT. MENTIONED THAT WHILE DRIVING THROUGH COUNTRY ROADS, THE READ END GETS LOOSE. AFTER HE ASKED ME 1) DO YOU DRIVE FAST THROUGH ON THE COUNTRY ROADS AND 2) DO I LIVE IN IN THE COUNTRY (BOTH NO ANSWERS), THEY "CHECKED IT OUT" AND BAM....NEW SHOCKS ON THE BACK. KINDA MIFFED THAT THEY QUESTIONED MY DRIVING ABILITY ACTUALLY. I TOLD THEM THAT THE TRANSMISSION SEEMED TO SHIFT WEIRD. THEY CHECKED IT OUT AND SAID THERE WAS AN "UPGRADE" THAT COULD BE DONE, AND THEY DID IT. SEEMED TO WORK FOR A WHILE, BUT IT IS DOING IT AGAIN. TURNED THE REAR WIPER ON AND OFF (LIGHT RAIN) AND IT KEPT GOING. I DID NOT PUSH THE WASHER OPTION, AND KNOW HOW TO WORK A REAR WIPER, BUT WHEN I MENTIONED THAT TO THEM, THEY LOOKED AT ME LIKE I WAS AN IDIOT AND EXPLAINED HOW THE WASHER OPTION WORKS. BUT OF COURSE, THEY COULD FIND NOTHING WRONG WITH IT. WITH MY NEXT OIL CHANGE, THEY ARE CHECKING ON THE CREAKING SOUND THAT IT MAKES WHILE DRIVING ON BUMPY ROADS AT SLOW SPEEDS....THEY THINK THAT IT IS THE BEARINGS IN MY LEAF SPRING, BUT SOUNDS LIKE WHEN WE HAD TO REPLACE A STRUT ON MY VAN. ALL IN ALL, I LIKE THE ROOM AND SETUP OF THE INSIDE OF THE CAR, BUT BOY....I HAVE NEVER PAID SO MUCH FOR A LEMON IN MY LIFE!! AND....GUESS WHO DIDN'T BUY THE EXTENDED WARRANTY????? YOU GUESSED IT.

I PURCHASED THIS CAR IN FEB 2015. FAMILY AND I DROVE 900 MILES FROM GA TO NJ FOR A FUNERAL. THE CAR WOULD NOT START, NO LIGHTS, POWER STEERING, NOTHING! THE NON-CHRYSLER DEALER BLAMED CHRYSLER AND CHRYSLER BLAMED THE NON-CHRYSLER DEALER. CHRYSLER ROADSIDE PICKED UP THE CAR SATURDAY MORNING AND TOOK IT TO A NJ CHRYSLER DEALER FOR REPAIR. MY FAMILY AND I HAD TO RETURN TO GA ON SUNDAY NIGHT. NO ONE PROVIDED US WITH A RENTAL CAR TO RETURN HOME. WE HAD TO SECURE/PAY FOR A RENTAL VEHICLE ON OUR OWN. ON MONDAY (2 DAYS LATER) THE NJ CHRYSLER DEALER HAD NOT LOOKED AT THE CAR. ON TUESDAY (3 DAYS LATER) THE NJ CHRYSLER DEALER TOLD ME IT WAS THE BCM (BODY CONTROL MODULE) = ONE OF THE COMPUTERS AND THE PART WAS ON BACKORDER WITH NO ETA. THIS CAR HAD 18K MILES AND A 2014 WHEN I BOUGHT IT LESS THAN 4 MONTHS EARLIER. I CALLED CHRYSLER WARRANTY THAT ASSIGNED A CASE MANAGER. ON WEDNESDAY (4 DAYS LATER) CASE MANAGER CONTACTED ME TO SUBMIT MY RECEIPTS FOR RENTAL CAR REIMBURSEMENT, THEY HAVE A RENTAL CAR FOR ME IN NJ AND NOT GA, AND TRYING TO EXPEDITE BACKORDER PART. I TOLD THE CASE MANAGER THAT I DON'T NEED THE RENTAL IN NJ, I NEED IT IN GA. HAVE NOT HEARD FROM HER SINCE. I AM SO DISAPPOINTED IN THE LACK OF QUALITY CUSTOMER SERVICE I RECEIVED FROM THE EVERYONE INVOLVED. I AM AFRAID TO DRIVE THIS VEHICLE FROM NJ TO GA AS WHAT IS BEING TOLD TO ME WILL BE THE CASE IN ORDER FOR ME TO GET THE CAR BACK. THIS CAR IS STILL UNDER WARRANTY AND PROVISIONS SHOULD BE MADE TO ACCOMMODATE ME FOR THE REPAIR AND INCONVENIENCE. I HAVE NOT RECEIVED EITHER FROM CHRYSLER CORPORATION OR THE NON-CHRYSLER DEALER. I WILL NEVER BY A CHRYSLER OR RECOMMEND IT TO SOMEONE.