2014 DODGE JOURNEY Complaints

I OWN A 2014 DODGE JOURNEY... ONLY HAD IT 6 MONTHS! I HIT A DEER (ABOUT 200 LBS/ HUSBAND SAID IT WOULD BE A 10-12 POINT IF IT HAD ANTLERS THIS TIME OF YEAR). I WAS RUNNING ABOUT 53-57 MPH, OUT THE CORNER OF MY EYE I SAW THE DEER ABOUT TO RUN OUT, GRABBED THE WHEEL WITH BOTH HANDS AND JUST HELD ON. THERE WAS NO TIME TO DO ANYTHING ELSE, THE ROADS WERE WET SO I DIDN'T HIT THE BRAKES HARD (DIDN'T WANT THEM TO LOCK-UP) BUT I DID STAY ON THEM. THANKFULLY THE DEER WAS COMING TO THE GROUND (ALREADY JUMPED) WHEN I HIT HIM, BECAUSE IF NOT HE PROBABLY WOULD HAVE ENDED UP IN OUR WINDSHIELD. I HIT THE DEER SQUARE... HIS BODY CAVED THE RADIATOR IN AMONG OTHER THINGS! THE AIRBAGS NEVER CAME OUT! I UNDERSTAND SENSORS IN CARS AND ALL THAT BUT REGARDLESS IF YOU HIT "SOMEONE OR SOMETHING" AS HARD AS I HIT THAT DEER... THE AIRBAGS SHOULD HAVE CERTAINLY DEPLOYED. I AM THANKFUL AND GRATEFUL THAT IT WAS A DEER AND NOT A TREE! WISH I KNEW HOW TO GET THESE COMPLAINTS STRAIGHT TO THE DODGE DEALERSHIP! MAKES ME VERY UNEASY ABOUT MY CAR NOW. OBVIOUSLY, THE CAR IS NOT FIXED YET, STILL SITTING IN MY YARD WAITING FOR THE ADJUSTER TO COME OUT. NOT TOO SURE WE ARE GOING TO KEEP IT ONCE IT GETS FIXED. I HAVE CHILDREN (TWIN 5 YEARS OLD DAUGHTERS) DO NOT WANT THEM IN AN UNSAFE CAR! *TR

TL* THE CONTACT OWNED A 2014 DODGE JOURNEY. WHILE TRAVELING AT AN UNKNOWN SPEED OVER A POTHOLE, WHICH CAUSED THE VEHICLE TO LOSE POWER, SHUT OFF, AND FLIP OVER MORE THAN FIVE TIMES. THE CONTACT MENTIONED THAT THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED. THE CONTACT SUSTAINED A WHIPLASH, A PUNCTURED LUNG, A BRUISED BODY, AND A BRAIN INJURY WHICH REQUIRED FURTHER MEDICAL ATTENTION. THE PASSENGER SUSTAINED WHIPLASH AND MINOR BRUISES TO THE BODY. THE VEHICLE WAS NOT INSPECTED OR DIAGNOSED. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. UPDATED 6/4/15*CN

WHILE MAKING A LEFT HAND TURN INTO A SHOPPING MALL, MY CAR STALLED. NO STEERING, BRAKES, POWER, ETC. THE ONLY THING THAT STOPPED MY FORWARD PROGRESS WAS A CURB. ALMOST GOT HIT FROM BEHIND! I WAS ABLE TO GO THRU THE START MOTIONS AND RESTART MY CAR. I HAD IT TOWED TO THE DEALERSHIP WHERE I BOUGHT IT. THE STALL WAS "NOT FOUND ON THE COMPUTER CHECK". THEY DID FIND VALVE LEAKING & REPLACED BOOSTER CHECK VALVE. I JUST GOT IT BACK TODAY (4/18/15), LET'S HOPE THIS NEVER HAPPENS AGAIN. I DRIVE ON A HIGHWAY AND IT IF IT HAPPENED THERE - WHO'S KNOWS WHAT THE OUTCOME COULD HAVE BEEN. *TR

WHILE DRIVING MY CAR MY RADIO WOULD BLACK OUT AT FIRST I THOUGHT I WAS GOING CRAZY THEN AT RANDOM POINTS AND SPEEDS OVER THE NEXT FEW WEEKS MY RADIO SCREEN WOULD GO OUT FOR A FEW SECONDS AND TURN BACK ON THEN IT TURNED INTO THE HEATING CONTROLS AND NOW I HAVE HAD THE RADIO REPLACED BUT IT STILL BLACKS OUT AND NOW MY HEAT HAS STARTED TURNING ON BY IT SELF I AM AFRAID THAT MY CAR MAY GRADUALLY START TO JUST TURN OFF. *TR

OUR VEHICLE WOULD VIBRATE WHILE WE WERE DRIVING AT HIGHWAY SPEEDS. WE THOUGHT THIS WAS A NORMAL THING WITH THE DODGE JOURNEY BUT ASKED THE DEALERSHIP TO LOOK AT THE ISSUE ANYWAYS. AFTER AN INSPECTION, OUR TIRES ON OUR 6-MONTH OLD CAR HAD BEEN WORN DOWN AND NEEDED TO BE REPLACED. THE TIRE COMPANY REQUESTED AN ALIGNMENT CHECK AND IT WAS DISCOVERED THAT THE RIGHT SIDE INNER AND OUTER TIE RODS ARE BENT. WE HAVE NOT BEEN IN ANY ACCIDENTS/CAR COLLISIONS. I HAVE CONTACTED THE CHRYSLER CORP ABOUT THIS ISSUE WHO IS LOOKING INTO IT FURTHER BUT CLAIM THERE MAY HAVE BEEN SOME PHYSICAL DAMAGE TO THE VEHICLE. WE HAVE BEEN IN NO ACCIDENTS AND HAVE ONLY HAD COSMETIC WORK DONE TO THE LEFT SIDE DOOR (PAINT ONLY). *TR

OUR DVD/NAVIGATION SYSTEM RANDOMLY POWERS OFF AND RESTARTS WHILE WE ARE DRIVING. THE SYSTEM HAS BEEN "UPDATED" AND HAS BEEN COMPLETELY REPLACED THE DEALERSHIP BUT THE PROBLEM CONTINUES TO OCCUR. WE HAVE HAD THIS ISSUE ADDRESSED 3 TIMES AND OUR VEHICLE IS IN THE DEALERSHIP AGAIN RIGHT NOW. *TR

THURSDAY FEB 26 2015' 6:00 PM NOTICED ENGINE LIGHT ON FRIDAY FEB 27 - 8:00 AM TAKE CAR TO VILLAGE CHRYSLER' AJAX FOR ASSESSMENT MAKE APPOINTMENT FOR SAT FEB 28 2015 AT 1:30 PM TO ASSESS ENGINE LIGHT ON OK TO DRIVE CAR PER VILLAGE CHRYSLER AJAX SERVICE ADVISOR. FRIDAY FEB 27 - 8:00 PM DURING DRIVE TO/FROM WORK: COMPUTER MESSAGE: 1. REMOTE START DISABLE 2. NOTICED CAR WILL NOT SHIFT INTO 6TH GEAR ON HWY. HOME FROM WORK: NOTICED ENGINE OIL ON DRIVEWAY, PULL IN AND CHECK OIL NO OIL ON DIP STICK, ENGINE OIL ALL OVER ENGINE AND GROUND. UNKNOWINGLY I DROVE THE CAR FOR ~150 KM WITH NO OIL! SAT FEB 28 - 1:00 PM ADD 3 LITERS OF OIL TO TAKE CAR TO VILLAGE CHRYSLER AJAX SERVICE RESULTS: 1.ENGINE LIGHT CODES: NO EXPLANATION OF CODES FROM VILLAGE CHRYSLER AJAX SERVICE ADVISOR. A.CODE: P06DD STORED ENGINE OIL PRESSURE CONTROL CIRCUIT STUCK OFF B.B156D-00 STORED LOW VOLTAGE DIFFERENTIAL SIGNAL (LVDS) VIDEO CABLE- 2.NO DETAILS OF MY EXPLANATION OF MY SEQUENCE OF EVENTS ON SERVICE ORDER! 3.OIL ADAPTER HOUSING LEAKING (CRACKED MANUFACTURE DESIGN ISSUE) 4.REPLACED ADAPTER HOUSING: PART#: 68105583-AA C/W ASSOCIATED PARTS UNDER WARRANTY - KNOWN ISSUES WITH CRACKING HOUSING. 5.WHEN ASKED IF ANY ENGINE DAMAGE WHILE DRIVING WITH NO OIL - VILLAGE CHRYSLER AJAX SAID GUARANTEED NO ENGINE DAMAGE BECAUSE AT LEAST ONE LITER ON OIL WAS STILL CIRCULATING IN ENGINE! BS. 1.NOW I'M CONCERNED THIS WILL HAPPEN AGAIN AND POSSIBLY CAUSE A FIRE WHILE DRIVING ON THE HWY... 2.PLAUSIBLE DAMAGE TO ENGINE AS A RESULT OF UNKNOWINGLY DRIVING ALL DAY WITH NO OIL IN ENGINE! 3.I DON'T FEEL SAFE IN THIS CAR! *TR

TL* THE CONTACT OWNS A 2014 DODGE JOURNEY. THE CONTACT STATED THAT WHEN LOCKING THE VEHICLE AND EXITING, ALL FOUR DOORS UNLOCK INDEPENDENTLY. THE FAILURE OCCURRED MULTIPLE TIMES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 500.

ROUGHLY 1 MONTH AFTER PURCHASING VEHICLE THE RADIO SCREEN WOULD FADE OUT AND TURN BLACK. AFTER SEVERAL VISITS AND UPDATES AT THE DEALERSHIP, WE INVOLVED CORPORATE WHO INSTRUCTED THE DEALERSHIP TO REPLACE THE RADIO. THE VEHICLE IS STILL HAVING SIMILAR ISSUES, BUT NOW THE ENTIRE DASH, AIR/HEAT, AND RADIO WILL SHUT OFF FOR A BRIEF SECOND AND THEN THE RADIO WILL POWER ON. CORPORATE IS STILL INVOLVED AND NOW THEY ARE SAYING THEY HAD NOT REPLACED THE RADIO, BUT THE TOUCHSCREEN. NOW, WE HAVE YET ANOTHER RENTAL. OUR VEHICLE HAS BEGUN SHOCKING PASSENGERS AS THEY EXIT. THIS IS NOT A TINY SHOCK, BUT A PAINFUL JOLT THAT IMPACTS THE PASSENGERS ON A REGULAR BASIS. THE PROCESS OF GETTING MY NEW VEHICLE PROPERLY FIXED HAS BEEN A COMPLETE NIGHTMARE. I HAVE BEEN A DODGE CUSTOMER FOR YEARS, PURCHASING SEVERAL VEHICLES, BUT NEVER AGAIN. THE LACK OF CUSTOMER SERVICE IS A JOKE AND I AM CONCERNED FOR THE SAFETY OF MY FAMILY WHILE DRIVING THIS VEHICLE! *TR

OUR 2014 DODGE JOURNEY WAS PARKED FOR 5 DAYS WHILE WE WERE ON A BUS TRIP. WE RETURNED ON A COLD WINTER NIGHT IN DECEMBER. VEHICLE BATTERY WAS DEAD. USED EMERGENCY KEY TO OPEN DRIVER'S DOOR BUT OBVIOUSLY ALL ELECTRICAL STUFF WAS DEAD. FORTUNATELY, OUR FRIENDS HAD JUMPER CABLES. WE GOT THE VEHICLE STARTED AND RETURNED HOME WITHOUT INCIDENT. LEFT VEHICLE PARKED IN GARAGE FOR 5 DAYS AND COULDN'T REPEAT PROBLEM. STILL DON'T TRUST LEAVING IT PARKED FOR MORE THAN A DAY OR SO BECAUSE IT SMELLS LIKE THE SAME PROBLEM I HAVE WITH MY 2013 CHRYSLER 300C. THE 300 HAD ANOTHER PROBLEM OF STALLING ON THE HIGHWAY. JOURNEY HAS MOST OF THE SAME BODY AND ENGINE ELECTRONIC CONTROLLERS AS THE CHRYSLER WHICH WOULDN'T START IN MY GARAGE. I WOULD HAVE TO JUMP-START IT. BY THE TIME I DROVE THE 300 TO THE DEALER, GENERATOR CHARGED THE BATTERY AND DEALER COULDN'T REPEAT THE PROBLEM. THIS CYCLE WITH THE 300 WAS REPEATED A 2ND TIME A WEEK LATER. DEALER INSTALLED SERVICE BULLETIN CONTROLLER UPDATES BUT CLAIMED THEY WERE UNRELATED TO MY PROBLEM. BOUGHT AND USE A TRICKLE CHARGER NOW BECAUSE I DON'T TRUST EITHER CAR. I THINK CHRYSLER HAS AN ISSUE WITH THEIR ELECTRONICS. HOPE THEY'RE NOT COVERING IT UP LIKE FORD WITH THEIR IGNITION KEY. MY NEXT LETTER IS GOING TO [XXX] (FCA CEO). INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR