2014 DODGE JOURNEY Complaints

The contact owns a 2014 Dodge Journey. The contact stated that the air bag warning light would illuminate intermittently. The vehicle was taken to the dealer where it was diagnosed that the driver’s side seat air bag and wiring harness failed and needed to be replaced. The vehicle was not repaired. The failure recurred. The manufacturer was notified of the failure and informed the contact that the Vin was not under recall. The contact mentioned NHTSA Campaign Number: 17V432000 (Air Bags) as a possible solution to the failure however, the Vin was not included. The failure mileage was approximately 58,000.

A safety recall was made back on 9/7/2017 to Jack Wolf in Belvidere, Illinois in reference to the safety recall steering wheel wiring- The inspection stated they installed a wheel wiring and protection sleeve. The light has started to come back on and sound off and stays on. This should have been taken care of properly back on September 7, 2017 - I should not be having this problem again

After getting oil changed/air filter replaced and 4 new tires, vehicle has stalled out every day since while running (less than week) it is now stalling out while driving!! Happened while I was driving on the highway. EXTREMELY dangerous. Car usually will restart. But 95% of the time it continuously sounds like it’s trying to turn over until I push the ignition button to turn off. I am currently stuck on the side of the road for about a half hour because it won’t start back up. I have had this car less than a year!

Crankshaft sensor failure has failed. It is not covered from the insurance companies and causes other systems to fail. It causes the car to smoke and have a heavy odor (said to be oil by the technician). It also causes the car to have situations with starting, shifting gears and almost cutting off as a person is driving. If speed limit is 60mph it will not transfer gear till it is ready. So imagine going 40mph on a 60mph road and it is in stall mode. Stall mode is when it will not transfer to the 2nd gear. So could you think of if a semi truck being behind you and isn't slowing down? Other system failures are not seen until after the problem comes back. I put my car into the shop on 06/11/2021. Picked it up on 06/15/2021and not even 30 minutes later had to return back to the shop. Now my car is diagnose with larger problems with no reason except the sensor was leaking and insurance would not cover it. Now even the manager was unclear as to why. The only lights that will come on are the malfunction light (it looks like a transmission) and a hazard sign within lines (electrical throttle). They will come and go however the smell will not and sounds (sounds like your engine is about to cut off without warning) will not stop. It also sounds like it is hard to start up (manager referred to it as a misfire). Good way to have a accident without warning and I felt very unsafe. Only to pay 676.00 for the same thing occurring.

fire risk of wiring breaking at upper right corner at liftgate (rear hatch door) wiring is breaking within rubber boot. this cause a fire risk. Other issues is rear lights failure. This hazard has high risk of Rear end collisions. This wire breakage has very dangerous outcome but easy to recall and save lives. I will be fix my wife car before this car gets my family killed. I will also be send the bill for it to maker of the car. This is a noted problem by many dodge owners nation wide. please look into it. SFC[XXX], US ARMY the car number is vin number [XXX]. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

Front driver side door wiring caught on fire while driving, which now none of the windows work.

Just before my warranty was up I got a check engine light and the car started running really rough almost like it was gonna die when I came to a stop. I called the dealership and they told me they would try to get me in at the next availability. With the end of my warranty closely approaching I told them this wasn’t an option. They finally got my car in after I made a few demanding phone calls to the right people and come to find out that somehow some hardware in my engine came loose and it was causing very abnormal wear on my lifters and so they “fixed” the problem. Fast forward a few months and now I’ve been having an annoying ticking noise coming from my engine. I tried using Seafoam, nada. I tried using Lucas High Mileage additive, no dice. So I took it to a trusted mechanic as it is now well outside my warranty and he told me “it’s your lifters” which I already had a feeling it would be just by listening to the sound as between and idle and acceleration. So being I have over 167k miles on it it’s not even worth fixing. Oh and just a side note, my mechanic also mentioned to me that he fixed 4 other Journeys that week which tells me that Dodge has a serious problem with these model cars that they will not address. Oh and just for the record, I have the garbage 3.6L Pentastar engine

HEAD REST BROKE WHEN WE LEANED BACK TO GRAB A TOY. THE LINKAGE TO THE WIPERS (TO SPRAY THE WINDSHIELD) BROKE A FEW DAYS AGO. WE NOTICED IT WHEN SPRAYING THE WINDSHIELD.

ON 5/6/21, WHILE THE VEHICLE WAS RUNNING AND STATIONARY, WAITING TO TURN LEFT THROUGH AN INTERSECTION ON CITY STREETS, THE AHR (ACTIVE HEAD RESTRAINT) RANDOMLY DEPLOYED IN THE DRIVER HEADREST. MY HUSBAND, WHO WAS DRIVING AT THE TIME, THOUGHT WE HAD BEEN REAR ENDED DUE TO THE LOUD NOISE IT MADE AND THE FORCE WITH WHICH IT HIT THE BACK OF HIS HEAD. THE VEHICLE HAS NEVER BEEN IN A COLLISION AND IS UP TO DATE ON MAINTENANCE. RESEARCHING THE AHR ONLINE BROUGHT UP DOZENS OF ARTICLES ABOUT THIS PROBLEMS OCCURRING IN DODGE JOURNEYS (YR 2010- 2018) BUT IT HAS YET TO OFFICIALLY BE LISTED FOR RECALL EVEN THOUGH A CLASS ACTION LAWSUIT WAS FILED FOR THE ISSUE. WE CALLED OUR LOCAL DODGE DEALERSHIP AND THEY INFORMED US THE HEADREST COULD NOT BE REPAIRED ONCE DEPLOYED AND THAT A NEW ONE WAS NEEDED, QUOTING US ROUGHLY $575.00 TO DO SO.

THE FRONT PASSENGER SIDE HEADREST DEPLOYED RANDOMLY WHILE THE CAR WAS AT REST IN THE CURB LANE. UPON LOOKING AT THE INSIDE OF THE HEADREST, THE PLASTIC BRACKETS THAT PREVENT IT FROM DEPLOYING HAVE CRACKED AND BROKEN.