2012 DODGE RAM 3500 Complaints

TL* THE CONTACT OWNS A 2012 DODGE RAM 3500. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 13V529000 (STEERING); HOWEVER, THE PARTS NEEDED FOR THE REPAIR WERE NOT AVAILABLE. THE CONTACT WAS ADDED TO A WAITING LIST. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 10/09/2014*LJ UPDATED 3/25/2015 *JS

TL* THE CONTACT OWNS A 2012 DODGE RAM 3500. THE CONTACT STATED THAT WHILE DRIVING 60 MPH TOWING A TRAILER, THE HUB CAPS FLEW OFF. THE PROBLEM RECURRED MULTIPLE TIMES. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN REPLACED THE HUBCAP BUT WAS UNABLE TO DETERMINE WHAT CAUSED THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 10,000.

RECEIVED RECALL NOTICE ON TIE ROD ENDS COULD FAIL TOOK VEHICLE IN TO STEVE LANDERS DODGE IN LITTLE ROCK AR AND WAS TOLD PARTS ARE ON REORDER FROM FACTORY AND THEY ONLY RECEIVE PARTS TO FIX 4 TRUCKS A MONTH THAT THEY WOULD CALL ME WHEN MY TIME COMES UP ON WAITING LIST NEVER GOT THE CALL CARRIED TRUCK IN TODAY 8/25/2014 THEY SAID THEY REPLACED PARTS BUT CANNOT ALIGN FRONT END DUE TO BALL JOINTS ARE BAD TRUCK NOW HAS 42950 MILES TRUCK IS DANGEROUS TO DRIVE NOW IT PULLS TO THE RIGHT REAL BAD AND TRUCK IS ALL OVER THE ROAD THEY WILL NOT COVER UNDER WARRANTY OR RECALL BECAUSE MILEAGE IS PAST WARRANTY THIS IS DANGEROUS MAY CAUSE ACCIDENT PRIOR TO HAVING THIS DONE WHEN RECALL WAS GIVEN IT ONLY HAD 30000 MILES BUT DUE TO DELAYS IN GETTING PARTS IT IS PAST WARRANTY THIS APPEARS TO BE A COMMON PROBLEM WITH DODGE AND VERY DANGEROUS SOME ONE IS GOING TO GET HURT IF THIS PROBLEM IS NOT CORRECTED ON THESE VEHICLES . *TR

TL* THE CONTACT OWNS A 2012 DODGE RAM 3500. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, HYDRAULIC); HOWEVER, THE PART NEEDED FOR THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

WHILE DRIVING ON THE FREEWAY AT 50MPH WENT TO ACCELERATE TO PASS A TRUCK AND NOTHING HAPPENED. DEAD PEDAL, A BIG TRUCK WAS COMING UP BEHIND ME AND HE HAD TO HIT THE BRAKES AS I WAS NOW IN THE LEFT LANE. HE WENT TO THE RIGHT TO AVOID ME. THIS HAS HAPPENED COUNTLESS TIMES. DEALER CANNOT FIGURE OUT THE PROBLEM, AS NO CODES ARE SET. THEY HAVE REPLACED THE APPS, WHICH IS THE GAS PEDAL, THE BRAKE LIGHT SWITCH, THE ECM, THE EGR. NONE OF THESE MADE A DIFFERENCE. BEEN BACK AT LEAST TEN TIMES FOR THEM TO PUT TRUCK ON THERE COMPUTER, AND NO CODES. THEY SAY, CAN'T FIX WHAT THEY DON'T SEE. DEALER LEFT THE WORK ORDER OPEN FOR A LONG TIME SO NO EVIDENCE OF ALL THE COME BACKS WERE RECORDED. DEALER IS 40 MILES AWAY. TWICE IN ONE MINUTE, ONE TIME ONLY TRUCK WOULD NOT MOVE FROM A STOPLIGHT. THIS ONLY HAPPENED ONE TIME. I CAN MAKE THE TRUCK DO ITS DEAD PEDAL THING, BUT ITS OUT OF WARRANTY. IT HAS SOMETHING TO DO WITH THE EXHAUST BRAKE. IT SOUNDS LIKE THE BRAKE IS ON, PUMPING THE PEDAL DOES NO GOOD, JUST PUT IT TO THE FLOOR WAIT 3 OR MORE SECONDS AND WILL DOWNSHIFT AND OFF WE GO. LIKE I SAID, WHEN GOING TO PASS, MOVING INTO THE LEFT LANE ON A HILL AND NOTHING HAPPENS, JUST A LITTLE SCARY. I THINK IT IS A SAFETY ISSUE, IT COULD CREATE AN ACCIDENT. REAR ENDED.. *TR

TRAVELING CLOSE TO MAX LEGAL HIGHWAY SPEED FOR THE INTERSTATE HIGHWAY I WAS TRAVELING ON. FELT AND SOUNDED LIKE TWO FRONT TIRES BLEW AND WAS TRAVELING ON THE RIMS (SPARKS AND SOUNDS AND RESPONSIVENESS ON VEHICLE). PULLED OVER TO THE SHOULDER AND DISCOVERED THAT THE FRONT DRIVELINE GOING INTO THE FRONT DIFFERENTIAL HAD SEPARATED. IT WAS STILL ATTACHED TO THE TRANSFER CASE IN THE REAR. THE UNIVERSAL JOINT AND APPROXIMATELY ONE FOOT OF DRIVE SHAFT WAS CHERRY RED. BEARING RACE WAS FOUND ON SIDE OF ROAD AND HAD STARTED A SMALL FIRE (WAS PUT OUT BY DRIVER). APPARENT DAMAGE TO THE VEHICLE WAS A GOUGE OUT OF TRANSMISSION HOUSING (LESS THAN AN INCH AT A JOIN BOLT), SLIGHT DENT IN TRANSMISSION PAN, TORN (~2") TEAR IN DIFFERENTIAL WHERE DRIVE SHAFT ENTERS FRONT DIFFERENTIAL. DRIVE SHAFT AND WHAT IS LEFT OF FRONT BEARING ARE FREE TO TURN BY HAND. DIFFERENTIAL FLUID (ASSUMED) WAS COVERING MOST SURFACES ON UNDERCARRIAGE OF VEHICLE. UP TO ACCIDENT ALL APPEARED NORMAL EXCEPT FOR A SLIGHT INTERMITTENT INCREASE IN ENGINE RPM (200-300 RPM) ABOUT 5 MILES PRIOR, ONCE WHILE CLIMBING A HILL EASTBOUND OUT OF SPOKANE ON INTERSTATE, AND JUST BEFORE FAILURE OF VEHICLE. VEHICLE AND BOTH RECOVERED PARTS AT DODGE DEALERSHIP IN KENNEWICK WA. INCIDENT REPORTED TO DODGE. DAMAGE TO HIGHWAY OBSERVED TO BE A GOUGE (2-3' LONG APPROX 2" MAX DEEP) OUT OF PAVED SHOULDER OF INTERSTATE. TRAFFIC TO HEAVY TO SAFELY CHECK ROADWAY, BUT NO APPARENT DAMAGE OBSERVABLE BY DRIVER FROM SHOULDER OF ROAD. *TR

TL* THE CONTACT OWNS A 2012 DODGE RAM 3500. WHILE DRIVING 10 MPH, THE CONTACT COULD NO LONGER STEER THE VEHICLE. THE VEHICLE WAS TOWED TO A DEALER WHERE THE DRAG LINK BUSHING WAS REPLACED. THE FAILURE RECURRED AND THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC. THE VEHICLE WAS REPAIRED AND THE FAILURE WAS REMEDIED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 45,000. THE CONSUMER STATED THE COMPANY IS IN POSSESSION OF FOUR DODGE 3500 TRUCKS. EACH TRUCK, WAS RECALLED UNDER THE STEERING RECALL, WHERE THE LEFT OUTER TIE ROD WAS REPLACED. IN ADDITION TO THE RECALL, THERE WERE FAILURES TO OTHER PARTS OF THE STEERING. ONE OF THE TRUCKS HAD TO BE TOWED ON AUGUST 25, 2014, BECAUSE THE BOLT SHEARED OFF THE PITMAN ARM END OF THE DRAG LINK. A PREVIOUS FAILURE OCCURRED ON AUGUST 9, 2014. UPDATED 09/25/14

2012 DODGE RAM 3500. CONSUMER WRITES IN REGARDS TO THE LEFT TIE ROD BALL STUD RECALL NOTICE. *SMD THE CONSUMER STATED THE RIGHT FRONT OUTER TIRE, WAS WEARING PREMATURELY. *JB

I WAS DRIVING DOWN THE HIGHWAY 97 CLOSE TO PRINCE GEORGE, CANADA,I HEARD A LOUD SCRATCHING SOUND WHICH I THOUGHT TO BE WORN OUT BRAKE PADS. IT WAS SUNDAY EVENING AND ALL DEALERS WHERE CLOSED. WHEN I CALLED THE DODGE DEALERSHIP NEXT MORNING(I SPENT THE NIGHT IN TOWN) THEY COULD NOT ASSIST ME BECAUSE THEY WERE BOOKED. SO I WENT TO A GARAGE WHO COULD TAKE ME IN. I WAS TOLD THE BRAKE PADS WHERE NOT TO BAD BUT THE DRIVE SHAFT WAS RIPPED OUT OF THE CASING AT THE CENTRE OF THE VEHICLE AND THE VEHICLE WAS NOT DRIVABLE. I CALLED THE CHRYSLER CUSTOMER SERVICE AND THEY SAID I HAD TO WAIT TILL THEY COULD LOOK AT IT NEXT DAY(DAY 2). AND EVEN IF IT WOULD TAKE ANOTHER DAY. I THEN TOLD THE LOCAL REPAIR SHOP TO FIX IT UP SINCE I HAD TO LITTLE KIDS ALREADY WAITING TO GET HOME. CHRYSLER SAID THEY WOULD NOT REIMBURSE ME THAT I FOLLOW THEIR GUIDELINES OR THEY WOULD NOT GIVE BACK ANY MONEY. THERE I AM WITH A $85000 VEHICLE AND AN EXTENDED WARRANTY FOR $4000 AND THEY WOULD REFUSE TO HELP ME RATHER LET ME AND MY FAMILY WAIT FOR TWO DAYS. ANOTHER ISSUE IS A RECALL THAT WAS SUPPOSED TO BE FIXED AT THE FRONT END BUT THEY HAVE ACCORDING TO MY CHRYSLER DEALER BEEN ABLE TO GET THE PARTS IN. BY NOW BOTH FRONT BALL JOINTS ARE LOOSE AND THE FRONT END IS SHAKEN EVEN HERE THEY HAD NO ANSWER FOR THE 14 MONTH DELAY. *TR

I WAS NOTIFIED BY LETTER CONCERNING RECALL N49 / NHTSA 13V-529 IN DECEMBER 2013 TO SETUP AN APPOINTMENT WITH THE LOCAL DEALER AFTER JANUARY 6, 2014. AT FIRST, I WAS TOLD "NO PARTS, TRY AGAIN IN 2 WEEKS", THEN "NO PARTS, COME BACK AT END OF FEBRUARY", THEN "NO PARTS, WE'VE PUT YOU ON THE LIST, YOU'LL GET CALLED WHEN WE KNOW MORE". AFTER WAITING 3 MONTHS OF NOT HEARING ANYTHING, I STOPPED BY THE LOCAL DEALERSHIP AGAIN JUST TO GET "WE LOST THE LIST, BUT HAVE A PALLET OF PARTS; HOWEVER THEY ARE CONFIRMED FOR THE LOCAL MILITARY VEHICLE FLEET THAT WAS BROUGHT IN LAST WEEK. WE'LL CALL YOU IF AND WHEN WE GET SOMETHING, BUT IT COULD BE ANOTHER YEAR." I HAVE PUT 14000 MILES ON THE TRUCK IN ALL SORTS OF SITUATIONS THAT COULD RESULT IN A FAILURE AND DRIVE AT LEAST 100 MILES A DAY. THE CUSTOMER SERVICE AFFILIATED WITH THIS RECALL IS ABYSMAL AT BEST. THE RECALL ASSISTANCE CENTER HAS BEEN OF NO ASSISTANCE IN GETTING THE REPAIRS HANDLED. *TR