2012 DODGE RAM 3500 Complaints

TL* THE CONTACT OWNS A 2012 DODGE RAM 3500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 13V529000 (STEERING). THE VEHICLE WAS TAKEN TO THE DEALER AND THE CONTACT WAS INFORMED THAT THE PART WAS UNAVAILABLE. THE VEHICLE WAS NOT REPAIRED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE DELAY.

TL* THE CONTACT OWNS A 2012 DODGE RAM 3500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER: 13V529000 (STEERING) AND STATED THAT THE PARTS WERE NOT AVAILABLE. THE DEALER DID NOT GIVE A SPECIFIC DATE WHEN THE PARTS WOULD BECOME AVAILABLE. THE MANUFACTURER WAS ALSO CONTACTED AND COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE CONTACTS VEHICLE WOULD RECEIVE THE RECALL REPAIRS. THE CONTACT DID NOT EXPERIENCE A FAILURE.

LEFT TIE ROD BALL STUD. STILL WAITING. WHAT GOOD IS A TRUCK I CANT USE AFRAID TO DRIVE COULD CAUSE LOSE OF STEERING. BOUGHT FROM ANDERSON DODGE IN ROCKFORD ILLINOIS. *TR

RECEIVED SAFETY RECALL AROUND JAN 2014 STATING THAT THE LEFT TIE ROD BALL STUD ON MY TRUCK MAY FRACTURE. CONTACTED MIRACLE CHRYSLER DODGE JEEP IN GALLATIN, TN IN FEB 2014 AND WAS TOLD THAT THE PARTS ARE NOT AVAILABLE DUE TO HIGH DEMAND AND THAT THEIR SERVICE DEPARTMENT WOULD CALL ME WHEN THE PART CAME IN. I HAVE CALLED MULTIPLE TIMES WITH THE SAME RESULTS. I TOOK MY TRUCK IN ON MAY 20, 2014 FOR ROUTINE SERVICE AND WAS TOLD THAT PARTS WERE ORDERED ON THAT DAY TO FIX THE RECALLED LEFT TIE ROD BALL STUD. AFTER NO FOLLOW UP FROM THE DEALER, I WENT BACK TO THE SERVICE DEPARTMENT ON JULY 10, 2104 AND WAS TOLD THAT I HAD 21 OTHER CUSTOMERS AHEAD OF ME WAITING ON THE SAME RECALL. MOREOVER, THE DEALERSHIP STATED THAT THEY WERE ONLY GETTING ENOUGH PARTS IN TO SERVICE ONLY 4 TRUCKS PER MONTH. THIS TRANSLATES TO AT LEAST A 5 MONTH WAITING PERIOD. THIS IS UNACCEPTABLE AND UNSAFE. *TR

THIS COMPLAINT IS IN REGARDS TO OUR SAFETY RECALL NOTICE FOR A LEFT TIE ROD BALL STUD. UPON EXAMINATION BY OUR LOCAL DEALERSHIP, IT WAS DETERMINED OUR VEHICLE WAS IN NEED OF REPAIR. WE WERE THEN TOLD THE PART WOULD TAKE AT LEAST A MONTH TO COME IN, AND UNTIL THEN, WE WOULD BE DRIVING AT OUR OWN "RISK" AND THE PICKUP COULD CRASH WITHOUT WARNING. BEING A MOTHER OF THREE, WE OBVIOUSLY WOULD NOT TAKE THIS CHANCE, AND ARE NOW WITHOUT A VEHICLE FOR AT LEAST A MONTH. WE FIND IT REPREHENSIBLE THAT DODGE WOULD LEAVE IT'S CUSTOMERS STRANDED FOR AN UNACCEPTABLE AMOUNT OF TIME, WITHOUT OFFER OF A RENTAL OR ANY OTHER COMPENSATION FOR THIS DANGEROUS INCONVENIENCE. THE NEXT TIME I NEED A VEHICLE, I WILL BE PASSING BY THE DODGE DEALERSHIP. HORRENDOUS LACK OF RESPONSIBILITY BY A COMPANY WHO IS ONLY INTERESTED IN THEIR BOTTOM LINE. *TR

RECEIVED SAFETY RECALL AROUND MARCH OF 2012 N49 LEFT TIE ROD BALL STUD MAY FRACTURE. CONTACTED HUNTER DODGE IN LANCASTER, CA AND WAS TOLD THAT THE PARTS ARE NOT AVAILABLE DUE TO HIGH DEMAND AND HUNTER DODGE WOULD CALL ME WHEN THEY PART COMES IN. I HAVE CALLED 3 TIMES WITH THE SAME RESULTS. I JUST RECEIVED A SECOND RECALL TELLING ME TO HAVE THE SERVICE DONE. CONTACTED SERVICE DEPARTMENT AND GOT THE SAME RUN AROUND WITH NO PROMISE THAT THE PART WOULD BE AVAILABLE. I CONTACTED HADDAD DODGE IN BAKERSFIELD AND AN APPOINTMENT HAS BEEN SET FOR 7-27-14 AT 7:30 AM. SOME ONE NEEDS TO INVESTIGATE HUNTER DODGE AND FIND OUT WHY I HAVE TO DRIVE AN UNSAFE VEHICLE BECAUSE THEY CANNOT GET THIS TIE ROD BALL STUD. IT HAS BEEN 5 MONTHS SINCE MY FIRST CONTACT AND THEY STILL CAN'T SERVICE THIS RECALL. *TR

TL* THE CONTACT OWNS A 2012 DODGE RAM 3500. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN ID NUMBER: 13V528000(STEERING). THE CONTACT STATED THAT THE REPAIR HAD EXCEEDED A REASONABLE AMOUNT OF TIME. THE DEALER STATED THAT PARTS WERE NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE.

TL* THE CONTACT OWNS A 2012 DODGE RAM 3500. THE CONTACT STATED THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 13V529000 (STEERING). THE CONTACT STATED THAT HE HAD CONTACTED THE DEALER AND THE MANUFACTURER NUMEROUS TIMES AND AN ESTIMATED TIME FOR WHEN THE PARTS WOULD BECOME AVAILABLE FOR THE REPAIRS WAS UNAVAILABLE. THE REPAIR WAS NOT TAKEN CARE OF IN A REASONABLE AMOUNT OF TIME. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE.

RECEIVED RECALL NOTICE FOR LEFT TIE ROD BALL STUD ON TRUCK THAT MAY FRACTURE UNDER CERTAIN DRIVING CONDITIONS. THIS COULD CAUSE LOSS OF DIRECTIONAL CONTROL AND/OR CRASH WITHOUT WARNING. VEHICLE WAS BROUGHT TO SERVICE CENTER FOR REPLACEMENT. PARTS WERE NOT AVAILABLE. SIX MONTHS LATER...PARTS ARE STILL NOT AVAILABLE. SAFETY RECALL N49/NHTSA 13V-529. *JS

TL* THE CONTACT OWNS A 2012 DODGE RAM 3500. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 13V529000 (STEERING), BUT THE PARTS WERE UNAVAILABLE TO REPAIR THE VEHICLE. THE DEALER STATED THAT THE CONTACT WAS NUMBER THIRTY ON THE WAITING LIST TO RECEIVE THE PARTS. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.