2012 DODGE RAM 3500 Complaints

TL* THE CONTACT OWNS A 2012 DODGE RAM 3500. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 13V529000 (STEERING) AND STATED THAT THE REPAIR EXCEEDED THE REASONABLE TIME. THE DEALER STATED THE PART WAS NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCE A FAILURE.

TL* THE CONTACT OWNS A 2012 DODGE RAM 3500. THE CONTACT RECEIVED A RECALL NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER 13V529000 (STEERING) HOWEVER, THE CONTACT WAS NOT ABLE TO HAVE THE VEHICLE SERVICED UNDER THE RECALL BECAUSE THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE REPAIR. THE DEALER WAS UNABLE TO PROVIDE AN EXPECTED DATE FOR THE PART TO BECOME AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE PROBLEM. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

RECALL NOTICE ON MY TRUCK FOR A TIE ROD. SPOKE TO THE DEALERSHIP ON SEVERAL OCCASIONS AND HAVE BEEN TOLD THE PART WAS ON ORDER, THEN PART WAS BACKORDERED, THEN PART THAT WAS SUPPOSED TO REPLACE THE RECALL PART WAS ALSO RECALLED, THEN THE NEW PART WAS ORDERED, ETC... EXCUSES, EXCUSES. THIS NOT ONLY AFFECTS MY TRUCK BUT MY HUSBANDS AND MY FATHERS AS WE ALL PURCHASED SEPARATE NEW 2012 RAM 3500 4X4 CREWCAB DUALLYS (3 TRUCKS TOTAL) ON THE SAME DAY. WE HAUL HORSES AND OTHER LIVESTOCK COMMERCIALLY AS WELL AS HEAVY EQUIPMENT SO SAFETY ON THE ROADWAY IS OF THE UTMOST IMPORTANCE NOT ONLY TO US BUT TO THE OWNERS OR AGENTS OF THE HORSES/LIVESTOCK (SOMETIMES THE HORSES ARE VALUED AT MORE THAN $100,000 EACH), AND TO THE GENERAL PUBLIC SHARING THE ROAD. OUR CLOSE FRIEND, WHO HAS HORSES AS WELL AND HAULS HER TRAILER OFTEN, PURCHASED A NEW RAM TRUCK 3500 JUST PRIOR TO OUR PURCHASE. HER TRUCK WAS EFFECTED BY THE RECALL AND SHE WAS HAVING THE SAME ISSUES WITH THE DEALERSHIP AND PARTS AS WE ARE, INCLUDING HER RECALL PART WAS PUT ON SOMEONE ELSE'S VEHICLE PRIOR TO HER SCHEDULED APPOINTMENT, SO SHE SUBMITTED A CALL OR LETTER TO CORPORATE AND THE SITUATION WAS RESOLVED IMMEDIATELY. WE HAVE BEEN OVERLY PATIENT WITH THIS AND REQUEST THAT THIS ISSUE BE RESOLVED IN A TIMELY MANNER WITHOUT ADDITIONAL EXCUSES. THIS IS A SAFETY ISSUE AS WELL AS A LIABILITY ISSUE. PLEASE RESPOND TO THIS REQUEST AS SOON AS POSSIBLE. WE LOVE OUR RAM TRUCKS AND WOULD HATE TO LOOK TO OTHER MANUFACTURERS IN THE FUTURE SIMPLY FOR THE LACK OF CUSTOMER SERVICE RECEIVED FROM DODGE. WE HAVE HAD EXCELLENT CUSTOMER SERVICE FROM THE DODGE DEALERSHIP IN KERNERSVILLE, NC, HOWEVER THAT IS APPROXIMATELY 3 HOURS AWAY FROM OUR HOME SO HAVING OUR TRUCKS SERVICED THERE IS INCONVENIENT. THE DEALERSHIP WE DEAL WITH IS JOHN HEISTER DODGE IN LILLINGTON, NC AS IT IS A 20 MINUTE DRIVE, HOWEVER THE CUSTOMER SERVICE IS DISAPPOINTING. *TR

TL* THE CONTACT OWNS A 2012 DODGE RAM 3500. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 13V529000 (STEERING); HOWEVER, THE DEALER DID NOT HAVE THE PARTS FOR THE REPAIR. NEITHER THE DEALER NOR THE MANUFACTURER KNEW WHEN THE PARTS WOULD BE AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2012 DODGE RAM 3500. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 13V529000 (STEERING); HOWEVER, THE PART WAS UNAVAILABLE TO REPAIR THE VEHICLE. NEITHER THE DEALER NOR THE MANUFACTURER KNEW WHEN THE PART WOULD BE AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

RECEIVED FIRST RECALL AND CALLED DEALER AND WAS TOLD I WAS PUT ON THEIR LIST TO HAVE FIXED. CALLED BACK A FEW TIMES AND WAS TOLD I AM STILL ON THERE LIST. I JUST RECEIVED ANOTHER RECALL FOR THE SAME THING AND STILL NOT FIXED AFTER 4 MONTHS. *TR

TL* THE CONTACT OWNS A 2012 DODGE RAM 3500. THE CONTACT HEARD A NOISE COMING FROM THE FRONT DRIVER SIDE OF THE VEHICLE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 13V529000 (STEERING) AND STATED THAT THE PARTS WERE NOT AVAILABLE. THE DEALER DID NOT GIVE A SPECIFIC DATE AS TO WHEN THE PARTS WOULD ARRIVE. THE MANUFACTURER WAS NOTIFIED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2012 DODGE RAM 3500. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 13V529000 (STEERING); HOWEVER, THE PART FOR THE REPAIR WAS UNAVAILABLE. THE DEALER WAS UNABLE TO PROVIDE AN ESTIMATED DATE OF ARRIVAL FOR THE PART. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

RECEIVED FIRST RECALL AND CALLED DEALER AND WAS TOLD I WAS PUT ON THEIR LIST TO HAVE FIXED. CALLED BACK A FEW TIMES AND WAS TOLD I AM STILL ON THERE LIST. I JUST RECEIVED ANOTHER RECALL FOR THE SAME THING AND STILL NOT FIXED. *TR

WE WERE NOTIFIED IN JANUARY OF A RECALL ON THE LEFT TIE ROD BALL STUD. WE CONTACTED OUR LOCAL RAM DEALER LITHIA TO TAKE CARE OF THE RECALL. OUR VEHICLE WAS INSPECTED AND FOUND TO NEED THE PARTS REPLACED AND THEN TOLD THE PARTS WERE ON BACK ORDER AND WAITING FOR CHRYSLER TO RELEASE THEM. WE HAVE CHECKED WITH LITHIA NUMEROUS TIMES SINCE THEN ON THE AVAILABILITY OF THE PARTS AND CONTINUE TO BE TOLD THEY ARE UNAVAILABLE. WHEN QUESTIONED ABOUT THE PART TODAY THE SERVICE MANAGER [XXX] BECAME RUDE, BELLIGERENT, AND UNCOOPERATIVE. AFTER I HUNG UP ON HIM HE CALLED MY WIFE AND WAS ABLE TO MAKE THE PARTS SUDDENLY AVAILABLE. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR