2009 DODGE SPRINTER 3500 Complaints

The contact owns a 2009 Dodge Sprinter 3500. The contact had recently read online about two recalls for the driver’s and passenger’s side air bags. The contact confirmed that the VIN was included in the recalls. The contact called a local Dodge dealer and was referred to a local Mercedes-Benz dealer. Several Dodge and Mercedes-Benz dealers were contacted, but neither dealer was willing to perform the recall repair. The contact called the manufacturers and was informed that the dealers were unable to perform the recall repairs. The contact called an independent mechanic to replace the air bags and was informed that the parts to replace the air bags were no longer being manufactured. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure.

TL* THE CONTACT OWNS A 2009 DODGE SPRINTER 3500. AFTER THE VEHICLE WAS TAKEN TO THE DEALER TO BE REPAIRED PER NHTSA CAMPAIGN NUMBERS: 16V077000 (AIR BAGS) AND 16V352000 (AIR BAGS), THE CONTACT WAS INFORMED THAT THE AIR BAGS WERE NOT INCLUDED IN THE MANUFACTURING PROCESS. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.