DODGE Complaints

Active front seat headrests deployed without an accident for the second time. Had them replaced and paid for myself the first time years ago. Was compensated by FCA as part of special coverage after the fact. When they deployed again I brought it in and had it diagnosed at Hopkins dodge, it was covered under the special policy. They ordered parts. It took forever for the parts to come off back order. They just arrived in August 2024, I verified with their parts department. I am now told that I am out of the special coverage window and they won’t cover unless I pay the dealership over $200 to diagnose the same problem again. It has not changed. They already said it was covered and now they are trying to back out because it took forever for them to supply the required parts. I need this repaired like they said they would two years ago when I got it first diagnosed and the parts ordered.

Within two days of owning the car the windshield cracked. I was backing out of garage and heard a sound, a crack appeared on the passenger side of windshield midway up. It extended horizontally approx 12" toward the center of windshield. Have heard multiple other customers have had the same issue.

I purchased my 2007 Dodge Ram 1500 truck around May 2022 at a used car lot. It had low mileage so I thought I did great. Immediately after I brought it home, it began to die. I figured it had a really old battery so I purchased a new one. This one would last around 3 days instead of the one day before dying. I would drive it and jump it over and over. I tried to contact the dealer over and over but they would not respond to my calls. I wrote a terrible review about them in Yelp and they contacted me immediately, but when I attempted to schedule a time to drop the truck back off, they stopped responding again. About 9 months later the truck stopped turning over all together. We found that the fuel pump was the issue. It sat for a year until I had it towed to the mechanic, who fixed the fuel pump, but found that the car would only run for a few seconds. He continued to diagnose it, and after weeks, he tells me that there is something terribly faulty with the electrical system, but he is stumped as to what it is. He says he does not see where anyone has tampered with the system at all, but there is something mysterious about the electrical component. I have put so much money into this truck including having to pay insurance and a high monthly payment for a dead truck. Please help me. I can provide documents after I meet with mechanic who still has truck.

What component or system failed or malfunctioned, and is it available for inspection upon request? The passenger Active Head Restraints (AHR) deployed for no reason. I was sitting in in the passenger side seat talking to my wife, in the driveway, when the AHR deployed without cause. The head restraint struck me on the back left side of head with force. My neck is starting to stiffen up. Yes it is available for inspection. I will send pictures. How was your safety or the safety of others put at risk? The force generated during the deployment of an Active Head Restraint (AHR) system is significant, I know because I was hit on the back of the my head thankfully I was not driving. My safety concern is two fold, one injury from AHR deploying inadvertently and elderly person might be at more risk for this type of injury. Two, AHR deploys striking driver while the car is in motion causing an accident. Also, this might be related to an open investigation by the National Highway Traffic Safety Administration (NHTSA Action Number: PE19014) Has the problem been reproduced or confirmed by a dealer or independent service center? No Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? No Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? No

Backup camera works when it wants to. Most times it's upside down, or staticky. Dealership says the only fix is to replace it, but we can't afford that. It's a safety hazard.

The contact owns a 2018 Dodge Durango. The contact stated while driving at an undisclosed speed, the service brakes and the check engine warning light illuminated. The vehicle was taken to the dealer where it was diagnosed with HECU failure. The contact was informed that the HECU needed to be replaced. The vehicle was not repaired. Additionally, NHTSA Campaign Number: 22V426000 (Service Brakes, Hydraulic) recall repair had been completed in 2023; however, the failure occurred. The contact was informed of NHTSA Campaign Number: 23E019000 (Service Brakes, Hydraulic); however, the VIN was not included. The manufacturer was not made aware of the failure. The failure mileage was approximately 30,000.

The contact owns a 2022 Dodge Durango. The contact received notification of NHTSA Campaign Number: 24V436000 (Back Over Prevention); however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

My 2019 Dodge Grand Caravan GT driver side sliding door is jammed shut and locked. I took it to 2 dealerships near me and both want almost $1000 per door to fix. The actuator is out and they said the loud noise when opening and closing the passenger side sliding door is a sign that door is also about to go out. My VIN doesn’t fall into the recalls. This seems like it is a hazard. If both doors indeed get stuck then how do you get car seats in and out? Isn’t it dangerous if other kids have to climb in and out the front doors? I’m so confused how this isn’t a recall when it will be dang near impossible to move car seats and kids through front doors or even moving 3rd row to get in and out and put back up for it to be sat in. What do you do in event of a crash if you can get kids out? Please help! This has been going on since March 2024. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The lock mechanism on the driver side sliding door is stuck in the lock position. From what I’m reading online this is a VERY common issue. It seems to me that being unable to open the door could be a huge safety concern.

The transmission stalled after driving it for 4000 miles. The car has 9 codes associated with the anti lock brakes, electric power steering, and transmission control. The car is available for inspection. This car creates an unsafe condition for the driver whose anti lock brakes fail, and the fact that the transmission is bad.